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Brother MFC 3420C - Color Inkjet - All-in-One User Manual Download Page 181

13 - 24

   TROUBLESHOOTING AND ROUTINE MAINTENANCE

■

Brother strongly recommends that you do not refill the ink 
cartridges provided with your machine. We also strongly 
recommend that you continue to use only Genuine Brother Brand 
replacement ink cartridges. Using or attempting to use potentially 
incompatible inks and/or cartridges in your machine may cause 
damage to the machine itself and/or it may result in unsatisfactory 
print quality. Our warranty coverage does not apply to any 
problem that was caused by the use of unauthorized third party 
ink and/or cartridges. To protect your investment and guarantee 
your print quality please continue to replace consumed ink 
cartridges with only Genuine Brother Branded Supplies.

If the 

Ink Empty

 message is on the display after you have 

installed ink cartridges, check that the ink cartridges are 
installed properly.

Summary of Contents for MFC 3420C - Color Inkjet - All-in-One

Page 1: ...MFC 3420C MFC 3820CN USER S GUIDE ...

Page 2: ... the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication Use only GENU...

Page 3: ...machine Before you clean the machine or clear a paper jam make sure you have unplugged the telephone line cord first and the power cord from the AC power socket Do not handle the plug with wet hands Doing this might cause an electrical shock To prevent injuries be careful not to put your fingers on the area shown in the illustration Because that part is extremely HOT after you use your machine ...

Page 4: ...ul not to put your fingers in the area shown in the illustration To prevent injuries be careful not to touch the area shaded in the illustration To prevent injuries be careful not to touch the edge of the metallic part shown in the illustration To prevent injuries be careful not to put your fingers in the area shown in the illustration ...

Page 5: ... In case of emergencies you must disconnect the power cord from the socket in order to shut off power completely IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen...

Page 6: ...arpet Do not place near heaters air conditioners water chemicals or refrigerators Do not expose the machine to direct sunlight excessive heat moisture or dust Do not connect your machine to electrical sockets controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory Do not connect your machine to electrical sockets on the same circuit as l...

Page 7: ...tart Receiving faxes Select Receive Mode 1 Press Menu Set 0 1 2 Press or to select Fax Only Manual Fax Tel or External TAD and then press Menu Set Storing numbers Storing Speed Dial numbers 1 Press Menu Set 2 3 1 2 Using the dial pad enter a two digit Speed Dial location number and then press Menu Set 3 Enter a number up to 20 digits and then press Menu Set 4 Enter a name up to 15 characters or le...

Page 8: ... the name you re looking for 3 Press or search the memory 4 Press Mono Start or Colour Start Making copies Single copy 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Press Mono Start or Colour Start Sorting multiple copies Using the ADF 1 Press Copy to illuminate it in green 2 Load your document in the ADF 3 Use the dial pad to enter the number of copi...

Page 9: ...tgoing message OGM on an external TAD 1 12 Multi line connections PBX 1 13 If you are installing the machine to work with a PBX 1 13 Custom features on your phone line 1 13 2 Loading documents and paper 2 1 Load documents 2 1 Using the automatic document feeder ADF 2 1 Recommended environment 2 1 Using the scanner glass 2 3 About paper 2 4 Handling and using special paper 2 4 Paper capacity of the...

Page 10: ...ting the Beeper Volume 4 7 Setting the Speaker Volume 4 8 Power Save Setting 4 8 5 Setup Receive 5 1 Basic receiving operations 5 1 Choosing the Receive Mode 5 1 To select or change your Receive Mode 5 2 Setting the Ring Delay 5 3 Setting the F T Ring Time Fax Tel mode only 5 4 Fax Detect 5 5 Printing a reduced incoming fax Auto Reduction 5 6 Printing a fax from the memory 5 6 Advanced receiving o...

Page 11: ... using multiple settings 6 5 Contrast 6 5 Fax Resolution 6 6 Manual and automatic fax Redial 6 7 Colour fax transmission 6 7 Dual Access Not available for colour faxes 6 8 Real Time Transmission 6 8 Checking job status 6 9 Cancelling a job while scanning dialling and sending the document 6 10 Cancelling a scheduled job 6 10 Advanced sending operations 6 11 Broadcasting Not available for colour fax...

Page 12: ...ity 6 24 How Will the Fax Machine Treat All Other Numbers 6 24 What is the Advantage of Using the FaxAbility Function 6 24 How Does FaxAbility Work 6 25 How to Turn FaxAbility OFF or ON 6 26 Caller ID Caller IDentification 6 27 Advantages of Caller ID 6 27 How Does the Caller ID Work 6 27 The Caller ID Appears on the Display When Your Telephone Rings 6 27 Viewing Caller ID List 6 28 Printing Calle...

Page 13: ... 6 9 Printing reports 9 1 Machine settings and activity 9 1 Customizing the Transmission Verification Report 9 1 Setting the Journal Period 9 2 Printing reports 9 3 To print a report 9 3 10 Making copies 10 1 Using the machine as a copier 10 1 Enter Copy mode 10 1 Making a single copy 10 2 Making multiple copies 10 2 Out of Memory message 10 3 Using the Copy keys Temporary settings 10 4 Enlarge Re...

Page 14: ...ges 11 13 Using PhotoCapture Center from your PC 11 14 Using PhotoCapture Center for scanning documents 11 14 12 Important information 12 1 Important Information for Australia 12 1 IMPORTANT For Your Safety 12 1 Disconnect device 12 1 LAN connection MFC 3820CN only 12 1 International ENERGY STAR Compliance Statement 12 2 Important safety instructions 12 2 Important Information for New Zealand 12 4...

Page 15: ...machine 13 8 How to improve print quality 13 12 Cleaning the print head 13 12 Print quality check 13 12 Checking the ink volume 13 15 Packing and shipping the machine 13 16 Routine maintenance 13 19 Cleaning the scanner 13 19 Cleaning the machine printer platen 13 20 Replacing the ink cartridges 13 21 G Glossary G 1 S Specifications S 1 Product description S 1 General S 1 Print media S 2 Copy S 3 ...

Page 16: ...tions To make things clearer and to help you press the correct keys we used special fonts and added some of the messages that will appear in the LCD Introduction Bold Bold typeface identifies specific keys on the machine control panel Italics Italicised typeface emphasizes an important point or refers you to a related topic Courier New Courier New type face identifies the messages on the LCD of th...

Page 17: ...1 2 INTRODUCTION Control panel overview MFC 3420C MFC 3820CN Hook 3 4 5 6 7 1 2 10 9 8 Hook 3 4 5 6 7 1 2 11 10 9 8 ...

Page 18: ...e and fax numbers and as a keyboard for entering information into the machine The key lets you temporarily switch the dialling mode during a telephone call from Pulse to Tone 4 Mode keys Fax Lets you access Fax mode Copy Lets you access Copy mode Scan Lets you access Scan mode 5 Stop Exit Stops an operation or exits from the menu 6 Mono Start Lets you start sending faxes or making copies in black ...

Page 19: ...two digit number Press to scroll backward to a menu selection or Press to scroll through the menus and options Also you can use these keys to do a numeral search for the names of stored numbers in fax mode 9 Liquid Crystal Display LCD Displays messages on the screen to help you set up and use your machine 0 Print keys Job Cancel MFC 3420C only Clears data from the printer memory Ink Lets you clean...

Page 20: ...ng the machine to Power Save condition Press and hold down the Power Save key until the LCD shows The LCD light will turn off Turning the machine to Power Save condition off Press and hold down the Power Save key until the LCD shows The LCD will show the date and time Fax mode Even if you turned the machine off it will periodically clean the print head to preserve print quality If you unplug the A...

Page 21: ...with Mono Start or Colour Start Delayed Fax and Remote Fax Option should be set before you switch off the machine Manual Fax Tel Delayed Fax Fax Detect You cannot receive fax with Mono Start or Colour Start Delayed Fax should be set before you switch off machine You cannot receive a fax automatically even if you have set the receive mode to Fax Tel Fax Receive Off No machine operations will be ava...

Page 22: ...eceiving If your machine is set to the Fax Only mode it will answer every call automatically with fax receiving tones If the other person hangs up your machine will continue to send the chirps for about 40 seconds and the LCD continues to show Receiving To cancel receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps over...

Page 23: ... If the machine detects errors during fax transmission it resends the pages of the fax that had an error ECM transmissions are only possible between fax machines that both have this feature If they do you may send and receive fax messages that are continuously being checked by the machine Your machine must have enough memory for this feature to work ...

Page 24: ...necting an external telephone You can connect a separate telephone or telephone answering device as shown in the diagram below When this phone or TAD is in use the LCD shows Telephone Extension Telephone External Telephone Example for Australia ...

Page 25: ... hear CNG tones the machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the inst...

Page 26: ... use the LCD shows Telephone If you do not receive all your faxes reduce the Ring Delay setting on your external TAD Unless you are using Distinctive Ring do not connect a TAD elsewhere on the same phone line TAD TAD Example for Australia ...

Page 27: ...h manual and automatic fax reception 1 Record 5 seconds of silence at the beginning of your message This allows your machine time to listen for the fax CNG tones of automatic transmissions before they stop 2 Limit your speaking to 20 seconds 3 End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by press...

Page 28: ... This prevents the unit from being activated each time a telephone call is received If you are installing the machine to work with a PBX 1 It is not guaranteed that the unit will operate properly under all circumstances with a PBX Any cases of difficulty should be reported first to the company that handles your PBX 2 If all incoming calls will be answered by a switchboard operator it is recommende...

Page 29: ...he pages before putting them in the ADF Recommended environment Temperature 20 C 30 C Humidity 50 70 Paper 80 gsm A4 Make sure documents written with ink are completely dry Documents to be faxed must be from 14 8 to 21 6 cm wide and 14 8 to 35 6 cm long Loading documents and paper DO NOT use paper that is curled wrinkled folded ripped stapled paper clipped pasted or taped DO NOT use cardboard news...

Page 30: ...ke sure you put the documents face up top edge first in the ADF until you feel them touch the feed roller 3 Adjust the paper guides to fit the width of your documents DO NOT pull on the document while it is feeding To use the ADF we recommend that the scanner glass must be empty ADF Document Support Approx 10 mm Depth ...

Page 31: ...st be A4 size 21 6 to 29 7 cm 1 Lift the document cover 2 Using the document guidelines on the left centre the document face down on the scanner glass 3 Close the document cover To use the scanner glass the ADF must be empty If the document is a book or is thick do not slam the cover or press on it Documents are Face Down on the Scanner Glass ...

Page 32: ...p the paper flat and away from moisture direct sunlight and heat The coated side of glossy paper is shiny Avoid touching the shiny coated side Load glossy paper with the shiny side facing up toward you Avoid touching either side of transparencies because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stai...

Page 33: ... Legal 50 of 80 gsm Inkjet Paper Letter A4 20 Glossy Paper Letter A4 20 Transparencies Letter A4 10 Envelopes DL COM 10 C5 Monarch JE4 10 Photo Card 102 mm X 152 mm L 89 mm X 127 mm 2L 127 mm x 178 mm 30 Index Card 127 mm x 203 mm 30 Cut Sheet Paper Weight Plain Paper 64 to 120 gsm Inkjet Paper 64 to 200 gsm Glossy Paper Up to 220 gsm Index card Up to 120 gsm Thickness Plain Paper 0 08 to 0 15 mm ...

Page 34: ...paper support Do not use paper or envelopes that are damaged curled wrinkled or irregularly shaped that are extremely shiny or highly textured that were previously printed by a printer that cannot be arranged uniformly when stacked that are made with a short grain Do not use envelopes that are of a baggy construction that are embossed have raised writing on them that have clasps on them that are n...

Page 35: ...inter 3 mm 3 mm 3 mm 3 mm Copy 3 mm 3 mm 3 mm 3 mm A5 Printer 3 mm 3 mm 3 mm 3 mm Copy 3 mm 3 mm 3 mm 3 mm A6 JIS_B5 Exective Printer 3 mm 3 mm 3 mm 3 mm Letter Legal Printer 3 mm 3 mm 6 mm 6 mm Photo Card 102 mm x 152 mm Printer 3 mm 3 mm 3 mm 3 mm Copy 3 mm 3 mm 3 mm 3 mm L 2L Printer 3 mm 3 mm 3 mm 3 mm Index Card 127 mm x 203 mm Printer 3 mm 3 mm 3 mm 3 mm Envelopes DL C5 COM10 Monarch JE4 Pri...

Page 36: ...the stack of paper well to avoid paper jams and mis feeds 2 Press and slide the paper guide to fit the paper width Printable area depends on the Printer driver settings The figures above are approximate and the printable area may vary depending on the type of cut sheet paper you are using Paper Guide ...

Page 37: ... is below the maximum paper mark To load glossy paper 1 Fan the stack of glossy paper well 2 Put a sheet of plain paper in the paper tray first and then put the stack of glossy paper on top of it If the glossy sheets are double feeding put one sheet in the paper tray at a time Paper Print Side Maximum Paper Mark ...

Page 38: ...s to make them as flat as possible 2 Press and slide the paper guide to fit the width of the envelopes Insert them into the paper tray with the address side toward you and pointed in the direction below If the envelopes are double feeding put one envelope in the paper tray at a time Print Side Maximum Paper Mark ...

Page 39: ...programming options Menu table You can probably program your machine without the User s Guide if you use the Menu table that begins on page 3 3 These pages will help you understand the menu selections and options that are found in the machine s programs Memory storage If there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Con...

Page 40: ...ection you want or Then set an option by pressing Menu Set when that option appears on the LCD The LCD will then show the next menu level Press or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows Accepted Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level Exit the me...

Page 41: ...he type of paper in the paper tray 4 6 3 Volume 1 Ring High Med Low Off Adjusts the ring volume 4 7 2 Beeper High Med Low Off Adjusts the volume level of the beeper 4 7 3 Speaker High Med Low Off Adjusts the speaker volume 4 8 4 P Save Setting Fax Receive On Off Customizes the Power Save key not to receive fax in Standby mode 4 8 The factory settings are shown in Bold to accept to exit Press the M...

Page 42: ... for New Zealand Off You can answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes 5 8 5 Auto Reduction On Off Reduces the size of incoming faxes 5 6 6 Memory Receive On Off Automatically stores any incoming faxes in its memory if it runs out of paper 5 9 7 Polling RX Standard Secure Timer Sets up your machine to poll another...

Page 43: ...4 5 Real Time TX Off On Next Fax Only You can send a fax without using the memory 6 8 6 Polled TX Standard Secure Sets up the document on your machine to be retrieved by another fax machine 6 14 7 Overseas Mode On Off Adjusts for overseas transmissions which can sometimes cause problems 6 12 3 Set Quick Dial 1 Speed Dial Stores Speed Dial numbers so you can dial by pressing only a few keys and Sta...

Page 44: ...hine 8 2 3 Remote Access You must set your own code for Remote Retrieval 8 3 4 Print Document Prints incomingfaxes stored in the memory 5 6 8 2 6 Remaining Jobs Checks which jobs are in the memory or cancels a delayed fax or polling job 6 9 0 Miscellaneous 1 TX Lock 1 Key Lock Prohibits most functions except receiving faxes into memory 6 16 2 Distinctive Not available in New Zealand ON OFF Use wit...

Page 45: ...emory 6 21 6 27 6 30 3 Copy 1 Quality Best Normal Fast Selects the Copy resolution for your type of document 10 15 2 Brightness Adjusts the brightness 10 15 3 Contrast Adjusts the contrast for copies 10 15 4 Color Adjust 1 Red R R R R R Adjusts the amount of Red in copies 10 16 2 Green G G G G G Adjusts the amount of Green in copies 3 Blue B B B B B Adjusts the amount of Blue in copies Main Menu S...

Page 46: ...djusts the brightness 11 10 4 Contrast Adjusts the contrast 11 10 5 Color Enhance Enhance On Enhance Off 1 White Balance Adjusts the hue of the white areas 11 11 2 Sharpness Enhances the detail of the image 3 Color Density Adjusts the total amount of colour in the image Main Menu Submenu Menu Selections Options Descriptions Page The factory settings are shown in Bold to accept to exit Press the Me...

Page 47: ... of original 2 23 1 2 B W File Type TIFF PDF Selects the default file format for black and white scanning 2 23 1 3 ColorFile Type PDF JPEG Selects the default file format for colour scanning 2 23 1 4 Test Print MFC 3420C only 6 Test Print MFC 3820CN only You can print a test sample page to check the print quality and adjust the Vertical Alignment 13 12 Main Menu Submenu Menu Selections Options Des...

Page 48: ... address 5 Host Name BRN_XXXXXX Enter the Host name 6 WINS Config Auto Static You can choose the WINS configuration mode 7 WINS Server Primary 000 000 000 000 Specifies the IP address of the primary or secondary server 8 DNS Server Primary 000 000 000 000 Specifies the IP address of the primary or secondary server 9 APIPA On Off Automatically allocates the IP address from the link local address ra...

Page 49: ...6 Network Config MFC 3820CN only 0 Initial Setup 1 Receive Mode Fax Only Fax Tel External TAD Manual You can choose the receive mode that best suits your needs 5 1 5 2 2 Date Time Puts the date and time on the LCD and in headings of faxes you send 4 1 3 Station ID Fax Name Program your name and fax number to appear on each page you fax 4 2 4 Tone Pulse Not available in New Zealand Tone Pulse Selec...

Page 50: ...Menu Set 0 2 2 Enter the last two digits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 for 6th 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the date and time whenever the ma...

Page 51: ...eadability as appropriate As an example if the machine is installed in Australia and the same line is to be used for both fax and voice calls and your national telephone number is 0161 444 5555 then you must set the fax and telephone number parts of your station ID as 61 161 444 5555 1 Press Menu Set 0 3 2 Enter your fax number up to 20 digits Press Menu Set 3 Use the dial pad to enter your name u...

Page 52: ... numbers and twice between characters Making corrections If you entered a letter incorrectly and want to change it press to move the cursor under the incorrect character Then press Stop Exit All letters above and to the right of the cursor will be deleted Re enter the correct character You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is o...

Page 53: ...lect it Setting Tone or Pulse dialing mode Not available in New Zealand Your machine comes set for Tone dialing service multi frequency If you have Pulse dialing service rotary you need to change the dialing mode 1 Press Menu Set 0 4 2 Press or to select Pulse or Tone Press Menu Set 3 Press Stop Exit Press for space Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 4 Tone Pulse ...

Page 54: ...d Scan You can change the number of seconds or minutes the machine takes after the last Copy or Scan operation before it returns to Fax mode If you select Off the machine stays in the mode you used last 1 Press Menu Set 1 1 2 Press or to select 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off 3 Press Menu Set 4 Press Stop Exit 1 Mode Timer ...

Page 55: ...ess Stop Exit The print quality of black ink varies depending on the kind of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using repels the black ink select Glossy 3 Color which simulates black ink by combining the three ink colours The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine When y...

Page 56: ...y time you press these keys the machine will ring so you can hear the active setting as the LCD shows it The volume changes with each key press The new setting will stay until you change it again Setting the Beeper Volume You can change the beeper volume The default factory setting is Low When the beeper is on the machine beeps every time you press a key or make a mistake and after a fax is sent o...

Page 57: ... can customise the machine s Power Save key The default mode is On Your machine can receive faxes or calls even if the machine is Power Save mode If you want to have your machine not to receive faxes or calls turn this setting to Fax Receive Off See Turning the machine to Power Save condition on page 1 5 1 Press Menu Set 1 4 2 Press or to select Off or On 3 Press Menu Set 4 Press Stop Exit 3 Speak...

Page 58: ...ou cannot have an answering machine on the same line even if it is on a separate wall socket phone socket on the same line You cannot use the telephone company s Voice Mail in this mode External TAD with an external answering machine The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD Fax messages are printed Use this mode if you have c...

Page 59: ... Press Menu Set 0 1 3 Press or to select Fax Only Fax Tel External TAD or Manual Press Menu Set 4 Press Stop Exit If you are changing the Receive Mode while in another operation the LCD will return to that operation 1 Receive Mode Current Receive Mode Fax Fax Only F T Fax Tel TAD External TAD Mnl Manual ...

Page 60: ...y s Distinctive Ring service keep the Ring Delay setting of 4 See Fax Detect on page 5 5 and Operation from extension telephones on page 5 7 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 1 3 Press or to select how many times the line rings before the machine answers Press Menu Set 02 10 for Australia 01 10 for New Zealand 00 10 for some countries If you select 00 the line won ...

Page 61: ...s on the same line will ring with the special pseudo double ring However you can still answer the call on any extension phone in a separate wall socket phone socket on the same line as the machine See Operation from extension telephones on page 5 7 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 2 3 Press or to select how long the machine will ring to alert you that you have a v...

Page 62: ... means you ll have to activate the machine yourself by lifting the handset of an external or extension phone and then press Mono Start or Colour Start on the machine OR by pressing 51 91 for New Zealand if you are not at your machine See Operation from extension telephones on page 5 7 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 3 3 Use or to select On or Off Press Menu Set 4...

Page 63: ...a fax from the memory If you set Fax Storage to ON for Remote Retrieval you can still print a fax from the memory when you are at your machine See Setting Fax Storage on page 8 2 1 Press Menu Set 2 5 4 2 Press Mono Start or Colour Start 3 After printing has finished press Stop Exit If you receive faxes that are split onto two pages turn on this setting But if sending document is too long the machi...

Page 64: ...d no one is on the line you should assume that you re receiving a manual fax Press 51 91 for New Zealand and wait for the chirp or until the machine s LCD displays Receiving and then hang up Your caller will have to press Start to send the fax For Fax Tel mode only When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you re...

Page 65: ...ht not work with some telephone systems The preset Fax Receive Code is 51 91 for New Zealand The preset Telephone Answer Code is 51 91 for New Zealand 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 4 3 Press or to select On or Off Press Menu Set 4 If you want to enter a new Fax Receive Code Press Menu Set 5 If you want to enter a new Telephone Answer Code Press Menu Set 6 Press...

Page 66: ...memory is full following this no further incoming fax call will be automatically answered To print all data put fresh paper in the paper tray and press Mono Start or Colour Start If the Memory Receive is Off at this time The current fax reception will continue with the remaining page s being stored in memory subject to available memory Subsequent incoming faxes calls will not be automatically answ...

Page 67: ...ure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setup for Polling Receive Standard Polling Receive is when you call another fax machine to receive a fax from it 1 If it is not illuminat...

Page 68: ...ress Mono Start or Colour Start Setup Delayed Polling Receive You can set the machine to begin Polling Receive at a later time 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 7 3 Press or to select Timer Press Menu Set 4 The screen prompts you to enter the time you want to begin polling 5 Enter the time in 24 hour format you want to begin polling For example enter 21 45 for 9 45...

Page 69: ...ber and press Menu Set and then go to Step 5 If you selected Timer enter the time in 24 hour format you want to begin polling and press Menu Set and then go to Step 5 5 Specify the destination fax machines up to 390 which you wish to poll by using Speed Dial Search a Group see Setting up Groups for Broadcasting on page 7 3 or the dial pad You must press Menu Set between each location 6 Press Mono ...

Page 70: ...der or from the scanner glass Enter Fax mode Before sending faxes make sure Fax is illuminated in green If not press Fax to enter Fax mode The default setting is Fax How to dial There are three ways to dial Manual dialling Press all of the digits of the phone or fax number Setup Send ...

Page 71: ... Speed Dial memories Press Search Speed Dial and the navigation keys to search See Storing Speed Dial numbers on page 7 1 To search alphabetically you can use dial pad to enter the first letter of the name you are looking for If the LCD shows Not Registered when you enter the Speed Dial number a number has not been stored for it two digit number To search alphabetically To search numerically ...

Page 72: ...lass See Using the scanner glass on page 2 3 3 Dial the fax number Press Mono Start or Colour Start The machine starts scanning the first page If you press Colour Start the machine starts sending 4 To send a single page press 2 or press Mono Start again The machine starts sending the document OR To send more than one page press 1 and go to Step 5 5 Place the next page on the scanner glass Press Me...

Page 73: ...1 3 Pick up the handset of the external phone and listen for a dial tone 4 On the external phone dial the fax number you want to call 5 When you hear the fax tone press Mono Start or Colour Start 6 If you picked up the handset of the external phone replace it Out of Memory message If you get an Out of Memory message while scanning the first page of a fax press Stop Exit to cancel the scan If you g...

Page 74: ...u OR Press 2 if you have finished choosing settings and go to the next step Contrast If your document is very light or very dark you may want to set the contrast Use Light to send a light document or make the fax darker Use Dark to send a dark document or make the fax lighter 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 1 4 ...

Page 75: ... or to select the resolution you want Press Menu Set 5 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a fax number Press Mono Start or Colour Start Standard Suitable for most typed documents Fine Good for small print and transmits a little slower than Standard resolution S Fine Good for small prin...

Page 76: ...y the machine will automatically redial up to three times at five minutes intervals Colour fax transmission Your machine can send a colour fax to machines that support this feature However colour faxes cannot be stored in the memory so Delayed fax and Polling Transmit features are not available 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Ente...

Page 77: ...mission You can set Real Time TX to On for all documents or for the next fax only If you want to fax multiple pages from the scanner glass Real Time Transmission should be set to Off 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 5 Your machine normally uses Dual Access However to send a colour fax the machine will send the do...

Page 78: ...Send menu OR Press 2 if you have finished choosing settings 7 Enter a fax number Press Mono Start or Colour Start Checking job status Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD shows No Jobs Waiting 1 Press Menu Set 2 6 2 If you have more than one job waiting press or to scroll through the list 3 Press Stop Exit In Real Time Transmission the redial fea...

Page 79: ...sing Stop Exit Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory 1 Press Menu Set 2 6 Any jobs that are waiting will appear on the LCD 2 If you have more than two jobs waiting press or to select the job you want to cancel Press Menu Set OR If you only have one job waiting go to Step 3 3 Press 1 to cancel OR Press 2 to exit without cancelling To cancel another...

Page 80: ...elayed fax To include Speed Dial numbers and manually dialled numbers in the same broadcast you must press Menu Set between each of the numbers Use Search Speed Dial to help you choose the numbers easily See Setting up Groups for Broadcasting on page 7 3 After the broadcast is finished a Broadcast Report will be printed to let you know the results Enter the long dialling sequence numbers as you wo...

Page 81: ...aving difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will turn itself off 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 7 4 Press or to select On or Off Press Menu Set 5 Press 1 if you want to ...

Page 82: ... in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 3 4 Enter the time you want the fax to be sent in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM 5 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a fax number Press Mono Start The number...

Page 83: ...s or to select On or Off Press Menu Set 4 Press Stop Exit Setup for Polled Transmit Standard Not available for colour faxes Polled Transmit is when you set up the machine to wait with a document in memory so another fax machine can retrieve it 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 6 4 Press or to select Standard Press...

Page 84: ...e Press Menu Set 5 Enter a four digit number Press Menu Set 6 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you finished selecting settings and go to Step 7 7 Press Mono Start The machine starts scanning the document You can use Secure Polling only with another Brother fax machine The document will be stored and can be retrieved from any...

Page 85: ... When switched On TX Lock prohibits most functions The following functions listed are available while TX Lock is switched On Receiving faxes Answering making telephone calls with an external telephone Scheduled Delayed Transmission Polling Fax Forwarding Remote Retrieval Provided it was set before TX Lock was switched ON ...

Page 86: ...s Menu Set The screen prompts you to enter the password 7 Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON If the password you enter at Step 7 is incorrect the screen would display Wrong Password After 2 seconds the display will then re...

Page 87: ...ess Menu Set 2 0 1 2 Press or to choose Set TX Lock 3 Press Menu Set The screen prompts you to enter the password 4 Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON If the password you enter at Step 4 is incorrect the screen would displ...

Page 88: ...he display reverts to normal TX Lock is now switched OFF If you forget the TX Lock password please contact your Brother dealer or Brother for assistance If the password you enter at Step 2 is incorrect the screen would display Wrong Password After 2 seconds the display will then return to displaying TX Lock Mode You must then start from Step 1 to switch OFF TX Lock Password XXXX ...

Page 89: ...st for receiving faxes After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not change the receive mode to the other mode while the Distinctive Ring is set to on All extension phones ring fax machine is silent Fa...

Page 90: ...ur calls You can respond quickly to calls you missed because Caller IDs are received and stored in your machine memory Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls Businesses that provide mail order services money lending services or provide confidential information can protect themselves from false orders or acceptance of false identificatio...

Page 91: ...reception The 31st call will cause the oldest ID to be erased The Caller ID information stored in the memory can be used for the following Selecting a Caller ID from the Memory for Call Reply You can scroll through the Caller IDs on the display and select one for your machine to dial Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will...

Page 92: ... Press or to select Display and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu S...

Page 93: ...s in to your main number all the phones will ring You can set an external answering device TAD to answer calls on the other number s See the chart in the following page What is the Advantage of Using the FaxAbility Function Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will an...

Page 94: ...kly learn to recognize the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s After you have set the FaxAbility feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can n...

Page 95: ...sions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below 1 Press Menu Set 2 0 2 The screen displays 2 Press or to set FaxAbility to On or Off If you have FaxAbility service select On 3 Press Menu Set 4 Press or to set Call Waiting to On or Off If you have Cal...

Page 96: ...e orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number Once you pick up the handset the caller s ID disappears You will see up to the first 16 characters of the number on t...

Page 97: ...ou want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu Set 2 0 3 2 Press or to select Print Report 3 Press Menu Set 4 Press Mono Start If you use the Caller ID for Dial back Please be sure that you use appropriate dialling procedure...

Page 98: ...e phone number just for receiving faxes You ll need to set Distinctive Ringing to On Setting the Distinctive Ringing 1 Press Menu Set 2 0 2 2 Press or to select On or Off 3 Press Menu Set 4 Press Stop Exit You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function The machine will answer only calls to the Distinctive Ringing number After ...

Page 99: ...ck up the handset the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory You will see the first 16 characters of the number or name Out of Area display means call originates outside your Caller ID service area Private Call display means the caller has intentionally blocked transmission of information If both the name and number are rece...

Page 100: ...Press or to select Display and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu Se...

Page 101: ... store 100 numbers 1 Press Menu Set 2 3 1 2 Use the dial pad to enter a two digit Speed Dial location number 01 40 for MFC 3420C 00 99 for MFC 3820CN For example press 05 Press Menu Set 3 Enter the phone or fax number up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page 4 3 to help you enter letters OR Press Menu Set t...

Page 102: ...ing a change How to change the stored number If you want to erase the whole number or whole name press Stop Exit when the cursor is under the first the digits or letters The characters above and to the right of the cursor will be deleted If you want to change a character use or to position the cursor under the character you want to change and then type over it 2 Enter a new number Press Menu Set 3...

Page 103: ...ing Speed Dial numbers on page 7 1 and Broadcasting Not available for colour faxes on page 6 11 1 Press Menu Set 2 3 2 2 Use the dial pad to enter the two digit Speed Dial number where you want to store the Group Press Menu Set For example press 07 and Menu Set 3 Use the dial pad to enter the Group number Press Menu Set For example press 1 for Group 1 4 To include Speed Dial numbers in the Group p...

Page 104: ...ad and the chart on page 4 3 to enter a name for the Group Press Menu Set For example type NEW CLIENTS 7 Press Stop Exit You can print a list of all the Speed Dial numbers Group numbers will be marked in the column of GROUP See Printing reports on page 9 3 Name ...

Page 105: ...d in the order that you entered it as soon as you press Mono Start or Colour Start See Storing Speed Dial numbers on page 7 1 For example you can store 555 on Speed Dial 03 and 7000 on Speed Dial 02 If you press Search Speed Dial 03 Search Speed Dial 02 and Mono Start or Colour Start you will dial 555 7000 To temporarily change a number you can substitute part of the number with manual dialling us...

Page 106: ...ave time If you re sending a fax automatically and the line is busy the machine will automatically redial one time five minutes after the transmission Tone or Pulse Not available in New Zealand If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone ...

Page 107: ... Press Menu Set 2 5 1 2 Press or to select On or Off Press Menu Set The LCD will ask you to enter the fax number to which faxes will be forwarded 3 Enter the forwarding number up to 20 digits Press Menu Set 4 Press Stop Exit Remote Fax Options Not available for colour faxes After you have selected Fax Forwarding Fax Storage is set to On automatically If you bring the Fax Forwarding feature back to...

Page 108: ...s 1 all fax data is erased and Fax Storage is turned off If you press 2 faxes are not erased and Fax Storage stays on See Printing a fax from the memory on page 5 6 Backup Print If you ve set Fax Storage to On your machine automatically prints faxes as they are received into the memory This is a safety feature in case the power goes off so you won t lose your messages If there are faxes in the mem...

Page 109: ...is inactive code 1 Press Menu Set 2 5 3 2 Enter a three digit code using numbers 0 9 or Press Menu Set The preset cannot be changed 3 Press Stop Exit Do not use the same digits that appear in your Fax Receive Code 51 or Telephone Answer Code 51 See Operation from extension telephones on page 5 7 You can change your code at any time by entering a new one If you want to make your code inactive press...

Page 110: ...your Remote Access Code 3 digits followed by 3 The machine signals if it has received fax messages 1 long beep Fax messages No beeps No messages 4 The machine gives two short beeps which tells you to enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command 5 Press 90 to reset the machine when yo...

Page 111: ... 6 Once you have registered the number Fax Forwarding will be set to On 2 Fax Forwarding 4 Fax Forwarding number 6 Fax Storage ON You can turn Fax Storage to On or Off after you have retrieved or erased all your messages 7 Fax Storage OFF 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message s See page 8 6 3 Erase faxes from the memory If you...

Page 112: ...messages Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using Touch Tone 1 Dial your fax number 2 When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages 3 When you hear two short beeps use the dial pad to press 954 4 Wait for the ...

Page 113: ...elect On or On Image the report will print for every fax you send If you send a lot of faxes to the same place you may need more than the job numbers to know which faxes you must send again Selecting On Image or Off Image will print a section of the fax s first page on the report to help you remember 1 Press Menu Set 2 4 1 2 Press or to select Off Off Image On or On Image Press Menu Set 3 Press St...

Page 114: ...down 3 Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM 4 Press Stop Exit If you select 6 12 24 hours 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you selected has passed the machine will print the Journal early and th...

Page 115: ...ono Start 1 Help List Prints the Help List so you can see at a glance how to quickly program your machine 2 Quick Dial Lists names and numbers stored in the Speed Dial memory in numerical order 3 Fax Journal Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive 4 XMIT Verify Prints a Transmission Verification Report for your last transmission 5 User Settin...

Page 116: ...efore making copies make sure that Copy is illuminated in green If it is not press Copy to enter Copy mode The default setting is Fax You can change the number of seconds or minutes that the machine stays in Copy mode See Setting the Mode Timer on page 4 5 Making copies Copy Ratio The LCD shows the default copy setting Quality No of Copies ...

Page 117: ...olour Start Making multiple copies 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Mono Start or Colour Start To stop copying press Stop Exit To sort the copies press the Options key See Using the Copy keys Temporary settings on page 10 4 ...

Page 118: ... Start to copy scanned pages You will need to clear some jobs from the memory before you can continue When you get an Out of Memory message you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100 To gain extra memory you can turn off Fax Storage See Setting Fax Storage on page 8 2 OR Print the faxes that are in the memory See Printing a fax from ...

Page 119: ...chine returns to its default settings 60 seconds after it finishes copying If you want to use these temporary settings again place the next document in the ADF within that time However if you have set the Mode Timer for copy and Scan modes to 0 or 30 seconds the machine returns to the default settings after the number of seconds that has been set for mode timer See Setting the Mode Timer on page 4...

Page 120: ...pies you want up to 99 4 Press Enlarge Reduce 5 Press or to select the enlargement or reduction ratio you want Press Menu Set OR You can select Custom and press Menu Set Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 Press Menu Set For example press 5 3 to enter 53 6 Press Mono Start or Colour Start OR Press other temporary copy keys for more settings Press Enlarge Redu...

Page 121: ...e copy quality Fast Normal or Best Press Menu Set 6 Press Mono Start or Colour Start OR Press other Temporary Copy keys for more settings Press Quality and or Normal Recommended mode for ordinary printouts Good copy quality with adequate copy speed Fast Fast copy speed and lowest ink consumption Use FAST to save time document to be proof read large documents or many copies Best Use this mode to co...

Page 122: ... Start if you re finished choosing settings OR Press or to select more settings Press Copy Options Menu Selections Options Factory Setting Page Paper Type Plain Inkjet Glossy 4 Color or 3 Color Transparency Plain 10 8 Paper Size A4 A5 10 W X15 H cm A4 10 9 Brightness 10 10 Contrast 10 11 Stack Sort Stack Sort Stack 10 12 Page Layout Off 1 in 1 2 in 1 4 in 1 P 4 in 1 L Poster 3 x 3 Off 1 in 1 10 13...

Page 123: ...type of paper you are using Plain Inkjet Glossy or Transparency Press Menu Set 6 If you selected Glossy press or to select Glossy 4 Color or Glossy 3 Color Press Menu Set 7 Press Colour Start or Mono Start OR Press or for more settings The print quality of black ink depends on the type of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using ...

Page 124: ...cuments on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Paper Size Press Menu Set 5 Press or to select the size of paper you are using A4 A5 or 10 W X15 H cm Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings You can copy only on A4 A5 and Photo Card 10 W X15 H cm paper ...

Page 125: ... in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Brightness Press Menu Set 5 Press to make a lighter copy OR Press to make a darker copy Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 126: ... it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Contrast Press Menu Set 5 Press to increase the contrast OR Press to decrease the contrast Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 127: ... so on 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Stack Sort Press Menu Set 5 Press or to select Sort Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 128: ...ed the document in the ADF the machine starts printing If you are using the scanner glass 7 After the machine scans the page the LCD shows Press 1 to scan next page 8 Put the next document on the scanner glass Press Menu Set Repeat Steps 7 and 8 for each page of the layout 9 After all the pages of the document have been scanned press 2 to end P means Portrait and L means Landscape For 2 in 1 or 4 ...

Page 129: ...10 14 MAKING COPIES 2 in 1 4 in 1 P Poster 3X3 You can make a poster size copy of a photograph For Poster copies you cannot make more than one copy P L 4 in 1 L ...

Page 130: ...l Best or Fast Press Menu Set 3 Press Stop Exit Brightness 1 Press Menu Set 3 2 2 Press to make a lighter copy OR Press to make a darker copy Press Menu Set 3 Press Stop Exit Contrast You can change the contrast to help an image look sharper and more vivid 1 Press Menu Set 3 3 2 Press to increase the contrast OR Press to decrease the contrast Press Menu Set 3 Press Stop Exit 1 Quality 2 Brightness...

Page 131: ... Menu Set 3 4 2 Press or to select Red Green or Blue Press Menu Set 3 Press to increase the colour saturation OR Press to decrease the colour saturation Press Menu Set 4 Return to Step 2 to select the next colour OR Press Stop Exit 4 Color Adjust ...

Page 132: ...f documents which should not be copied Money Bonds or other certificates of indebtedness Certificates of Deposit Armed Forces Service or Draft papers Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted work...

Page 133: ...mat The image file extension must be JPG Other image file extensions JPEG TIF GIF and so on will not be recognized Walk up PhotoCapture Center printing must be performed separately from PhotoCapture Center operations using the PC Simultaneous operation is not available IBM Microdrive is not compatible with the machine The machine can read up to 999 files in a media card Use only Smart media cards ...

Page 134: ...nt the index which shows thumbnails views of photos stored on your media card Even if the machine is not connected to the computer you can know the individual image number on the media card Press or to select Print Index and then press Menu Set Press Colour Start to start printing index sheet See Printing the Index Thumbnails on page 11 5 4 To print the images press or to select Print Images and t...

Page 135: ...a card is inserted properly PhotoCapture light is OFF the media card is not properly inserted PhotoCapture light is BLINKING the media card is being read or written to There are separate slots on your machine for a CompactFlash card a SmartMedia card Memory Stick and SD Card Use only Smart media cards with a 3 3v voltage rating SmartMedia MemoryStick SD Card CompactFlash ...

Page 136: ... proper slot the LCD shows 3 Press PhotoCapture The LCD shows Do NOT unplug the power cord or remove the media card from the media drive slot while the machine is reading or writing to the card the PhotoCapture key is blinking You will lose your data or damage the card The media active message will be shown for 60 seconds and then disappear Even in that case you can enter the PhotoCapture mode by ...

Page 137: ...page Index page with 6 or 4 images per line This will show all the pictures on the media card 1 Make sure you inserted the media card Press PhotoCapture See page 11 3 2 Press or to select Print Index Press Menu Set 3 Press or to select 6 Images Line or 4 Images Line Press Menu Set 4 Press Colour Start to start printing Index Index 4 Images Line 6 Images Line Print time for 4 Images Line will be sl...

Page 138: ... you have entered all the image numbers that you want to print 4 After you have selected all the image numbers Press Menu Set again and go to Step 5 OR To print without changing any settings press Colour Start Print the Index first See Printing the Index Thumbnails on page 11 5 If your media card is with DPOF information the LCD shows DPOF Print Yes please go to DPOF printing on page 11 8 You can ...

Page 139: ... another size go to Step 7 OR To print without changing settings press Colour Start Print Size 6 If you selected A4 press or to select the print size 10X8cm 13X9cm 15X10cm 18X13cm or 20X15cm Press Menu Set and go to Step 7 OR To print without changing settings press Colour Start Printed Position Number of Copies 7 Use the dial pad to enter the number of copies you want Press Menu Set 8 Press Colou...

Page 140: ...h SmartMedia Memory Stick or SecureDigital with DPOF information is put into your machine you can print the selected image easily 1 Insert your media card into the proper drive slot 2 Press PhotoCapture 3 Press or to select Print Images to select individual images Press Menu Set 4 If there is a DPOF file on the card the LCD shows 5 Press or to select DPOF Print Yes Press Menu Set 6 Press Colour St...

Page 141: ... number of the setting you want to change See details on the following pages Print Quality 1 Press Menu Set 4 1 2 Press or to select Normal Fine or Photo Press Menu Set 3 Press Stop Exit Paper Size 1 Press Menu Set 4 2 2 Press or to select 10x15cm Glossy 13x18cm Glossy A4 Glossy A4 Plain 10x15cm Inkjet or A4 Inkjet Press Menu Set 3 If you selected A4 or 13x18cm Glossy press or to select the print ...

Page 142: ...OR Press to make a darker print Press Menu Set 3 Press Stop Exit Contrast You can choose the contrast setting More Contrast will make an image look sharper and more vivid 1 Press Menu Set 4 4 2 Press to increase the contrast OR Press to decrease the contrast Press Menu Set 3 Press Stop Exit 3 Brightness 4 Contrast ...

Page 143: ... 3 If you selected On Press or to select 1 White Balance Press Menu Set OR To skip the White Balance Press or to select 2 Sharpness or 3 Color Density 4 Press or to adjust the degree of White Balance Press Menu Set 5 Repeat Step 4 and Step 5 to adjust the degree of Sharpness and Colour Density OR Press Stop Exit If you select On you can customize the White Balance Sharpness or Colour Density 5 Col...

Page 144: ...imilar to adjusting the fine focus on a camera If the image is not in true focus and you cannot see the fine details of the picture then adjust the sharpness Colour Density This setting adjusts the total amount of colour in the image You can increase or decrease the amount of colour in an image to improve a washed out or weak picture Cropping If your photo is too long or wide to fit the available ...

Page 145: ... attention Media Error This message will appear if you insert a media card that is either bad or not formatted or when there is a problem with the media drive To clear this error take out the media card No File This message will appear if you try to access the media card in the drive slot does not contain a JPG file Out of Memory This message will appear if you are working with images that are too...

Page 146: ...e Using the PhotoCapture Center from your PC on page 7 1 in Software User s Guide on the CD ROM or Using the PhotoCapture Center from a Macintosh MFC 3320CN and MFC 3820CN only on page 9 24 in the Software User s Guide on the CD ROM Using PhotoCapture Center for scanning documents You can scan the documents into a media card See Scan to Card MFC 3320CN and MFC 3820CN only on page 2 22 in Software ...

Page 147: ...a major cause of fatalities The fact that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This machine must be installed near a power outlet which is easily accessible In case of emergencies you mus...

Page 148: ...aning 5 Do not use this product near water 6 Do not place this product on an unstable cart stand or table The product may fall causing serious damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be blocked or covered The openings should ne...

Page 149: ...ll liquid of any kind on the product 14 Do not attempt to service this product yourself because opening or removing covers may expose you to dangerous voltage points and or other risks Refer all servicing to service personnel 15 Wait until pages have exited the machine before picking them up 16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the f...

Page 150: ...s it imply that any product is compatible with all of Telecom s network services 6 This equipment does not fully meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances 7 If a charge for local calls is acceptable the Dial Button should not be...

Page 151: ... never be placed near or over a radiator or heater This product should not be placed in a built in installation unless proper ventilation is provided 15 This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available consult with your dealer or local power company 16 This product is equipped with a 3 wire earthed plug This plu...

Page 152: ...s been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance indicating a need for service 23 This unit will only work in conjunction with a tone signalling DTMF telephone but some telephones are not compatible Since noise or speech from the telephone can upset dialling from this unit errors may result if the devices are used together in other than quiet ...

Page 153: ...ower is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This machine must be installed near a power outlet which is easily accessible In case of emergencies you must disconnect the power cord from the power outlet in order to shut off power completely IMPORTANT NOTICE ...

Page 154: ...ked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or on a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided 8 This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available consult with your deale...

Page 155: ... risks and may void your warranty Please refer all servicing to our Authorized Service Personnel A list of Authorized Service Centres has been included for your convenience or you may contact the Brother Dealer for Service 16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions If the power cord is damaged or frayed If the prod...

Page 156: ...inst the risk of electrical shock always disconnect all cables from the wall outlet before servicing modifying or installing the equipment This equipment may not be used on coin service lines provided by the telephone company or connected to party lines Brother cannot accept any financial or other responsibilities that may be the result of your use of this information including direct special or c...

Page 157: ...ScanSoft Inc Presto PageManager is a registered trademark of NewSoft Technology Corporation Microdrive is a trademark of International Business Machine Corporation SmartMedia is a registered trademark of Toshiba Corporation CompactFlash is a registered trademark of ScanDisk Corporation Memory Stick is a registered trademark of Sony Corporation MagicGate is a trademark of Sony Corporation Each comp...

Page 158: ...The document scanned from ADF was longer than about 90cm See Using the automatic document feeder ADF on page 2 1 or Document jams on page 13 4 Check Paper Size Paper is not the correct size Reload the correct size of paper A4 and then press Mono Start or Colour Start Check Paper The machine is out of paper Add paper and then press Mono Start or Colour Start The paper is jammed in the machine See P...

Page 159: ...lity to convert it the colour fax will be received into memory as a black and white fax Replace the ink cartridges See Replacing the ink cartridges on page 13 21 Low Temperature The print heads are too cold Allow the machine to warm up Machine Error XX The machine has a mechanical problem Call Brother Customer Service Media Error MFC 3820CN The media card is either bad or not formatted Reinsert th...

Page 160: ...ther operations in progress finish and then try again OR Clear the data in the memory See Out of Memory message on page 10 3 Printing operation in process Reduce print resolution Paper Jam The paper is jammed in the machine See Printer jam or paper jam on page 13 5 Unsupported Card MFC 3820CN only You inserted a media card that can not be used Reinsert the correct media card ERROR MESSAGES ERROR M...

Page 161: ...ake out any paper from the ADF that is not jammed 2 Lift the ADF cover 3 Pull the jammed document out to the right 4 Close the ADF cover 5 Press Stop Exit Document is jammed inside the ADF unit 1 Take out any paper from the ADF that is not jammed 2 Lift the document cover 3 Pull the jammed document out to the right 4 Close the document cover Press Stop Exit ...

Page 162: ... or paper jam Remove the jammed paper depending on where it is jammed in the machine Paper is jammed inside the front of the machine Pull the jammed paper toward you Paper is jammed in the paper tray 1 Remove any paper from the paper tray that is not jammed ...

Page 163: ...p the jammed paper to remove it Paper is jammed inside the paper tray 1 Pull the paper tray out of the machine If you have difficulty removing the jammed paper press and hold the paper release lever as you pull out the page Paper Release Lever Paper Tray ...

Page 164: ...per is jammed inside the machine 1 Open the scanner cover by lifting the scanner cover 2 Remove the jammed paper 3 Close the scanner cover If the jammed paper is under the print heads unplug the machine and then you can move the print heads to take out the paper Jammed paper Scanner Cover ...

Page 165: ...y become clogged Cartridge expiration dates are printed on the package Make sure the Printer Driver matches the type of paper you are using See Media Type on page 1 6 in Software User s Guide on the CD ROM Try using the recommended types of paper See About paper on page 2 4 The recommended environment for your machine is between 20 C to 33 C Printing appears dirty or ink seems to run Make sure you...

Page 166: ...oblem your scanner is dirty See Cleaning the scanner on page 13 19 Handling Incoming Calls machine Hears Voice as CNG Tone If your machine is set to Fax Detect ON it is more sensitive to sounds Your machine may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones Deactivate the fax by pressing Stop Exit Try avoiding this problem by ...

Page 167: ...FF Bi Directional Printing by un checking it See Bi Directional Printing on page 1 7 in Software User s Guide on the CD ROM There are some dense lines Check Reverse Order in the Basic tab of the printer driver Printing is slow In the Colour tab from the Advanced tab in the printer driver uncheck the Colour Enhancement Colour Enhancement is not working properly If the image data is not full colour ...

Page 168: ...ry to eject the media card it means the card is being accessed Wait a while and then try again e If all of the above do not work please turn off your PC and machine and then turn them on again You will have to unplug the power cord of the machine to turn it off Network Difficulties MFC 3820CN only I cannot print over the Network Make sure that your machine is powered on and is On Line and in Ready...

Page 169: ...ur hand or a cloth 1 Press Ink 2 Press or to select Cleaning Press Menu Set 3 Press or to select the colour you want to clean Press Menu Set The machine will clean the print head When cleaning is finished the machine will go back standby mode automatically Print quality check If the print quality is not good you can print a Print Quality Check Sheet to help you find the settings you may need to ch...

Page 170: ...as shown below press 2 No The LCD will ask you if the print quality is OK for each colour 6 Press 2 No for any colour with a problem The LCD shows Press 1 Yes The machine will start cleaning the colours 7 After cleaning is finished press Mono Start or Colour Start The machine will start printing the Print Quality Check Sheet again and then return to STEP A 8 If STEP A is OK press 1 to proceed to S...

Page 171: ...ss 2 No to select it 10 For 600 dpi press the number of the test print that most closely matches the number 0 sample 1 8 11 For 1200 dpi press the number of the test print that most closely matches the number 0 sample 1 8 12 Repeat Steps 1 and 2 in Print Quality Check to print another sample Print Quality Check Sheet and then check it 13 Press Stop Exit When an ink head nozzle is clogged the print...

Page 172: ... Check Sheet If the problem still exists repeat the cleaning and test print procedures at least five times for the new ink cartridge If ink is still missing call Brother dealer Caution Do NOT touch the print head Touching the print heads may cause permanent damage and may void the print head s warranty Checking the ink volume You can check the ink that is left in the cartridge 1 Press Ink 2 Press ...

Page 173: ...ng the white shipping cover press all the ink cartridge covers down Caution If you are not able to find the shipping cover do NOT remove the ink cartridges before shipping It is essential that the machine be shipped with either the shipping cover or the ink cartridges in position Shipping without them will cause damage to your machine and may void your warranty 2 Unplug the machine from the teleph...

Page 174: ...NE MAINTENANCE 13 17 5 Attach the yellow protective bar 6 Remove the paper tray and output paper support 7 Wrap the machine in the bag and place it in the original carton with the original packing material Protective Yellow Bar ...

Page 175: ...13 18 TROUBLESHOOTING AND ROUTINE MAINTENANCE 8 Pack the printed materials in the original carton as shown below Do not pack the used ink cartridges in the carton 9 Close the carton ...

Page 176: ...machine and lift the document cover Clean the scanner glass and the white film with isopropyl alcohol on a soft lint free cloth Open the document cover Clean the white film and the glass strip under the film with isopropyl alcohol on a lint free cloth Document Cover White Film White film Glass Strip ...

Page 177: ...r wheels and flat cable and encoding film Be sure to unplug the machine from the AC power outlet before cleaning the printer platen To clean your machine printer platen wipe it with a soft lint free cloth that is dry Paper Feed Star Wheel Do NOT Touch Encode Film Do NOT Touch Flat Cable Do NOT Touch Printer Platen Clean Here ...

Page 178: ...low or empty Be sure to follow the LCD prompts so you replace the colour cartridges in the appropriate order When the ink cartridges are running low you must use the Ink key to begin the cartridge replacement Steps 1 to 3 If the ink is empty skip to Step 3 1 Press Ink 2 Press or to select Replace Ink Press Menu Set 3 Lift the scanner cover 4 Push the appropriate coloured ink cartridge covers and r...

Page 179: ...ge into the carriage 8 After installing the ink cartridge close the scanner cover Your machine prepares for a head cleaning and goes online The LCD prompts you to verify that you removed the ink cartridge for each colour Example Have you removed Blck 1 Yes 2 No 9 If you removed the ink cartridge press 1 OR If you did not remove the ink cartridge press 2 The LCD prompts you to verify that the ink c...

Page 180: ...th water immediately and call a doctor if you are concerned Caution DO NOT remove ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the printer will not know the quantity of ink left in the cartridge DO NOT shake the ink cartridges because the ink may spill when you take off the sealing tape If ink stains your body or clothing wash with soap or deter...

Page 181: ...in your machine may cause damage to the machine itself and or it may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party ink and or cartridges To protect your investment and guarantee your print quality please continue to replace consumed ink cartridges with only Genuine Brother Branded Supplies If the In...

Page 182: ... number will be sent as one transmission Brightness Changing the Brightness makes the whole image lighter or darker Beeper Volume Volume setting for the beep when you press a key or make an error Broadcasting The ability to send the same fax message to more than one location Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines durin...

Page 183: ... fax that had an error Extension phone A telephone on the fax number that is plugged into a separate wall socket External phone A TAD telephone answering device or telephone that is plugged into the socket F T Ring Time The length of time that the Brother machine rings when the Receive Mode setting is Fax Tel to notify you to pick up a voice call that it answered Fax Detect Enables your machine to...

Page 184: ...n Screen Programming and shows the date and time when the machine is idle Manual fax When you lift the handset of your external telephone or press Tel R so you can hear the receiving fax machine answer before you press Mono Start or Colour Start to begin transmission Menu mode Programming mode for changing your machine s settings MFL Pro Suite MFC 3820CN only Turns your machine into a printer and ...

Page 185: ...n send faxes in real time Remaining jobs You can check which jobs are waiting in memory and cancel jobs individually Remote Activation Allows you to transfer a fax call answered at an external or extension phone to the machine Remote Deactivation Fax Tel mode only When the machine answers a voice call it pseudo double rings You can pick up the call at an extension phone by pressing this code 5 1 R...

Page 186: ...es It includes the sender s name and fax number Super Fine resolution 392 x 203 dpi Best for very small print and line art TAD telephone answering device You can connect an external device or answering machine to the EXT socket of the machine Temporary settings You can select certain options for each fax transmission and copy without changing the default settings Tone A form of dialling on the tel...

Page 187: ...Paper Tray 100 Sheets 80 gsm Printer Type Ink Jet Print Method Piezo with 75 4 nozzles LCD Liquid Crystal Display 16 characters 1 line Power Source 220 240V 50 60Hz Power Consumption MFC 3420C Minimum Standby Peak Under 3 5 watts 7 Wh or less 25 C 22 Wh or less MFC 3820CN Minimum Standby Peak Under 4 watts 9 5 Wh or less 26 Wh or less Dimensions 453 mm 360 mm 320 mm 455 mm 594 mm 460 mm 308 mm 453...

Page 188: ...ies and envelopes Paper size Letter Legal Executive A4 A5 A6 JIS_B5 envelopes commercial No 10 DL C5 Monarch JE4 Photo card Index card For more details see Paper specifications for the paper tray on page 2 5 Maximum paper tray capacity Approx 100 sheets of 80 gsm plain paper Use only transparencies recommended for inkjet printing Paper Output Up to 50 sheets of A4 plain paper Face up print deliver...

Page 189: ...pi Available Media CompactFlash Microdrive is not compatible Compact I O card such as Compact LAN card and Compact Modem card are not supported SmartMedia 3 3V Not available for use with ID Memory Stick Not available for music data with MagicGate SD Secure Digital Memory Card File Extension Media Format Image Format DPOF EXIF DCF Photo Print JPEG TIFF Scan to Card JPEG PDF Colour TIFF PDF Black Pr...

Page 190: ...y Contrast Control Automatic Light Dark manual setting Resolution Horizontal 203 dot inch 8 dot mm Vertical Standard 3 85 line mm Black 7 7 line mm Colour Fine 7 7 line mm Black Colour Photo 7 7 line mm Black Superfine 15 4 line mm Black Speed Dial 40 stations MFC 3420C 100 stations MFC 3820CN Broadcasting 90 stations MFC 3420C 150 stations MFC 3820CN Automatic Redial 3 times at 5 minute intervals...

Page 191: ...are subject to change without prior notice Colour Monochrome Colour Monochrome TWAIN Compliant Yes Windows 98 98SE Me 2000 Professional Mac OS 8 6 9 2 Mac OS X 10 2 1 or greater WIA Compliant Yes Windows XP Resolution Up to 9 600 9 600 dpi interpolated Up to 600 2 400 dpi optical Maximum 1200 x 1200 dpi scanning with Windows XP resolution up to 9 600 x 9 600 dpi can be selected by using the Brothe...

Page 192: ... machine uses Brother s OP Technology to automatically vary the printing resolution for producing the highest quality output Brother s OP Technology is automatically activated during colour printing using Photo mode and selects the print resolution appropriate for the printing task up to 4800 x 1200 optimized dpi when printing on photo quality paper Output image quality varies based upon many fact...

Page 193: ...ac OS X 10 1 10 2 1 or greater Printing 5 Scanning 2 4 PC FAX Send and Remote Setup 6 Only 128 MB 160 MB NOTE All registered trademarks referenced herein are the property of their respective companies For the latest drivers go to the Brother Solutions Center at http solutions brother com 1 Application Software is different for Windows and Macintosh 2 Scanning is supported in 10 2 1 or greater 3 Ma...

Page 194: ...ess consumes a small amount of ink You can connect your machine to a network for Network Printing Network Scanning and Internet Fax Also included is Brother BRAdmin Professional Network Management software Support for Windows 98 Me 2000 XP Mac OS 8 6 9 2 Mac OS X 10 1 10 2 4 or greater Ethernet 10 100 BASE TX Auto Negotiation TCP IP RARP BOOTP DHCP APIPA NetBIOS WINS LPR LPD Port9100 SSDP mDNS FTP...

Page 195: ...nal TAD 1 10 external telephone 1 9 Consumable items S 8 Control panel overview 1 2 Copy brightness 10 10 color adjustment 10 16 contrast 10 15 default settings 10 15 Enlarge Reduce 10 5 enter Copy mode 10 1 keys 10 4 multiple 10 2 Out of Memory 10 3 Page Layout 10 13 paper 10 8 Quality key 10 6 quality setting 10 15 single 10 2 Sort ADF only 10 12 temporary settings 10 4 using ADF 10 2 Cordless p...

Page 196: ...p Print 8 2 printing from memory 5 6 turning on 8 2 Fax stand alone receiving 5 1 difficulties 13 8 Fax Forwarding 8 5 from extension phone 5 7 reducing to fit on paper 5 6 retrieving from a remote site 8 6 Ring Delay setting 5 3 sending 6 1 automatic 6 4 Broadcasting 6 11 canceling from memory 6 10 colour fax 6 7 contrast 6 5 delayed 6 13 enter Fax mode 6 1 from ADF 6 3 from memory Dual Access 6 ...

Page 197: ...tions PBX 1 13 O Options key copying Brightness 10 10 Paper Size 10 9 Paper Type 10 8 P Paper 2 4 S 2 capacity 2 5 size of original 2 1 Type 4 6 Phone line connections 1 12 difficulties 13 9 multi line PBX 1 13 PhotoCapture Center CompactFlash 11 1 DPOF printing 11 8 Memory Stick 11 1 Printing images 11 6 Printing Index 11 5 SmartMedia 11 1 specifications S 3 Power failure 3 1 Print area 2 7 diffi...

Page 198: ...te and Time 4 1 Station ID fax header entering text 4 2 Shipping the machine 13 16 Speed Dial changing 7 2 dialling 6 2 T TAD telephone answering device external 1 10 5 1 connecting 1 10 1 12 Receive Mode 5 1 recording OGM 1 12 Telstra FaxStream Duet 6 20 Temporary copy settings 10 4 Text entering 4 3 special characters 4 4 Tone dialing 4 4 Tone signals on Pulse line 7 6 Troubleshooting 13 1 check...

Page 199: ... Access Code 1 Dial your fax number from a telephone or fax machine using touch tone When your machine answers immediately enter your Remote Access Code 3 digits followed by Your machine signals the kinds of messages it received 1 long beep Fax messages No beeps No messages After 2 short beeps enter a command Press 9 0 to reset your machine when you finish Hang up 2 3 4 5 6 1 4 Press 9 7 1 1 long ...

Page 200: ...A F AX Press 9 6 then to Retrieve all faxes press 2 then enter the number of remote fax machine followed by After the beep hang up and wait Erase all fax messages press 3 Changing Remote Access Code 1 2 Enter a three digit number from 000 to 999 The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands C HANGE F AX F ORWARDING S ETTING Press 9 5 then to Turn feature Off press 1 Sele...

Page 201: ...This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ Version B ...

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