Brother MFC-J1010DW Online User'S Manual Download Page 407

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Paper Handling and Printing Problems

If, after reading this table, you still need help, see the latest

FAQs & Troubleshooting

tips at

support.brother.com

>> Printing Difficulties
>> Print Quality Difficulties
>> Paper Handling Difficulties
>> Printing Received Faxes

Printing Difficulties

Difficulties

Suggestions

No printout

(Windows)
Check that the correct printer driver has been installed and selected.

Check to see if the machine's display is showing an error message.
See

Related Information

Error and Maintenance Messages

Check that the machine is online:
•

Windows 10, Windows Server 2016, and Windows Server 2019

Click

Windows System

Control Panel

. In the

Hardware and Sound

group, click

View devices and printers

. Right-click the

Brother XXX-XXXX

Printer

(where XXX-XXXX is the name of your model). Click

See what’s

printing

. If printer driver options appear, select your printer driver. Click

Printer

in the menu bar and make sure

Use Printer Offline

is not selected.

•

Windows 8.1
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click

Settings

Control Panel

. In the

Hardware and Sound

group, click

View devices and printers

. Right-click the

Brother XXX-XXXX

Printer

(where XXX-XXXX is the name of your model). Click

See what's

printing

. If printer driver options appear, select your printer driver. Click

Printer

in the menu bar and make sure

Use Printer Offline

is not selected.

•

Windows Server 2012 R2
Click

Control Panel

on the

Start

screen. In the

Hardware

group, click

View

devices and printers

. Right-click the

Brother XXX-XXXX Printer

(where

XXX-XXXX is the name of your model). Click

See what’s printing

. If printer

driver options appear, select your printer driver. Click

Printer

in the menu bar

and make sure

Use Printer Offline

is not selected.

•

Windows Server 2012
Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click

Settings

Control Panel

. In the

Hardware

group, click

View devices and printers

. Right-click the

Brother XXX-XXXX Printer

(where XXX-XXXX is the name of your model). Click

See what's printing

. If

printer driver options appear, select your printer driver. Click

Printer

in the

menu bar and make sure

Use Printer Offline

is not selected.

•

Windows 7 and Windows Server 2008 R2

Click

(Start)

Devices and Printers

. Right-click

Brother XXX-XXXX

Printer

(where XXX-XXXX is the name of your model) and click

See what's

printing

. If printer driver options appear, select your printer driver. Click

Printer

in the menu bar. Make sure

Use Printer Offline

is not selected.

•

Windows Server 2008

Click

(Start)

Control Panel

Hardware and Sound

Printers

. Right-

click

Brother XXX-XXXX Printer

(where XXX-XXXX is the name of your

model). Make sure

Use Printer Online

is not listed. If it is listed, click this

option to set the driver Online.

401

Summary of Contents for MFC-J1010DW

Page 2: ...aper 29 Load Paper in the Paper Tray 30 Unprintable Area 42 Paper Settings 43 Acceptable Print Media 46 Load Documents 52 Load Documents in the Automatic Document Feeder ADF 53 Load Documents on the Scanner Glass 55 Unscannable Area 56 Print 57 Print from Your Computer Windows 58 Print a Photo Windows 59 Print a Document Windows 60 Cancel a Print Job Windows 61 Print More Than One Page on a Single...

Page 3: ...g Brother iPrint Scan Windows Mac 108 Scan from Your Computer Windows 109 Scan Using Nuance PaperPort 14SE or Other Windows Applications 110 Scan Using Windows Fax and Scan 115 Scan from Your Computer Mac 119 Copy 120 Copy a Document 121 Enlarge or Reduce Copied Images 123 Sort Copies 125 Make Page Layout Copies N in 1 or Poster 126 Copy on Both Sides of the Paper 2 sided Copy 130 Copy an ID Card ...

Page 4: ...etwork Settings 254 Configure Network Settings Using the Control Panel 255 Wireless Network Settings 256 Use the Wireless Network 257 Use Wi Fi Direct 275 Enable Disable Wireless LAN 280 Print the WLAN Report 281 Network Features 285 Print the Network Configuration Report 286 Reset the Network Settings to Factory Default 287 Brother Management Tools 288 Security 289 Before Using Network Security F...

Page 5: ...ng AirPrint macOS 359 Mopria Print Service 360 Brother Mobile Connect 361 Print with Near Field Communication NFC 362 Brother iPrint Scan for Windows and Mac 363 Brother iPrint Scan Overview for Windows and Mac 364 Troubleshooting 365 Error and Maintenance Messages 366 Transfer Your Faxes or Fax Journal Report 379 Error Messages When Using the Brother Web Connect Feature 383 Document Jams 385 Docu...

Page 6: ...ine Status from Your Computer Windows 453 Monitor Machine Status Using Brother iPrint Scan Windows Mac 458 Correct the Paper Feed to Clear Vertical Lines 460 Change the Print Options to Improve Your Print Results 461 Pack and Ship Your Machine 462 Machine Settings 465 Change Machine Settings from the Control Panel 466 In the Event of Power Failure Memory Storage 467 General Settings 468 Save Your ...

Page 7: ... Before You Use Your Machine Before You Use Your Machine Definitions of Notes Notice Disclaimer of Warranties USA and Canada Trademarks Open Source Licensing Remarks Copyright and License Important Notes 1 ...

Page 8: ...y hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Bold Bold style identifies buttons on the machine s control p...

Page 9: ...MITTED BY SOME STATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICE...

Page 10: ...rother Industries Ltd is under license Other trademarks and trade names are those of their respective owners Mopria and the Mopria logo are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibited Each company whose software title is mentioned in this manual has a Software License Agreement s...

Page 11: ...ing Remarks Open Source Licensing Remarks This product includes open source software To view Open Source Licensing Remarks and Copyright Information go to your model s Manuals page at support brother com Related Information Before You Use Your Machine 5 ...

Page 12: ...ll rights reserved This product includes software developed by the following vendors This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Copyright 1989 2020 Datalight Inc All Rights Reserved FlashFX Copyright 1998 2020 Datalight Inc Related Information Before You Use Your Machine 6 ...

Page 13: ...s 10 Pro Windows 10 Education and Windows 10 Enterprise Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 In this User s Guide the LCD messages of the MFC J1010DW MFC J1170DW are used unless otherwise specified In this User s Guide the illustrations of the MFC J1010DW MFC J1170DW are used unless otherwise specified The screens or images in this User s G...

Page 14: ...ine Control Panel Overview LCD Overview Touchscreen LCD Overview Settings Screen Overview Navigate the Touchscreen Set the Ready Screen Set Default Function Screens Enter Text on Your Brother Machine Access Brother Utilities Windows USB Ethernet Port Locations on Your Brother Machine 8 ...

Page 15: ...tion you use to print Simultaneous printing and faxing Your machine can print from your computer while receiving a fax into memory However when the machine is copying or receiving a fax on paper it pauses the printing operation and then continues printing when copying or fax receiving has finished Firewall Windows If your computer is protected by a firewall and you are unable to network print netw...

Page 16: ...l Display LCD Displays messages to help you set up and use the machine 2 Mode Buttons FAX Press to switch the machine to Fax mode SCAN Press to switch the machine to Scan mode COPY Press to switch the machine to Copy mode WEB Press to switch the machine to Web mode 3 Settings Buttons Clear Back Press to go back to the previous menu Settings Press to access the main menu OK Press to select a settin...

Page 17: ...xternal telephone during the F T ring pseudo double ring press Hook to talk Redial Pause Press to redial the last number you called Press to select and redial the numbers from the Outgoing Call History or Caller ID History Press to insert a pause when dialing numbers 5 Dial Pad Use to dial fax and telephone numbers Use as a keyboard to enter text or characters 6 Stop Exit Press to stop an operatio...

Page 18: ...cy and maintain print quality keep your machine connected to a power source at all times MFC J1170DW 1 2 3 4 5 1 NFC Near Field Communication symbol If your Android device supports the NFC feature you can print from your device by touching it to the NFC symbol 2 Touchscreen Liquid Crystal Display LCD Access menus and options by pressing them on the touchscreen 3 Menu Buttons Back Press to go back ...

Page 19: ...elephone Answering Device TAD will always remain available If you turn off the machine using it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source at all times Related Information Introduction to Your Machine Related Topics Print with Near Field Comm...

Page 20: ...ble shows the wireless network status The wireless network is connected A three level indicator in the Home screen displays the current wireless signal strength The wireless access point cannot be detected The wireless setting is disabled 3 Ink Displays the approximate available ink volume When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink c...

Page 21: ...3 Modes Press to switch to each mode Fax Copy Scan Web Apps Download Software Print Head Cleaning 4 Ink Displays the approximate available ink volume Press to access the Ink menu When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink color indicator 5 Settings Press to access the Settings menu 6 Wireless Status Each icon in the following table s...

Page 22: ...ayed at the bottom of the screen to access the Home Screens 8 Information icon 8 New information from Brother appears in the information bar when the notification settings such as Message from Brother and Firmware Auto Check are set to On An internet connection is needed and data rates may apply Press to view the details 9 Warning icon 9 The warning icon appears when there is an error or maintenan...

Page 23: ...Related Information Introduction to Your Machine Related Topics Set the Ready Screen Reduce Printing Noise Check the Ink Volume Page Gauge Settings Screen Overview Error and Maintenance Messages 17 ...

Page 24: ... 2 Receive Mode Displays the current Receive Mode 3 Date Time Displays the date and time Press to access the Date Time menu 4 Network Press to set up a network connection If you are using a wireless connection a three level indicator on the screen displays the current wireless signal strength 5 Fax Preview Displays the Fax Preview setting Press to access the Fax Preview menu 6 All Settings Press t...

Page 25: ...Related Information Introduction to Your Machine Related Topics Touchscreen LCD Overview Check the Ink Volume Page Gauge Distinctive Ring 19 ...

Page 26: ... and access the machine options IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus It may damage the machine NOTE DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine Doing this may cause an error This product adopts the font of ARPHIC TECHNOLOGY CO LTD Related Information Introduction to Your Machine 20 ...

Page 27: ... is idle or you press the machine will go back to the screen that you have set 1 Press Settings All Settings General Setup Screen Settings Home Screen 2 Press a or b to display the Screen 1 Screen 2 Screen 3 Shortcuts 1 Shortcuts 2 or Shortcuts 3 option and then select the option you want 3 Press The machine will go to your new Home screen Related Information Introduction to Your Machine Related T...

Page 28: ...C J1170DW You can set the Scan default screen using the Screen Settings 1 Press Settings All Settings General Setup Screen Settings Scan Screen 2 Press a or b to display the scan options and then select the option you want to set as the default screen 3 Press Related Information Introduction to Your Machine 22 ...

Page 29: ...One Time Two Times Three Times Four Times Five Times Six Times Seven Times Eight Times Nine Times 2 A B C a b c 2 A B 3 D E F d e f 3 D E 4 G H I g h i 4 G H 5 J K L j k l 5 J K 6 M N O m n o 6 M N 7 P Q R S p q r s 7 8 T U V t u v 8 T U 9 W X Y Z w x y z 9 To move the cursor to the left or right press a b d or c to select or and then press OK Inserting spaces To enter a space press a b d or c to ...

Page 30: ...the incorrect character Press and then enter the correct character To insert a character press d or c to move the cursor to the correct place and then enter the character Press for each character you want to erase or press and hold to erase all the characters Related Information Introduction to Your Machine Related Topics Send the Same Fax to More than One Recipient Broadcasting Save Outgoing Call...

Page 31: ...ther Utilities Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Select your machine 3 Select the operation you want to use Related Informati...

Page 32: ...d click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Click the drop down list and then select your model name if not already selected Click Tools in the left navigation bar and then click Uninstall Follow the instructio...

Page 33: ... necessary to use your machine go to your model s Downloads page at support brother com 1 Place both hands under the plastic tabs on both sides of the machine to lift the scanner cover 1 into the open position 1 2 Locate the correct port based on the cable you are using inside the machine as shown Carefully guide the cable through the cable channel and out the back of the machine 3 Gently close th...

Page 34: ...Home Paper Handling Paper Handling Load Paper Load Documents 28 ...

Page 35: ...Home Paper Handling Load Paper Load Paper Load Paper in the Paper Tray Unprintable Area Paper Settings Acceptable Print Media Error and Maintenance Messages Paper Handling and Printing Problems 29 ...

Page 36: ... Handling Load Paper Load Paper in the Paper Tray Load Paper in the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Legal Size Paper in the Paper Tray Load Envelopes in the Paper Tray 30 ...

Page 37: ...per size and paper type Load only one size and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tra...

Page 38: ... jams and misfeeds Always make sure the paper is not curled or wrinkled 6 Gently load paper in the paper tray with the printing surface face down Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 1 32 ...

Page 39: ...y and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 7 Gently adjust the paper width guides 1 to fit the paper Make sure the paper width guides touch the edges of the paper 1 8 Close the output paper tray cover 9 Slowly push the paper tray completely into the machine 10 Pull out the paper support 1 until it locks into ...

Page 40: ...Related Information Load Paper in the Paper Tray Related Topics Change the Check Paper Setting Choose the Right Print Media Change the Paper Size and Paper Type 34 ...

Page 41: ... and type of paper in the paper tray at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Press the square paper tray ...

Page 42: ...ze 2 1 6 Fan the stack of paper well to avoid paper jams and misfeeds Always make sure the paper is not curled or wrinkled 7 Gently load paper in the paper tray with the printing surface face down Make sure the paper is flat in the tray and the paper length guide 1 touches the edges of the paper 36 ...

Page 43: ... paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 8 Gently adjust the paper width guides to fit the paper Make sure the paper guides touch the edges of the paper 9 Close the output paper tray cover 10 Slowly push the paper tray completely into the machine 11 Pull out the paper support 1 until it locks into place and then unfold the paper su...

Page 44: ...2 1 Related Information Load Paper in the Paper Tray 38 ...

Page 45: ...r Size for Each Operation When you load envelopes in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer Before loading envelopes in the tray press the corners and sides of the envelopes to make them as flat as possible 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of ...

Page 46: ...ide 2 to fit the size of the envelopes Make sure the envelopes are flat in the tray 1 2 IMPORTANT If envelopes are multi feeding load one envelope in the paper tray at a time 6 Close the output paper tray cover 7 Slowly push the paper tray completely into the machine 40 ...

Page 47: ...ce and then unfold the paper support flap 2 2 1 Related Information Load Paper in the Paper Tray Related Topics Change the Check Paper Setting Choose the Right Print Media Change the Paper Size and Paper Type Paper Type and Paper Size for Each Operation 41 ...

Page 48: ...sheet paper only when the Borderless print feature is available and turned on Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm 0 12 in 3 mm Envelopes 0 47 in 12 mm 0 12 in 3 mm 0 47 in 12 mm 0 12 in 3 mm The Borderless print feature is not available for envelopes 2 sided printing and some paper sizes such as Legal and Executive Related Inform...

Page 49: ...Home Paper Handling Load Paper Paper Settings Paper Settings Change the Paper Size and Paper Type Change the Check Paper Setting Shrink Page Size of an Oversized Incoming Fax 43 ...

Page 50: ...n press OK 3 Press Stop Exit The machine ejects paper with the printed surface face up onto the paper tray at the front of the machine When you use glossy paper remove each sheet at once to prevent smudging or paper jams MFC J1170DW 1 Press Settings All Settings General Setup 2 Press Paper Type 3 Press a or b to display the paper type options and then press the option you want 4 Press Paper Size 5...

Page 51: ...J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select General Setup Press OK b Select Check Paper Press OK c Select On or Off Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings General Setup 2 Press a or b to display the Check Paper option and then press it 3 Press On or Off 4 Press Related Information Paper Settings Related Topics Load ...

Page 52: ...kjet paper coated paper and glossy paper be sure to select the correct print media in the printer driver or in the application you use to print or the Paper Type setting on the machine When you print on photo paper load one extra sheet of the same photo paper in the paper tray When using photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed surface of t...

Page 53: ...ended Print Media For the best print quality we recommend using the Brother paper listed in the table Brother paper may not be available in all countries Brother paper Paper Type Item Premium Plus Glossy Photo Letter BP71GLTR 4 x 6 BP71GP20 Related Information Acceptable Print Media 47 ...

Page 54: ...pes of paper Damaged curled wrinkled or irregularly shaped 1 1 1 0 08 in 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain DO NOT use envelopes that Are loosely constructed Have windows Are embossed have raised writing on them Have clasps or staples Are pre printed on the inside Are sel...

Page 55: ...e Print Media Choose the Right Print Media Choose the Right Print Media Paper Type and Paper Size for Each Operation Paper Capacity of the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Envelopes in the Paper Tray 49 ...

Page 56: ...es Yes India Legal 8 46 x 13 58 in 215 x 345 mm Yes Yes Yes Folio 8 1 2 x 13 in 215 9 x 330 2 mm Yes Yes Yes Executive 7 1 4 x 10 1 2 in 184 1 x 266 7 mm Yes Yes A5 5 8 x 8 3 in 148 x 210 mm Yes Yes A6 4 1 x 5 8 in 105 x 148 mm Yes Cards Photo 4 x 6 in 10 x 15 cm Yes Yes Photo 2L 5 x 7 in 13 x 18 cm Yes Index Card 5 x 8 in 13 x 20 cm Yes Envelopes C5 Envelope 6 4 x 9 in 162 x 229 mm Yes DL Envelop...

Page 57: ...ndex card 5 x 8 13 x 20 cm Plain Paper Recycled Paper 150 1 17 to 32 lb 64 to 120 g m 3 to 6 mil 0 08 to 0 15 mm Inkjet Paper 20 17 to 53 lb 64 to 200 g m 3 to 10 mil 0 08 to 0 25 mm Glossy Paper 2 Photo 2 20 Up to 58 lb Up to 220 g m Up to 10 mil Up to 0 25 mm Index Card 30 Up to 53 lb Up to 200 g m Up to 6 mil Up to 0 15 mm Envelopes 10 20 to 25 lb 80 to 95 g m Up to 20 mil Up to 0 52 mm 1 When ...

Page 58: ...Home Paper Handling Load Documents Load Documents Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Unscannable Area 52 ...

Page 59: ...T DO NOT pull on the document while it is feeding DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard newspaper or fabric Make sure documents with correction fluid or written in ink are completely dry 1 Lift and unfold the ADF document support 1 1 2 Fan the stack of paper well to avoid paper jams and misfeeds 3 Adjust the paper guides 1...

Page 60: ... Error and Maintenance Messages Telephone and Fax Problems Other Problems 54 ...

Page 61: ... models To use the scanner glass the ADF must be empty and the ADF document support must be closed 1 Lift the document cover 2 Place the document face down in the upper left corner of the scanner glass as shown in the illustration 3 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT forcefully close or press on the document cover Related Information Load Documen...

Page 62: ... using The figures below show the typical unscannable measurements Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Fax Letter 0 12 in 3 mm 0 16 in 4 mm Legal A4 0 12 in 3 mm 1 Copy All paper sizes 0 12 in 3 mm 0 12 in 3 mm Scan 0 04 in 1 mm 0 04 in 1 mm 1 The unscannable area is 0 04 in 1 mm when using the ADF Related Information Load Documents 56 ...

Page 63: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Print Using Brother iPrint Scan Windows Mac Print an Email Attachment 57 ...

Page 64: ... Single Sheet of Paper N in 1 Windows Print as a Poster Windows Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows Print as a Booklet Automatically Windows Print a Color Document in Grayscale Windows Prevent Smudged Printouts and Paper Jams Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print Settings Windows 58 ...

Page 65: ...e type of paper you are using IMPORTANT To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 Select the Borderless check box if needed 8 For Color Grayscale select Color 9 In the Orientation field select the Portrait or Landscape option to set the...

Page 66: ...f paper you load 6 Click the Paper Size drop down list and then select your paper size 7 For Color Grayscale select the Color or Grayscale option 8 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 9 Type the number of copies 1 999 yo...

Page 67: ... was sent to the print queue in error you may have to delete it to allow subsequent jobs to print 1 Double click the printer icon in the task tray 2 Select the print job you want to cancel 3 Click the Document menu 4 Select Cancel 5 Click Yes Related Information Print from Your Computer Windows Related Topics Monitor Machine Status from Your Computer Windows 61 ...

Page 68: ...tion field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option 6 Click the Page Order drop down list and then select your page order 7 Click the Border Line drop...

Page 69: ...r where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Multiple Page drop down list and then select the 1 in 2x2 Pages or 1 in 3x3 Pages option 5 Change other printer settings if needed 6 Click OK 7 Complete your print operation Related Information Print from Your Computer Windows R...

Page 70: ...X XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the 2 sided Booklet drop...

Page 71: ...dge Right Short Edge Left 8 Select the Binding Offset check box to specify the offset for binding in inches or millimeters 9 Click OK to return to the printer driver window 10 Change other printer settings if needed The Borderless feature is not available when using this option 11 Click OK again and then complete your print operation 65 ...

Page 72: ...Related Information Print from Your Computer Windows Related Topics Print Settings Windows Print as a Booklet Automatically Windows 66 ...

Page 73: ...inkle 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting w...

Page 74: ... having to change the order of the printed pages You can specify the number of sheets in each smaller booklet set from 1 15 This option can be helpful when folding a printed booklet that has a large number of pages 9 Select the Binding Offset check box to specify the offset for binding in inches or millimeters 10 Click OK to return to the printer driver window 11 Change other printer settings if n...

Page 75: ...ints your document in 256 levels of grayscale 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 For Color Grayscale select Grayscale 5 Change other printer settings if needed 6 Click OK 7 Complete your print o...

Page 76: ...appears 3 Click the Advanced tab 4 Click the Other Print Options button 5 Select the Reduce Smudge option on the left side of the screen 6 Select one of the following options Media Type Option Description Plain Paper 2 sided Printing or Simplex Printing Off On Select Off to print at normal speed using a standard amount of ink Select On to print at a slower speed using less ink Printouts may be lig...

Page 77: ...he printing properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and t...

Page 78: ...Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Related Topics Print Settings Windows 72 ...

Page 79: ...t profile a Click the Basic tab and the Advanced tab and configure the print settings you want for the new Print Profile b Click the Print Profiles tab c Click Add Profile The Add Profile dialog box appears d Type the new profile name in the Name field e Click the icon you want to use to represent this profile from the icon list f Click OK The new Print Profile name is added to the list in the Pri...

Page 80: ...ows System Control Panel In the Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devic...

Page 81: ...rint results the machine automatically adjusts its print settings according to the selected media type 2 Print Quality Select the print quality you want Because print quality and speed are related the higher the quality the longer it will take to print the document 3 Paper Size Select the paper size you want to use You can either choose from standard paper sizes or create a custom paper size 75 ...

Page 82: ...of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen before the next page of the document is printed Reverse Order Select this option to print your document in reverse...

Page 83: ...these options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field ...

Page 84: ...drying time Change this option if you have problems with smudged printouts or paper jams Retrieve Printer s Color Data Select this option to optimize the print quality using the machine s factory settings which are set specifically for your Brother machine Use this option when you have replaced the machine or changed the machine s network address Print Archive Select this option to save the print ...

Page 85: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint 79 ...

Page 86: ...s Using Brother iPrint Scan Windows Mac Print on Both Sides of the Paper Automatically Using Brother iPrint Scan Automatic 2 sided Printing Windows Mac Print More Than One Page on a Single Sheet of Paper Using Brother iPrint Scan N in 1 Windows Mac Print a Color Document in Grayscale Using Brother iPrint Scan Windows Mac 80 ...

Page 87: ...the same photo paper in the paper tray 2 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 3 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 4 Click Print 5 Do one of the fol...

Page 88: ... with many pages you can also select the pages you want to print 7 Change other printer settings if needed 8 Click Print IMPORTANT For photo printing To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load Related Information Print Using Brother iPrint Scan Windows Mac 82 ...

Page 89: ...nch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Document Mac Click PDF 5 Select the file you want to prin...

Page 90: ...Option Description On Flip on short edge 7 Change other printer settings if needed 8 Click Print Related Information Print Using Brother iPrint Scan Windows Mac 84 ...

Page 91: ...he Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Document Mac Click PDF 5 Select the file you want to print and then do one of the following Windows Click Next Mac Click Open When printing documents with many pages you can also select the pages you want to print 6 Click the Layout drop down list and then sele...

Page 92: ...nd then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Photo or Document Mac Click Photo or PDF 5 Select the file you want to print and then do one of the following Windows Click Next Ma...

Page 93: ...ne Functions appears read it and then press OK 3 Press a or b to display the Enable option and then press OK Follow the on screen instructions Online Functions are enabled 4 Press a or b to display the Email Print option and then press c If information regarding Email Print appears read it and then press c 5 Press a or b to display the Enable option and then press OK Follow the on screen instructi...

Page 94: ... Print appears read it and then press OK 5 Press a or b to display the Enable option and then press it Follow the on screen instructions The machine prints the Instruction Sheet 6 Send your email to the email address included on the sheet The machine prints the email attachments To change settings including email address and printer settings access Web Based Management click Online Functions Onlin...

Page 95: ...Home Scan Scan Scan Using the Scan Button on Your Machine Scan Using Brother iPrint Scan Windows Mac Scan from Your Computer Windows Scan from Your Computer Mac 89 ...

Page 96: ...r Machine Scan Photos and Graphics Save Scanned Data to a Folder as a PDF File Scan to an Editable Text File Using OCR Save Scanned Data as an Email Attachment Web Services for Scanning on Your Network Windows 7 Windows 8 1 and Windows 10 Change Scan Settings Using Brother iPrint Scan 90 ...

Page 97: ...ompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Black Start or Color Start Color Setting depends on the default settings Pressing Black Start or Color Start does not allow you to change the settings 7 Press a or b to select the Scan Se...

Page 98: ...it PIN for the computer and then press OK 4 Do one of the following To change the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use Options you must connect a computer with Brother iPrint Scan installed to the machine 5 Press Scan ...

Page 99: ...d if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 93 ...

Page 100: ... send data and then press OK If the LCD message prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Black Start or Color Start Color Setting depends on the default settings Pressing Black Start or Color Start does not allow you to change...

Page 101: ...age prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the following To change the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job To use Options you must connect a computer...

Page 102: ...shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 96 ...

Page 103: ...n press OK 5 If the machine is connected over the network press a or b to select the computer where you want to send data and then press OK If the LCD message prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Black Start or Color Start...

Page 104: ...nd data and then select the computer name If the LCD message prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the following To change the settings press Options Press Start to start scanning without changing additional settings The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete th...

Page 105: ...ved To save the settings as a shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine starts scanning If using the machine s scanner glass follow the LCD instructions to complete the scanning job Related Information Scan Using the Scan Button on Your Machine 99 ...

Page 106: ...e scanned file to an email message MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Load your document 2 Press SCAN 3 Press a or b to select the to PC option and then press OK 4 Press a or b to select the to E mail option and then press OK 5 If the machine is connected over the network press a or b to select the computer where you want to send data and then press OK If the LCD message...

Page 107: ...r Start does not allow you to change the settings MFC J1170DW 1 Load your document 2 Press Scan to PC to E mail 3 If the machine is connected over the network press a or b to display the computer where you want to send data and then select the computer name If the LCD message prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the follo...

Page 108: ...ground Color Change the amount of background color that is removed To save the settings as a shortcut press Save as Shortcut You will be asked if you want to make this a One Touch Shortcut Follow the LCD instructions 7 Press Start The machine scans the document and saves it as a file attachment It then launches your email application and opens a new blank email message with the scanned file attach...

Page 109: ...and Windows 10 The Web Services protocol enables Windows 7 Windows 8 1 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 1 and Windows 10 Scan Using Web Services from Your Machine Windows 7 Windows 8 1 and Windows 10 Configure Scan Settings for Web Services 103 ...

Page 110: ...rner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 7 Click Start Control Panel Network and Internet View network computers and devices The machine s Web Services Name appears with the printer icon Right click the machine you want to install The Web Services Name for the Brother machine...

Page 111: ...cient memory error message choose a smaller size in the Paper size setting or a lower resolution in the Resolution DPI setting MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Load your document 2 Press SCAN 3 Press a or b to make your selections a Select WS Scan Press OK b Select the type of scan you want Press OK c Select the computer where you want to send data Press OK 4 Press Bla...

Page 112: ...t Devices and Printers 2 Right click the machine icon and then select Scan profiles The Scan Profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select the Source Paper size Co...

Page 113: ... Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Machine Scan Settings button and then follow the on screen instructions to change the scan settings such as document size ...

Page 114: ... Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan 108 ...

Page 115: ...There are several ways you can use your computer to scan photos and documents on your machine Use the software applications we provide or use your favorite scanning application Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Fax and Scan 109 ...

Page 116: ...teps will be similar PaperPort 14SE supports both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps Depending on the model of your machine Nuance PaperPort 14SE may not be included If it is not included you can use other software applications that support scanning 1 Load your document 2 Start PaperPort 14SE Do one of the following Windows 10 Click Nuance PaperPort 14 PaperP...

Page 117: ...e Document Size drop down list and then select your document size 10 Click PreScan to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 111 ...

Page 118: ...tion depending on the type of document you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Color Document Use for scanning text documents 300 x 300 dpi 24bit Color 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions take more memory and transfer time but produce a finer scanned image 3 Scan Type S...

Page 119: ...te separate files or a single multi page file 6 Advanced Settings Configure advanced settings by clicking the Advanced Settings link in the Scanner Setup dialog box Document Correction Auto Deskew Set the machine to correct document skewing automatically as the pages are scanned from the scanner glass Margin Settings Adjust your document s margins Rotate Image Rotate the scanned image Edge Fill Fi...

Page 120: ... threshold to generate a black and white image Character Correction Correct the broken or incomplete characters of the original to make them easier to read B W Inversion Invert black and white in the black and white image Feed Control Layout Select the layout Continuous Scan Select this option to scan multiple pages After a page is scanned select whether to continue scanning or finish Related Info...

Page 121: ...an using the scanner glass also called the flatbed 1 Load your document 2 Launch Windows Fax and Scan 3 Click File New Scan 4 Select the scanner you want to use 5 Click OK The New Scan dialog box appears 6 Adjust the settings in the dialog box if needed The scanner resolution can be set to a maximum of 1200 dpi If you want to scan at higher resolutions use the Scanner Utility software from Brother...

Page 122: ... WIA Driver Settings Windows 116 ...

Page 123: ...Scan one side as the Source option Color format Select a scan color format from the Color format drop down list File type Select a file format from the File type drop down list Resolution DPI Set a scanning resolution in the Resolution DPI field Higher resolutions take more memory and transfer time but produce a finer scanned image Brightness Set the Brightness level by dragging the slider to the ...

Page 124: ...el Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasizes dark and light areas of the image while a decrease reveals more details in gray areas You can also type a value in the field to set the contrast level Related Information Scan Using Windows Fax and Scan 118 ...

Page 125: ...Home Scan Scan from Your Computer Mac Scan from Your Computer Mac Scan Using AirPrint macOS 119 ...

Page 126: ...Home Copy Copy Copy a Document Enlarge or Reduce Copied Images Sort Copies Make Page Layout Copies N in 1 or Poster Copy on Both Sides of the Paper 2 sided Copy Copy an ID Card Copy Settings 120 ...

Page 127: ...e dial pad 5 Change the copy settings if needed Press a or b to scroll through the copy settings Select a copy setting and then press OK When you load paper other than Letter size plain paper you must change the Paper Size and Paper Type settings 6 When finished press Black Start or Color Start To interrupt copying press Stop Exit MFC J1170DW 1 Make sure you have loaded the correct size paper in t...

Page 128: ...he copy settings for the next copy only When you have finished changing settings press OK ID To make an ID card copy with the 2in1 ID Vertical layout select the ID checkbox Current setting indications Press the following icons to change these settings for the next copy only Paper Size Paper Type Quality After you have finished selecting new options you can save them by pressing Save as Shortcut 5 ...

Page 129: ...Press OK If you selected 100 or the Fit to Page option go to the next step 7 When finished press Black Start or Color Start If you selected the Fit to Page option your machine adjusts the copy size to fit the paper size set in the machine The Fit to Page option does not work correctly when the document on the scanner glass is skewed more than three degrees Using the document guidelines on the left...

Page 130: ...o Page option go to the next step 7 Read and confirm the displayed list of options you have selected and then press OK 8 When you have finished changing settings press Black Start or Color Start If you selected the Fit to Page option your machine adjusts the copy size to fit the paper size set in the machine The Fit to Page option does not work correctly when the document on the scanner glass is s...

Page 131: ...e page After scanning all the pages press d to start printing MFC J1170DW 1 Load your document 2 Press Copy 3 Enter the number of copies in one of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Stack Sort Sort 5 Read and confirm the displayed list of settings...

Page 132: ...rint a poster use the scanner glass Make sure the paper size is set to Letter A4 or Executive Poster copy is not available for Executive size paper You can make only one Poster copy at a time MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Load your document 2 Press COPY 3 Enter the number of copies using the dial pad 4 Press a or b to select Page Layout Press OK 5 Press a or b to di...

Page 133: ...nner glass 6 Press Black Start or Color Start If you placed the document in the ADF or are making a poster the machine scans the pages and starts printing 7 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press c to scan the page After scanning all the pages press d to start printing MFC J1170DW 1 Load yo...

Page 134: ...the touchscreen keyboard Press OK 4 Press Options Page Layout 5 Press a or b to display the options and then press the option you want Option Description Off 1in1 2in1 Portrait 2in1 Landscape 2in1 ID Vertical Using the scanner glass 2in1 ID Horizontal Using the scanner glass 4in1 Portrait 4in1 Landscape Poster 2x1 Using the scanner glass Poster 2x2 Using the scanner glass 128 ...

Page 135: ...ess Black Start or Color Start If you placed the document in the ADF or are making a poster the machine scans the pages and starts printing 8 If you are using the scanner glass repeat the following steps for each page of the document Place the next page on the scanner glass and then press Continue to scan the page After scanning all the pages press Finish Related Information Copy 129 ...

Page 136: ... you should choose When you manually make 2 sided copies from a 2 sided document use the scanner glass You can use only Letter A4 A5 or Executive size plain paper Portrait 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2 sided 1 2 1 2 Landscape 1 sided to 2 sided Long Edge Flip 1 2 1 2 1 sided to 2 sided Short Edge Flip 1 2 1 2 2 sided to 2 sided 1 ...

Page 137: ...h the printed page until it is ejected the second time The machine will print the first side and eject the paper and then pull the paper in to print the second side If you experience smudged printouts or paper jams follow these steps 1 Press Ink 2 Select Print Options Press OK 3 Select Reduce Smudging Press OK 4 Change settings Press OK MFC J1170DW 1 Load your document 2 Press Copy 3 Enter the num...

Page 138: ...n press Continue to scan the page After scanning all the pages press Finish DO NOT touch the printed page until it is ejected the second time The machine will print the first side and eject the paper and then pull the paper in to print the second side If you experience smudged printouts or paper jams press Ink Print Options Reduce Smudging and then change settings Related Information Copy Related ...

Page 139: ...W MFC J1012DW 1 Place your identification card face down near the upper left corner of the scanner glass 2 in 1 ID Vertical 2 in 1 ID Horizontal a b c d a a b c d a a 0 12 in 3 mm or greater top left b 5 4 in 137 mm c 2 in 1 ID Vertical 8 4 in 213 mm 2 in 1 ID Horizontal 4 1 in 105 mm d Scannable area 2 Press COPY 3 Enter the number of copies using the dial pad 4 Press a or b to select the followi...

Page 140: ... of the following ways Press or on the touchscreen Press to display the keyboard on the touchscreen and then enter the number of copies using the touchscreen keyboard Press OK 4 Press Options Page Layout 2in1 ID Vertical or 2in1 ID Horizontal You can also press ID for the 2in1 ID Vertical setting 5 Read and confirm the displayed list of settings you have selected When you have finished changing se...

Page 141: ...ge the Paper Size setting Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text darker Decrease the density to make the text lighter Remove Background Removes ...

Page 142: ... Options Option Description Quality Select the Copy resolution for your type of document Paper Type Select a paper type If copying on special paper set the machine for the type of paper you are using to get the best print quality Paper Size Select a paper size If copying on paper other than Letter size you must change the Paper Size setting Enlarge Reduce 100 Enlarge Select an enlargement ratio fo...

Page 143: ...h sides of the paper 1 sided 2 sided 1 2 1 2 2 sided 2 sided 1 2 1 2 Stack Sort Select to stack or sort multiple copies Stack 1 1 2 2 Sort 2 1 2 1 Page Layout Make N in 1 2 in 1 ID or Poster copies 4 in 1 Poster Auto Deskew Select to correct a skewed copy It is only available if the document is skewed by less than 3 degrees Advanced Settings Book Copy Corrects dark borders and skew when copying fr...

Page 144: ...fault Saves the copy settings that you use most often by setting them as the default settings Factory Reset Restores any changed copy settings to the factory settings You can save the current settings by pressing Save as Shortcut Related Information Copy Related Topics Copy a Document 138 ...

Page 145: ...Home Fax Fax Send a Fax Receive a Fax Voice Operations and Fax Numbers Telephone Services and External Devices Fax Reports PC FAX 139 ...

Page 146: ...Manually Send a Fax at the End of a Conversation Send the Same Fax to More than One Recipient Broadcasting Send a Fax in Real Time Send a Fax at a Specified Time Delayed Fax Change the Fax Auto Redial Setting Cancel a Fax in Progress Check and Cancel a Pending Fax Fax Options 140 ...

Page 147: ...elect the number you want and then press OK d Press c to select Apply Caller ID Select a number from the Caller ID History Press a or b to select the following a Select Call History Press OK b Select Caller ID History Press OK c Select the number you want and then press OK d Press c to select Apply Address Book Select a number from the Address Book Press a or b to select the following a Select Add...

Page 148: ... machine starts sending the document MFC J1170DW 1 Load your document in the ADF or place it on the scanner glass 2 Press Fax If Fax Preview is set to On press Fax Sending Faxes The touchscreen displays 3 Enter the fax number in one of the following ways Dial Pad Enter the fax number manually Press all digits of the number using the touchscreen Call History Press Call History Press Redial Outgoing...

Page 149: ...touchscreen asks if you want to send a color fax Press Yes Color fax to confirm The machine starts dialing and sending the document 6 When the touchscreen displays Next page do one of the following Press No when finished scanning pages The machine starts sending the document Press Yes to scan another page Place the next page on the scanner glass and then press OK The machine starts scanning the pa...

Page 150: ...X 3 Press Hook and listen for a dial tone 4 Enter the fax number 5 When you hear fax tones press Black Start or Color Start If you are using the scanner glass press c to send a fax MFC J1170DW 1 Load your document 2 Press Fax If Fax Preview is set to On press Fax Sending Faxes 3 Press Hook and listen for a dial tone 4 Enter the fax number 5 When you hear fax tones press Fax Start If using the scan...

Page 151: ...o press the Start key before hanging up 2 Load your document 3 Press Black Start or Color Start If you are using the scanner glass press c to send a fax 4 Replace the handset of the external telephone MFC J1170DW 1 Ask the other party to wait for fax tones beeps and to press the Start key before hanging up 2 Load your document 3 Press to display the Fax Start button 4 Press Fax Start If using the ...

Page 152: ... a Press a or b to select Add Number and then press OK b Enter a number using the dial pad and then press OK Select a number from the Address Book a Press a or b to select Add from Address book and then press OK b Press a or b to select Alphabetical Order or Numerical Order and then press OK c Press a or b to select the Speed Dial name or number you want d Press d or c to select the check box labe...

Page 153: ...u want to add When finished press OK Press Search in Address book Press the first letter of the name and press OK Press the name and then press the number you want to add Repeat this step to enter additional fax numbers 5 When finished press OK 6 Press Fax Start 7 Do one of the following If you are using the ADF the machine starts scanning and sending the document If you are using the scanner glas...

Page 154: ...the entire broadcast select the broadcasting job number and then press OK Press c to confirm or press d to exit without canceling To cancel the current number being dialed select the name or number on the LCD and then press OK Press c to confirm or press d to exit without canceling To exit without canceling press Stop Exit 4 Press Stop Exit MFC J1170DW 1 Press to return to the Home screen 2 Press ...

Page 155: ...white fax from the ADF the machine sends the document in real time even if Real Time TX is set to Off In Real Time Transmission the automatic redial feature does not work when using the scanner glass MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Load your document 2 Press FAX 3 Press a or b to select the following a Select Real Time TX Press OK b Select On or Off Press OK 4 Enter t...

Page 156: ...layed Fax 5 Press On 6 Press Set Time 7 Enter the time you want the fax to be sent using the touchscreen Press OK The number of pages you can scan into the memory depends on the amount and type of data 8 Press OK 9 Enter the fax number 10 Press Fax Start If you are using the scanner glass go to the next step 11 When the touchscreen displays Next page do one of the following Press No when finished ...

Page 157: ... five minutes The default setting for Fax Auto Redial is On MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Initial Setup Press OK b Select Fax Auto Redial Press OK c Select On or Off Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Initial Setup Fax Auto Redial 2 Press On or Off 3 Press Related Inform...

Page 158: ...2 When you press Stop Exit while the machine is dialing or sending the LCD displays Cancel Job Press c to confirm MFC J1170DW 1 Press to return to the Home screen 2 Press to cancel a fax that is already in progress 3 When you press while the machine is dialing or sending the touchscreen displays Cancel Job Press Yes Related Information Send a Fax Related Topics Telephone and Fax Problems 152 ...

Page 159: ...ss OK 3 Do the following for each fax job you want to check or cancel a Press a or b to scroll through the waiting jobs If needed select the job you want to cancel and then press OK b Press c to confirm or press d to exit without canceling 4 When finished press Stop Exit MFC J1170DW 1 Press Settings All Settings Fax Remaining Jobs 2 Do the following for each fax job you want to check or cancel a P...

Page 160: ...ty sending faxes overseas Call History Select a number from the Call History Address Book Select a number from the Address Book Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings MFC J1170DW To change fax sending settings press Options Option Description Fax Resolution Set the resolution for outgoing faxes The fax quality often can be ...

Page 161: ...e Real Time TX Send a fax immediately without waiting for the machine to retrieve the scan from its memory Overseas Mode Set to On if you have difficulty sending faxes overseas Call History Select a number from the Call History Address Book Select a number from the Address Book Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings You can...

Page 162: ...e a Fax Receive Mode Settings Set Easy Receive Fax Preview Shrink Page Size of an Oversized Incoming Fax Set the Fax Receive Stamp Receive a Fax at the End of a Telephone Conversation Memory Receive Options Remote Fax Retrieval 156 ...

Page 163: ...ive a Fax Receive Mode Settings Receive Mode Settings Receive Modes Overview Choose the Correct Receive Mode Set the Number of Rings Before the Machine Answers Ring Delay Set the F T Ring Time Pseudo Double ring 157 ...

Page 164: ...c answering functions unless you are using the Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press the Hook button When you hear fax tones short repeating beeps press the Start button and then select Receive to receive a fax You can also use the Easy Receive feature to receive faxes by lifting a handset on the same line as the machine Extern...

Page 165: ...lephone provider and ask about Distinctive Ring services Will you be using a Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD answers every call automatically Voice messages are stored on the external TAD and fax messages are printed Select External TAD as your Receive Mode Will you be using your Brother machine on a dedicat...

Page 166: ...messages are stored on the external TAD and fax messages are printed Select External TAD as your Receive Mode Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Select Fax Only as your Receive Mode Will you be using your Brother machine on the same line as your telephone Do you want to receive voice calls and faxes automatically Se...

Page 167: ...r b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Ring Delay Press OK d Select the number of times you want the line to ring before the machine answers 0 1 2 3 or 4 Press OK If you select 0 the machine answers immediately and the line will not ring at all available only for some countries 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Fax Setup...

Page 168: ...FC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select F T Ring Time Press OK d Select how long the machine will double ring to alert you to a voice call 20 Secs 30 Secs 40 Secs or 70 Secs Press OK 3 Press Stop Exit Even if the caller hangs up during the pseudo double ringing the machine will continue to ring fo...

Page 169: ... machine does not connect a fax call when you lift an extension or external telephone handset press the fax receive code 51 If you send faxes from a computer on the same telephone line and the machine intercepts them set Easy Receive to Off MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receiv...

Page 170: ...Home Fax Receive a Fax Fax Preview Fax Preview Related Models MFC J1170DW Use the Fax Preview feature to view received faxes on the LCD Set Fax Preview to On Preview New Faxes 164 ...

Page 171: ... Receive Stamp is turned on the Fax Preview screen will not display the received date and time 1 Press Settings 2 Press Fax Preview 3 Press On or Off The touchscreen displays a message saying future received faxes will not be printed 4 Press Yes 5 Press If faxes are stored in the memory when you change Fax Preview to Off do one of the following If you do not want to print the stored faxes press Co...

Page 172: ...ld and new faxes A green mark appears next to new faxes Press the fax you want If you want to print or delete all the faxes in the list press Print Delete Do one of the following Press Print All New Faxes to print all faxes you have not yet viewed Press Print All Old Faxes to print all faxes you have viewed Press Delete All New Faxes to delete all faxes you have not yet viewed Press Delete All Old...

Page 173: ...the machine s memory press No If the fax has multiple pages do one of the following Press Print All Pages to print the whole message A touchscreen message asks if you want to delete the fax from the machine s memory To delete the fax press Yes To keep the fax in the machine s memory press No Press Print Displayed Only to print only the displayed page Press Print From Displayed to print from the di...

Page 174: ...ze of the fax and your Paper Size setting MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Auto Reduction Press OK d Select On or Off Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Fax Setup Receive Auto Reduction 2 Press On or Off 3 Press Related ...

Page 175: ... feature is available only for black and white faxes MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Fax Rx Stamp Press OK d Select On or Off Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Fax Setup Receive Fax Rx Stamp 2 Press On or Off 3 Press R...

Page 176: ...ADF must be empty MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Ask the other party to load the fax and to press the Start or Send key 2 When you hear CNG tones slow repeated beeps press Black Start or Color Start 3 Press d to receive the fax 4 Replace the external handset MFC J1170DW 1 Ask the other party to load the fax and to press the Start or Send key 2 Press to display the Fa...

Page 177: ...FC J1170DW PC Fax Receive Forward to Cloud MFC J1170DW The machine forwards your received faxes to the online services Off This feature is available only for black and white faxes Forward Incoming Faxes to Another Machine Store Incoming Faxes in the Machine s Memory Use PC Fax Receive to Transfer Received Faxes to Your Computer Windows only Change Memory Receive Options Turn Off Memory Receive Pri...

Page 178: ...eive 2 Press a or b to display the Fax Forward option and then press it 3 Enter the forwarding fax number up to 20 digits using the dial pad Press OK 4 Press Backup Print On or Backup Print Off If you select Backup Print On the machine prints received faxes at your machine so you will have a copy When Fax Preview is turned on a backup copy of received faxes will not be printed If you receive a col...

Page 179: ...ges from your fax machine when you are at another location using the Remote Retrieval commands Your machine prints a backup copy of each stored fax This feature is available only for black and white faxes 1 Press Settings All Settings Fax Setup Receive Memory Receive 2 Press a or b to display the Fax Storage option and then press it 3 Press Related Information Memory Receive Options Related Topics...

Page 180: ... software runs your machine transfers faxes to your computer automatically MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select PC Fax Receive Press OK d Select On Press OK The LCD displays the message Run the PC Fax Receive program on your computer e Press c f Select USB o...

Page 181: ...Related Information Memory Receive Options Related Topics Transfer Your Faxes or Fax Journal Report Transfer Faxes to Your Computer Receive Faxes Using PC FAX Receive Windows 175 ...

Page 182: ...isplays Print all faxes If you press Yes faxes in the memory will be printed before the setting changes If you press No faxes in the memory will not be printed and the setting will be unchanged If received faxes are left in the machine s memory when you change to PC Fax Receive from another option Fax Forward Forward to Cloud or Fax Storage press USB or the name of the computer if you are on a net...

Page 183: ...e to save or transfer incoming faxes 1 Press Settings All Settings Fax Setup Receive Memory Receive 2 Press Off The touchscreen displays Print all faxes or Erase all faxes if received faxes are in your machine s memory 3 Press Related Information Memory Receive Options Related Topics Change Memory Receive Options Error and Maintenance Messages Telephone and Fax Problems 177 ...

Page 184: ...and store your faxes in its memory even when your PC is turned off 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Print Fax Press OK 3 Press c MFC J1170DW If you select Fax Storage you can print all faxes from the memory 1 Press Settings All Settings Fax Print Fax You can also print the faxes from the memory by pressing Stored Faxes on the touchscreen 2 Pres...

Page 185: ... Remote Retrieval to call your machine from any touch tone telephone or fax machine and use a remote access code and remote commands to retrieve fax messages Set a Remote Access Code Use Your Remote Access Code Remote Retrieval Commands Forward Faxes Remotely Change the Fax Forwarding Number 179 ...

Page 186: ...ccess 2 Enter a three digit code using the numbers 0 through 9 or using the dial pad The preset cannot be changed Press OK DO NOT use the same code used for Fax Receive Code 51 or Telephone Answer Code 51 To delete your code press and hold to restore the inactive setting and then press OK 3 Press Related Information Remote Fax Retrieval Related Topics Use Your Remote Access Code Operation from Ext...

Page 187: ...eived faxes One long beep the machine received at least one fax No beeps the machine has not received a fax 4 When the machine gives two short beeps enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command 5 When finished press 9 and then press 0 to deactivate your machine 6 Hang up This feature...

Page 188: ...three short beeps you cannot make a change because something has not been set up for example a Fax Forwarding number has not been registered You can register your Fax Forwarding number by entering 4 After you register the number Fax Forwarding will work 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 2 Retrieve all faxes Enter the fax number of a remote fax machine to receive stored fax me...

Page 189: ... one long beep you have messages 3 When you hear two short beeps press 9 6 2 4 Wait for the long beep and then use the dial pad to enter the fax number up to 20 digits of the remote fax machine where you want your fax messages sent followed by You cannot use and as dial numbers but you can press to insert a pause in the fax number 5 Hang up after you hear one long beep Your Brother machine will fo...

Page 190: ... one long beep you have messages 3 When you hear two short beeps press 9 5 4 4 Wait for the long beep enter the new number up to 20 digits of the remote fax machine you want your fax messages forwarded to using the dial pad then enter You cannot use and as dial numbers but you can press to insert a pause in the fax number 5 Press 9 0 to stop Remote Access when finished 6 Hang up after you hear one...

Page 191: ...Home Fax Voice Operations and Fax Numbers Voice Operations and Fax Numbers Voice Operations Store Fax Numbers Set up Broadcasting Groups Dial Access Codes and Credit Card Numbers 185 ...

Page 192: ...Home Fax Voice Operations and Fax Numbers Voice Operations Voice Operations Send Tone Signals For Canada Pick up a Voice Call in Fax Tel Receive Mode Special Line Considerations 186 ...

Page 193: ...MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Hook 2 Press on the machine s control panel Any digits dialed after this will send tone signals When you are finished with the call the machine will return to the Pulse dialing service MFC J1170DW 1 Press Fax If Fax Preview is set to On press Fax Sending Faxes 2 Press Hook 3 Press on the machine s touchscreen Any digits dialed aft...

Page 194: ... to alert you to pick up a voice call If you are at the machine lift the external telephone s handset and then press Hook button or Pickup button to answer If you are at an extension telephone lift the handset during the F T Ring and then press 51 between the pseudo double rings If no one is on the line or if someone wants to send you a fax send the call back to the machine by pressing 51 Related ...

Page 195: ...Numbers Voice Operations Special Line Considerations Special Line Considerations Rollover Telephone Lines Two Line Telephone System Convert Telephone Wall Outlets Install Your Machine an External Two Line TAD and Two Line Telephone 189 ...

Page 196: ...anada The calls are usually passed down or rolled over to the next available telephone line in a preset order Your machine can work in a rollover system only if it is the last number in the sequence so the call cannot roll away Do not place the machine on any of the other numbers when the other lines are busy and a second fax call is received the fax call would be transferred to a line that does n...

Page 197: ...e only in the USA and Canada The two telephone numbers can be on separate jacks RJ11 or combined into one jack RJ14 Your machine must be plugged into an RJ11 jack RJ11 and RJ14 jacks may be equal in size and appearance and both may contain four wires black red green yellow To test the type of jack plug in a two line telephone and see if it can access both lines If it can you must separate the line...

Page 198: ...from one RJ14 jack to two RJ11 jacks Or you can have an RJ11 wall outlet installed and slave or jump one of the telephone numbers to it The third way is the easiest Buy a triplex adapter You can plug a triplex adapter into an RJ14 outlet It separates the wires into two separate RJ11 jacks Line 1 Line 2 and a third RJ14 jack Lines 1 and 2 If your machine is on Line 1 plug the machine into L1 of the...

Page 199: ...ord if you add a two line telephone 1 Place the two line TAD and the two line telephone next to your machine 2 Plug one end of the telephone line cord for your machine into the L2 jack of the triplex adapter Plug the other end into the LINE jack of the machine 3 Plug one end of the first telephone line cord for your TAD into the L1 jack of the triplex adapter Plug the other end into the L1 or L1 L...

Page 200: ...and Fax Numbers Store Fax Numbers Store Fax Numbers Store Address Book Numbers Save Outgoing Call Numbers to the Address Book Save Caller ID History Numbers to the Address Book Change or Delete Address Book Names or Numbers 194 ...

Page 201: ...use as many times as needed to increase the length of the pause f Select OK and then press OK To store another Speed Dial number repeat these steps 4 Press Stop Exit MFC J1170DW 1 Press Fax Address Book 2 Do the following steps a Press Edit Add New Address Name b Enter the name up to 16 characters using the touchscreen Press OK c Press Address 1 d Enter the first fax or telephone number up to 20 d...

Page 202: ...to confirm f Select Name Press OK g Enter the name up to 16 characters using the dial pad Press OK h Confirm the fax or telephone number i Select OK and then press OK 3 Press Stop Exit MFC J1170DW 1 Press Fax Call History Outgoing Call 2 Press a or b to display the number you want to store and then press it 3 Press Edit Add to Address Book Name To delete the number from the Outgoing Call history l...

Page 203: ...nd then press OK Press c Yes to confirm f Select Name Press OK g Enter the name up to 16 characters using the dial pad Press OK h Confirm the fax or telephone number i Select OK and then press OK 3 Press Stop Exit MFC J1170DW 1 Press Fax Call History Caller ID History 2 Press a or b to display the name or number you want to store and then press it 3 Press Edit Add to Address Book Name To delete th...

Page 204: ...the following steps a Press a or b to select the Speed Dial name where you want to delete the number b Press d or c to select the check box labeled with the Speed Dial name Press OK 3 Press Stop Exit MFC J1170DW 1 Press Fax Address Book Edit 2 Do one of the following Press Change to edit the names or fax or telephone numbers Press a or b to display the number you want to change and then press it T...

Page 205: ...Related Information Store Fax Numbers 199 ...

Page 206: ...ing steps i Select Add Delete Press OK ii Select Alphabetical Order or Numerical Order Press OK iii Press a or b to select a number from the list iv Press d or c to select the check box labeled with the Speed Dial number Press OK 3 Select OK and then press OK 4 Press Stop Exit MFC J1170DW First you must store each fax number in the Address Book Then you can include them as numbers in the Group Eac...

Page 207: ... Delete a Broadcasting Group Add or Delete a Broadcasting Group Member Related Topics Send the Same Fax to More than One Recipient Broadcasting Store Address Book Numbers 201 ...

Page 208: ...b d or c to select or Press OK several times to move the cursor under the incorrect character Then press a b d or c to select and press OK Re enter the correct letter 3 Select OK and then press OK 4 Press Stop Exit MFC J1170DW 1 Press Fax Address Book Edit Change 2 Press a or b to display the Group you want to change and then press it 3 Press Name 4 Enter the new Group name up to 16 characters usi...

Page 209: ... 2 Press a or b to select Delete Press OK 3 Do the following steps a Press a or b to select the Group you want to delete b Press d or c to select the check box labeled with the Group name Press OK 4 Press Stop Exit MFC J1170DW 1 Press Fax Address Book Edit Delete 2 Press a or b to display the Group you want to delete and then press it 3 Press OK 4 Press Related Information Set up Broadcasting Grou...

Page 210: ...er using his Speed Dial number press a or b to select the Speed Dial number and then press d or c to remove the check box Repeat this step until you have added or deleted all the fax numbers you want 4 Press OK 5 Select OK and then press OK 6 Press Stop Exit MFC J1170DW 1 Press Fax Address Book Edit Change 2 Press a or b to display the Group you want to change and then press it 3 Press a or b to d...

Page 211: ...hen press OK 5 Read and review the message on the LCD and then press c 6 Press a or b to select Search and then press OK 7 Enter 02 the two digit Speed Dial number of Brother 2 using the dial pad 8 Press Black Start or Color Start You will dial 555 7000 To temporarily change a number you can substitute part of the number by using the dial pad For example to change the number to 555 7001 you could ...

Page 212: ...001 you could enter the number Brother 1 555 using Address Book press Apply and then press 7001 using the touchscreen If you must wait for another dial tone or signal at any point in the dialing sequence create a pause in the number by pressing Pause Related Information Voice Operations and Fax Numbers Related Topics Store Address Book Numbers 206 ...

Page 213: ...External Devices Telephone Services and External Devices Voice Mail Distinctive Ring Caller ID Voice Over Internet Protocol VoIP Telephone Line Interference External TAD Telephone Answering Device External and Extension Telephones 207 ...

Page 214: ...allows a person with one line to receive fax and voice calls through two different telephone numbers on that one line Brother uses the term Distinctive Ring but telephone companies market the service under a variety of names such as Custom Ringing Personalized Ring Smart Ring Ident A Ring Ident A Call Data Ident A Call Teen Ring and SimpleBiz Fax Alternate Number Ringing This service establishes a...

Page 215: ... separate telephone number for your machine Contact your telephone company for availability and rates What does Brother s Distinctive Ring do The Brother machine has a Distinctive Ring feature that allows you to use your machine to take full advantage of the telephone company s Distinctive Ring service The new telephone number on your line can only receive faxes You must pay for your telephone com...

Page 216: ...he fax must listen to the ring pattern to compare it to the pattern that was registered Other telephones on the same line ring If you program the machine correctly it recognizes the registered ring pattern of the fax number within two ring patterns and then answer with a fax tone When the voice number is called the machine does not answer Related Information Telephone Services and External Devices...

Page 217: ...lowing a Select Distinctive Press OK b Select On Press OK If you have already registered Distinctive Ring and want to change the pattern go to the next step 4 Press a or b to select the following a Select Ring Pattern Press OK b Select the stored ring pattern you want You will hear each pattern as you select it Make sure you select the pattern that the telephone company gave you Press OK 5 Press S...

Page 218: ...on your Distinctive Ring number you can turn off Distinctive Ring The machine will stay in Manual receive mode so you must set the Receive Mode again Related Information Distinctive Ring Related Topics Choose the Correct Receive Mode 212 ...

Page 219: ...nctive Press OK You can see the current setting d Select Distinctive Press OK e Select Off Press OK 3 Press Stop Exit When you turn off Distinctive Ring the machine will stay in Manual mode You must set the Receive Mode again MFC J1170DW 1 Press Settings All Settings Fax Miscellaneous Distinctive Distinctive 2 Press Off 3 Press When you turn off Distinctive Ring the machine will stay in Manual mod...

Page 220: ...nswer a call the Caller ID information disappears from the LCD and is stored in Caller ID memory View the list or select a number and fax to it add it to the Address Book or delete it from the history You can print a list of the Caller ID information received by your machine This feature is not available in some countries This feature may not be available in certain areas of the USA and Canada The...

Page 221: ...ur dialing plan does not follow the standard 1 area code seven digit number dialing system for calling outside your area code you may experience problems returning calls from the Caller ID History and will not be able to return calls to those numbers using Caller ID History MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select ...

Page 222: ...e cord to the jack labeled LINE on your machine Connect the other end of the telephone cord to a modem interface box phone adapter splitter or other such device If you have questions about how to connect your machine to the VoIP system contact your VoIP provider After you have connected your machine to the VoIP system press the Hook button to verify the machine has a dial tone If the machine does ...

Page 223: ...the TAD must be connected to the EXT jack of the machine If you subscribe to your telephone company s Distinctive Ring service You may connect an external TAD to a separate wall jack only if you subscribe to your telephone company s Distinctive Ring service have registered the distinctive ring pattern on your machine and use that number as a fax number The recommended setting is at least four ring...

Page 224: ...EXT and then plug the telephone line cord from your external TAD into the EXT jack Make sure this cord is connected to the TAD at the TAD s telephone line jack and not its handset jack 1 3 Set your external TAD to the minimum number of rings allowed For more information contact your telephone provider The machine s Ring Delay setting does not apply 4 Record the outgoing message on your external TA...

Page 225: ...end beginning your OGM with an initial five second silence because the machine cannot hear fax tones over a loud voice You may try leaving out this pause but if your machine has trouble receiving faxes then you should re record the OGM to include it 2 Limit your speaking to 20 seconds 3 End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the...

Page 226: ...the last line on the system This prevents the machine being activated each time the system receives telephone calls If all incoming calls will be answered by a switchboard operator we recommend setting the Receive Mode to Manual We cannot guarantee that your machine will operate correctly under all circumstances when connected to a PBX Any difficulties with sending or receiving faxes should be rep...

Page 227: ...al Devices External and Extension Telephones External and Extension Telephones Connect an External or Extension Telephone Operation from External and Extension Telephones Use a Non Brother Cordless External Handset Use the Remote Codes 221 ...

Page 228: ...ne You can connect a separate telephone to your machine as shown in the diagram below Connect the telephone line cord to the jack labeled EXT Before you connect an external telephone remove the protective cap 3 from the EXT jack on the machine 3 1 2 1 Extension telephone 2 External telephone 3 Protective Cap Related Information External and Extension Telephones 222 ...

Page 229: ...one connected to the EXT jack of the machine you can make the machine receive the fax by pressing the Start button and selecting the option to receive If the machine answers a voice call and pseudo double rings for you to take over you can take the call at the external telephone by pressing Pickup or by pressing Hook If you answer a call and no one is on the line You should assume that you re rece...

Page 230: ...n Brother cordless telephone is connected to the EXT jack of the machine and you typically carry the cordless handset elsewhere it is easier to answer calls during the Ring Delay If you let the machine answer first you must go to the machine so you can press Pickup or press Hook to transfer the call to the cordless handset Related Information External and Extension Telephones 224 ...

Page 231: ...d then selecting the option to receive Telephone Answer Code If you receive a voice call and the machine is in F T mode it will start to sound the F T ring pseudo double ring after the initial Ring Delay If you pick up the call on an extension telephone you can turn the F T ring off by pressing 51 make sure you press this between the rings If the machine answers a voice call and pseudo double ring...

Page 232: ... Codes again Press OK e Select On Press OK 3 Do one of the following To change the Fax Receive Code press a or b to select Fax Receive Code and then press OK Enter the new code Press OK To change the Telephone Answer Code press a or b to select Tel Answer and then press OK Enter the new code Press OK 4 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Fax Setup Receive Remote Codes 2 Do on...

Page 233: ...Home Fax Fax Reports Fax Reports Set the Transmission Verification Report s Style Set the Fax Journal s Interval Period Print Reports 227 ...

Page 234: ...170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Report Setting Press OK c Select Transmission Press OK d Select the option you want Press OK If you select On Image or Error only Image the image will not appear on the Transmission Verification Report if Real Time Transmission is set to On The image will not appear on the report wh...

Page 235: ... you want an extra report before it is due to print you can print it without erasing the jobs Every 50 Faxes The machine will print the Journal when the machine has stored 50 fax jobs 4 If you selected 6 12 24 hours 2 or 7 days press a or b to select Time and then press OK Enter the time of day using the dial pad Press OK Enter the time in the same time format as your machine s date and time setti...

Page 236: ...lected Every 7 Days press Day Press a or b to display the Every Monday Every Tuesday Every Wednesday Every Thursday Every Friday Every Saturday or Every Sunday option and then press the first day of the seven day countdown 6 Press Related Information Fax Reports Related Topics Set the Machine to Power Off Automatically 230 ...

Page 237: ...Home Fax PC FAX PC FAX PC FAX for Windows PC FAX for Mac 231 ...

Page 238: ...Home Fax PC FAX PC FAX for Windows PC FAX for Windows PC FAX Overview Windows Send a Fax Using PC FAX Windows Receive Faxes on Your Computer Windows 232 ...

Page 239: ...PC FAX Overview Windows PC FAX Overview Windows Reduce paper consumption and save time by using the Brother PC FAX software to send faxes directly from your computer Configure PC FAX Windows Configure your PC Fax Address Book Windows 233 ...

Page 240: ...log box appears 3 Do one of the following Click the User Information tab and then type your user information in the fields Each Microsoft account can have its own customized User Information screen for custom fax headers and cover pages Click the Sending tab and then type the number needed to access an outside line if needed in the Outside line access field Select the Include header check box to i...

Page 241: ... and groups to personalize your Address Book Add a Member to your PC FAX Address Book Windows Create a Group in your PC FAX Address Book Windows Edit Member or Group Information in your PC FAX Address Book Windows Delete a Member or Group in your PC FAX Address Book Windows Export your PC FAX Address Book Windows Import Information to your PC FAX Address Book Windows 235 ...

Page 242: ...a fax using the Brother PC Fax software 1 Launch Brother Utilities and then click the drop down list and select your model name if not already selected 2 Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 3 Click The Address Book Member Setup dialog box appears 4 Type the member s information in the corresponding fields Only the Name field ...

Page 243: ... your model name if not already selected 2 Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 3 Click The Address Book Group Setup dialog box appears 4 Type the name of the new group in the Group Name field 5 In the Available Names field select each name you want to include in the group and then click Add Members added to the group appear i...

Page 244: ...ress Book Windows 1 Launch Brother Utilities and then click the drop down list and select your model name if not already selected 2 Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 3 Select the member or group you want to edit 4 Click Properties 5 Change the member or group information 6 Click OK Related Information Configure your PC Fax ...

Page 245: ...ok Windows 1 Launch Brother Utilities and then click the drop down list and select your model name if not already selected 2 Click PC FAX in the left navigation bar and then click Address Book Send The Address Book dialog box appears 3 Select the member or group you want to delete 4 Click Delete 5 When the confirmation dialog box appears click OK Related Information Configure your PC Fax Address B...

Page 246: ...The Address Book dialog box appears 3 Click File Export 4 Select one of the following Text The Select Items dialog box appears Go to the next step vCard You must select the member you want to export from your address book before selecting this option Browse to the folder where you want to save the vCard type the vCard name in the File name field and then click Save 5 In the Available Items field s...

Page 247: ...Related Information Configure your PC Fax Address Book Windows 241 ...

Page 248: ...ess Book Send The Address Book dialog box appears 3 Click File Import 4 Select one of the following Text The Select Items dialog box appears Go to step 5 vCard Go to step 8 5 In the Available Items field select the data you want to import and then click Add You must select and add fields from the Available Items list in the same order they are listed in the import text file 6 If you are importing ...

Page 249: ... numbers on the dial pad to type the number and then click Add Send Address If you select the Dial Restriction check box a confirmation dialog box will appear for you to re type the fax number using the keyboard This feature helps to prevent transmissions to the wrong destination Click the Address Book button and then select a member or group from the Address Book If you make a mistake click All C...

Page 250: ...eceive Faxes on Your Computer Windows Receive Faxes on Your Computer Windows Use the Brother PC FAX software to receive faxes on your computer screen them and print only those faxes you want Receive Faxes Using PC FAX Receive Windows 244 ...

Page 251: ... you turn off your computer your machine will continue to receive and store faxes in your machine s memory The machine s LCD will display the number of stored faxes received When you start this application the software will transfer all received faxes to your computer at once You can enable the Backup Print option if you want the machine to print a copy of the fax before the fax is sent to your co...

Page 252: ...automatically and can transfer any faxes upon computer startup 1 Launch Brother Utilities and then click the drop down list and select your model name if not already selected 2 Click PC FAX in the left navigation bar and then click Receive 3 Confirm the message and click Yes The PC FAX Receive window appears The PC FAX Receive icon also appears in your computer task tray Related Information Receiv...

Page 253: ...s as needed Preferences Configure to start PC FAX Receive automatically when you start Windows Save Configure the path to save PC FAX files and select the received document format Upload to Configure the path to the server and select the option to upload automatically or manually available only for Administrators Device Select the machine where you want to receive PC FAX files Lock available only ...

Page 254: ...Receive icon in your computer task tray The PC FAX Receive window appears 2 Click Settings 3 Click Device Add 4 Select the appropriate connection method Select your machine from the automatic search results below A list of connected machines appears Select the machine you want Click OK Specify your machine by IP address Type the machine s IP address in the IP Address field and then click OK 5 To c...

Page 255: ...nread messages Receiving messages Messages received Unread messages 1 Double click the PC FAX Receive icon in your computer task tray The PC FAX Receive window appears 2 Click any faxes in the list to view them 3 When finished close the window Even after closing the window PC FAX Receive is active and the PC FAX Receive icon will remain in your computer task tray To close PC FAX Receive click the ...

Page 256: ...Related Information Receive Faxes Using PC FAX Receive Windows 250 ...

Page 257: ...Home Fax PC FAX PC FAX for Mac PC FAX for Mac Send a Fax Using AirPrint macOS 251 ...

Page 258: ...Home Network Network Supported Basic Network Features Configure Network Settings Wireless Network Settings Network Features Brother Management Tools 252 ...

Page 259: ...tor Yes No No Driver Deployment Wizard Yes Yes No 1 The default password to manage this machine s settings is located on the back of the machine and marked Pwd We recommend immediately changing the default password to protect your machine from unauthorized access When connecting your machine to an outside network such as the Internet make sure your network environment is protected by a separate fi...

Page 260: ...Home Network Configure Network Settings Configure Network Settings Configure Network Settings Using the Control Panel Change Machine Settings Using Web Based Management 254 ...

Page 261: ...hine s network settings MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to display Network and then press OK 3 Press a or b to display the network option and then press OK Repeat this step until you access the menu you want to configure and then follow the LCD instructions MFC J1170DW 1 Press Settings Network 2 Press a or b to display the network option ...

Page 262: ...Home Network Wireless Network Settings Wireless Network Settings Use the Wireless Network Use Wi Fi Direct Enable Disable Wireless LAN Print the WLAN Report 256 ...

Page 263: ...k Using the Setup Wizard from Your Mobile Device Configure Your Machine for a Wireless Network Using the Machine s Control Panel Setup Wizard Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network When the SSID i...

Page 264: ...orted models only or USB for the fastest throughput speed Although your machine can be used in both a wired and wireless network supported models only only one connection method can be used at a time However a wireless network connection and Wi Fi Direct connection or a wired network connection supported models only and Wi Fi Direct connection can be used at the same time If there is a signal in t...

Page 265: ...indows Download the installer from your model s Downloads page at support brother com Mac a Download the installer from your model s Downloads page at support brother com b Start the installer and then double click the Start Here Mac icon 2 Follow the on screen instructions 3 Select Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen instructions You have completed the wir...

Page 266: ...our Mobile Device 1 Do one of the following Android devices Download and install Brother Mobile Connect from Google Play All iOS or iPadOS supported devices including iPhone iPad and iPod touch Download and install Brother Mobile Connect from the App Store 2 Start Brother Mobile Connect and then follow the on screen instructions to connect your mobile device to your Brother machine Related Informa...

Page 267: ...rk Name and Network Key ready We cannot assist you in locating this information If you do not know this information SSID and Network Key you cannot continue the wireless setup How can I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please c...

Page 268: ...n locating this information If you do not know this information SSID and Network Key you cannot continue the wireless setup How can I find this information Check the documentation provided with your wireless access point router The initial SSID could be the manufacturer s name or the model name If you do not know the security information please consult the router manufacturer your system administr...

Page 269: ... completed the wireless network setup To install the drivers and software necessary to use your machine go to your model s Downloads page at support brother com Related Information Use the Wireless Network 263 ...

Page 270: ...our machine Your machine automatically tries to connect to your wireless network When your wireless device connects successfully the machine displays Connected You have completed the wireless network setup To install the drivers and software necessary to use your machine go to your model s Downloads page at support brother com MFC J1170DW 1 Press Settings Network WLAN Wi Fi WPS Push Button 2 When ...

Page 271: ...de see the instructions provided with your wireless access point router Type A Connection when the wireless LAN access point router 1 doubles as the Registrar 1 Type B Connection when another device 2 such as a computer is used as the Registrar 2 1 MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Network Press OK b Select ...

Page 272: ...er com 8 Select your machine and click Next 9 Type the PIN displayed on the machine s LCD and then click Next 10 Windows 7 Select your network and then click Next 11 Click Close MFC J1170DW 1 Press Settings Network WLAN Wi Fi WPS PIN Code 2 When Enable WLAN appears press Yes The wireless setup wizard starts To cancel press No 3 The LCD displays an eight digit PIN and the machine starts searching f...

Page 273: ...s a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the driver and software necessary to use your machine go to your model s Downloads page at support brother com 7 Select your machine and click Next 8 Type the PIN displayed on the machine s LCD and then click Next 9 Windows 7 Select your network and then click Next 1...

Page 274: ...WPA2 PSK AES 12345678 If your router uses WEP encryption enter the key used as the first WEP key Your Brother machine supports the use of the first WEP key only 2 Press 3 Press a or b to select the Find Wi Fi Network option and then press OK 4 When Enable WLAN appears press c The wireless setup wizard starts To cancel press d 5 The machine will search for your network and display a list of availab...

Page 275: ...inue with the configuration 1 Check and write down the current wireless network settings Network Name SSID Authentication Method Encryption Mode Network Key Password Open System NONE WEP Shared Key WEP WPA WPA2 PSK AES TKIP For example Network Name SSID HELLO Authentication Method Encryption Mode Network Key Password WPA2 PSK AES 12345678 If your router uses WEP encryption enter the key used as th...

Page 276: ...r text see Related Information Your Brother machine supports the use of the first WEP key only 9 The machine attempts to connect to the wireless device you have selected If your wireless device is connected successfully the LCD displays Connected You have completed the wireless network setup To install the drivers and software necessary to use your machine go to your model s Downloads page at supp...

Page 277: ...information before you continue with the configuration 1 Check and record the current wireless network settings Network Name SSID Authentication Method Encryption Mode User ID Password EAP FAST NONE AES TKIP EAP FAST MS CHAPv2 AES TKIP EAP FAST GTC AES TKIP PEAP MS CHAPv2 AES TKIP PEAP GTC AES TKIP EAP TTLS CHAP AES TKIP EAP TTLS MS CHAP AES TKIP EAP TTLS MS CHAPv2 AES TKIP EAP TTLS PAP AES TKIP E...

Page 278: ...ctions differ Select the encryption type TKIP AES or AES and then press OK Select the verification method No Verification CA or CA Server ID and then press OK If you selected the CA Server ID option enter the server ID user ID and password if required and then press OK for each option For other selections enter the user ID and Password and then press OK for each option If you have not imported a C...

Page 279: ...art configuration Contact your network administrator about the client certificate If you have installed more than one certificate we recommend writing down the certificate name you want to use If you verify your machine using the common name of the server certificate we recommend writing down the common name before you start configuration Contact your network administrator about the common name of...

Page 280: ...rted a CA certificate into your machine the machine displays No Verification If you selected the EAP TLS option select the encryption type TKIP AES or AES The machine will display a list of available Client Certificates and then select the certificate Select the verification method No Verification CA or CA Server ID If you selected the CA Server ID option enter the server ID and user ID and then p...

Page 281: ...Settings Use Wi Fi Direct Use Wi Fi Direct Wi Fi Direct Overview Configure Your Wi Fi Direct Network Using the Push Button Method Configure a Wi Fi Direct Network Manually If You Are Having Difficulty with Your Machine s Network 275 ...

Page 282: ...ing a wireless router access point 1 2 1 Mobile device 2 Your Brother machine You can use Wi Fi Direct with either the wired or wireless network connection at the same time The Wi Fi Direct supported device can become a Group Owner When configuring the Wi Fi Direct network the Group Owner serves as an access point Related Information Use Wi Fi Direct Related Topics Configure Your Wi Fi Direct Netw...

Page 283: ...ine If your Brother machine displays a list of mobile devices with Wi Fi Direct enabled select your mobile device and press OK To search for available devices again select Rescan 5 When your wireless device connects successfully the machine displays Connected MFC J1170DW When the machine receives the Wi Fi Direct request from your mobile device the message Wi Fi Direct connection request received ...

Page 284: ...Related Topics Wi Fi Direct Overview Configure a Wi Fi Direct Network Manually 278 ...

Page 285: ...and Password Network Key Go to your mobile device s wireless network settings screen and enter the SSID and password 4 When your wireless device connects successfully the machine displays Connected MFC J1170DW 1 Press Settings Network Wi Fi Direct Manual 2 The machine will display the SSID Network Name and Password Network Key Go to your mobile device s wireless network settings screen select the ...

Page 286: ...our selections a Select Network Press OK b Select WLAN Wi Fi Press OK c Select WLAN Enable Press OK d Do one of the following To enable Wi Fi select On Press OK To disable Wi Fi select Off Press OK MFC J1170DW 1 Press Settings Network Network I F 2 Do one of the following To enable Wi Fi select WLAN Wi Fi To disable Wi Fi select Wired LAN 3 Press Related Information Wireless Network Settings 280 ...

Page 287: ...he WLAN Report does not print check your machine for errors If there are no visible errors wait for one minute and then try to print the report again MFC J1170DW 1 Press Settings All Settings Print Reports WLAN Report Yes The machine will print the WLAN Report If the WLAN Report does not print check your machine for errors If there are no visible errors wait for one minute and then try to print th...

Page 288: ...information Restart your wireless router access point If you cannot find the Network Name SSID and security information see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 03 The wireless enterprise network and security settings you entered may be incorrect Check the following points and ...

Page 289: ... access point and the machine If your wireless router access point s Stealth Mode is on you may need to disable it to connect to the wireless network If you cannot find the Network Name SSID and security information see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 07 The machine cannot...

Page 290: ...ty settings If the WLAN access point router is set to not broadcast the SSID the SSID will not automatically be detected You will have to manually enter the SSID name The Network key may also be described as the Password Security Key or Encryption Key If you do not know the SSID and wireless security settings of your WLAN access point router or how to change the configuration see the documentation...

Page 291: ...Home Network Network Features Network Features Print the Network Configuration Report Reset the Network Settings to Factory Default 285 ...

Page 292: ...IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Print Reports Press OK b Select Network Config Press OK 3 Press c The machine prints the curren...

Page 293: ...settings You can also reset the print server to its factory settings using Web Based Management MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Network Press OK b Select Network Reset Press OK 3 Press c for two seconds to confirm The machine restarts MFC J1170DW 1 Press Settings All Settings Network Network Reset 2 The re...

Page 294: ... Tools Brother Management Tools Use one of Brother s management tools to configure your Brother machine s network settings Go to your model s Downloads page at support brother com to download the tools Related Information Network 288 ...

Page 295: ...curity Before Using Network Security Features Configure Certificates for Device Security Use SSL TLS Use IEEE 802 1x Authentication for a Wired or a Wireless Network Lock the Machine Settings from the Control Panel 289 ...

Page 296: ...ecurity and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorized access to the machine We recommend disabling the FTP and TFTP protocols Accessing the machine using these protocols is not secure Related Information Security 290 ...

Page 297: ...ecurely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Step by Step Guide for Creating and Installing a Certificate Create a Self signed Certificate Create CSR and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Manage Multiple Certificates 291 ...

Page 298: ...ues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an external trusted CA When using a Certificate Signi...

Page 299: ...e from a Certificate Authority CA Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the certificate issued by the CA on your Brother machine using Web Based Management 3 Install the certifi...

Page 300: ...e back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create Self Signed Certificate 6 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when acce...

Page 301: ... certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Install a Certificate on...

Page 302: ...etwork Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create CSR 6 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Enter an identifier s...

Page 303: ...mmend using the Web Server for the certificate template to securely create the Client Certificate If you are creating a Client Certificate for an IEEE 802 1x environment with EAP TLS authentication we recommend using User for the certificate template Related Information Create CSR and Install a Certificate from a Certificate Authority CA Related Topics Access Web Based Management 297 ...

Page 304: ...u can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is locate...

Page 305: ...Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 299 ...

Page 306: ...the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu ...

Page 307: ...can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Export shown ...

Page 308: ...elf signed Certificate or Certificate Issued by a CA 3 CA Certificate 2 We recommend storing fewer certificates than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired certificate This ensures that you avoid configuration failure When you use HTTPS IPPS or IEEE 802 1x you must sele...

Page 309: ...Home Security Use SSL TLS Use SSL TLS Introduction to SSL TLS Manage Your Network Machine Securely Using SSL TLS Print Documents Securely Using SSL TLS 303 ...

Page 310: ...ocal or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS can be configured on both wired and wireless networks and will work with other forms of security such as WPA keys and firewalls Related Information Use SSL TLS Brief History of SSL TLS Benefits of Using SSL TLS 304 ...

Page 311: ...e little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records etc SSL TLS uses extremely high ...

Page 312: ...o the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confusing page of code and not the actual wage sl...

Page 313: ...Manage Your Network Machine Securely Using SSL TLS Configure a Certificate for SSL TLS and Available Protocols Access Web Based Management Using SSL TLS Install the Self signed Certificate for Windows users with Administrator Rights Configure Certificates for Device Security 307 ...

Page 314: ...aredPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Netwo...

Page 315: ... HTTPS protocol settings using the Web Based Management screen 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machin...

Page 316: ...then right click the Internet Explorer icon that appears on the taskbar Windows 7 and Windows Server 2008 Click Start All Programs 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Type https machine s IP address in your browser s address bar to access your machine where machine s IP addr...

Page 317: ...12 Click Finish 13 Click Yes if the fingerprint thumbprint is correct 14 Click OK Related Information Manage Your Network Machine Securely Using SSL TLS 311 ...

Page 318: ...SL TLS Print Documents Securely Using SSL TLS Print Documents Securely Using SSL TLS Print Documents Using SSL TLS Configure Certificates for Device Security Configure a Certificate for SSL TLS and Available Protocols 312 ...

Page 319: ... field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol Start from if the navigation menu is not shown on the left side of the screen 5 Make sure the IPP check box is selected If the IPP check box is not selected select the IPP check box and then click...

Page 320: ...ireless Network Use IEEE 802 1x Authentication for a Wired or a Wireless Network What Is IEEE 802 1x Authentication Configure IEEE 802 1x Authentication for a Wired or a Wireless Network Using Web Based Management Web Browser IEEE 802 1x Authentication Methods 314 ...

Page 321: ...nd wireless networks that limits access from unauthorized network devices Your Brother machine supplicant sends an authentication request to a RADIUS server Authentication server through your access point or HUB After your request has been verified by the RADIUS server your machine can access the network Related Information Use IEEE 802 1x Authentication for a Wired or a Wireless Network 315 ...

Page 322: ...802 1x authentication using Wireless setup wizard from the control panel Wireless network 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 If you are using a Domain Name System or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address...

Page 323: ...e CA Cert ServerID The verification method to check the common name 1 value of the server certificate in addition to the CA reliability of the server certificate 7 When finished with configuration click Submit For wired networks After configuring connect your machine to the IEEE 802 1x supported network After a few minutes print the Network Configuration Report to check the Wired IEEE 802 1x statu...

Page 324: ...reates an encrypted Secure Sockets Layer SSL Transport Layer Security TLS tunnel between a client and an authentication server for sending a user ID and password PEAP provides mutual authentication between the server and the client The Brother machine supports the following inner authentications PEAP MS CHAPv2 PEAP GTC EAP TTLS Extensible Authentication Protocol Tunneled Transport Layer Security E...

Page 325: ...om the Control Panel Before turning on the machine s Access Lock make a careful note of your password If you forget the password you must reset all passwords stored in the machine by contacting your administrator or Brother Customer Service About Using Memory Security About Using TX Lock 319 ...

Page 326: ...ilable Receiving faxes into memory limited by memory capacity Fax Forwarding if Fax Forwarding was already On Remote Retrieval if Fax Storage was already On and your Remote Access Code was already set While Memory Security is On the following operations are NOT available Operation from the control panel Printing received faxes PC printing PC scanning PC Fax Receive Printing with NFC Scanning with ...

Page 327: ...d Related Models MFC J1170DW Make a careful note of your password 1 Press Settings All Settings Fax Miscellaneous Memory Security 2 Enter a four digit number for the password using the touchscreen Press OK 3 When the touchscreen displays Verify re enter the password using the touchscreen Press OK 4 Press Related Information About Using Memory Security 321 ...

Page 328: ...Settings All Settings Fax Miscellaneous Memory Security Set Password 2 Enter the registered four digit number for the current password using the touchscreen Press OK 3 Enter a four digit number for a new password using the touchscreen Press OK 4 When the touchscreen displays Verify re enter the new password using the touchscreen Press OK 5 Press Related Information About Using Memory Security 322 ...

Page 329: ...registered four digit password using the keyboard on the touchscreen Press OK The machine goes offline and the touchscreen displays Memory Security Turning off Memory Security a Press Unlock b Enter the current four digit password and then press OK If you enter the wrong password the touchscreen displays Wrong Password and stays offline The machine will stay in Secure Mode until the correct passwo...

Page 330: ... available Receiving faxes PC Fax Receive If PC Fax Receive was already On While the TX Lock feature is turned on your machine will receive faxes and store them in its memory Then when TX Lock is turned off the faxes will be sent to your chosen PC While TX Lock is On the following operations are NOT available Operation from the control panel PC printing PC scanning Related Information Lock the Mac...

Page 331: ...sword Related Models MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Miscellaneous Press OK c Select TX Lock Press OK 3 Enter a four digit number for the password Press OK 4 Re enter the password Press OK 5 Press Stop Exit Related Information About Using TX Lock 325 ...

Page 332: ...ress Settings 2 Press a or b to select the following a Select Fax Press OK b Select Miscellaneous Press OK c Select TX Lock Press OK d Select Set Password Press OK 3 Enter the four digit number of the current password Press OK 4 Enter a four digit number for the new password Press OK 5 Re enter the new password Press OK 6 Press Stop Exit Related Information About Using TX Lock 326 ...

Page 333: ...s OK c Select TX Lock Press OK d Select Set TX Lock Press OK 3 Enter the registered four digit password Press OK The machine goes offline and the LCD displays TX Lock Mode Turning off TX Lock a Press Settings b Enter the current four digit password and then press OK If you enter the wrong password the LCD displays Wrong Password and stays offline The machine will stay in TX Lock Mode until the cor...

Page 334: ...Home Mobile Web Connect Mobile Web Connect Brother Web Connect AirPrint Mopria Print Service Brother Mobile Connect Print with Near Field Communication NFC 328 ...

Page 335: ...Web Connect Brother Web Connect Overview Online Services Used with Brother Web Connect Set Up Brother Web Connect Scan and Upload Documents Using Brother Web Connect Download and Print Documents Using Brother Web Connect FaxForward to Cloud or E mail 329 ...

Page 336: ...achine must be connected to a network that has access to the Internet through either a wired or wireless connection For network setups that use a proxy server the machine must also be configured to use a proxy server If you are unsure of your network configuration check with your network administrator A proxy server is a computer that serves as an intermediary between computers without a direct In...

Page 337: ...C J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to select the following a Select Network Press OK b Select Web Connect Settings Press OK c Select Proxy Settings Press OK d Select Proxy Connection Press OK e Select On Press OK f Select the option that you want to set Press OK g Enter the proxy server information Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Network Web ...

Page 338: ...ys enabled in whichever browser you use 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go t...

Page 339: ...w evernote com Dropbox An online file storage sharing and synchronization service URL www dropbox com OneDrive An online file storage sharing and management service URL https onedrive live com Box An online document editing and sharing service URL www box com OneNote An online document editing and sharing service URL www onenote com Brother Creative Center A website that offers various templates s...

Page 340: ...FF JPEG PDF DOCX XLSX PPTX TIFF FaxForward to the online services MFC J1170DW JPEG PDF TIFF JPEG PDF TIFF Not all services are available in all countries For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be downloaded Related Information Brother Web Connect 334 ...

Page 341: ...r Web Connect Brother Web Connect Setup Overview Create an Account for Each Online Service Before Using Brother Web Connect Apply for Brother Web Connect Access Register an Account on Your Brother Machine for Brother Web Connect Set Up Brother Web Connect for Brother CreativeCenter 335 ...

Page 342: ...n additional account 3 2 1 1 User registration 2 Web Service 3 Obtain account Step 2 Apply for Brother Web Connect access Start Brother Web Connect access using a computer and obtain a temporary ID 3 2 1 1 Enter account information 2 Brother Web Connect application page 3 Obtain temporary ID Step 3 Register your account information on your machine so you can access the service you want to use Ente...

Page 343: ...Related Information Set Up Brother Web Connect 337 ...

Page 344: ...not already have an account use a computer to access the service s website and create an account After creating an account log on and use the account once with a computer before using the Brother Web Connect feature Otherwise you may not be able to access the service using Brother Web Connect If you already have an account there is no need to create an additional account After you finish creating ...

Page 345: ...ar and then click Brother Web Connect You can also access the website directly Type bwc brother com into your web browser s address bar Mac Type bwc brother com into your web browser s address bar The Brother Web Connect page launches 2 Select the service you want to use 3 Follow the on screen instructions and apply for access When finished your temporary ID will appear 4 Make a note of your tempo...

Page 346: ...egister Press OK b Select Register Delete Press OK c Select Register Account Press OK 3 The machine will prompt you to enter the temporary ID you received when you applied for Brother Web Connect access Press c 4 Enter the temporary ID using the dial pad Press OK An error message will appear on the LCD if the information you entered does not match the temporary ID you received when you applied for...

Page 347: ...D if the information you entered does not match the temporary ID you received when you applied for access or if the temporary ID has expired Either enter the temporary ID correctly or apply for access again and receive a new temporary ID 7 The machine will prompt you to enter the account name that you want to be displayed on the LCD Press OK 8 Enter the name using the LCD and then press OK 9 Do on...

Page 348: ...reativeCenter Related Models MFC J1170DW Brother Web Connect is set up to work with Brother CreativeCenter automatically No configuration is needed to create the calendars business cards posters and greeting cards available at https www creativecenter brother Brother CreativeCenter is not available in all countries Related Information Set Up Brother Web Connect 342 ...

Page 349: ...ncements about Brother Web Connect s features will appear on the LCD Read the information and then press c 3 Press a or b to select the following a Select the service that hosts the account to which you want to upload Press OK b Select your account name Press OK 4 If the PIN entry screen appears enter the four digit PIN and then press OK 5 Follow the on screen instructions to complete this operati...

Page 350: ...7 Follow the on screen instructions to complete this operation Related Information Brother Web Connect 344 ...

Page 351: ...s for sharing can also be downloaded to your machine and printed as long as you have viewing privileges for those documents To download other users documents you must have access privileges to view the corresponding albums or documents For Hong Kong Taiwan and Korea Brother Web Connect supports only file names written in English Files named in the local language will not be downloaded Related Info...

Page 352: ...the actual term may differ depending on the service you use When using Evernote you must select the notebook and then select the note Some services do not require documents to be saved in albums For documents not saved in albums select See Unsorted Files to select documents 6 Press a or b to select the file name you want to print and then press OK Select additional documents to print you can selec...

Page 353: ... not saved in albums select See Unsorted Files to select documents 6 Press the file name you want to print Confirm the document on the LCD and press OK Select additional documents to print you can select up to 10 documents 7 When finished press OK 8 Follow the on screen instructions to complete this operation Related Information Download and Print Documents Using Brother Web Connect Related Topics...

Page 354: ...ear on the LCD Read the information and then press OK 2 Press a or b to display Print CreativeCenter Templates Press Print CreativeCenter Templates 3 Press a or b to display the desired category and then press it 4 Select the desired file Enter the number of copies you want to print and then press OK Repeat this step until you have selected all the files that you want to print 5 When finished pres...

Page 355: ... Cloud feature to automatically forward incoming faxes to your accounts with the available online services 1 1 Web Service Use the FaxForward to E mail feature to automatically forward incoming faxes to an inbox as email attachments Related Information Brother Web Connect Turn On FaxForward to Cloud or E mail Turn Off FaxForward to Cloud or E mail 349 ...

Page 356: ...machine s LCD read it and then press OK Occasionally updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press OK 2 Press a or b to display FaxForward to Cloud E mail Press FaxForward to Cloud E mail If information regarding FaxForward to Cloud E mail appears read it and then press OK 3 Press On 4 Press Forward to Cloud or Forward to E...

Page 357: ... s memory you cannot turn off FaxForward 1 Press d or c to display Apps Press Apps If information regarding the Internet connection appears on the machine s LCD read it and then press OK Occasionally updates or announcements about Brother Web Connect s features will appear on the LCD Read the information and then press OK 2 Press a or b to display FaxForward to Cloud E mail Press FaxForward to Clo...

Page 358: ...Home Mobile Web Connect AirPrint AirPrint AirPrint Overview Before Using AirPrint macOS Print Using AirPrint Scan Using AirPrint macOS Send a Fax Using AirPrint macOS 352 ...

Page 359: ...t the need to install a driver AirPrint also lets you send faxes directly from your Mac computer without printing them and lets you scan documents to your Mac computer For more information visit Apple s website Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet ...

Page 360: ... your machine to the printer list on your Mac computer 1 Select System Preferences from the Apple menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left The Add screen appears 4 Select your machine and then select AirPrint from the Use pop up menu 5 Click Add Related Information AirPrint 354 ...

Page 361: ...Home Mobile Web Connect AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod touch Print Using AirPrint macOS 355 ...

Page 362: ...y and change the paper tray settings on your machine if necessary 3 Use Safari to open the page that you want to print 4 Tap or 5 Tap Print 6 Make sure your machine is selected 7 If a different machine or no printer is selected tap Printer A list of available machines appears 8 Tap your machine s name in the list 9 Select the options you want such as the number of pages to print and 2 sided printi...

Page 363: ...in the paper tray and change the paper settings for the paper tray on your machine 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your machine 5 Select the desired options such as the number of pag...

Page 364: ...The Scanner screen appears 6 If you place the document in the ADF select Use Document Feeder check box and then select the size of your document from the scan size setting pop up menu 7 Select the destination folder or destination application from the destination setting pop up menu 8 Click Show Details to change the scanning settings if needed You can crop the image manually by dragging the mouse...

Page 365: ...rts only black and white fax documents 1 Make sure your machine is turned on 2 On your Mac computer open the file that you want to send as a fax 3 Click the File menu and then select Print 4 Click the Printer pop up menu and then select Brother XXX XXXX Fax where XXX XXXX is the name of your model 5 Type the fax recipient information 6 Click Fax Related Information AirPrint Related Topics Before U...

Page 366: ...nce With this service you can connect to the same network as your machine and print without additional setup 1 3 2 1 Android Mobile Device 2 Wi Fi Connection 3 Your Machine You must download the Mopria Print Service from the Google Play and install it on your Android device Before using this service you must turn it on Related Information Mobile Web Connect 360 ...

Page 367: ...er machine s features directly from your Android device Download and install Brother Mobile Connect from Google Play For all iOS or iPadOS supported devices including iPhone iPad and iPod touch Brother Mobile Connect allows you to use your Brother machine s features directly from your iOS or iPadOS device Download and install Brother Mobile Connect from the App Store Related Information Mobile Web...

Page 368: ...reless connections between two devices that are close to each other If your Android device is NFC enabled you can print data photos PDF files and text files from the device by touching it to the NFC symbol on the machine s control panel You must download and install Brother Mobile Connect to your Android device to use this feature Related Information Mobile Web Connect Related Topics Control Panel...

Page 369: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview for Windows and Mac 363 ...

Page 370: ...o to your model s Downloads page at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store If prompted install the driver and software necessary to use your machine Download the installer from your model s Downloads page at support brother com Related Information Brother iPrint Scan for Windows and Mac Related Topics Print Using B...

Page 371: ... Scanner Cover and the Jam Clear Cover are fully closed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link indicator is blinking The machine s LCD is displaying mess...

Page 372: ... absorber box absorbs the small amount of ink emitted during print head cleaning B W Print Only One or more of the color ink cartridges have reached the end of their lives You can use the machine in black and white mode for approximately four weeks depending on the number of pages you print While this message appears on the LCD each operation works in the following way Printing If the media type i...

Page 373: ...ridge The wrong Brother model ink cartridge was installed Check the model numbers of the ink cartridges and install the correct ink cartridges Cannot Detect Ink If you are not using Genuine Brother ink the machine may not detect the ink volume Use a new Genuine Brother Ink Cartridge If the error is not cleared call Brother Customer Service Cannot Scan XX The machine has a mechanical problem Discon...

Page 374: ...t the document in the ADF correctly See Related Information Load Documents in the Automatic Document Feeder ADF See Related Information Document Jams DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode Set Distinctive Ring to Off See Related Information Turn off Distinctive Ring High Temperature The room temperature is too high Afte...

Page 375: ...peat Jam The paper is jammed in the machine Gently remove the jammed paper See Related Information Paper is Jammed Inside and in the Front of the Machine Jam Inside Front Make sure the paper guides are set to the correct paper size DO NOT extend the paper tray when you load A5 or smaller size paper Jam Rear The paper is jammed in the machine Gently remove the jammed paper See Related Information P...

Page 376: ... rollers Clean the paper pick up rollers See Related Information Clean the Paper Pick up Rollers No Paper Fed Again Paper dust has accumulated on the surface of the paper pick up rollers Clean the paper pick up rollers See Related Information Clean the Paper Pick up Rollers No Response Busy The number you dialed does not answer or is busy Verify the number and try again Not Registered You tried to...

Page 377: ...try to configure the Wi Fi Direct settings again You can confirm the connection status by printing the Network Configuration Report See Related Information Print the Network Configuration Report Tray not detected The paper tray is not completely inserted Slowly push the paper tray completely into the machine Paper or a foreign object has prevented the paper tray from being inserted correctly Pull ...

Page 378: ... Journal Report Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it Take out the new ink cartridge and reinstall it slowly and firmly until it locks into place See Related Information Replace the Ink Cartridges An ink cartridge is not installed correctly If you are not using Genuine Brother ink the machine may not detect the ink cartridge Use a new Genuine...

Page 379: ... the job and clear it from the memory Try to print again Disconnected The other person or other person s fax machine stopped the call Try to send or receive again If calls are stopped repeatedly and you are using a VoIP Voice over IP system try changing the Compatibility to Basic for VoIP See Related Information Telephone Line Interference VoIP Document Jam too Long The document was not inserted o...

Page 380: ...ty The ink absorber box must be replaced Call Brother Customer Service or a Brother Authorized Service Center to have your machine serviced Ink Low The ink level is low If the sending machine has the ability to convert it the color fax will be printed at your machine as a black white fax Prepare a new ink cartridge You can continue printing until the touchscreen displays Replace Ink See Related In...

Page 381: ...assword If your mobile device has a configuration page for how to obtain an IP address make sure the IP address of your mobile device has been configured via DHCP No Ink Cartridge An ink cartridge is not installed correctly Remove the ink cartridge and re install it slowly and firmly until it locks into place See Related Information Replace the Ink Cartridges No Paper Fed The machine is out of pap...

Page 382: ...ion Load Paper 3 After you have checked the paper size and the paper orientation follow the LCD instructions If you are printing from your computer make sure the paper size you selected in the printer driver or in the application you use to print matches the size of paper in the tray See Related Information Print Settings Windows Paper Tray not detected The paper tray is not completely inserted Sl...

Page 383: ... lower part of the touchscreen and its frame Insert a piece of stiff paper between the lower part of the touchscreen and its frame and slide it back and forth to push out the debris Tray Settings This message is displayed when the setting to confirm the paper type and size is enabled To not display this confirmation message change the setting to Off See Related Information Change the Check Paper S...

Page 384: ...rint Settings Windows Paper is Jammed Inside and in the Front of the Machine Jam Inside Front Paper is Jammed in the Front of the Machine Jam Front Paper is Jammed in the Back of the Machine Jam Rear Paper Handling and Printing Problems 378 ...

Page 385: ...Related Information Transfer Faxes to Your Computer You can also transfer the Fax Journal report to see if there are any faxes you must transfer See Related Information Transfer the Fax Journal Report to Another Fax Machine Related Information Error and Maintenance Messages Transfer Faxes to Another Fax Machine Transfer Faxes to Your Computer Transfer the Fax Journal Report to Another Fax Machine ...

Page 386: ...s OK c Select Fax Transfer Press OK 4 Do one of the following If the LCD displays No Data there are no faxes left in the machine s memory Press c and then press Stop Exit Enter the fax number where faxes will be forwarded 5 Press Black Start MFC J1170DW 1 Press to clear the error temporarily 2 Press Settings All Settings Service Data Transfer Fax Transfer 3 Do one of the following If the touchscre...

Page 387: ...when you set up PC Fax Receive an LCD message prompts you to transfer the faxes to your computer Press c to transfer all faxes in the memory to your computer MFC J1170DW 1 Press to clear the error temporarily 2 Make sure you have installed the Brother software and drivers on your computer and then turn on PC FAX Receive on the computer 3 Launch Brother Utilities and then click the drop down list a...

Page 388: ...r the error temporarily 2 Press Settings 3 Press a or b to make your selections a Select Service Press OK b Select Data Transfer Press OK c Select Report Transfer Press OK 4 Enter the fax number where Fax Journal report will be forwarded 5 Press Black Start MFC J1170DW 1 Press to clear the error temporarily 2 Press Settings All Settings Service Data Transfer Report Transfer 3 Enter the fax number ...

Page 389: ... the Web or Apps option was pressed soon after the machine was turned on the network connection may not have been established yet Wait and try again MFC J1010DW MFC J1012DW Connection Error 03 MFC J1170DW Connection Error 03 Network or server settings are incorrect There is a problem with the network or server MFC J1010DW MFC J1012DW Confirm that network settings are correct or wait and try again ...

Page 390: ...ccess the service has expired or is invalid Apply for Brother Web Connect access again to receive a new temporary ID and then use the new ID to register the account to the machine Server Error 03 The file you are trying to upload may have one of the following problems The file exceeds the service s limit on number of pixels file size etc The file type is not supported The file is corrupted The fil...

Page 391: ...me Troubleshooting Document Jams Document Jams Document is Jammed in the Top of the ADF Unit Document is Jammed inside the ADF Unit Remove Paper Scraps Jammed in the ADF Error and Maintenance Messages 385 ...

Page 392: ...e ADF Unit 1 Remove any paper from the ADF that is not jammed 2 Open the ADF cover 3 Remove the jammed document by pulling it upward 4 Close the ADF cover 5 Press Stop Exit or IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Related Information Document Jams 386 ...

Page 393: ...de the ADF Unit Document is Jammed inside the ADF Unit 1 Remove any paper from the ADF that is not jammed 2 Lift the document cover 3 Pull the jammed document out to the left 4 Close the document cover 5 Press Stop Exit or Related Information Document Jams 387 ...

Page 394: ... in the ADF Remove Paper Scraps Jammed in the ADF 1 Lift the document cover 2 Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through 3 Close the document cover 4 Press Stop Exit or Related Information Document Jams 388 ...

Page 395: ... and remove the jammed paper Paper is Jammed Inside and in the Front of the Machine Jam Inside Front Paper is Jammed in the Front of the Machine Jam Front Paper is Jammed in the Back of the Machine Jam Rear Error and Maintenance Messages Paper Handling and Printing Problems 389 ...

Page 396: ...DW MFC J1012DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jammed paper 4 Slowly pull the jammed pap...

Page 397: ...e damage to the machine 1 If the print head is in the right corner as shown in the illustration 2 you cannot move it Follow these steps a Close the scanner cover and then reconnect the power cord b Open the scanner cover again and then press and hold Stop Exit or until the print head moves to the center c Unplug the machine from the power source and gently remove the jammed paper 2 3 391 ...

Page 398: ...illustration 3 to move the print head If ink gets on your skin or clothing immediately wash it off with soap or detergent If your LCD error message was Repeat Jam Inside Front or Repeat Jam move the print head if needed to remove any paper remaining in this area Make sure scraps of paper are not left in the corners of the machine 1 and 2 2 1 7 Gently close the scanner cover using both hands 1 392 ...

Page 399: ...e both levers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 8 Slowly push the paper tray completely into the machine 9 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 393 ...

Page 400: ...10 Reconnect the power cord Related Information Printer Jam or Paper Jam Related Topics Error and Maintenance Messages 394 ...

Page 401: ...he AC power outlet IMPORTANT MFC J1010DW MFC J1012DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jam...

Page 402: ...ers 1 and then open the Jam Clear Cover at the back of the machine 1 c Slowly pull the jammed paper out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 5 Slowly push the paper tray completely into the machine 6 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 396 ...

Page 403: ...7 Reconnect the power cord Related Information Printer Jam or Paper Jam Related Topics Error and Maintenance Messages 397 ...

Page 404: ...s that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages 2 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 3 Pull the two green levers inside the machine to release the jammed paper Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the ba...

Page 405: ...wly push the paper tray completely into the machine 8 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 9 Reconnect the power cord Related Information Printer Jam or Paper Jam Related Topics Error and Maintenance Messages 399 ...

Page 406: ...y If you think there is a problem with your machine check the following topics You can correct most problems yourself If you need additional help go to your model s FAQs Troubleshooting page at support brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Paper Handling and Printing Problems Telephone and Fax Problems Other Problems Networ...

Page 407: ...e what s printing If printer driver options appear select your printer driver Click Printer in the menu bar and make sure Use Printer Offline is not selected Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Right click the Brother XXX XXXX Printer where XXX XXXX is the name of your model Click See what s printing If printer driver...

Page 408: ...ick the System Preferences Printers Scanners The headers or footers appear when the document is displayed on the screen but do not appear when the document is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Related Information Unprintable Area Cannot perform Page Layout printing Windows Check that the p...

Page 409: ...ter Windows Check and adjust the paper feed See Related Information Correct the Paper Feed to Clear Vertical Lines Make sure you are using Genuine Brother Ink Try using the recommended types of paper See Related Information Acceptable Print Media To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or...

Page 410: ...e face down See Related Information Change the Paper Size and Paper Type If you use glossy photo paper make sure the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Related Information Clean the Machine s Printer Platen Make sure you are using Genuine Brother Ink Make sure you are using the paper su...

Page 411: ...ake sure the paper guides are set to the correct paper size Use the jam prevention settings For copying See Related Information Change the Print Options to Improve Your Print Results For printing See Related Information Change the Print Options to Improve Your Print Results See Related Information Prevent Smudged Printouts and Paper Jams Windows The paper jams when you use 2 sided print If paper j...

Page 412: ...ck the Print Quality Change the Paper Size and Paper Type Acceptable Print Media Clean the Print Head from Your Brother Machine Clean the Print Head from Your Computer Windows Check the Print Alignment from Your Brother Machine Load Paper Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Paper Pick up Rollers Printer Jam or Paper Jam Shrink Page Size of an Oversized Incomin...

Page 413: ...up See Related Information Choose the Correct Receive Mode Check for a dial tone If possible call your machine to hear it answer If there is still no answer check that the telephone line cord is plugged into the telephone wall jack and the LINE jack of the machine Make sure your machine has a dial tone by pressing the Hook button in Fax mode If there is no ringing when you call your machine ask yo...

Page 414: ...rother machine will receive incoming faxes automatically and voice callers will be able to leave a message on your answering machine If your Brother machine shares the line with a Voice Mail subscriber service see Related Information Voice Mail If your Brother machine is on a line with the Distinctive Ring subscriber service see Related Information Distinctive Ring If your Brother machine shares a...

Page 415: ...eature that allows you to receive a fax even if you answered the call on an external or extension telephone See Related Information Set Easy Receive If you often get transmission errors due to possible interference on the telephone line or if you are using a VoIP system try changing the Compatibility setting to Basic for VoIP See Related Information Telephone Line Interference VoIP Sending Faxes D...

Page 416: ...nt correctly See Related Information Load Documents in the Automatic Document Feeder ADF See Related Information Load Documents on the Scanner Glass Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Related Information Clean the Scanner Related Information If You Are Having Difficul...

Page 417: ...etect pause MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Dial Tone Press OK c Select Detection or No Detection Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Initial Setup Dial Tone 2 Press Detection or No Detection 3 Press Related Information Telephone and Fax Prob...

Page 418: ...ility with most VoIP services Brother recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps 3 Press Stop Exit VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line MFC J1170DW 1 Press Settings All Settings Initial Setup Compatibility 2 Press the option you want Basic for VoIP reduces th...

Page 419: ...ated Information Load Documents on the Scanner Glass Fit to Page does not work correctly Make sure the document is not skewed on the scanner glass Reposition the document and try again Smudge or stain on the reverse side of the page when using the 2 sided copy feature Change the print options See Related Information Change the Print Options to Improve Your Print Results Scanning Difficulties Diffi...

Page 420: ...ine s display Related Information If You Are Having Difficulty with Your Machine Related Topics Troubleshooting Clean the Scanner Correct the Paper Feed to Clear Vertical Lines Load Documents in the Automatic Document Feeder ADF Load Documents on the Scanner Glass Change the Print Options to Improve Your Print Results 414 ...

Page 421: ... Having Difficulty with Your Machine Network Problems Network Problems Use the Network Connection Repair Tool Windows Check Your Machine s Network Settings If You Are Having Difficulty with Your Machine s Network Troubleshooting 415 ...

Page 422: ...ool 3 Follow the on screen instructions 4 Check the diagnosis by printing the Network Configuration Report The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option in the Status Monitor Right click the Status Monitor screen and then click Other Settings Enable Connection Repair Tool This is not recommended when your network administrator ha...

Page 423: ...u Are Having Difficulty with Your Machine Network Problems Check Your Machine s Network Settings Check Your Machine s Network Settings Print the Network Configuration Report Change Machine Settings Using Web Based Management 417 ...

Page 424: ...The manufacturer s name or model number of the wireless LAN access point router may be used as the default security settings Consult with the access point router manufacturer your Internet provider or network administrator Wireless Your Brother machine s MAC address is not allowed Confirm that the Brother machine s MAC Address is allowed in the filter You can find the MAC Address on your Brother m...

Page 425: ...nly stopped printing or scanning MFC J1010DW MFC J1012DW 1 Press 2 Press c 3 Press a or b to select the Recover WLAN option and then press OK 4 When your wireless device connects successfully the machine displays Connected Press c MFC J1170DW Press Recover WLAN When your wireless device connects successfully the machine displays Connected Press OK Wireless Your security software blocks your machin...

Page 426: ... network administrator Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool Mac Check your network devices using the ping command For more information on how to confirm your network settings see Related Information Check Network Devices Using the Ping Command Wired Wireless The failed print job is still in your computer s print queue If the failed print job i...

Page 427: ...ng the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Windows Ask your administrator about the IP...

Page 428: ...er key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Address on your Brother machine Print the Network Configura...

Page 429: ...ork settings Move the mobile device closer to the wireless access point router or to your machine I cannot print Make sure your machine is turned on Confirm the network settings I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Related Information If You Are Having Difficulty with Your Machine Relate...

Page 430: ...ion Firmware Update Update your machine to the latest firmware Firmware Auto Check View firmware information on the Home screen Page Counter Check the number of total pages the machine has printed 4 Press OK 5 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Machine Info 2 Press one of the following options Option Description Serial No Check your machine s serial number Firmware Version C...

Page 431: ...FC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Reset Press OK c Select the reset option you want to use Press OK 3 Press c for two seconds to confirm The machine restarts MFC J1170DW 1 Press Settings All Settings Initial Setup Reset 2 Press the reset option you want to use 3 Press OK for two seconds to...

Page 432: ...des Password and IP Address information 3 Address Book Fax Address Book Fax resets the following settings Address Book and Setup Groups Programmed fax jobs in the memory MFC J1170DW Delayed Fax and Delayed Batch Transmission Station ID Name and Number Memory Receive Options MFC J1170DW Fax Forwarding Report Transmission Verification Report Address Book and Fax Journal History Caller ID History and...

Page 433: ...tine Maintenance Replace the Ink Cartridges Clean Your Brother Machine Check Your Brother Machine Correct the Paper Feed to Clear Vertical Lines Change the Print Options to Improve Your Print Results Pack and Ship Your Machine 427 ...

Page 434: ...ely If left as is it may cause redness or mild inflammation of the eye In case of any abnormality consult with your doctor IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Genuine Brother Brand replacement ink cartridges Use or attempted use of potentially incompatible ink and or cart...

Page 435: ...rtridge in the direction of the arrow on the label Each color has its own correct position 5 Gently push the area marked PUSH until the ink cartridge locks into place and then close the ink cartridge cover The machine resets the ink dot counter If the machine does not detect the ink cartridge after you install it check that the ink cartridge is installed correctly Remove the ink cartridge and rein...

Page 436: ... installing an ink cartridge in the wrong position the LCD shows Wrong Ink Color Check which ink cartridges are not matched by color to their ink cartridge positions and move them to their correct positions Use unopened ink cartridges by the expiration date written on the ink cartridge package DO NOT dismantle or tamper with the ink cartridge this can cause the ink to leak out of the ink cartridge...

Page 437: ...Print Head from Your Brother Machine Clean the Print Head Using Web Based Management Clean the Print Head from Your Computer Windows Clean the Machine s LCD Clean the Outside of the Machine Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Base Pad Clean the Paper Pick up Rollers 431 ...

Page 438: ...te bar 1 and the glass strip 2 with a lint free cloth moistened with water 2 1 If you feel dirt or debris clean the glass again You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt When there is a spot of dirt or correction fluid on the glass strip the printed sample shows a vertical line After the glass strip is cleaned the vertical line ...

Page 439: ... Other Problems 433 ...

Page 440: ... Press a or b to make your selections a Select Print Head Cleaning Press OK b Select Black only Color only or All Press OK c Select Normal Strong or Strongest Press OK 3 Press c The machine cleans the print head If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again If ...

Page 441: ...Related Topics Paper Handling and Printing Problems Clean the Print Head from Your Computer Windows Clean the Print Head Using Web Based Management 435 ...

Page 442: ...e the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click General Print Head Cleaning Start from if the navigation menu is not shown on the left side of the screen 5 Select the Normal Strong or Strongest option for the cleaning strength you want 6 Clic...

Page 443: ...printers For Windows 7 and Windows Server 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and Sound Printers 2 Right click the Brother XXX XXXX Printer icon where XXX XXXX is the name of your model and then select Printing preferences If printer driver options appear select your printer driver The printer driver dialog box appears 3 Click the Mai...

Page 444: ... Clean the Print Head Using Web Based Management 438 ...

Page 445: ...Machine s LCD IMPORTANT DO NOT use liquid cleaners including ethanol 1 Press and hold down to turn off the machine The LCD displays Shutting Down for a few seconds before the power goes off 2 Clean the LCD with a dry soft lint free cloth Related Information Clean Your Brother Machine 439 ...

Page 446: ...y crack the panel 1 If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Wipe the outside of the machine with a dry lint free cloth to remove dust 4 Lift the output paper tray cover and remove anything that is stuck inside the paper tray 5 Wipe the inside and the outside of the paper tray with a dry lint free cloth to...

Page 447: ...ine to lift the scanner cover into the open position 2 Clean the machine s printer platen 1 and the area around it wiping off scattered ink with a dry soft lint free cloth 1 2 IMPORTANT DO NOT touch the encoder strip the thin strip of plastic that stretches across the width of the machine 2 Doing this may cause damage to the machine 3 Gently close the scanner cover using both hands 4 Reconnect the...

Page 448: ... cloth moistened with water using a side to side motion After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Lift the flap 2 and then clean the back side of the Paper Feed Rollers 1 with a soft lint free cloth moistened with water After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 2 6 Slowly push the paper tray completely ...

Page 449: ... If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Clean the Base Pad 1 with a soft lint free cloth moistened with water After cleaning wipe the pad with a dry soft lint free cloth to remove all moisture 1 4 Slowly push the paper tray completely into the machine Related Information Clean Your Brother Machine Relate...

Page 450: ...er support 3 Pull the paper tray 1 completely out of the machine as shown by the arrow 1 4 Clean the Paper Pick up Rollers 1 with a soft lint free cloth moistened with water Slowly turn the rollers so that the whole surface is cleaned After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the pow...

Page 451: ...e Check Your Brother Machine Check the Print Quality Check the Print Alignment from Your Brother Machine Check the Ink Volume Page Gauge Monitor Machine Status from Your Computer Windows Monitor Machine Status Using Brother iPrint Scan Windows Mac 445 ...

Page 452: ...ear and visible press d to select No The Print Quality check finishes If lines are missing see Poor below press c to select Yes OK Poor 6 When the LCD message prompts you to check the print quality of each color press d or c to select the pattern 1 4 that most closely matches the printing result Press OK 7 Do one of the following If print head cleaning is needed press c to start the cleaning proce...

Page 453: ...press Yes OK Poor 5 When the LCD message prompts you to check the print quality of each color press the number of the pattern 1 4 that most closely matches the printing result 6 Do one of the following If print head cleaning is needed press Start to start the cleaning procedure If print head cleaning is not needed the menu screen reappears on the touchscreen Press 7 After the cleaning procedure is...

Page 454: ...e printed sample looks like this After the print head nozzle is cleaned the lines are gone Related Information Check Your Brother Machine Related Topics Paper Handling and Printing Problems Clean the Print Head from Your Brother Machine 448 ...

Page 455: ...print alignment is automatically adjusted by scanning the check sheet If you select the Manual mode you need to input information printed on the check sheet manually 5 If you selected the Auto mode select the paper size to print the check sheet on 6 Load specified size paper in the tray and then press c The machine prints the check sheet 7 Follow the instructions on the LCD When the print alignmen...

Page 456: ...specified size paper in the tray and then press Start The machine prints the check sheet 7 Follow the instructions on the LCD When the print alignment is not adjusted correctly text looks blurry or crooked like this After the print alignment is adjusted correctly text looks like this Related Information Check Your Brother Machine Related Topics Paper Handling and Printing Problems 450 ...

Page 457: ...gs for the approximate page yield press Stop Exit to return to the Home screen press Settings select Ink and then select Remaining Pages Press OK and follow the instructions on the LCD To check or print the model numbers of the ink cartridges press Clear Back to go back to the Ink menu screen and then select Ink Cartridge Model Press OK and follow the instructions on the LCD 3 Press Stop Exit You ...

Page 458: ...k cartridge To check or print the model numbers of the ink cartridges press Back to go back to the Ink menu screen Press Ink Cartridge Model and follow the instruction on the touchscreen 2 Press You can also check the ink volume from your computer For detailed information about the measuring methods used for the approximate yields visit support brother com yield Related Information Check Your Brot...

Page 459: ...e drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Troubleshooting Click the Troubleshooting button to access the troubleshooting website Remaining Page Settings Click the Remaining Page Settings button to change the display settings for the approximate page yield Visit the Genuine Supplies website Click the Visi...

Page 460: ... Related Information Check Your Brother Machine Status Monitor Indicators and What They Mean Windows Turn Off the Show Status Monitor Feature Windows Turn Off the Status Monitor Windows Related Topics Cancel a Print Job Windows Check the Ink Volume Page Gauge 454 ...

Page 461: ...dicators and What They Mean Windows When you start up your computer the Brother Status Monitor icon appears on the task tray A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error has occurred A gray icon indicates the machine is offline Related Information Monitor Machine Status from Your Computer Windows 455 ...

Page 462: ...ting is Only when printing from this PC To turn it off follow these steps 1 Right click the Brother Status Monitor icon or window select the Status Monitor Settings option and then click Options The Options window appears 2 Click the Show Status Monitor tab and then select Off for Status Monitor Display Options 3 Click OK Even if the Show Status Monitor feature is turned off you can check the mach...

Page 463: ... Status from Your Computer Windows Turn Off the Status Monitor Windows Turn Off the Status Monitor Windows 1 Right click the Brother Status Monitor icon or window and then select Exit 2 Click OK Related Information Monitor Machine Status from Your Computer Windows 457 ...

Page 464: ...rother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK Status icons Icon Description A green icon indicates the normal stand by condition A yellow icon indicates a warning...

Page 465: ...e actual screen may differ depending on the version of the application The remaining ink amount is approximate and may differ from the actual amount of remaining ink You can also check the remaining ink amount using Web Based Management Related Information Check Your Brother Machine Related Topics Check the Ink Volume Page Gauge 459 ...

Page 466: ...cted the Auto mode select the paper size to print the check sheet on 6 Load specified size paper in the tray and then press c The machine prints the check sheet 7 Follow the instructions on the LCD MFC J1170DW Before adjusting the paper feed make a print quality check first by pressing Ink Improve Print Quality Check Print Quality 1 Press Ink Improve Print Quality Correct Paper Feed 2 Press Next 3...

Page 467: ... Options Press OK 3 Press a or b to select one of the following options Option Description Reduce Smudging Select this option if you have problems with smudged printouts or paper jams Enhance Print Select this option if you have problems with blurred printouts 4 Press OK 5 Press a or b to select the option you want Press OK 6 Press Stop Exit MFC J1170DW 1 Press Ink Print Options 2 Press one of the...

Page 468: ...h this parking process may lead to print problems and possible damage to the print head 1 Unplug the machine from the AC power outlet 2 Unplug the machine from the telephone wall jack and take the telephone line cord out of the machine 3 Using both hands use the finger holds on each side of the machine to lift the scanner cover into the open position 4 Unplug the interface cable from the machine i...

Page 469: ...p the machine without it DO NOT leave the ink cartridges in the machine during shipping 9 Wrap the machine in the bag 10 Pack the machine in the original carton with the original packing material as shown below Do not pack the used ink cartridge in the carton 463 ...

Page 470: ...rt of the Exchange Service pack only the machine Keep all separate parts and printed materials to use with your Exchange machine 11 Close the carton and tape it shut Related Information Routine Maintenance Related Topics Replace the Ink Cartridges 464 ...

Page 471: ...ine Settings Machine Settings Customize settings and features to make your machine a more efficient work tool Change Machine Settings from the Control Panel Change Machine Settings Using Web Based Management 465 ...

Page 472: ...hine Settings from the Control Panel Change Machine Settings from the Control Panel In the Event of Power Failure Memory Storage General Settings Save Your Favorite Settings as a Shortcut Print Reports Settings and Features Tables 466 ...

Page 473: ...orage Your menu settings are stored permanently and will not be lost Temporary settings for example Contrast and Overseas Mode are lost MFC J1010DW MFC J1012DW The date and time is retained for approximately 24 hours MFC J1170DW Other fax jobs in the machine s memory will not be lost Related Information Change Machine Settings from the Control Panel 467 ...

Page 474: ...ng Time Automatically Set Sleep Mode Countdown Set the Machine to Power Off Automatically Set the Date and Time Set the Time Zone Adjust the LCD Backlight Brightness Change How Long the LCD Backlight Stays On Set Your Station ID Set Tone or Pulse Dialing Mode Reduce Printing Noise Change the Language Displayed on the LCD Change the Keyboard Setting 468 ...

Page 475: ... volume when you press a button make a mistake or after you send or receive a fax Speaker Adjust the speaker volume 4 Press OK 5 Press a or b to select the Off Low Med or High option Press OK 6 Press Stop Exit MFC J1170DW 1 Press Settings All Settings General Setup Volume 2 Press one of the following options Option Description Ring Adjust the ring volume Beep Adjust the volume when you press a but...

Page 476: ...hour in the fall Make sure you have set the correct date and time in the Date Time setting This feature is available only in the USA and Canada MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Date Time Press OK c Select Auto Daylight Press OK d Select On or Off Press OK 3 Press Stop Exit MF...

Page 477: ...ch as receiving a fax or a print job The factory setting is five minutes MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select General Setup Press OK b Select Sleep Time Press OK c Select the number of minutes 1 60 you want to set Press OK 3 Press Stop Exit When the machine goes into Sleep Mode the LCD backlight turns off MFC J...

Page 478: ...eport from printing MFC J1010DW MFC J1012DW The machine is connected to a telephone line The machine is connected to a wired network MFC J1170DW The machine is connected to a wireless network WLAN Enable is set to On or WLAN Wi Fi is selected in the Network I F setting MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Gener...

Page 479: ...k and then press OK 8 Press a or b to select Time and then press OK 9 To enter the time do one of the following If you selected 12h Clock a Press a or b to select AM or PM and then press OK b Enter the four digits of the time in 12 hour format using the dial pad and then press OK If you selected 24h Clock Enter the four digits of the time in 24 hour format using the dial pad and then press OK 10 P...

Page 480: ... For example enter 19 45 for 7 45 PM 11 Press Related Information General Settings Related Topics Set Your Station ID 474 ...

Page 481: ...ska Time Zone UTC 9 00 Pacific Time Zone UTC 8 00 Mountain Time Zone UTC 7 00 Central Time Zone UTC 6 00 Eastern Time Zone UTC 5 00 Atlantic Time Zone UTC 4 00 MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Date Time Press OK c Select Time Zone Press OK 3 Enter your time zone and then sele...

Page 482: ... may help MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select General Setup Press OK b Select LCD Settings Press OK c Select Backlight Press OK d Select Light Med or Dark Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings General Setup LCD Settings Backlight 2 Press the Light Med or Dark option 3 Press Relat...

Page 483: ...1 Press Settings 2 Press a or b to make your selections a Select General Setup Press OK b Select LCD Settings Press OK c Select Dim Timer Press OK d Select 10 Secs 30 Secs 1 Min 2 Mins 3 Mins or 5 Mins Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings General Setup LCD Settings Dim Timer 2 Press a or b to display the 10 Secs 30 Secs 1 Min 2 Mins 3 Mins or 5 Mins option and then ...

Page 484: ...010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Station ID Press OK 3 Press a or b to select Fax and then press OK 4 Enter your fax number up to 20 digits using the dial pad and then press OK 5 Press a or b to select Name and then press OK 6 Enter your name up to 20 characters using the dial pad ...

Page 485: ...lated Information General Settings Related Topics Transfer Faxes to Another Fax Machine Transfer the Fax Journal Report to Another Fax Machine Enter Text on Your Brother Machine Set the Date and Time 479 ...

Page 486: ...ing mode This feature is not available in some countries MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Tone Pulse Press OK c Select Tone or Pulse Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Initial Setup Tone Pulse 2 Press Tone or Pulse 3 Press Related Information...

Page 487: ...de setting is turned on appears on the Home screen MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select General Setup Press OK b Select Quiet Mode Press OK c Select On or Off Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings General Setup Quiet Mode 2 Press On or Off 3 Press Related Information General Setti...

Page 488: ...ture is not available in some countries MFC J1010DW MFC J1012DW MFC J1170DW MFC J1010DW MFC J1012DW 1 Press Settings 2 Press a or b to make your selections a Select Initial Setup Press OK b Select Local Language Press OK c Select your language Press OK 3 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Initial Setup Local Language 2 Press your language 3 Press Related Information General ...

Page 489: ...al Settings Change the Keyboard Setting Change the Keyboard Setting Related Models MFC J1170DW You can choose the type of keyboard for the LCD 1 Press Settings All Settings General Setup Keyboard Settings 2 Press QWERTY or ABC 3 Press Related Information General Settings 483 ...

Page 490: ...e Settings Change Machine Settings from the Control Panel Save Your Favorite Settings as a Shortcut Save Your Favorite Settings as a Shortcut Related Models MFC J1170DW Add Shortcuts Change or Delete Shortcuts 484 ...

Page 491: ...pears press Shortcuts 2 Press a tab from 1 to 3 3 Press where you have not added a Shortcut 4 Press a or b to display Copy 5 Press Copy 6 Press Options 7 Press a or b to display the available settings and then press the setting you want to change 8 Press a or b to display the available options for the setting and then press the option you want Repeat the previous and this steps until you have sele...

Page 492: ...ou want to change 3 Press and hold the Shortcut you want to change 4 Press Edit To delete the Shortcut press Delete To edit the name of the Shortcut press Rename and follow the LCD menus 5 Press Options 6 Press a or b to display the available settings and then press the setting you want to change 7 Change the settings for the Shortcut you selected Press OK 8 Press OK when you have finished changin...

Page 493: ...Home Machine Settings Change Machine Settings from the Control Panel Print Reports Print Reports Reports Print a Report Fax Reports Telephone and Fax Problems 487 ...

Page 494: ...X means Transmit RX means Receive User Settings The User Settings report prints a list of your current settings Network Configuration network models The Network Configuration report prints a list of your current network settings WLAN Report wireless models The WLAN Report prints the wireless LAN connectivity diagnosis Caller ID History MFC J1170DW The Caller ID History report prints a list of the ...

Page 495: ...ress Settings 2 Press a or b to make your selections a Select Print Reports Press OK b Select the report you want to print Press OK 3 Press c 4 Press Stop Exit MFC J1170DW 1 Press Settings All Settings Print Reports 2 Press a or b to display the report options and then press the option you want 3 Press Yes 4 Press Related Information Print Reports Related Topics Caller ID 489 ...

Page 496: ...ine Settings from the Control Panel Settings and Features Tables Settings and Features Tables Settings Tables 1 8 Color LCD Features Tables 1 8 Color LCD Settings Tables 2 7 Touchscreen models Features Tables 2 7 Touchscreen models 490 ...

Page 497: ... Smudging Reduce smudging on the paper or paper jams during printing Enhance Print Improve print quality and reduce blurriness Ink Cartridge Check View your ink cartridge information Paper Type Set the type of paper in the paper tray Paper Size Set the size of paper in the paper tray Check Paper Check the paper type and paper size when you pull the tray out of the machine Quiet Mode Decrease print...

Page 498: ...Set the machine to send faxes to your computer You can turn on the Backup Print safety feature Fax Rx Stamp Print the received time and date on the top of incoming faxes Report Setting Transmission Select the initial setup for the Transmission Verification Report Journal Period Journal Period Set the interval for automatic printing of the Fax Journal If you select an option other than Off and Ever...

Page 499: ...rrent wireless network status Signal View the current wireless network signal strength SSID View the current SSID Comm Mode View the current Communication mode MAC Address View the machine s MAC address WLAN Enable Turn the wireless network connection On or Off Wi Fi Direct Manual Configure your Wi Fi Direct network settings manually Group Owner Set your machine as the Group Owner Push Button Conf...

Page 500: ...ry Print a list of the available Caller ID information about the last 20 received faxes and telephone calls Settings Machine Info Level 3 Descriptions Serial No Check your machine s serial number Firmware Version Check your machine s firmware version Firmware Update Update your machine to the latest firmware Firmware Auto Check View firmware information on the Home screen Page Counter Check the to...

Page 501: ...rt using various standards If you regularly experience fax transmission errors select Basic for VoIP Reset Machine Reset Restore all the machine s settings that you have changed such as Date and Time Network Restore all network settings back to the factory settings Address Book Fax Erase all stored phone numbers and fax settings All Settings Restore all the machine s settings back to the factory s...

Page 502: ...story Select a number from the Caller ID History and then send a fax to it add it to the Address Book or delete it Address Book Search Dial by pressing only a few buttons Set Speed Dial Store Speed Dial numbers so you can dial by pressing only a few buttons Setup Groups Set up Group numbers for broadcasting Change Change Address Book numbers Delete Delete Address Book numbers Set New Default Save ...

Page 503: ...ect to stack or sort multiple copies Page Layout Make N in 1 2 in 1 ID or Poster copies Auto Deskew Correct a skewed copy Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings WEB Level 1 Level 2 Level 3 Descriptions Web Connect the Brother machine to an Internet service Ink Level 2 Level 3 Descriptions Ink Volume Check the available ink ...

Page 504: ...r you called Outgoing Call Select a number from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it Caller ID History Select a number from the Caller ID History and then send a fax to it add it to the Address Book or delete it WiFi Level 2 Descriptions Find Wi Fi Network Configure your wireless network settings manually WPS Push Button Configure your wireles...

Page 505: ...s the Wired LAN setting menus WLAN Wi Fi Access the WLAN setting menus Wi Fi Direct Access the Wi Fi Direct setting menus Network I F Select the network connection type Tray Setting Access the tray setting menus Fax Preview View received faxes on the LCD Wi Fi Direct Access the Wi Fi Direct setting menus All Settings Configure the detailed settings General Setup All Settings General Setup Level 3 ...

Page 506: ... the brightness of the LCD backlight Dim Timer Set how long the LCD backlight stays on after the last finger press Screen Settings Home Screen Set the screen that is displayed when you press Scan Screen Set the default Scan screen settings Notice Settings Scan Result Skip Blank Page Displays the Skip Blank Page scan results when finished Keyboard Settings Select the type of keyboard for the LCD Sl...

Page 507: ...ine or the cloud service If you select Fax Forward or Forward to Cloud you can turn on the Backup Print safety feature Fax Rx Stamp Print the received time and date on the top of incoming faxes Report Setting Transmission Select the initial setup for the Transmission Verification Report Journal Period Set the interval for automatic printing of the Fax Journal If you select an option other than Off...

Page 508: ...he machine s MAC address WLAN Wi Fi Find Wi Fi Network Configure your wireless network settings manually TCP IP BOOT Method Select the Boot method that best suits your needs IP Address Enter the IP address Subnet Mask Enter the Subnet mask Gateway Enter the Gateway address Node Name Enter the Node name WINS Configuration Select the WINS configuration mode WINS Server Specify the IP address of the ...

Page 509: ...ress View your machine s current IP Address Status Information Status View the current Wi Fi Direct network status Signal View the current Wi Fi Direct network signal strength When your machine acts as Group Owner the LCD always indicates a strong signal I F Enable Turn the Wi Fi Direct connection on or off NFC Turn the NFC function on or off Message from Brother Message from Brother Display messa...

Page 510: ... Initial Setup All Settings Initial Setup Level 3 Level 4 Descriptions Date Time Date Add the date and time on the screen and in the headings of the faxes you send Time Clock Type USA and Canada only Select the time format 12 hour or 24 hour Auto Daylight USA and Canada only Set the machine to change automatically for Daylight Saving Time Time Zone Set your time zone Station ID Fax Enter your name...

Page 511: ...factory settings Address Book Fax Erase all stored phone numbers and fax settings All Settings Restore all the machine s settings back to the factory settings Local Language Available only for some countries Change your LCD language Related Information Settings and Features Tables 505 ...

Page 512: ...ing if you want to listen to make sure a fax machine has answered and then press Fax Start Call History Redial Redial the last number you dialed Outgoing Call Apply Select a number from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it Edit Caller ID History Apply Select a number from the Caller ID History and then send a fax to it add it to the Address Bo...

Page 513: ...ers set up Group numbers for Broadcasting and change and delete Address Book numbers Set New Default Save your settings as the default Factory Reset Restore all settings back to the factory settings Save as Shortcut Save the current settings as a shortcut When Fax Preview is On Level 3 Level 4 Level 5 Level 6 Descriptions Sending Faxes Pause When you are entering a fax or telephone number on the c...

Page 514: ...the memory Overseas Mode Set to On if you have difficulty sending faxes overseas Call History Redial Redial the last number you dialed Outgoing Call Select a number from the Outgoing Call history and then send a fax to it add it to the Address Book or delete it Caller ID History Select a number from the Caller ID History and then send a fax to it add it to the Address Book or delete it Address Boo...

Page 515: ...pe Paper Type Select the paper type that matches the paper in the tray Paper Size Select the paper size that matches the paper in the tray Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjust the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Adjus...

Page 516: ... an email attachment Save as Shortcut to Web Upload the scanned data to an Internet service WS Scan Appears when you install a Web Services Scanner which is displayed in your computer s Network explorer Other Scan to Actions Scan data using the Web Service protocol Scan Scan for E mail Scan for Fax Scan for Print Web Level 1 Descriptions Web Connect the Brother machine to an Internet service Apps ...

Page 517: ... each Shortcut icon is pressed for 2 seconds Rename Change the shortcut name Edit Change the shortcut settings Delete Delete the shortcut Edit Delete Select a shortcut button Rename Change the shortcut name Edit Change the shortcut settings Delete Delete the shortcut Ink Level 2 Level 3 Descriptions Ink Volume Check the available ink volume Ink Cartridge Model Check your ink cartridge numbers Impr...

Page 518: ...ork Configure your wireless network settings manually WPS Push Button Configure your wireless network settings using the one button push method Recover WLAN Reset and restart your wireless network Related Information Settings and Features Tables 512 ...

Page 519: ... utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management Set Up Your Machine s Address Book Using Web Based Management 513 ...

Page 520: ...PS We recommend Microsoft Internet Explorer 11 Microsoft Edge for Windows Safari 10 11 for Mac Google Chrome for Android 4 x or later and Google Chrome Safari for iOS 10 x or later Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer The a...

Page 521: ...eb Based Management follow the screen prompts to switch to a secure HTTPS connection When you use HTTPS for Web Based Management configuration your browser will display a warning dialog box To avoid displaying the warning dialog box you can install a self signed certificate to use SSL TLS communication For more detailed information see Related Information Start from Your Web Browser Start from Bro...

Page 522: ...Login field and then click Login 4 If you want to pin the navigation menu on the left side of the screen click and then click You can now change the machine settings Start from Brother Mobile Connect You need to install and set up Brother Mobile Connect on your mobile device 1 Start Brother Mobile Connect on your mobile device 2 Tap your model name on the top of the screen 3 Tap All Machine Settin...

Page 523: ...ss For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 Do one of the following If you have previously set your own password type it and then click Login If you have not previously set your own password type the default login password and then click Login 4 G...

Page 524: ...stem or enable a NetBIOS name you can type another name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage t...

Page 525: ...Home Appendix Appendix Specifications Supply Specifications Brother Help and Customer Support 519 ...

Page 526: ...0 nozzles x 3 MFC J1010DW MFC J1012DW Piezo with 210 nozzles x 3 MFC J1170DW Memory Capacity 128 MB Liquid Crystal Display LCD MFC J1010DW MFC J1012DW 1 1 8 in 44 9 mm TFT Color LCD MFC J1170DW 1 2 7 in 67 5 mm TFT Color Touchscreen LCD Power Source AC 100 to 120 V 50 60 Hz Power Consumption 2 MFC J1010DW Copying 3 Approx 18 W Ready 4 Approx 3 W Sleep 4 Approx 1 W Power Off 4 5 Approx 0 2 W MFC J1...

Page 527: ...6 Temperature Operating 50 to 95 F 10 to 35 C Best Print Quality 68 to 91 4 F 20 to 33 C Humidity Operating 20 to 80 without condensation Best Print Quality 20 to 80 without condensation Automatic Document Feeder ADF Up to 20 pages Paper 20 lb 80 g m 1 Measured diagonally 2 Measured when the machine is connected to the USB interface Power consumption varies slightly depending on the usage environm...

Page 528: ...10 DL Monarch Photo 4 x 6 10 x 15 cm Photo 2L 5 x 7 13 x 18 cm Index card 5 x 8 13 x 20 cm Maximum Paper Capacity Up to 150 sheets of 20 lb 80 g m plain paper Paper Output 1 Up to 50 sheets of 20 lb 80 g m Plain Paper face up print delivery to the output paper tray 1 For glossy paper remove any printed pages from the output paper tray immediately to avoid smudging Fax Specifications Compatibility ...

Page 529: ...ying on Letter size paper Scanner Specifications Color Black Yes Yes TWAIN Compliant Yes Windows 7 SP1 Windows 8 1 Windows 10 WIA Compliant Yes Windows 7 SP1 Windows 8 1 Windows 10 Color Depth 30 bit color processing Input 24 bit color processing Output Gray Scale 10 bit color processing Input 8 bit color processing Output Resolution Up to 19200 19200 dpi interpolated 1 2 from Scanner Glass Up to ...

Page 530: ...EEE 802 11b g n Infrastructure IEEE 802 11g n Wi Fi Direct NFC MFC J1170DW Yes 1 Your machine has a USB 2 0 Hi Speed interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported Network Specifications You can connect your machine to a network for Network Printing Network Scanning PC Fax Send and PC Fax Receive Windows only Network...

Page 531: ...t x64 processor Mac Operating System macOS v10 14 6 macOS v10 15 x macOS v11 Printing PC Fax Send 5 Scanning 64 bit x64 processor N A 550 MB 1 Third party USB ports are not supported 2 MFC J1170DW only 3 For WIA 1200 x 1200 resolution Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi 4 Nuance PaperPort 14SE supports Windows 7 SP1 Windows 8 1 Windows 10 Home Windows 10 Pro Windows 1...

Page 532: ...genta LC401XLM Black Yellow Cyan and Magenta Approximately 500 pages 1 Black LC401BK Yellow LC401Y Cyan LC401C Magenta LC401M Black Yellow Cyan and Magenta Approximately 200 pages 1 What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and is a representation of the innovative techno...

Page 533: ... ca support Self Service Videos Email Chat Facebook and Twitter Help Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit www brother usa com support Service Center Locations Canada only For the location of a Brother authorized service center visit www brother ca support Ordering Accessories and Supplies For best quality...

Page 534: ...Related Information Appendix 528 ...

Page 535: ...ternational Corporation 200 Crossing Boulevard P O Box 6911 Bridgewater NJ 08807 0911 USA Brother International Corporation Canada Ltd 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 USA CAN Version 0 ...

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