Brother MFC 7460DN, Basic User'S Manual

Page: 111 / 170

Troubleshooting
101
B
Receiving Faxes
Difficulties Suggestions
Cannot receive a fax. Make sure your machine has a dial tone by pressing the Hook or Hook/Hold key.
If you hear static or interference on your fax line, please contact your local
telephone company.
Check all line cord connections. Make sure the telephone line cord is plugged into
the telephone wall socket and the LINE socket of the machine. If you subscribe to
DSL or VoIP services, please contact your service provider for connection
instructions.
Make sure the machine is in the correct Receive Mode. This is determined by the
external devices and telephone subscriber services you have on the same line as
the Brother machine. (See
Receive Mode settings on page 30.)
If you have a dedicated fax line and want your Brother machine to automatically
answer all incoming faxes, you should select
Fax Only
mode.
If your Brother machine shares a line with an external answering machine, you
should select the
External TAD
mode. In
External TAD
mode, your Brother
machine will automatically receive incoming faxes and voice callers will be able to
leave a message on your answering machine.
If your Brother machine shares a line with other telephones and you want it to
automatically answer all incoming faxes, you should select the
Fax/Tel
mode. In
Fax/Tel
mode, your Brother machine will automatically receive faxes and
produce a fast double-ring to alert you to answer voice calls.
If you do not want your Brother machine to automatically answer any incoming
faxes, you should select the
Manual
mode. In
Manual
mode, you must answer
every incoming call and activate the machine to receive faxes.
Another device or service at your location may be answering the call before your
Brother machine answers. To test this, lower the ring delay setting:
 If the answer mode is set to
Fax Only
or
Fax/Tel
, reduce the ring delay to
2 rings. (See Ring Delay on page 30.)
 If the answer mode is set to
External TAD
, reduce the number of rings
programmed on your answering machine to 2.
 If the answer mode is set to
Manual
, DO NOT adjust the ring delay setting.
Have someone send you a test fax:
 If you received the test fax successfully, your machine is operating properly.
Remember to reset your ring delay or answering machine setting back to your
original setting. If receiving problems recur after resetting the ring delay, then
a person, device, or subscriber service is answering the fax call before the
machine has a chance to answer.
 If you were not able to receive the fax, then another device or subscriber
service may be interfering with your fax reception or there may be a problem
with your fax line.