Brother FAX-8360P Page 85 Owner'S Manual Download

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Troubleshooting and Maintenance

MAINTENANCE

Print Quality Difficulties

Printouts are too dark or light Adjust the print conditions by setting the Print Density function. It

has been factory set to the middle position. (See

Setting the Print

Density

, page 26.)

Printed pages contain white
stripes.

White Stripes or Faint Images

You may fix this by wiping the laser scanner windows with a clean
soft cloth. (See

Regular Maintenance

, page 80 and

Cleaning the

Printer

, page 81.) If you still see white stripes or faint images and

the display shows

CHANGE DRUM SOON

, replace the drum unit

with a new one.

Printed pages are stained with
toner or have vertical stripes.

Dark Stripes or Toner Stains

Clean the machine’s interior and the primary corona wire of drum
unit. (See

Regular Maintenance

, page 80 and

Cleaning the Drum

Unit’s Corona Wire

, page 82.) Make sure that the tab of the corona

wire is at the home position. If after cleaning, you still see dark
stripes or toner stains and the display shows

CHANGE DRUM

SOON

, replace the drum unit with a new one.

Printed pages have white
spots in black text and
graphic areas.

White Spots

Make sure that you use paper that meets the specifications. (See

Acceptable Paper

, page 104.) Rough surface or thick media can

cause the problem. If you still see white spots and the display shows

CHANGE DRUM SOON

, replace the drum unit with a new one.

This can also cause problems when using copy functions. In this
case, check the paper type setting.

Toner scatters and stains the
printed page.

Scattering Toner

Adjust the print conditions by setting the Print Density function.
(See

Setting the Print Density

, page 26.) Clean the machine’s

interior. (See

Regular Maintenance

, page 80 and

Cleaning the

Drum Unit’s Corona Wire

, page 82.) Make sure that you use paper

that meets specifications. (See

Acceptable Paper

, page 104.) If you

still have scattered toner and the display shows

CHANGE DRUM

SOON

, replace the drum unit with a new one.

The whole page is printed
black.

Black Page

Clean the machine’s interior and the primary corona wire of the
drum unit. (See

Regular Maintenance

, page 80 and

Cleaning the

Drum Unit’s Corona Wire

, page 82.) Also, do not use heat-sensitive

paper as it will cause this problem. After cleaning, if the printed
pages are still black or the display shows

CHANGE DRUM

SOON

, replace the drum unit with a new one. The drum unit may

be damaged.

Nothing is printed on the
page.

White page

Make sure that the toner cartridge is not empty. If the toner cartridge
is empty, replace the toner cartridge. (See

Replacing the Toner

Cartridge

, page 83.)

DIFFICULTY

SUGGESTIONS

Summary of Contents for FAX-8360P

Page 1: ...FAX 8360P OWNER S MANUAL ...

Page 2: ...ranty in the event that this product is used on public telecommunication lines in another country Use only GENUINE brother supplies DO NOT refill the toner cartridges Attempting to use refilled toner cartridges or the use of incompatible toners may cause damage to your product Any such damages will not be covered by warranty Warranty coverage does not apply to problems caused by the use of 3rd par...

Page 3: ...ific feature or function by checking the Index at the back of this manual Also throughout this manual you will see special symbols alerting you to important information cross references and warnings Illustrations of some screen displays also help you choose the correct key presses Symbols Used In This Manual Additionally the machine has a Reports key Press Reports and 1 to print a help list of bas...

Page 4: ... the LCD we have created step by step on screen prompts to help you program the machine All you need to do is follow the prompts as they guide you through the function menu selections programming options and settings Additionally you can program settings more quickly by pressing Menu and the menu number using the dial pad For complete list of the function selections options and settings see Menu S...

Page 5: ...n You can send faxes in real time 1 Place the original face down in the Automatic Document Feeder 2 Press Menu 2 2 5 3 Press or to select ON and then press Set OR For the next transmission only press or to select NEXT FAX ONLY and then press Set 4 For the next fax only press or to select ON and then press Set 5 Press 1 to select additional settings OR Press 2 if you are ready to fax 6 Enter the fa...

Page 6: ...Press the One Touch Key of the number you want to call OR Press Search Speed Dial press and then press the two digit Speed Dial number 3 Press Fax Start Search Dialing 1 Place the original face down in the Automatic Document Feeder 2 Press Search Speed Dial then enter the first letter of the name you re looking for 3 Press or to search the memory 4 Press Fax Start when the LCD shows the name you w...

Page 7: ...ot specifically sold or approved by Brother may affect the performance of this product and may void the Brother product warranty In the event of resale the balance of the warranty is transferable At no time does Brother International NZ Limited accept liability for any freight or transportation costs or for any damage during transit PRODUCT SUPPORT Operational Support for your machine is available...

Page 8: ...on Table 9 BASIC FAX USE Chapter 1 Setup Initial Settings 13 Custom Settings 14 Storing Numbers for Easy Dialling 17 Chapter 2 Sending a Fax Scanning Adjustment 19 Dialling a Number 20 Sending Operation 21 Chapter 3 Receiving a Fax Receive Mode Settings 23 Receiving a Fax 26 Chapter 4 Telephone Voice Operation Making Voice Calls with an External Telephone 28 Chapter 5 Printing Reports Transmission...

Page 9: ... Fax Options Setting Fax Storage 55 Fax Forwarding 55 Remote Retrieval 56 COPIER Chapter 11 Making Copies Basic Copy Operations 59 Temporary Copy Setting 60 Copy Quality Default Settings 64 MAINTENANCE Chapter 12 Troubleshooting and Maintenance Error Messages 68 Document Jams and Paper Jams 70 Packing and Shipping the Machine 77 Regular Maintenance 80 IMPORTANT INFORMATION Chapter 13 Important Saf...

Page 10: ...sories Memory Board 98 Optional Paper Tray 101 APPENDIX Chapter 15 Specifications Electrical and Environment 103 Acceptable Paper 104 Compilation and Publication Notice 105 Trademarks 105 Entering Text 106 About Fax Machines 107 Glossary 108 Index 111 ...

Page 11: ...ne 2 Setting the Document Documents must be between 14 8 and 21 6 cm wide and 10 and 36 cm long This machine can only scan an image 20 7 cm wide regardless of how wide the document is The machine cannot scan approximately 4 mm from the top edge and the bottom edge regardless of how long the document is Make sure you insert documents face down top edge first Adjust the paper guides to fit the width...

Page 12: ...ument Feeder Enter the fax number you want to call Press Fax Start 4 Making a single copy Insert the document face down in the Automatic Document Feeder Press Copy To stop copying press Stop Exit Press Stop Exit again to release the original document See Making Copies page 59 5 Multiple Copies Insert the document face down in the Automatic Document Feeder Using the dial pad enter the number of cop...

Page 13: ...hat might disrupt the power supply Avoid interference sources such as speakers or the base units of cordless phones Ensure the airflow from the fan on the right hand side of the machine is not impeded Never touch telephone wires or terminals that are not insulated unless the telephone line has been disconnected at the network interface Avoid using a telephone other than a cordless type during an e...

Page 14: ...ly inserted into a live socket thus presenting a shock hazard The wires in the mains lead of this appliance are coloured in accordance with the following code Green and yellow Earth Blue Neutral Brown Live As the wires in the mains lead of this apparatus may not correspond with the coloured markings identifying the terminals in your plug proceed as follows The wire which is coloured green and yell...

Page 15: ...etting The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow instructions in this manual for recording your outgoing message Do not use a toll saver ring setting on the TAD Connections 1 You may connect an external TAD to the machine as shown below 2 Set your exter...

Page 16: ... for people sending manual faxes For example After the beep leave a message or send a fax manually by pressing 51 91 for New Zealand and Start Please note that some faxes that are sent manually cannot be received automatically because some fax machines do not send a fax tone if the call is manually dialled In these cases you must inform callers that they must enter the remote activation code to se...

Page 17: ...int until the Indicator stays on 3 Fax Keys LEDs Resolution Indicator Lights These LEDs show the resolution mode you selected Receive Mode Indicator Lights These LEDs show how the machine will handle incoming calls Broadcast Use this key when you want to send a fax to several different locations maximum 282 locations at once Resolution Sets the resolution when you send a fax Mode Select how the ma...

Page 18: ...red phone numbers by pressing and three digit number 0 Redial Pause Re dials the last number called Also inserts a pause in autodial numbers A Dial Pad Dials phone and fax numbers and can be used as a keyboard for entering information into the machine key lets you switch the dialling type during a telephone call from PULSE to TONE Not available in New Zealand B Volume High Low Lets you adjust spea...

Page 19: ...the opposite order When you finish selection the screen displays ACCEPTED Menu Selection Table If you have a basic understanding of how to program your machine you can perform most of the programming settings without the Owner s Manual To help you understand the function selections options and settings that are available use the Menu Selection Table below The factory setting option is shown in bol...

Page 20: ...achine answers in Fax Tel F T or Fax Mode 24 2 F T RING TIME 70 40 30 Example for 20 Australia Sets the time for F T pseudo ring in Fax Tel F T Mode 24 3 FAX DETECT ON OFF Receive fax messages without pressing the Fax Start key when you answer the call with an external telephone 25 4 REMOTE CODE ON 51 51 91 91 for New Zealand OFF Activateordeactivatethe machine from a remote location You can also ...

Page 21: ...ime 22 6 POLLED TX STANDARD SECURE Sets a Polled Transmission for someone to poll the machine to receive a fax from you 45 7 COVERPG SETUP NEXT FAX ONLY ON OFF PRINT SAMPLE Automatically sends a programmablecoverpage or prints a sample coverpage 33 8 COVERPAGE NOTE Program a customized message for fax cover page 34 9 OVERSEAS MODE ON OFF Special setting for international transmissions 35 3 SET QUI...

Page 22: ...N if you use the optional paper tray Lower Cassette andchoosewhich cassette you want to use for receiving faxes or copying 16 3 DRUM LIFE You can check the remaining drum life on the screen 87 4 DISTINCTIVE Not available in New Zealand ON OFF Use with phone company distinctive ringing service to register the ring pattern with the machine 46 4 FAXABILITY Only for New Zealand ON OFF If you have FaxA...

Page 23: ...ver Page page 33 It is important that you enter the fax and telephone numbers in the internationally standardized format i e in accordance with the following strict sequence The plus character press key Your Country Code Your local area code minus any leading 0 A space Your number on the local exchange using spaces to aid readability as appropriate 1 Press Menu 1 2 2 Enter your fax number up to 20...

Page 24: ...the setting you are choosing Each key press changes the volume to the next setting The new setting will remain until you change it again Beeper Volume You can set the beeper to LOW HIGH or OFF The machine comes with this volume set to LOW When the beeper is set to LOW or HIGH the machine beeps every time you press a key or make an error and at the end of sending or receiving a fax 1 Press Menu 1 3...

Page 25: ...p mode you will see SLEEP in the LCD When you try to print a fax list or copy in sleep mode there will be a short delay whilst the fuser warms up to working temperature 1 Press Menu 1 6 2 Use the dial pad to enter the amount of time the machine is idle before it drops into sleep mode 00 to 99 3 Press Set 4 Press Stop Exit Power Save Setting Power Save Mode by turning off the CPU inside the machine...

Page 26: ...ay When Lower Tray is set toON you can set which tray you want to use for faxes or for copies 1 After setting up the optional paper tray press Menu 2 0 2 2 Press or to turn ON or OFF 3 Press Set When the optional LOWER TRAY is set to ON you can set the tray usage The default setting of AUTO allows the machine to choose the lower tray if paper is out in the upper tray Choose UPPER or LOWER if you w...

Page 27: ...Stop Exit When you dial a One Touch dial number the screen displays the name you have stored or if you have not stored a name the number you have stored Storing Speed Dial Numbers You can store Speed Dial numbers which you dial by pressing only five keys There are 200 Speed Dial locations See Speed Dialling page 29 1 Press Menu 2 3 2 The screen prompts you to enter a location 2 Use the dial pad to...

Page 28: ...r a three digit location 001 200 and press Set 2 Press 1 to change the number stored or press 2 to exit without making a change 3 Enter a new number If you want to erase the number press Clear when the cursor is to the far left of the digits If you want to change a digit use or to position the cursor under the digit you want to change then enter the new digit OR Press Clear to delete all character...

Page 29: ...he display returns to Setup Send menu 6 Enter a fax number and press Fax Start Fax Resolution When you have a document in the Automatic Document Feeder you can use the Resolution key to temporarily change the setting Press Resolution repeatedly until the LEDs show the setting you want OR You can change the default setting 1 Press Menu 2 2 2 2 Press or to select the resolution you want and then pre...

Page 30: ...ed Dial numbers Then while dialling you can combine two or more One Touch and or Speed Dial numbers and even include manual dialling using the dial pad You can use these numbers in any combination The combined number will be dialled in the order you entered it as soon as you press Fax Start For example You can store 555 on One Touch Dial key 01 and 7000 on One Touch Dial key 02 If you press One To...

Page 31: ... face down in the Automatic Document Feeder 2 Enter the fax number using One Touch Speed Dial Search or the dial pad 3 Press Fax Start Manual Transmission With an External Telephone Manual transmission lets you hear the dial tone ringing and fax receiving tones before sending a fax 1 Insert the document face down in the Automatic Document Feeder 2 Pick up the handset of the external telephone and ...

Page 32: ...gh 3 for the next fax Real Time Transmission When you are sending a fax the machine will scan documents into memory before sending Then as soon as the phone line is free the machine will start dialling and sending the fax If memory becomes full the machine will send the document in real time even if REAL TIME TX is set to OFF Sometimes you may want to send an important document immediately without...

Page 33: ...automatically answers every call If the call is a fax it prints the fax If the call is not a fax it signals you with an F T pseudo ring different from the phone company ringing to alert you to pick up the call Lift the external telephone s handset and then press Hook to answer If you select this setting you will need to set the Ring Delay and F T Ring Time features on the following pages 3 TAD wit...

Page 34: ...or 20 30 40 or 70 seconds 20 30 40 or 55 seconds for New Zealand no other phones on the same line ring the special F T pseudo ring However you can answer the call on any extension phone in a separate wall socket on the same line as the machine See Operation from an External or Extension Telephone page 41 1 Press Menu 2 1 2 2 Press or to select how long the machine will ring to alert you that you h...

Page 35: ...chine to receive fax calls automatically even if you lift the handset of an external or extension phone Selecting OFF means you will have to activate the machine yourself by pressing Fax Start or 5 1 9 1 for New Zealand at the external or extension telephone You have to set Remote Activation to ON in Menu 2 1 4 to use 5 1 9 1 for New Zealand See Operation from an External or Extension Telephone pa...

Page 36: ... it again This setting also adjusts that of copy function 1 Press Menu 2 1 7 2 Press or to select your setting Each key press changes the print density to the next setting 3 When the screen shows the setting you want press Set 4 Press Stop Exit Lower Tray can be purchased If you receive faxes that are split on two pages change this setting to ON When you use Auto Reduction to reduce incoming docum...

Page 37: ...y If the MEMORY RECEPTION switch is OFF at this time The current fax reception will continue with the remaining page s being stored in memory subject to available memory Subsequent incoming fax calls will not be automatically answered until fresh paper is put in the paper tray To print the last fax received put paper in the paper tray 1 Press Menu 2 1 6 2 Use or to select ON or OFF and press Set w...

Page 38: ...ial the number using the dial pad 3 To hang up replace the external telephone s handset Search You can search for names you have stored in One Touch and Speed Dial memories See Storing One Touch Dial Numbers page 17 and Storing Speed Dial Numbers page 17 1 Pick up the external telephone s handset 2 Press Search Speed Dial then enter the first letter of the name you re looking for by using the dial...

Page 39: ...Dialling 1 Dial the number by using One Touch Speed Dial Search or dial pad 2 The number you are dialling or the name you have stored for One Touch or Speed Dial is displayed on the LCD 3 Press Fax Start 4 Pick up the external telephone s handset and press Hook when you hear the caller at other end from the monitor speaker If you accidentally press Hook before lifting the external telephone s hand...

Page 40: ...s sends tone signals 3 When you hang up the machine returns to pulse dialling service Fax Tel F T Mode When you share one line for your telephone and fax machine in the Fax Tel F T Mode the machine can determine whether an incoming call is a fax or a telephone call See Select Receive Mode page 23 Hook Key This key is used to enter into a telephone conversation having picked up the handset of an ex...

Page 41: ...ations you may need a reminder to identify each fax transmission You can select OFF IMAGE or ON IMAGE to print a portion of the first page of the fax message on the report 1 Press Menu 2 4 1 2 Press or to select OFF OFF IMAGE ON and ON IMAGE 3 Press Set 4 Press Stop Exit Setting the Journal Period You can set the machine to print activity reports at specific intervals EVERY 50 FAXES 6 12 24 hours ...

Page 42: ...and numbers stored in One Touch Dial or Speed Dial memory in numerical order Journal lists information about the last 200 incoming and outgoing faxes TX means Transmit RX means Receive Prints a Transmission Verification Report for your last transmission Lists settings for GENERAL SETUP SETUP RECEIVE SETUP SEND REPORT SETTING REMOTE FAX OPT and MISCELLANEOUS You can print an accessories order form ...

Page 43: ...on ID is set up See Setting the Station ID page 13 This feature does not work without the Station ID You can set the machine to send a cover page with a particular document This cover page will include the number of pages in your document 1 Insert the document face down in the Automatic Document Feeder 2 Press Menu 2 2 7 3 Press Set when the screen displays NEXT FAX ONLY 4 Press or to select ON an...

Page 44: ...onal settings The display returns to the SETUP SEND menu OR Press 2 to exit if you are finished choosing settings Using a Printed Cover Page If you prefer using a printed cover page that you can write on you can print the sample page and attach it to your fax 1 Press Menu 2 2 7 2 Press or to select PRINT SAMPLE and press Set when the screen displays your selection 3 Press Fax Start The machine pri...

Page 45: ... 19 45 for 7 45 PM and press Set 4 Press 1 to select DOC OR Press 2 to select MEMORY If you select 1 DOC the machine will not start scanning the document until the preset time The document must be left in the Automatic Document Feeder If you select 2 MEMORY the machine will scan and store the document and the Automatic Document Feeder is free for copying or faxing further documents 5 Press 1 if yo...

Page 46: ... After the broadcast is completed a Broadcast Report will be printed automatically to let you know the results 1 Insert the document face down in the Automatic Document Feeder 2 Enter a number using One Touch Speed Dial Search Group number or the dial pad Example Group number 3 Press Broadcast You will be prompted to enter the next number 4 Enter the next number Example Speed Dial 5 Press Broadcas...

Page 47: ...er For example press One Touch key 02 to use as a Group 3 Use the dial pad to enter the Group number and then press Set For example press 1 for Group 1 4 To include One Touch or Speed Dial numbers in the Group enter them as if you were dialling For example for One Touch Dial key 05 press One Touch Dial key 05 For Speed Dial location 009 press Search Speed Dial then press 0 0 9 on the dial pad The ...

Page 48: ...cel Press Set when the screen displays your selection OR If you have only one job waiting go to Step 3 3 Press 1 to cancel OR Press 2 to exit without cancelling To cancel another job return to Step 2 4 Press Stop Exit Memory Security This feature allows you to prevent unauthorised access to the machine When switched ON Memory Security prohibits most functions The following functions listed are ava...

Page 49: ...ity is now switched ON Changing the Memory Security Password 1 Press Menu 2 0 1 2 Press or to choose SET PASSWORD 3 Press Set The screen prompts you to enter the old password 4 Enter the current password 5 Press Set 6 Enter a 4 digit number as a new password 7 Press Set The screen prompts you to re enter the new password 8 Enter the new password again and press Set 9 Press Stop Exit If the passwor...

Page 50: ...rts to normal Memory Security is now switched OFF Then all the data saved in the memory will be printed out If you forget the Memory Security password please contact your Brother dealer for service or the help number given with the warranty documentation If the password you enter at Step 4 is incorrect the screen would display WRONG PASSWORD After 2 seconds the display will then return to normal d...

Page 51: ...all and no one is on the line assume you are receiving a fax At an extension phone press 5 1 9 1 for New Zealand wait for fax receiving tones chirps then hang up At an external phone press 5 1 9 1 for New Zealand and wait for the phone to be disconnected the screen displays RECEIVING before you hang up Your caller will have to press Start to send the fax The Remote Activation Code can also be used...

Page 52: ...t ON or OFF and press Set when the screen displays the setting you want 3 If you want to enter a new Remote Activation Code then press Set 4 If you want to enter a new Remote Deactivation Code then press Set 5 Press Stop Exit If you are always disconnected when accessing your external TAD remotely try changing the Activation Code from 5 1 9 1 for New Zealand to and the Deactivation Code from 5 1 9...

Page 53: ...x machine to receive a fax from it Setup for Polling Receive Standard 1 Press Menu 2 1 8 2 Press or to choose STANDARD and press Set 3 Enter the fax number you are polling and press Fax Start The screen displays DIALING XXX Setup for Polling Receive with Secure Code You need to make sure you are using the same secure code as the other party 1 Press Menu 2 1 8 2 Press or to choose SECURE and press ...

Page 54: ...on You just specify several destinations in Step 4 Afterwards a Sequential Polling Report will be printed 1 Press Menu 2 1 8 2 Press or to choose STANDARD SECURE or TIMER and press Set when the screen displays the setting you want 3 If you selected STANDARD go to Step 4 If you selected SECURE enter a four digit number and press Set and then go to Step 4 If you selected TIMER enter the time in 24 h...

Page 55: ... you choose POLLING SECURE anyone who polls the machine must enter the polling secure code 1 Insert the document face down in the Automatic Document Feeder 2 Press Menu 2 2 6 3 Press or to choose SECURE and then press Set 4 Enter a four digit number and press Set The screen displays 5 Press 1 to select DOC if you want the machine to scan the printed document at the time it is polled OR Press 2 to ...

Page 56: ...e number just for receiving faxes Flowchart Sequence of Incoming Call You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function In order for Duet to work properly you must set your receive mode to Manual and set the Distinctive Ringing to ON To have your external TAD answer only the main number the machine must be in Manual Mode All exte...

Page 57: ...emory lending services or provide confidential information can protect themselves from false orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number or name Once you pick up t...

Page 58: ...List Caller ID memory stores information for up to thirty calls when the thirty first call comes in information about the first call is erased You can scroll through Caller ID information to review those calls made to your FAX 1 Press Menu 2 0 5 2 Press or to select DISPLAY and press Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to sele...

Page 59: ...h fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will answer with receiving tones so they will not have to press an activation code And the people who call to talk on your main number will not have to talk to your fax machine Basically it gives you two independent numbers without the higher cost of a second line How Does FaxAbility Wor...

Page 60: ...he machine can suspend Call Waiting when incoming faxes are being sent to you 1 Set the fax machine to Manual Mode 2 Press Menu 2 0 4 3 Press or to select ON or OFF 4 Press Menu Only when FAXABILITY is set ON Call Waiting can be selected ON In case of FAXABILITY is set OFF Call Waiting is automatically OFF without choice 5 Press Set 6 Press Stop Exit All extension phones ring fax machine is silent...

Page 61: ... to the first 16 characters of the number on the display Helpful Hints If OUT OF AREA appears on the display it means that the call came from outside your caller ID service area If PRIVATE CALL appears on the display it means the caller intentionally blocked the transmission of his her ID If no caller ID was transmitted to your fax machine PICK UP PHONE will remain on the display Depends on networ...

Page 62: ...Caller ID for Dial back Please be sure that you use appropriate dialling procedures for local and national call Please be sure that you make sure of the details of the exact number to be called back and the need to insert prefix es for manual dialling Please understand that you machine may not display precisely the digits to be called ...

Page 63: ... of your caller as the line rings After a few rings the screen displays the telephone number of your caller or name if available Once you pick up the handset the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory You will see the first 16 characters of the number or name OUT OF AREA display means call originates outside your Caller ID s...

Page 64: ...Menu 2 0 5 2 Press or to select DISPLAY and press Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu...

Page 65: ... your absence 1 Press Menu 2 5 5 2 Press or to select ON or OFF and press Set when the screen displays your selection 3 Press Stop Exit Fax Forwarding Programming a Fax Forwarding Number When Fax Forwarding and Fax Storage are set to ON the machine stores the received fax in memory then dials the fax machine phone number you ve programmed and forwards the fax message 1 Press Menu 2 5 1 2 Press or ...

Page 66: ...s from a touch tone phone by having them sent to a fax machine For example if your hotel room does not have a fax machine you can enter the number of the fax machine at the hotel s Front Desk 1 Dial your fax number from a touch tone phone 2 When the machine answers and beeps immediately enter your Remote Access Code the factory setting is 1 5 9 3 The machine signals the kinds of messages received ...

Page 67: ...ON Press 6 Turn Fax Storage OFF Press 7 This is only possible if there are no faxes stored in the memory or if all faxes have been erased using Remote Control 9 6 3 Retrieve or Erase a Fax Press 9 6 then to Retrieve all faxes Press 2 then enter the number of remote fax machine and then press After the beep hang up and wait Erase all fax messages Press 3 If the data stored in the memory has not bee...

Page 68: ... The remote fax machine prints your fax messages Changing the Fax Forwarding Number You can change the default setting of your fax forwarding number from a remote telephone fax machine using touch tone 1 Dial the machine s number 2 When you hear the beep immediately enter your Remote Access Code the factory setting is 1 5 9 3 When you hear two short beeps use the dial pad to press 9 5 4 4 Enter th...

Page 69: ... Feeder 2 Press Copy Making Multiple Copies 1 Insert the document face down in the Automatic Document Feeder 2 Using the dial pad enter the number of copies you want up to 99 For example press 3 8 for 38 copies 3 Press Copy Do NOT pull on the paper while copying is in progress To cancel press Stop Exit Press Stop Exit again to release the original document To stop press Stop Exit To release the or...

Page 70: ... quickly enlarge or reduce copies or improve the copy quality by using the Enlarge Reduce Contrast Copy Mode and Options keys These settings are temporary and the machine returns to its default settings when you finish copying Copying Using Multiple Settings You can try different combinations of settings for the best results After you finish settings using the Enlarge Reduce Contrast Copy Mode or ...

Page 71: ...ss 5 3 to enter 53 5 Press Set 6 Press Copy OR Press or for additional settings Selecting Recommended Ratio Using the Contrast Key You can choose the brightness setting before making a copy 1 Insert the document face down in the Automatic Document Feeder 2 Using the dial pad enter the number of copies you want up to 99 3 Press Contrast 4 Press to make a lighter copy OR Press to make a darker copy ...

Page 72: ...ptions Key The Options key changes the settings for number of copies stack sort special copy and paper type options for the next copy only Press Options Sorting Multiple Copies Sorting uses more memory than Stacking as the whole document is scanned into memory to start with 1 Insert the document face down in the Automatic Document Feeder 2 Using the dial pad enter the number of copies you want up ...

Page 73: ...Document Feeder 2 Using the dial pad enter the number of copies you want up to 99 3 Press Options and or to select SPECIAL and then press Set 4 Press or to select 2 IN 1 4 IN 1 or OFF and then press Set 5 Press Copy OR Press or for additional settings 2 in 1 4 in 1 Special Copy Options 2in1 or 4in1 Copy are not available with Enlarge Reduce 2 1 1 2 4 3 2 1 3 4 1 2 ...

Page 74: ...emain until you change them again by pressing Menu Adjust the Copy Mode Contrast and Paper Type settings By pressing a number you can adjust copy settings as shown in the following chart Press or to move through the selections for each setting Press Set to save your selection Press Stop Exit OR Press to select the next setting you want to change Press Menu and 3 THIN 60 69 gsm For thin paper PLAIN...

Page 75: ...quality select the type of media that you use most often 1 Press Menu 3 3 2 Press or to select your type of paper and then press Set 3 Press Stop Exit Manual Feed Slot The machine has a manual feed slot above the paper tray You can load envelopes and special print media one at a time into this slot You do not have to remove paper from the paper tray See Acceptable Paper page 104 Use the manual fee...

Page 76: ...raight paper path from the manual feed slot to the rear of the printer Use this paper feed and output method when you want to print on envelopes thicker paper or card stock 1 Open the rear cover of the machine 2 Adjust the manual feed paper guides to the width of the paper you are using 3 Insert a single sheet of paper into the manual feed slot until the front edge touches the paper feed rollers L...

Page 77: ...opies 67 COPIER 5 When you have finished copying close the rear cover of the machine To prevent the possibility of transparencies smudging as they stack in the output bin remove each transparency after it exits ...

Page 78: ...NT Documents were not inserted or fed properly or document was too long Do not pull paper out until you see Document Jam page 70 CHECK PAPER CHECK PAPER 1 CHECK PAPER 2 With optional paper tray The machine is out of paper or paper is not properly loaded in the paper tray Refill the paper or remove the paper and load it again CHECK PAPER SIZE Paper Size is improper for fax receiving Load A4 paper i...

Page 79: ...e memory capacity has been exceeded See Dual Access page 22 and Out of Memory Message page 60 PAPER JAM The recording paper is jammed in the machine See Paper Jam page 70 PLS OPEN COVER A page piece of paper or paper clip etc may be jammed inside the machine Open the front cover and remove the drum unit If you see any jammed paper or other item gently pull it out then re insert the drum unit close...

Page 80: ...e the control panel and press Stop Exit Paper Jam Before you can clear a paper jam error you must find out where the paper is stuck Use the diagram below to help locate the position of the paper Do not force the jammed paper from the paper tray because you may damage the machine and cause toner to scatter After you have used the machine some internal parts of the machine are extremely HOT When you...

Page 81: ...rear of the paper tray to fit 4 Press down the paper to flatten it in the paper tray 5 Reinstall the paper tray Paper is Jammed near the Drum Unit 1 Open the front cover 2 Remove the drum unit but do not force it if it cannot be removed easily Instead pull the edge of the jammed paper from the paper tray 3 Gently pull out the jammed paper 4 Reinstall the drum unit 5 Close the front cover ...

Page 82: ...over 2 Carefully pull out the jammed paper When you have to pull paper out from the back of the machine the fuser may get dirty with toner powder causing the next few printed page s to look messy Make a few copies until the pages print clearly 3 Close the rear cover ...

Page 83: ...may mistakenly interpret certain voices or music on the line as a calling fax machine and respond with fax receiving tones Deactivate the fax by pressing Stop Exit Try avoiding this problem by turning Fax Detect with an External Telephone to OFF See Fax Detect with an External or Extension Telephone page 25 Phone Line or Connections Dialling does not work Check for a dial tone Change TONE PULSE se...

Page 84: ... not a fax so it is signalling you to answer the voice call Pick up the external telephone s handset and press Hook or answer from an extension phone and press the machine s Deactivation Code default setting is 51 91 for New Zealand Transferring a fax call to the machine If you answered at the machine press Fax Start and hang up immediately If you answered at an extension phone press your Remote A...

Page 85: ...table Paper page 104 Rough surface or thick media can cause the problem If you still see white spots and the display shows CHANGE DRUM SOON replace the drum unit with a new one This can also cause problems when using copy functions In this case check the paper type setting Toner scatters and stains the printed page Scattering Toner Adjust the print conditions by setting the Print Density function ...

Page 86: ...e sure the machine is placed on a flat horizontal surface Remove the drum unit with the toner cartridge installed Try rocking them from side to side You may clear a blurred page by wiping the scanner window with a clean soft cloth See Regular Maintenance page 80 If a blurred page occurs after cleaning and the display shows CHANGE DRUM SOON replace the drum unit with a new one Ghost images appear o...

Page 87: ...telephone line cord and the power cord and pack them 2 Open the front cover 3 Remove the drum unit assembly 4 Place the drum unit and toner cartridge assembly into the plastic bag and seal the bag completely 5 Close the front cover Fold down the front output bin extension Remove the document tray and document support and pack them Remove the drum unit and toner cartridge assembly Leave the toner c...

Page 88: ...r Tray is connected unplug the modular cable from the modular jack of the Brother machine 7 Carefully pick up the machine and remove Lower Tray to pack it separately in the original carton with the original packing material Lower Tray ...

Page 89: ... place it in the original carton with the original packing material 9 Place documents manual and printed material document tray and document support drum unit and toner cartridge assembly the telephone line cord and power cord into the carton as shown below 10 Close the carton and tape it ...

Page 90: ...ng the Scanner 1 Unplug the telephone line and then the power cord When you reconnect these lines later make sure to connect the power cord first then the telephone line 2 Lift the control panel cover 3 Clean the white bar and the glass cover Moisten a small piece of clean soft lint free cloth with isopropyl alcohol and carefully remove dirt from the glass cover and the white bar of the scanner 4 ...

Page 91: ...ck on the panel Do not use isopropyl alcohol to clean the scanner window or the toner sensor Do not touch the scanner window with your fingers Handle the drum unit carefully as it contains toner If toner scatters and your hands or clothes get dirty immediately wipe or wash it off with cold water After you have used the machine some internal parts of the machine are extremely HOT When you open the ...

Page 92: ...corona wire inside the drum unit by gently sliding the tab from right to left several times 2 Return the tab to the home position mark position before reinstalling the drum unit 3 Install the drum unit into the machine See Replacing the Drum Unit page 87 4 Close the front cover If you do not position the tab at the home position printed pages may have vertical stripes Home Position Tab Corona Wire...

Page 93: ...commended that you clean the machine when you replace the toner Toner Empty Indicator When the toner cartridge is running low the display shows CHANGE TONER and the Toner Empty LED on the control panel flashes on and off to indicate the toner is low The Toner Empty LED light stays on and the display shows TONER EMPTY to indicate that the toner is empty Once this indication appears the machine will...

Page 94: ...to local regulations Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe it off or wash them with cold water Wait to unpack the toner cartridge until immediately before you install it into the machine If a toner cartridge is left unpacked for a long period of time the toner life is shortened You can use only a genuine Brother toner cartridge TN 6300 or ...

Page 95: ...5 MAINTENANCE 4 Gently rock the toner cartridge from side to side five or six times 5 Remove the protective cover 6 Install the new toner cartridge into the drum unit until it clicks into place Toner Cartridge Drum Unit Toner Cartridge ...

Page 96: ... drum unit by gently sliding the blue tab from right to left several times Return the blue tab to the home position before reinstalling the drum unit assembly 8 Reinstall the drum unit into the machine and close the front cover Home Position Tab Corona Wire ...

Page 97: ...that a new drum be obtained for replacement at a convenient future time 1 Press Menu 2 0 3 2 The following indication appears on the LCD for 5 sec and the display returns automatically to MISCELLANEOUS menu 3 Press Stop Exit to exit Replacing the Drum Unit The machine uses a drum unit to create the print images on paper If the screen displays CHANGE DRUM SOON the drum unit is nearly at the end of ...

Page 98: ...quate ventilation Follow these steps to replace the drum unit 1 Open the front cover 2 Remove the old drum unit Place the drum unit on an old cloth or large piece of disposable paper to avoid spilling and scattering the toner After you have just used the machine some internal parts of the machine will be extremely HOT So please be careful HOT ...

Page 99: ...ont cover open 7 Press Clear to reset the drum life counter 8 Press 1 and when the display shows ACCEPTED close the front cover Discard the used drum unit according to local regulations Be sure to seal the drum unit tightly so toner powder does not spill out of the unit When discarding used drum units keep them separate from domestic rubbish If an unpacked drum unit is subjected to excessive direc...

Page 100: ...your dealer or local power company 8 This product is equipped with a 3 wire earthed plug This plug will fit into only an earthed socket This is a safety feature If you are unable to insert the plug into the outlet contact your electrician to replace your obsolete socket Do not defeat the purpose of an earthed plug 9 Do not allow anything to rest on the power cord Do not locate this product where p...

Page 101: ...ant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network It indicates no endorsement of the product by Telecom nor does it provide any sort of warranty Above all it provides no assurance that any item will work correctly in all respects with another item of Telepermitted equipment of...

Page 102: ...purpose for its collection how it is to be used and what it disclosed to any other party 19 The Caller ID Information is presented in the form Area Code Directory number When dialling back always insert a zero in front of the area code for a toll call and omit the area code for a local call If a zero is inserted in front of the area code for a local call the call will still proceed correctly but i...

Page 103: ...on the mains power to the machine must be quickly disconnected 30 Unplug this product from the mains power and telephone line sockets and refer servicing to qualified service personnel under the following conditions When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the ...

Page 104: ...e type of power source indicated on the label If you are not sure of the type of power available consult with your dealer or local power company 9 This product is equipped with a 2 wire grounding type plug and a 3 wire grounding type plug a plug having two or three pins This plug will only fit into only a grounding type power outlet This is a safety feature If you are unable to insert the plug int...

Page 105: ...the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qualified technician to restore the product to normal operation If the product has been dropped or the cabinet has been damaged If the produc...

Page 106: ...ATENCIÓN INVISIBLE LASER RADIATION WHEN OPEN AND INTERLOCK DEFEATED AVOID DIRECT EXPOSURE TO BEAM CLASS 3B LASER PRODUCT USYNLIG LASER STRÅLING NÅR KABINETLÅGET STÅR ÅBENT UNGDÅ DIREKTE UDSÆTTELSE FOR STRÅLING KLASSE 3B LASER OSYNLIG LASERSTRÅLNING NÄR DEN HÄR DELEN ÄR ÖPPNAD OCH SPÄRRAR ÄR URKOPPLADE STRÅLEN ÄR FARLIG KLASS 3B LASER APPARAT AVATTAESSA JA SUOJALUKITUS OHITETTAESSA OLET ALTTIINA NÄ...

Page 107: ...act that the equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This product must be installed near a socket outlet that is easily accessible In case of emergencies you must disconnect the power cord from ...

Page 108: ...ifications Some DIMMs may not work with the machine For more information consult the dealer where you purchased the machine For the latest information from Brother visit http solutions brother com Model Name Optional Memory recommended FAX 8360P with Standard Memory 8MB 16 MB BUFFALO TECHNOLOGY 12323 0001 32 MB BUFFALO TECHNOLOGY 12324 0001 Type 100 pin and 32 bit output CAS Lantency 2 or 3 Clock ...

Page 109: ...r cover and remove the cover Unplug the power cord before installing or removing the memory board Do NOT touch the surface of the main board within 15 minutes after unpluging the power cord Installing or removing the optional memory board wipes out all the received fax messages the ones that will be sent and the data of Journal Report stored in the machine s memory because the connector of the bac...

Page 110: ...ring the access plate and remove the plate 5 Disconnect the connector of the back up battery 6 To install the memory board align it with the memory socket on the main controller board and push firmly into place as shown below Back Up Battery ...

Page 111: ...wer cord into the AC mains outlet and connect the telephone line cord Optional Paper Tray You can purchase the Paper Tray accessory LT400 to use as an additional paper source The paper tray holds up to 250 sheets of 20 lb 75 gsm paper Hold the memory board by its edges Do not touch the surface of the board Make sure the memory board is securely seated in the main controller board ...

Page 112: ...ontrast control Automatic Light Dark manual setting Resolution Horizontal 8 dots mm Vertical Standard 3 85 lines mm Fine Photo 7 7 lines mm Superfine Photo copy 15 4 lines mm Memory 8MB Out of paper Reception Up to 500 pages in memory One Touch Dial 32 stations Speed Dial 200 stations Automatic redial 3 times at 5 minute intervals Speaker type Monitor Auto answer 2 3 4 5 6 7 8 9 or 10 rings for Au...

Page 113: ...e many factors that determine the actual drum life such as temperature humidity type of paper and toner that you use the number of pages per print job etc Temperature Allowable 10 32 5 C Storage 0 40 C Warm up Approx 25 seconds at 23 C Power source 220 240V AC 50 60Hz Power consumption Operating Copying 350 W or less 25 C Peak 940 W Sleep Mode 10 W or less Stand by 70 W or less 25 C Noise Operatin...

Page 114: ...L C5 COM 10 Monarch Post Card 70 216 x 116 356 mm 2 75 8 5 x 4 57 14 inches Labels and Transparencies 70 216 x 127 356 mm 2 75 8 5 x 5 14 inches Cut Sheet Basis Weight 16 to 28 lb 60 to 105 gsm Caliper 0 08 to 0 13 mm 0 003 to 0 005 inches Moisture Content 4 to 6 by weight Smoothness 100 to 250 Sheffield Cut Sheet Envelope Basis Weight 16 to 43 lb 60 to 161 gsm 20 to 24 lb 75 to 90 gsm Caliper 0 0...

Page 115: ...n the materials presented including but not limited to typographical and other errors relating to the publication Trademarks Brother is a registered trademark of Brother Industries Ltd The brother logo is a registered trademark of Brother Industries Ltd NT is a trademark of Northern Telecom Limited All other brand and product names mentioned in this User s Guide are registered trademarks of their ...

Page 116: ...change it press to move the cursor after the last correct letter Then press Clear all letters above and to the right of the cursor are deleted Re enter the correct text and or digits You can also back up and type over incorrect letters Repeating letters If you need to enter a character assigned to the same key as the previous character press to move the cursor to the right Special characters and s...

Page 117: ...s and the screen continues to display RECEIVING To cancel the receiving mode press Stop Exit When the machine is in Fax Tel F T Mode it answers with a short beep After this beep the fax machine listens for CNG tones and then responds with receiving tones The fax handshake is the time in which the sending machine s CNG tones and the receiving machines chirps overlap This must be for at least 2 to 4...

Page 118: ...chines must use a minimum standard of Modified Huffman MH The machine is capable of greater compression method Modified Read MR and Modified Modified Read MMR JBIG if the receiving machine has the same capability Compatibility Group The ability of one fax unit to communicate with another Compatibility is assured between ITU T Group Contrast Setting to compensate for dark or light documents by ligh...

Page 119: ...outgoing faxes TX means Transmit RX means Receive Journal Period The preprogrammed time period between automatically printed Journal Reports You can print Journal on demand without interrupting this cycle LCD Liquid crystal display The display screen on the machine that shows interactive messages during On Screen Programming and defaults to the date and time when the machine is idle Manual fax Whe...

Page 120: ...ialling process Standard resolution 203 x 98 dpi It is used for regular size text and quickest transmission Station ID The stored information that appears on the top of faxed pages It includes the sender s name and fax number Super fine resolution 203 x 391 dpi Best for very small print and line art System Setup List A printed report that shows the current setting of the machine Temporary Setting ...

Page 121: ...Copy Enlarging Reducing 61 Copy Sort 62 Copy Contrast 65 Copy Mode 65 Copy Operations 59 Copy Quality 60 64 Corrections 106 COVER OPEN 68 Cover Page Message 34 D Date and Time 13 Deactivation Code 41 Delayed Batch Transmission 35 Dialling a Number 20 Dialling Mode Tone Pulse 16 Difficulty 73 Distinctive Ringing 46 Document Size 1 Document Jam 70 Drum Unit Replacing 87 Dual Access 22 E ECM Error Co...

Page 122: ...RESPONSE BUSY 69 NOT ASSIGNED 69 O One Touch Dial Changing 18 One Touch Dial Storing 17 One Touch Dialling 20 On Screen Programming ii Options 8 Options Key 62 Order Form 32 OUT OF MEMORY 60 Outgoing Message of external TAD 6 Overseas Mode 35 P Packing and Shipping 77 Paper 104 Paper Jam 70 Paper Type 104 Pause 21 Photo Resolution 19 PLS OPEN COVER 69 Polling Receive 43 Polling Transmit 45 Power C...

Page 123: ...g Volume 14 S Safety Instructions 90 Scroll 9 Search 20 28 Sleep Mode 15 Speaker Volume 14 Special Characters 106 Specifications 102 Speed Dial 17 Speed Dial Changing 18 Speed Dialling 20 Standard Resolution 19 Station ID 13 Storing Telephone number 17 SYSTEM SETUP 32 T To change Remote Codes 42 Tone Pulse 16 Toner Cartridge Replacing 83 TONER EMPTY 69 Toner Save 15 Trademarks 105 Troubleshooting ...

Page 124: ...f messages received 1 long beep Fax message s No beeps no messages 4 After 2 short beeps enter a command 5 Press 9 0 to reset the machine when you finish 6 Hang up Change Remote Access Code 1 Press Menu 2 5 3 2 Enter the 3 digit number The cannot be changed 3 Press Set 4 Press Stop Exit Change Receive Mode Press 9 8 then for TAD press 1 Fax Tel F T press 2 Fax press 3 Exit Remote Operation Press 9...

Page 125: ...fax machine where you want your fax message forwarded and then press Turn Fax Storage on press 6 Turn Fax Storage off press 7 Retrieve Fax Press 9 6 Retrieve all faxes press 2 then enter the number of remote fax machine and then After the beep hang up and wait Erase all fax messages press 3 Check the Receiving Status Press 9 7 1 1 long beep Fax message s 3 short beeps no messages then to then to ...

Page 126: ...his machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ LE8233001 Printed in China ...

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Brother FAX-8360P, Owner'S Manual

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