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Brother HL-2270DW, Network User'S Manual

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Brother HL-2270DW Network User'S Manual Download Page 43

Troubleshooting 

39

8

Is your Brother machine 
assigned with an available 
IP address?

wired/ 
wireless

1 (Windows

®

2000/XP, Windows Server

®

2003/2008)

Click the 

Start

 button, 

All Programs

 (

Programs

 for Windows

®

2000), 

Accessories

 and 

Windows Explorer

, and then 

My computer

.

(Windows Vista

®

/Windows

®

7)

Click the 

 button and 

Computer

.

2 Double-click 

Local Disk (C:)

, 

Program Files

 or 

Program Files (x86)

, 

Browny02

, 

Brother

, 

BrotherNetTool.ex 

 to run the program.

Note

If the 

User Account Control

 screen appears,

(Windows Vista

®

) Click 

Continue

.

(Windows

®

 7) Click 

Yes

.

 

3 Follow the on screen instructions.

4 Check the diagnosis by printing the Printer Settings Page.

Note

The Network Connection Repair Tool will start automatically if you check 

Enable Network Connection Repair Tool

 from the 

Options

 tab on the 

status monitor. This is not recommended when your network administrator 
has set the IP address to static, since it will automatically changes the IP 
address.

 

If the correct IP address and the Subnet mask are still not assigned even 
after using the Network Connection Repair Tool, ask the network 
administrator for this information, or visit the Brother Solution Center at 
http://solutions.brother.com/.

Did your previous printing 
job fail?

wired/ 
wireless

If the failed printing job is still in the print queue of your computer, delete it.

Double-click the printer icon in the following folder and then choose the 

Cancel All Documents

 in the 

Printer

 menu:

(Windows

®

 2000)

Start

, 

Settings

 and then 

Printers

.

(Windows

®

 XP)

Start

 and 

Printers and Faxes

.

(Windows Vista

®

)

, 

Control Panel

, 

Hardware and Sound

 and then 

Printers

.

(Windows

®

 7)

, 

Devices and Printers

 and then 

Printers and Faxes

.

The Brother machine cannot print over the network. 
The Brother machine is not found on the network even after successful installation. (continued)

Question

Interface Solution

Summary of Contents for HL-2270DW

Page 1: ... protocol information and detailed troubleshooting tips To find basic information about network and advanced network features of your Brother machine see the Network Glossary To download the latest manual please visit the Brother Solutions Center at http solutions brother com You can also download the latest drivers and utilities for your machine read FAQs and troubleshooting tips or learn about s...

Page 2: ...ver 2003 in this document represents Windows Server 2003 and Windows Server 2003 x64 Edition Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 Windows Vista in this document represents all editions of Windows Vista Windows 7 in this document represents all editions of Windows 7 Not all models are available in all countries IMPORTANT indicates a potentia...

Page 3: ...work setup method 12 Configuration using the Brother installer application on the CD ROM to configure your machine for a wireless network 12 Configuration using the one push wireless setting mode to configure your machine for a wireless network Infrastructure mode only 13 Configuration using the PIN Method of Wi Fi Protected Setup to configure your machine for a wireless network Infrastructure mod...

Page 4: ...features 32 Overview 32 Sending an E mail securely 33 Configuration using Web Based Management web browser 33 Sending an E mail with user authentication 33 Secure Management using BRAdmin Professional 3 Windows 35 To use the BRAdmin Professional 3 utility securely you need to follow the points below 35 8 Troubleshooting 36 Overview 36 Identifying your problem 36 A Appendix A 42 Supported protocols...

Page 5: ... the Brother machine can be used in both a wired and wireless network only one connection method can be used at a time 1 BRAdmin Professional 3 and Web BRAdmin are available as a download from http solutions brother com 2 Windows 7 only Introduction 1 Operating Systems Windows 2000 XP Windows Vista Windows 7 Windows Server 2003 2008 Mac OS X 10 4 11 10 6 x Printing r r r BRAdmin Light See page 3 r...

Page 6: ...Introduction 2 1 Other Network features 1 Security 1 Your Brother machine employs some of the latest network security and encryption protocols available See Security features on page 32 ...

Page 7: ...lled automatically when you install the printer driver If you have already installed the printer driver you do not have to install BRAdmin Light again Setting the IP address Subnet Mask and Gateway using BRAdmin Light 2 Note You can download Brother s latest BRAdmin Light utility from http solutions brother com If you require more advanced machine management use the latest version of the BRAdmin P...

Page 8: ... Double click the unconfigured device Note If the print server is set to its factory default settings if you do not use a DHCP BOOTP RARP server the device will appear as Unconfigured in the BRAdmin Light utility screen You can find the Node Name and MAC Address Ethernet Address by printing the Printer Settings Page See Printing the Printer Settings Page on page 27 for information on how to print ...

Page 9: ...Changing your machine s network settings 5 2 e Click OK f With the correctly programmed IP address you will see the Brother print server in the device list Windows Macintosh ...

Page 10: ...onitor machines that are connected to a client PC via the USB or parallel interface from BRAdmin Professional 3 For more information and to download the software visit us at http solutions brother com Note Please use the latest version of the BRAdmin Professional 3 utility that is available as a download from http solutions brother com This utility is only available for Windows users If you are us...

Page 11: ...m a Brother machine connected via the parallel or USB interface The BRPrint Auditor can then pass this information to another computer on the network running BRAdmin Professional 3 or Web BRAdmin 1 45 or greater This allows the administrator to check items such as page counts toner and drum status and the firmware version In addition to reporting to Brother network management applications this uti...

Page 12: ...mal obstructions Large objects and walls between the two devices as well as interference from other electronic devices can affect the data transfer speed of your documents Due to these factors wireless may not be the best method of connection for all types of documents and applications If you are printing large files such as multi page documents with mixed text and large graphics you may want to c...

Page 13: ...ng the printer driver have been completed Infrastructure mode Connected to a computer with a WLAN access point router or Ad hoc mode See page 10 Connected to a wireless capable computer without a WLAN access point router Using the Brother installer application Using the one push wireless setting mode Using the PIN Method of Wi Fi Protected Setup Using automatic wireless one push method Recommended...

Page 14: ... machine for a wireless network See page 15 Wireless configuration and installing the printer driver have been completed Ad hoc mode Connected to a wireless capable computer without a WLAN access point router or Infrastructure mode See page 9 Connected to a computer with a WLAN access point router Using the Brother installer application See page 21 Installing the printer driver See the Quick Setup...

Page 15: ...access point router with a network cable Connected to a wireless capable computer without a WLAN access point router in the network Ad hoc mode 3 This type of network does not have a central WLAN access point router Each wireless client communicates directly with each other When the Brother wireless machine your machine is part of this network it receives all print jobs directly from the computer ...

Page 16: ...n easily connect your machine to your wireless network and install the network software and printer driver which you need to complete the configuration of your machine for a wireless network You will be guided by the on screen instructions until you are able to use your Brother wireless network machine You must know your wireless network settings before you proceed with this installation Configura...

Page 17: ...t Hub or Router on the same network as the WLAN access point A you can temporarily connect the Hub or Router to the machine using a network cable B You can then remotely configure the machine from a computer on the network Configuration using the one push wireless setting mode to configure your machine for a wireless network Infrastructure mode only 3 If your WLAN access point router A supports ei...

Page 18: ...k Infrastructure mode only 3 If your WLAN access point router A supports Wi Fi Protected Setup you can also configure using the PIN Method of Wi Fi Protected Setup Connection when the WLAN access point router A doubles as a Registrar 1 Connection when another device C such as a computer is used as a Registrar 1 1 The Registrar is a device that manages the wireless LAN A A C ...

Page 19: ... a wireless network 3 For installation see the Quick Setup Guide Using the one push wireless setting mode to configure your machine for a wireless network 3 If your WLAN access point router supports either Wi Fi Protected Setup PBC 1 or AOSS you can configure the machine easily without knowing your wireless network settings Your Brother machine has one push wireless setting mode This feature autom...

Page 20: ... point router uses for one push configuration Wi Fi Protected Setup or AOSS Note Use a pointy object such as a ballpoint pen to press the button If you press the button for 3 seconds or more the machine will change to the PIN Method of the Wi Fi Protected Setup mode See Using the PIN Method of Wi Fi Protected Setup on page 18 d The machine starts the one push wireless setting mode The machine will...

Page 21: ...ine has detected more than 2 WLAN access points routers on your network that have the Wi Fi Protected Setup mode or the AOSS mode enabled Make sure that only one WLAN access point router has the Wi Fi Protected Setup mode or the AOSS mode enabled and try starting from c again A WLAN report will also be printed with the connection status If there is an error code on the printed report refer to Trou...

Page 22: ... the Wi Fi Protected Setup mode Note Routers or access points that support Wi Fi Protected Setup have a symbol as shown below How to configure your wireless machine using the PIN Method of Wi Fi Protected Setup 3 IMPORTANT If you are going to connect the Brother machine to your network we recommend that you contact your system administrator prior to installation a Make sure that the power cord is ...

Page 23: ...g your computer as a Registrar follow these steps Note To use a Windows Vista or Windows 7 computer as a Registrar you need to register it to your network in advance See the instruction supplied with your WLAN access point router If you use Windows 7 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions If you want to install the...

Page 24: ...tected no WLAN access point router on your network Make sure you place the Brother machine as close to the WLAN access point router as possible with minimal obstructions and try starting from c again If the same message is indicated again reset the print server back to its factory default settings and try again For resetting see Reset the network settings to the factory default on page 26 A WLAN r...

Page 25: ...using a firewall function of anti spyware or antivirus applications temporarily disable them Once you are sure that you can print please re enable your firewall You need to temporarily use a USB cable or an Ethernet LAN cable during configuration You must know your wireless network settings before you proceed with this installation Make sure you take notes on all the current settings such as SSID ...

Page 26: ... 2 The CD ROM main menu will appear Click Install Printer Driver Note If the window does not appear use Windows Explorer to run the Start exe program from the root folder of the Brother CD ROM When the User Account Control screen appears Windows Vista click Allow Windows 7 click Yes 3 When the License Agreement window appears click Yes if you agree to the License Agreement Network name SSID ESSID ...

Page 27: ...xt When you choose No you have the ability to configure the wireless setting in three different ways Using a USB cable temporarily Using an Ethernet LAN cable temporarily Using Ad hoc mode Note For Ad hoc setup users If a message to restart your computer appears after the wireless settings have been changed restart your computer and then go back to step b You can temporarily change the wireless se...

Page 28: ...Click Start and then Control Panel 2 Click the Network and Internet Connections icon 3 Click the Network Connections icon 4 Choose and right click Wireless Network Connection Click View Available Wireless Networks 5 You can see the SSID of the wireless printer in the list Choose SETUP and click Connect 6 Check the Wireless Network Connection status It may take a few minutes to change from 0 0 0 0 ...

Page 29: ...he factory default See Reset the network settings to the factory default on page 26 Print the Printer Settings Page See Printing the Printer Settings Page on page 27 Enable or Disable the wireless network See Enabling or disabling the wireless network For HL 2270DW on page 28 Control panel setup 5 ...

Page 30: ...settings using the BRAdmin applications or Web Based Management web browser For more information see Other Management Utilities on page 6 a Turn off the machine b Make sure that the front cover is closed and the power cord is plugged in c Hold down Go as you turn on the power switch Keep Go pressed down until all the LEDs light up and then the Ready LED turns off d Release Go Make sure that all th...

Page 31: ...nts a report listing all the current printer settings including the network print server print server settings You can print the Printer Settings Page using Go of the machine a Make sure that the front cover is closed and the power cord is plugged in b Turn on the machine and wait until the machine is in the Ready state c Press Go three times within 2 seconds The machine will print the current Pri...

Page 32: ... than 10 seconds the machine will print if you have any reprint data d Check the text to the right of IEEE 802 11b g in the Node Type section Active means that the wireless setting is enabled and Inactive means that the wireless setting is disabled Note You can switch the wireless network to enabled disabled using the BRAdmin applications or Web Based Management web browser For more information se...

Page 33: ...e error code on the printed report and refer to the Troubleshooting in the Quick Setup Guide You can print the WLAN report using Go of the machine a Make sure that the front cover is closed and the power cord is plugged in b Turn on the machine and wait until the machine is in the Ready state c Press Go five times within four seconds The machine prints the WLAN report ...

Page 34: ...rint server Change network and machine configuration details Note We recommend Microsoft Internet Explorer 6 0 or greater or Firefox 3 0 or greater for Windows and Safari 3 0 or greater for Macintosh Please also make sure that JavaScript and Cookies are always enabled in whichever browser you use If a different web browser is used make sure it is compatible with HTTP 1 0 and HTTP 1 1 You must use ...

Page 35: ...ed_Printer If you enable a NetBIOS name you can also use the node name For example http brnxxxxxxxxxxxx The NetBIOS name can be seen in the Printer Settings Page To learn how to print the Printer Settings Page see Printing the Printer Settings Page on page 27 For Macintosh users you can have easy access to the Web Based Management System by clicking the machine icon on the Status Monitor screen Fo...

Page 36: ... the machine This chapter explains how to configure them You can configure following security features Sending an E mail securely See Sending an E mail securely on page 33 Secure Management using BRAdmin Professional 3 Windows See Secure Management using BRAdmin Professional 3 Windows on page 35 Note We recommend to disable the FTP and TFTP protocols Accessing the machine using these protocols is ...

Page 37: ...e correct after configuration by sending a test E mail h After configuring click Submit The Test E mail Send Configuration dialog appears i Follow the instructions on screen if you want to test with the current settings Sending an E mail with user authentication 7 This machine supports POP before SMTP and SMTP AUTH methods to send an E mail via an E mail server that requires a user authentication ...

Page 38: ...changing the SMTP port number to a specific number which your ISP is using for the SMTP server for example port 587 you would then be able to send an E mail via the SMTP server If you can use both POP before SMTP and SMTP AUTH we recommend choosing SMTP AUTH If you choose POP before SMTP for the SMTP Server Authentication Method you need to configure the POP3 settings You can also use the APOP met...

Page 39: ...der versions of BRAdmin 1 from Advanced Setting of SNMP on Configure Protocol page using Web Based Management web browser See How to configure the machine settings using Web Based Management web browser on page 31 If you are managing a mixed group of older print servers 2 and the new print servers with BRAdmin Professional 3 we recommend using a different password in each group This will ensure se...

Page 40: ...ower cord is connected properly and the Brother machine is turned on The access point for wireless router or hub are turned on and its link button is blinking All protective packaging has been removed from the machine The toner cartridge and drum unit are installed properly The front and back covers are fully closed Paper is inserted properly in the paper tray For wired networks A network cable is...

Page 41: ...ng security software wired wireless Choose to search for Brother machine again on the installer dialog Allow access when the alert message of the security software appears during the printer driver installation For more information about security software see I m using security software on page 40 Is your Brother machine placed too far from the WLAN access point router wireless Place your Brother ...

Page 42: ...g the Network Connection Repair Tool Use the Network Connection Repair Tool to fix the Brother machine s network settings It will assign the correct IP address and the Subnet Mask To use the Network Connection Repair Tool ask to the network administrator for the details and then follow the steps below Note Windows 2000 Professional XP XP Professional x64 Edition Windows Vista Windows 7 You must lo...

Page 43: ...ecommended when your network administrator has set the IP address to static since it will automatically changes the IP address If the correct IP address and the Subnet mask are still not assigned even after using the Network Connection Repair Tool ask the network administrator for this information or visit the Brother Solution Center at http solutions brother com Did your previous printing job fai...

Page 44: ...ss If you did not choose to accept the security alert dialog the firewall function of your security software may be rejecting access Some security software might block access without showing a security alert dialog To allow access see the instructions of your security software or ask the manufacturer Note Allow access when the alert message to block the following programs of the security software ...

Page 45: ...work administrator and use the Network Connection Repair Tool to fix the IP address and the subnet mask automatically For the detail of the Network Connection Repair Tool see Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool in the Is your Brother machine assigned with an available IP address on page 38 Macintosh Confirm if the IP address and the Subnet Ma...

Page 46: ...P Server TFTP Client and Server SMTP Client ICMP LLTD responder Web Services Print Protocol IPv6 NDP RA DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port 9100 IPP FTP server SNMPv1 v2c HTTP Server TFTP Client and Server SMTP Client ICMPv6 LLTD responder Web Services Print Network Security Wired APOP POP before SMTP SMTP AUTH Wireless 1 WEP 64 128 bit WPA PSK TKIP AES WPA2 PSK AES APOP...

Page 47: ...ransfer Protocol 6 I Infrastructure mode 11 M MAC Address 3 6 27 N Network Connection Repair Tool 38 O one push 13 15 Operating systems 1 P PBC 12 13 PIN Method 14 18 POP before SMTP 33 Printer Settings Page 27 R Reset the network settings 26 S SMTP AUTH 33 Status Monitor 1 V Vertical Pairing 1 W Web Based Management web browser 1 6 Web BRAdmin 1 6 Web browser HTTP 6 Wi Fi Protected Setup 12 13 18...

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