Brother FAX-878 User Manual Download Page 100

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Troubleshooting and routine maintenance

Turn the upper left blue gear anti-clockwise to tighten the
ribbon as shown.

Turn the cartridge over and re-install it in your fax machine:
Insert the recessed

first and place the cartridge into its

four holders.

Press down on both sides of the top cover to close it securely.

Summary of Contents for FAX-878

Page 1: ... FAX 878 U S E R S G U I D E Verion 0 ARL ASA NZ ...

Page 2: ...lowing information for future reference Model Number FAX 878 Serial Number Date of Purchase Place of Purchase The serial number is on the bottom of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service ...

Page 3: ...d Publication Notice Under the supervision of Brother Industries Ltd this manual has been compiled and published covering the latest product descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall no...

Page 4: ...dealer or Brother Customer Service If metal objects water or other liquids get inside the machine immediately unplug the machine from the electrical socket Call your Brother dealer or Brother Customer Service This product should be connected to an AC power source within the range indicated on the rating label DO NOT connect it to a DC power source or inverter If you are not sure contact a qualifie...

Page 5: ...ot connect the fax machine to electrical sockets on the same circuit as large appliances or other equipment that might disrupt the power supply Avoid interference sources such as speakers or the base units of cordless phones IMPORTANT SAFETY INSTRUCTION When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to per...

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Page 7: ... number up to 20 digits and then press Menu Set 4 Enter a name up to 15 characters or leave it blank and then press Menu Set 5 Press or to select the type of number and press Menu Set 6 Press or to select if you set ANTI JUNK to ON or OFF and press Menu Set Not available in Australia and New Zealand 7 Press Stop Exit Storing Speed Dial numbers 1 Press Menu Set 6 2 2 Using the dial pad enter a two ...

Page 8: ...cument face down in the ADF 2 Press Search Mute and use the dial pad to enter the first letter of the name you are looking for 3 Press or to search the memory 4 Press Fax Start when the LCD shows the name you want to call Making copies Making a single copy 1 Insert the document face down in the ADF 2 Press Copy Reports twice Sorting multiple copies 1 Insert the document face down in the ADF 2 Pres...

Page 9: ...al Setup 4 1 Getting started 4 1 Setting the Date and Time 4 1 Setting the Station ID 4 2 Setting the Beeper Volume 4 4 Setting the Speaker Volume 4 4 Setting the Ring Volume 4 4 Setting PABX Australia and New Zealand only 4 5 Setting Tone or Pulse dialling mode Not available for New Zealand 4 5 5 Setup Receive 5 1 Basic receiving operations 5 1 Choosing the Receive Mode 5 1 Setting the Ring Delay...

Page 10: ...o dial 6 1 Manual dialling 6 1 One Touch dialling 6 1 Speed dialling 6 1 Search 6 1 Fax Redial 6 2 How to fax 6 2 Automatic transmission 6 2 Manual transmission 6 3 Sending a fax at the end of a conversation 6 3 Basic sending operations 6 3 Sending faxes using multiple settings 6 3 Contrast 6 4 Fax resolution 6 4 Multiple Resolution Transmission 6 5 Cancelling a fax in progress 6 5 Cancelling a sc...

Page 11: ...tions 8 2 Setting your remote access code 8 2 Remote Retrieval 8 3 Using your remote access code 8 3 Remote commands 8 4 Retrieving fax messages 8 5 Changing your Fax Forwarding number 8 5 9 Printing reports 9 1 FAX settings and activity 9 1 Customizing the Transmission Verification Report 9 1 Setting the Journal Period 9 1 Printing reports 9 2 How to print a report 9 2 10 Making copies 10 1 Using...

Page 12: ...or messages 12 1 Compatibility 12 4 Document Jam or Paper Jam 12 4 If you are having difficulty with the fax machine 12 6 Routine maintenance 12 8 Cleaning the print head 12 8 Cleaning the scanner 12 9 Changing the ribbon 12 9 G Glossary G 1 S Specifications S 1 General S 1 Copy S 1 Fax S 2 I Index I 1 A Accessory List A 1 ...

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Page 14: ...ress the correct keys we used special fonts and added some of the messages that will appear in the LCD 1 Introduction Bold Bold typeface identifies specific keys on the fax machine control panel Italics Italicized typeface emphasizes an important point or refers you to a related topic Courier New Courier New typeface identifies the messages on the LCD of the fax machine Warnings inform you what to...

Page 15: ...r Guides Press and slide to fit the document width 9 Control Panel Use the keys and display to control the fax machine 10 Cover Open Lever To open the top cover lift this lever No Name Description 11 AC Power Connector Plug in the power cord here 12 Telephone Line Socket LINE Plug in the telephone line here 13 External Telephone Line Socket EXT Plug in the telephone line of an external telephone h...

Page 16: ...m PULSE to TONE not available in New Zealand 5 Recall Use this key to gain access to an outside line for Australia and New Zealand only and or to recall the operator or transfer a call to another extension when it is connected to a PABX 6 Search Mute Lets you look up numbers stored in the dialling memory lets you put calls on hold and lets you dial stored numbers by pressing and a two digit number...

Page 17: ...se in Quick Dial numbers D Navigation Keys Menu Set The same key is used for menu and set operations Lets you access the menu to program and store your settings in the fax machine or Press to scroll forward or backward to see a menu selection OR You can press these keys to adjust the beeper ring or speaker volume or Press to scroll through the menus and options You can also use these keys to do a ...

Page 18: ...d the LCD continues to show RECEIVE To cancel the receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machines chirps overlap This must be for at least 2 to 4 seconds so the fax machines can understand how each is sending and receiving the fax The handshake cannot begin until the call is answered and the CNG tones only last for about 6...

Page 19: ...eceives the fax If it doesn t hear CNG tones the fax machine lets the TAD continue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The fax machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Ma...

Page 20: ...1 Record 5 seconds of silence at the beginning of your message This allows the fax machine time to listen for the fax CNG tones of automatic transmissions before they stop 2 Limit your speaking to 20 seconds Do not connect a TAD elsewhere on the same phone line Before you connect the external telephone answering machine remove the protective film from the EXT jack on the machine We recommend begin...

Page 21: ...ee that the unit will operate properly If the fax machine is to be connected to a multi line system ask your installer to connect the unit to the last line on the system This prevents the unit from being activated each time a telephone call is received If you are installing the fax machine to work with a PABX 1 It is not guaranteed that the unit will operate correctly under all circumstances with ...

Page 22: ...to 90 g m2 Thickness 0 08 to 0 12 mm Capacity up to 30 sheets The fax machine can only scan an image 208 mm wide regardless of how wide the paper is Do not use cardboard newspaper or fabric Do not use paper that is extremely shiny or highly textured that was previously printed by a printer that cannot be arranged uniformly when stacked that is made with a short grain that is curled wrinkled folded...

Page 23: ...ently insert the paper The side to be printed on must be face down When you use letter size paper remove paper guides as shown in the illustration 1 Press the small click of the paper tray 2 Press the paper guide to the direction of the arrow Tap the stack of paper so the edges are even P r i n t S i d e Paper paper guide click paper guide click Back side of the paper tray ...

Page 24: ...ogram the fax machine All you need to do is follow the instructions as they guide you through the menu selections and programming options Menu table You can probably program the fax machine without the User s Guide if you use the Menu table that begins on page 3 3 These pages will help you understand the menu selections and options that are found in the fax machine programs 3 On Screen Programming...

Page 25: ...ickly through each menu level by pressing the arrow key or for the direction you want Select an option by pressing Menu Set when that option appears on the LCD Then the LCD shows the next menu level Press or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows ACCEPTED Access the menu Go to the next menu level Accept an option Scroll through the curr...

Page 26: ... occurs or a document is sent or received 4 4 5 PBX Australia and New Zealand only ON OFF Turn on if PABX Private Automatic Branch Exchange is connected to your machine 4 5 2 SETUP RECEIVE 1 RING DELAY 02 10 example for Australia Sets the number of rings before your fax machine answers in FAX TEL FAX ONLY 5 2 2 F T RING TIME 20 55 20 for New Zealand 20 70 20 Sets the time for FAX TEL pseudo ring i...

Page 27: ...ts up your fax machine to poll another fax machine 5 7 3 SETUP SEND 1 COVERPG SETUP NEXT FAX ONLY ON OFF PRINT SAMPLE Automatically sends a programmable cover page or prints a sample coverpage 6 6 2 COVERPAGE NOTE Program a customized message for fax cover page 6 6 3 CONTRAST AUTO LIGHT DARK Change the lightness or darkness of a fax you are sending 6 4 4 RESOLUTION STANDARD FINE S FINE PHOTO Allow...

Page 28: ...fax machine set to send a fax later or if you have it set for Polling 6 13 6 SET QUICK DIAL 1 ONE TOUCH DIAL Stores One Touch Dial numbers so you can dial by pressing one key 7 1 2 SPEED DIAL Stores Speed Dial numbers so you can dial by pressing a few keys 7 2 3 SETUP GROUPS Sets up a Group number for broadcasting 7 4 7 REPORT SETTING 1 XMIT REPORT ON OFF Initial setup for TransmissionVerification...

Page 29: ... NORMAL BASIC If interference on your phone line interrupts your faxes try the BASIC setting 12 4 3 CALLER ID DISPLAY ID PRINT REPORT View and dial back or print a list of the last 30 Caller IDs stored in memory 5 9 4 DISTINCTIVE ON OFF The telephone company s Distinctive Ring allows you to have a voice number and fax number on the one phone line 5 14 4 FAXABILITY New Zealand only ON OFF If you ha...

Page 30: ...e to reset the date and time 1 Press Menu Set 1 2 2 Enter the last two digits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the ...

Page 31: ...code minus any leading 0 A space Your number on the local exchange using spaces to aid readability as appropriate 1 Press Menu Set 1 3 2 Enter your fax number up to 20 digits Press Menu Set You must enter a fax number to continue up to 20 digits 3 Enter your telephone number up to 20 digits Press Menu Set 4 Use the dial pad to enter your name up to 20 characters Press Menu Set See Entering text on...

Page 32: ...nt to change it press to move the cursor under the incorrect character Then press Stop Exit All the letters above and to the right of the cursor will be deleted Re enter the correct characters You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on the same key as the previous character press to move the cursor to the right before you pres...

Page 33: ...e 1 Press Hook 2 Press or to adjust the volume level The LCD shows the setting you are choosing Each key press changes the volume to the next setting The new setting will remain until you change it again 3 Press Hook Setting the Ring Volume You can turn the ring off or you can select a ring volume level when your machine is idle not being used Press or to adjust the volume level Every time you pre...

Page 34: ... TBR will work with most PABX systems allowing you to gain access to an outside line for Australia and New Zealand only or transfer calls to another extension The feature works when the Recall key is pressed Setting Tone or Pulse dialling mode Not available for New Zealand Your fax machine comes set for Tone dialling service multi frequency If you have Pulse dialling service rotary you need to cha...

Page 35: ...you to pick up the call Use this mode if you expect to receive lots of fax messages and few telephone calls You cannot have an answering machine on the same line even if it is on a separate wall socket phone socket on the same line TAD ANSWER MACH with an external answering machine The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD Fax...

Page 36: ...ith its special pseudo double ring when you have a voice call If it s a fax call the fax machine prints the fax This pseudo double ringing happens after the initial ringing from the phone company Only the fax machine rings and no other phones on the same line will ring with the special pseudo double ring However you can still answer the call on any extension phone in a separate phone socket on the...

Page 37: ...it at the fax machine 1 Press Menu Set 2 3 2 Use or to select ON SEMI or OFF Press Menu Set 3 Press Stop Exit Even if the caller hangs up during the pseudo double ringing the fax machine will continue to ring for the set time If you have set this feature to FAX DETECT ON but your machine does not automatically connect a fax call when you lift an external or extension phone handset press the Fax Re...

Page 38: ...ient memory is available the current fax reception will continue and remaining pages will be stored in memory subject to available memory Subsequent incoming faxes will not be answered automatically until fresh paper is put in the paper tray 1 Press Menu Set 2 6 2 Use or to select ON or OFF Press Menu Set 3 Press Stop Exit Receiving a fax at the end of a conversation At the end of a conversation y...

Page 39: ...correct socket on the machine press 5 1 9 1 for New Zealand and wait for the phone to be disconnected before you hang up the LCD shows RECEIVE Your caller will have to press the Start key to send the fax For FAX TEL mode only When the fax machine is in FAX TEL mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a voice call If you re at an extension or external phone y...

Page 40: ...eset Fax Receive Code is 5 1 9 1 for New Zealand The preset Telephone Answer Code is 5 1 9 1 for New Zealand The preset Activation Voice Code 8 1 1 Press Menu Set 2 4 2 Press or to select ON or OFF Press Menu Set 3 Enter the new Fax Receive Code Press Menu Set 4 Enter the new Telephone Answer Code Press Menu Set 5 Enter the new Activation Voice Code Press Menu Set 6 Press Stop Exit Don t hang up t...

Page 41: ...ng is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setting up Polling Receive Standard Polling Receive is when you call another fax machine to receive a fax from it 1 Press Menu Set 2 7 2 Press or ...

Page 42: ...or TIMER Press Menu Set when the screen displays the setting you want 3 If you selected STANDARD go to Step 4 If you selected SECURE enter a four digit number and press Menu Set and then go to Step 4 If you did not enter the correct secure code you will receive the following message DISCONNECTED If you selected TIMER enter the time in 24 hour format you want to begin polling and press Menu Set and...

Page 43: ...ne s memory In addition to the standard Caller ID features you can select a Caller ID and have your machine dial the number for you Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls At Home Residential customers can protect themselves from unwanted calls by seeing the callers name or number before they answer You will need to speak to your telepho...

Page 44: ... Call Reply You can scroll through the Caller IDs on the display and select one for your machine to dial See Selecting a Caller ID from the Memory for Call Reply on page 5 11 Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will list the Date Time Phone Number Caller ID and type of call Comment If UNAVAILABLE appears on the display it m...

Page 45: ... Press Menu Set 0 3 2 Press or to select DISPLAY ID and press Menu Set The caller ID of the last call will appear on the display If no ID is stored the beeper will sound and NO CALLER ID will appear on the display 3 Press or to scroll through the Caller IDs in the memory and press Menu Set to automatically dial the Caller ID number Wait until the screen prompts you to press the Fax Start key 4 Pre...

Page 46: ...our phone company With Call Reply automatic redial does not function in cases where the called party is busy or doesn t answer Printing Caller ID List 1 Press Menu Set 0 3 2 Press or to select PRINT REPORT and press Menu Set 3 Press Stop Exit Do you have Voice Mail If you have Voice Mail on the phone line that you will install your new fax on there is a strong possibility that Voice Mail and the f...

Page 47: ...mber just for receiving faxes What is the Advantage of using Telstra FaxStream Duet Function Using Telstra FaxStream Duet is the most efficient way to receive both fax and telephone calls on the same line When the voice call comes in all phones extension and external and the fax machine will ring to alert you to pick it up If a fax call comes in the fax machine will answer automatically without ri...

Page 48: ...nging On the other hand all extension and external phones will ring with a distinctive ring pattern Do not answer the phone as you are receiving a fax message Flowchart Sequence of Incoming Call Set the Distinctive Ringing to ON 1 Press Menu Set 0 4 The screen displays the current setting of this feature 2 Press or to select ON or OFF 3 Press Menu Set 4 Press Stop Exit If you set the Distinctive R...

Page 49: ...telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an Fax Receive Code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line How Does FaxAbility Work Your te...

Page 50: ...machine can suspend Call Waiting when incoming faxes are being sent to you 1 Set the fax machine to Manual Mode 2 Press Menu Set 0 4 3 Press or to select ON or OFF 4 Press Menu Set Only when FAXABILITY is set ON Call Waiting can be selected ON In case of FAXABILITY is set OFF Call Waiting is automatically OFF without choice 5 Press Menu Set 6 Press Stop Exit All extension phones ring fax machine i...

Page 51: ...function allowing you to dedicate one phone number just for receiving faxes You ll need to set Distinctive Ringing to ON Setting the Distinctive Ringing 1 Press Menu Set 0 4 2 Press or to select ON or OFF 3 Press Menu Set 4 Press Stop Exit You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function The fax machine will answer only calls to...

Page 52: ...ial number See Storing Speed Dial numbers Storing Junk Fax Call numbers on page 7 2 If the LCD shows NOT REGISTERED when you enter the Speed Dial number a number has not been stored for it Search You can search for names you have stored in One Touch and Speed Dial memories Press Search Mute and the navigation keys or to search See Storing One Touch Dial numbers Storing Junk Fax Call numbers on pag...

Page 53: ... 148 and 216 mm wide regardless of the paper width IMPORTANT Do not pick up the handset or press Hook 1 Insert the document face down top edge first in the Automatic Document Feeder ADF 2 Adjust the paper guides to fit the width of your document 3 Enter the fax number using One Touch Speed Dial Search or the dial pad See One Touch dialling on page 6 1 Speed dialling page 6 1 and Search on page 6 1...

Page 54: ...he end of a conversation you can send a fax to the other party before you both hang up 1 Ask the other party to wait for fax tones beeps and then to press Start before hanging up 2 Insert the document face down in the ADF Press Fax Start The LCD shows 3 Replace the handset Basic sending operations Sending faxes using multiple settings When you send a fax you can choose any combination of these set...

Page 55: ...o Step 5 5 Enter a fax number 6 Press Fax Start to send the fax The fax machine starts scanning the first page Fax resolution When you have an document in the ADF you can use the Resolution key to change the setting temporarily for this fax only Press Resolution repeatedly until the LCD shows the setting you want STANDARD Suitable for most typed documents FINE Good for small print and transmits a ...

Page 56: ...he display returns to the SETUP SEND menu OR Press 2 if you are finished choosing settings and go to Step 6 The screen prompts you to enter the fax number you want to call 6 Enter the fax number and press Fax Start Cancelling a fax in progress If you want to cancel a fax while the fax machine is scanning dialling or sending it press Stop Exit Cancelling a scheduled job You can cancel a fax job tha...

Page 57: ...e of the preset comments you can enter two personal messages of your own up to 27 characters See Entering text on page 4 3 5 USER DEFINED 6 USER DEFINED Most of the SETUP SEND settings are temporary to allow you to make changes for each fax you send However when you set up your Cover Page and Cover Page Comments you are changing the default settings so they will be available while faxing Composing...

Page 58: ...ttings The LCD returns to the SETUP SEND menu OR Press 2 if you have finished choosing settings 10 Enter the fax number you are calling and then press Fax Start Send a cover page for all faxes Make sure you have set up the Station ID before continuing This feature does not work without the Station ID See Setting the Station ID on page 4 2 You can set your machine to send a cover page whenever you ...

Page 59: ...er you have stored 5 Press Fax Start The fax machine stores the document in memory and then transmits it to all the numbers you entered If the line is busy your machine will redial Overseas Mode If you are having difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will t...

Page 60: ... or to select ON or OFF Press Menu Set 4 If you set Call Reservation to ON the LCD shows the current setting for Call Back Message Press or to select ON or OFF Press Menu Set 5 Press 1 if you want to select additional settings The display returns to the SETUP SEND menu OR Press 2 if you are finished choosing settings and go to Step 6 6 Enter the fax number and press Fax Start 7 If you ve set Call ...

Page 61: ...2 to scan the document into the memory 5 Press 1 if you want to choose more settings and the LCD will return to the SETUP SEND menu OR Press 2 if you have finished choosing settings and then go to Step 6 6 Enter the fax number 7 Press Fax Start The fax machine will wait until the time you have entered to send the fax The number of pages you can scan into the memory depends on the amount of data th...

Page 62: ... Menu Set 3 8 3 Press or to choose SECURE and press Menu Set 4 Enter a four digit number and press Menu Set 5 Press 1 to select DOC if you want your machine to scan the printed document at the time it is polled OR Press 2 to select MEMORY to scan the document into memory If you pressed 1 in Step 4 the document remains in the ADF until your fax machine is polled If you must use your fax machine bef...

Page 63: ...the fax machine to scan a fax into its memory and send it as soon as the scan is complete This way you don t have to wait for the entire fax to be transmitted before you retrieve your document 1 Insert the document face down in the ADF 2 Press Menu Set 3 9 3 To change the default setting press or to select ON or OFF Press Menu Set Go to Step 5 OR For the next fax transmission only press or to sele...

Page 64: ...or Polled Transmit TX Lock System TX Lock lets you prevent unauthorised access to the fax machine While TX Lock is ON the following operations are available Receiving faxes Answering calls Fax Forwarding If Fax Forwarding was already ON Remote Retrieval If Fax Storage was already ON While TX Lock is ON the following operations are NOT available Sending faxes Copy If the faxes you send are typicall...

Page 65: ...RIFY XXXX re enter the password Press Menu Set Turning TX Lock on 1 Press Menu Set 0 1 2 Press or to select SET TX LOCK Press Menu Set 3 Enter the registered 4 digit password Press Menu Set The machine goes offline and the LCD shows TX LOCK MODE Turning TX Lock off 1 Press Menu Set 2 Enter the registered 4 digit password Press Menu Set TX lock is automatically turned off If you forget the TX Lock ...

Page 66: ...s the One Touch key where you want to store a number 3 Enter the number up to 20 digits Press Menu Set 4 Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart to help you enter letters See Entering text on page 4 3 OR Press Menu Set to store the number without a name 5 Press or to select the type of number and press Menu Set 7 Quick Dial numbers and dialling o...

Page 67: ...Use the dial pad to enter the name up to 15 characters Press Menu Set You can use the chart on page 4 3 to help you enter letters OR Press Menu Set to store the number without a name 5 Press or to select the type of number and press Menu Set 6 Press or to select if you set ANTI JUNK to ON or OFF and press Menu Set Not available in Australia and New Zealand 7 Go to Step 2 to store another Speed Dia...

Page 68: ...hout making a change How to change the stored number or name If you want to change a character use or to position the cursor under the character you want to change and then type over it If you want to erase the whole number or whole name press Stop Exit when the cursor is under the first digit or letter The characters above and to the right of the cursor will be deleted 2 Enter a new number Press ...

Page 69: ...store the number For example press One Touch key 2 to store a Group 3 Use the dial pad to enter the Group number 1 to 4 and press Menu Set For example press 1 for Group 1 To include One Touch or Speed Dial numbers in the Group enter them as follows For example for One Touch key 3 press One Touch key 3 For Speed Dial location 09 press Search Mute then press 0 9 on the dial pad The LCD shows 03 09 4...

Page 70: ...ered on the monitor speaker If you press Hook before lifting the handset the call will be disconnected Replace the handset to finish the call One Touch dialling 1 Pick up the handset 2 When you hear a dial tone press the One Touch key of the location you want to call 3 To hang up a voice call replace the handset Speed Dialling 1 Pick up the handset 2 When you hear a dial tone press Search Mute pre...

Page 71: ... can press Redial Pause as many times as needed to increase the length of the pause Mute 1 Press Search Mute to put a call on hold 2 You can replace the handset without disconnecting the call 3 Pick up the fax machine s handset to release the call from hold If you press Search Mute without lifting the handset this key works as the Search key Redial Telephone If you are calling someone and the line...

Page 72: ...e signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals 1 Pick up the handset 2 Press Any digits dialled after this will send tone signals 3 When you hang up the fax machine will return to the Pulse dialling service ...

Page 73: ...arding number up to 20 digits Press Menu Set 4 Press or to select BACKUP PRINT ON or BACKUP PRINT OFF Press Menu Set The LCD will ask you to enter the fax number to which faxes will be forwarded 5 Press Stop Exit 8 Remote Fax Options If you select BACKUP PRINT ON faxes will also be printed at your fax machine so you will have a copy if there is a power failure before it is forwarded If you select ...

Page 74: ...l be unchanged Setting your remote access code The remote access code lets you access the Remote Retrieval features when you are away from the fax machine Before you use the remote access and retrieval features you have to set up your own code The default code is inactive code 1 Press Menu Set 8 2 2 Enter a three digit code using numbers 0 9 Press Menu Set The cannot be changed 3 Press Stop Exit I...

Page 75: ...ephone or another fax machine using touch tone 2 When the fax machine answers during a period of silence enter your Remote Access Code 3 digits followed by 3 The fax machine signals if it has received fax messages 1 long beep Fax messages No beeps No fax messages 4 The fax machine gives two short beeps which tells you to enter a command The fax machine will hang up if you wait longer than 30 secon...

Page 76: ... your Fax Forwarding number by entering 4 see page 8 5 Once you have registered the number Fax Forwarding will work 4 Fax Forwarding number 6 Fax Storage 96 Retrieve a fax 1 Print a memory status list Enter the number of a remote fax machine to print a memory status list 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax messages See page 8 5 3 Erase faxes from the...

Page 77: ...sages Changing your Fax Forwarding number The default setting of your fax forward number that has been previously stored can be changed from another telephone or fax machine using Touch Tone 1 Dial your fax number 2 When your fax machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages 3 When you hear two short beeps use the dial pa...

Page 78: ... the report by following the steps on the next page The default setting is EVERY 30 FAXES 1 Press Menu Set 7 2 2 Press or to choose a journal period 3 Press Menu Set If you choose 7 days the LCD will ask you to choose a day on which to begin the 7 day countdown 4 Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 P M 5 Press Stop Exit 9 Printing repo...

Page 79: ... This information will remain until you pick up the handset or press Hook Prints the Help List so you can see at a glance how to quickly program your fax machine Lists names and numbers stored in One Touch and Speed Dial memory in numerical order Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive Quick Dial list above alphabetically Lists your settings ...

Page 80: ...ng closer than 4 mm from the edge of the paper Making a single copy 1 Insert the document face down in the ADF 2 Press Copy Reports twice To cancel press Stop Exit Do NOT pull on the paper while copying is in progress 10Making copies Incoming faxes cannot be received on paper or into the memory while the fax machine is copying The default resolution for a single copy is S FINE Set the resolution t...

Page 81: ...SORT ELG RDC Enlarge or Reduce press Menu Set 4 Press or to select SORT or STACK To start copying now without enlarging or reducing press Copy Reports To reduce or enlarge the image press Menu Set 5 Press or to select an enlargement or reduction ratio 6 Press Copy Reports If you are making multiple copies and get a OUT OF MEMORY message while you are scanning the first page press Stop Exit to canc...

Page 82: ...nts which should not be copied Money Bonds or other certificates of debt Certificates of Deposit Service or Draft paper of the Armed Forces Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Documents badges or insignias of identification Licences and Certificates of Title to motor vehicles Works subject to Copyri...

Page 83: ...dicated on the label If you are not sure of the type of power available call your dealer or local power company 9 This product is equipped with a 3 wire grounded type plug a plug having a third grounded pin This plug will only fit into a grounded type electrical socket This is a safety feature If you are unable to insert the plug into the outlet call your electrician to replace your obsolete outle...

Page 84: ...product against power surges we recommend the use of a power protection device Surge Protector Important Information for New Zealand Important Safety Instructions 1 Read all of these instructions 2 Save them for later reference 3 Follow all warnings and instructions marked on the product 4 Unplug this product from the telephone and AC sockets in this order before cleaning Do not use liquid or aero...

Page 85: ...end of one call attempt and the beginning of another 13 Some parameters required for compliance with Telecom s Telepermit requirements are dependent on the equipment PC associated with this device In order to operate within the limits for compliance with Telecom s Specifications the associated equipment shall be set to ensure that calls are answered between 3 and 30 seconds of receipt of ringing 1...

Page 86: ...it into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug 24 Do not allow anything to rest on the power cord Do not locate this product where people can walk on the cord 25 Do not place anything in front of the machine that will block received fax...

Page 87: ...l cleaners Use a damp cloth for cleaning 5 Do not place this product near water 6 Do not place this product on an unstable cart stand or table The product may drop causing serious damage to the product 7 Slots and openings in the cabinet and the back or bottom are provided for ventilation to ensure reliable operation of the product and to protect it from overheating these openings must not be bloc...

Page 88: ...ded for your convenience or you may contact the Brother Dealer for Service 16 This product has no mains ON OFF switch It is therefore highly important that access to the mains plug and the mains socket to which the plug is connected is never obstructed in case for some reason the mains power to the machine must be quickly disconnected 17 Unplug this product from the wall outlet and refer servicing...

Page 89: ...egistered trademark of Brother Industries Ltd 2008 Brother Industries Ltd All rights reserved All other brand and product names mentioned in this manual are registered trademarks of their respective companies Shipment of the fax machine If for any reason you must ship your fax machine carefully package the fax machine to avoid any damage during transit We recommend that you save and use the origin...

Page 90: ...t properly loaded in the paper tray Refill the paper or remove the paper and load it again If this error appears while receiving a fax load paper to restart printing If you were copying or printing reports load paper and try again See How to load paper on page 2 2 The paper is jammed in the fax machine See Paper Jam on page 12 5 COVER IS OPEN CLOSE COVER The cover is not closed completely Close th...

Page 91: ... a fax from the memory on page 5 7 PAPER JAM PLS OPEN COVER REMOVE JAM The paper is jammed in the fax machine See Document Jam or Paper Jam on page 12 4 PHONE LINE BUSY The number you dialled does not answer or is busy Verify the number and try again POLLING FAILED You tried to poll a fax machine that is not in Polled Waiting mode Check the other fax machine s polling setup PRINTHEAD OVERHEATED WA...

Page 92: ...machine does not have faxes in its memory disconnect the fax machine from the power source for several minutes and then reconnect it OR If faxes are present you can transfer them to another fax machine Go to Step 3 Transfer faxes to another fax machine 3 Enter the fax number to which faxes will be forwarded 4 Press Fax Start 5 After the faxes are transferred disconnect the fax machine from the pow...

Page 93: ...t BASIC or NORMAL Press Menu Set 3 Press Stop Exit Document Jam or Paper Jam Document Jam The documents were not inserted or fed properly or were too long 1 Remove any paper that is not jammed from the ADF 2 Open the top cover by lifting the lever on the right side of the top cover 3 Pull the document toward the front of your fax machine 4 Close the top cover Press down on both sides of the top co...

Page 94: ...ight side of the top cover 3 Pull the jammed paper gently from the paper feeder toward the front of the fax machine as per diagram A If you can t pull the jammed paper towards the back and remove it as per diagram B 4 Close the top cover Press down on both sides of the top cover until it clicks 5 Put the paper back into the paper tray Top Cover Printout is jammed Diagram A Diagram B ...

Page 95: ... no answer check the telephone line cord connection Connect a standard telephone to the fax machine s telephone socket If there is no ringing when you call the fax machine ask your telephone company to check the line External Telephone answering device TAD does not answer when called Make sure that the external TAD is connected correctly See Connecting an external telephone answering device TAD on...

Page 96: ...n page 5 5 Transferring a call to the fax machine If you have answered at the fax machine s handset press Fax Start and hang up immediately If you answered at an extension phone press your three digit Fax Receive Code default setting is 51 or 91 for New Zealand When the fax machine answers hang up The fax machine hears voice as fax tone If the fax machine is set to Fax Detect ON it is more sensiti...

Page 97: ...ide of the top cover 3 Take out the print cartridge 4 To clean your fax machine s print head wipe the print head with a lint free cloth that is dry or lightly moistened with isopropyl alcohol 5 Wait until the alcohol on the print head is completely dry 6 Install the print cartridge See Changing the ribbon on page 12 9 7 Close the top cover Press down on both sides of the top cover until it clicks ...

Page 98: ...the top cover until you hear it click into place Changing the ribbon Your original ribbon that came with the fax machine may be either a starter up to 30 pages or full up to 144 pages and depends on the country you bought the machine in 1 Open the top cover by lifting the lever on the right side of the top cover 2 Remove the print cartridge containing the used ribbon and set it upside down with th...

Page 99: ...emove the white spools from the ends of the used cardboard cores Then insert them into the same positions in the new cores 6 Install the new ribbon in the cartridge 1 Slip the lower left cardboard core onto white spool of the cartridge and then slip the upper blue core onto the blue gear of the cartridge 2 Insert the upper and lower right white spools into the holders Insert the teeth of the white...

Page 100: ...r left blue gear anti clockwise to tighten the ribbon as shown 8 Turn the cartridge over and re install it in your fax machine Insert the recessed first and place the cartridge into its four holders 9 Press down on both sides of the top cover to close it securely ...

Page 101: ...on you can talk with the other party Caller ID A service purchased from the Telephone Company that lets you see the number or name of the party calling you Cancel Job Cancels a programmed job like Delayed Fax or Polling CNG tones The special tones beeps sent by fax machines during automatic transmission to tell the receiving machine that a fax machine is calling Communication error or Comm Error A...

Page 102: ... you are using a telephone answering device TAD Fine resolution Resolution is 203 x 196 dpi It is used for small print and graphs Group number A combination of One Touch and or Speed Dial numbers that are stored on a One Touch key for Broadcasting LCD liquid crystal display The display screen on the fax machine that shows interactive messages during On Screen Programming and shows the date and tim...

Page 103: ...it code to start the dialling process Standard resolution 203 x 98 dpi It is used for regular size text and quickest transmission Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super fine resolution 203 x 392 dpi Best for very small print and line art TAD telephone answering device You can connect an external TAD to your fax ma...

Page 104: ...ine Thermal with Ribbon LCD Liquid Crystal Display 16 characters x 1 Line Operating Environment Temperature 5 35 C Humidity 20 80 Best Print Quality 20 30 C Power Source 220 240V AC 50 60 Hz Power Consumption Standby under 4 0 watts Operating under 160 watts Dimensions Weight 2 8 kg with components Enlarge Reduce 50 to 150 50 75 87 93 100 120 125 150 Auto 193mm 271 mm 302 mm 324 mm 147mm 340 mm 12...

Page 105: ... Delayed Fax Contrast Control Automatic Light Dark manual setting Resolution Horizontal 8 dot mm Vertical Standard 3 85 line mm Fine Photo 7 7 line mm Superfine Photo copy 15 4 line mm One Touch Dial 12 stations Speed Dial 100 stations Groups Up to 4 groups Broadcasting Up to 112 locations Automatic Redial 3 times at 5 minutes intervals Auto Answer 2 3 4 5 6 7 8 9 or 10 rings for Australia 1 2 3 4...

Page 106: ... are subject to change without prior notice Memory Transmission Up to 20 pages Out of Paper Reception Up to 25 pages Starter Ribbon Australia and NewZealand only Yield Up to 30 pages A4 Refill Ribbon Rolls Yield Up to 144 pages A4 for PC 501 PC 402RF PC 404RF Up to 178 pages A4 for PC AS4RF Not available in Australia and New Zealand ...

Page 107: ... on LCD 12 1 12 3 Extension telephones using 5 5 External telephone 1 6 F Fax codes changing 8 2 Fax Receive Code 5 5 Remote Access Code 8 2 Telephone Answer Code 5 5 Fax Detect 5 3 Fax Forwarding 8 1 changing remotely 8 4 8 5 programming a number 8 1 Fax Journal 9 2 Fax Receive Code 5 5 5 6 Fax Storage 8 2 Fax Forwarding 8 1 printing from memory 5 7 turning on 8 2 Fax stand alone receiving 5 1 at...

Page 108: ...earch 6 1 Speed Dial changing 7 3 setting up 7 2 using 7 5 Quick Dial List 9 2 R Receive Mode 5 2 FAX ONLY 5 1 FAX TEL 5 1 MANUAL 5 1 TAD ANSWER MACH 5 1 Redial Pause 6 2 6 9 Reducing copies 10 2 long faxes 5 4 Remote Access Code 8 3 Remote Commands 8 4 Remote Retrieval 8 3 access code 8 2 8 3 commands 8 4 getting your faxes 8 5 Reports 9 2 Fax Journal 9 2 Journal Period 9 1 Help List 9 2 Memory S...

Page 109: ...ting 12 1 error messages on LCD 12 1 12 3 if you are having difficulty incoming calls 12 7 phone line difficulties 12 6 printing or receiving faxes 12 6 sending faxes 12 6 Turning 6 14 TX Lock 6 13 6 14 U User Settings List 9 2 V Volume setting beeper 4 4 ring 4 4 speaker 4 4 ...

Page 110: ...I 4 Index ...

Page 111: ...1 Printing Cartridge PC AS4RF 4 re fills for use in PC 501 Printing Cartridge Not available in Australia and New Zealand Change Receive Mode Press 9 8 then for TAD press 1 FAX TEL press 2 FAX ONLY press 3 Exit Remote Operation Press 9 0 Change Remote Access Code 1 Press Menu Set 8 2 2 Enter a three digit number The cannnot be changed 3 Press Menu Set 4 Press Stop Exit Using Remote Access Code 1 Di...

Page 112: ...en enter the number of remote fax machine and then to retrieve Memory Status List Turn Fax Storage on press 6 Retrieve a Fax Press 9 6 then to Print a Memory Status List press 1 then enter the number of remote fax machine and then After the beep hang up and wait Retrieve all faxes press 2 then enter the number of remote fax machine and then After the beep hang up and wait Erase all fax messages pr...

Page 113: ...ARL ASA NZ This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support fax machines purchased in their own countries ...

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Brother FAX-878, User Manual

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