TROUBLESHOOTING AND ROUTINE MAINTENANCE
12 - 4
Unable to
Change
Unable to
Clean
Unable to
Init.
Unable to
Print
Unable to
Scan
The machine has a mechanical
problem.
—
OR
—
A foreign obstacle, such as a clip
or ripped paper, is in the machine.
Open the scanner cover and remove any
foreign obstacles from inside the machine. If
the error message continues, please follow the
steps below before disconnecting the machine
so you will not lose any important messages.
Then, disconnect the machine from the power
source for several minutes (which will erase all
faxes), and then reconnect it.
Check whether the machine has faxes in
memory
1. Press
Menu/Set
,
9
,
0
,
1
.
2. If the machine has no faxes, disconnect the
machine from the power source for several
minutes and then reconnect it.
—
OR
—
If faxes are present, you can transfer them to
another fax machine. Go to step 3.
—
OR
—
For MFC-425CN, you can forward the
remaining faxes to your PC. Please see
Transfer faxes to your PC
.
Transfer faxes to another fax machine
If you have not set up your Station ID, you
cannot enter fax transfer mode.
3. Enter the fax number to which faxes will be
forwarded.
4. Press
Mono Start
.
5. After the faxes are transferred, disconnect
the machine from the power source for
several minutes and then reconnect it.
You can transfer the Fax Journal report to
another fax machine by pressing
Menu/Set
,
9
,
0
,
2
in step 1.
Transfer faxes to your PC (MFC-425CN only)
You can move the faxes from your machine’s
memory to your PC.
1. Press
Menu/Set
,
2
,
5
,
1
.
2. Using
▲
or
▼
, select
PC Fax Receive
, and
then press
Menu/Set
.
The LCD will ask if you want to transfer a fax
to your PC.
3. To transfer all faxes to your PC, press
1
.
—
OR
—
To keep all faxes in the machine’s memory,
press
2
.
4. After the faxes are transferred, disconnect
the machine from the power source for
several minutes and then reconnect it.
(For details see
Using
Brother PC-FAX
Software
page 6-1 in Software User’s Guide on
the CD-ROM.)
ERROR MESSAGES
ERROR
MESSAGE
CAUSE
ACTION