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Brother FAX-1820C, User Manual

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TROUBLESHOOTING AND ROUTINE MAINTENANCE   

12 - 9

Received colour fax prints only 
in black and white.

Replace the colour ink cartridges that are empty or nearly empty, and 
then ask the other person to send the colour fax again. (See 

Replacing 

the ink cartridges

 on page 12-20.) Check that Fax Storage is set to OFF. 

(See 

Setting Fax Storage

 on page 8-2.)

Left and Right margins are cut 
off.

Turn on Auto Reduction. (See 

Printing a reduced incoming fax (Auto 

Reduction)

 on page 5-7.)

Phone Line or Connections

The machine does not answer 
when called.

Make sure the machine is in the correct receiving mode for your setup. 
(See 

Basic receiving operations

 on page 5-1.) Check for a dial tone. If 

possible, call your machine to hear it answer. If there is still no answer, 
check the telephone line cord connection. If there is no ringing when you 
call your machine, ask your telephone company to check the line.

Sending Faxes

Poor sending quality.

Try changing your resolution to 

Fine

 or 

S.Fine

. Make a copy to check 

your machine’s scanner operation.

Transmission Verification 
Report says ‘Result:NG’ or 
‘Result:ERROR’.

There is probably temporary noise or static on the line. Try sending the 
fax again. If you send a PC FAX message and get ‘Result:NG’ or, on the 
Transmission Verification Report, your machine may be out of memory. 
To gain extra memory, you can turn off Fax Storage (see 

Setting Fax 

Storage

 on page 8-2), print fax messages in memory (see 

Printing a fax 

from the memory

 on page 5-8) or cancel a Delayed Fax or Polling Job 

(see 

Cancelling a scheduled job

 on page 6-11). If the problem 

continues, ask the telephone company to check your phone line.

Vertical black lines when 
sending.

If the copy you made shows the same problem, your scanner is dirty. 
(See 

Routine maintenance

 on page 12-18.)

Handling Incoming Calls

machine ‘Hears’ Voice as 
CNG Tone.

If your machine is set to Fax Detect ON, it is more sensitive to sounds. 
Your machine may mistakenly interpret certain voices or music on the 
line as a calling fax machine and respond with fax receiving tones. 
Deactivate the fax by pressing 

Stop/Exit

. Try avoiding this problem by 

turning Fax Detect to OFF. (See 

Fax Detect (FAX-1820C only)

 on page 

5-6 and 

Fax Detect (MFC-3220C only)

 on page 5-5.)

Sending a Fax Call to the 
machine.

If you answered at the machine, press 

Mono

 

Start

 and hang up 

immediately. If you answered on an extension phone, press your Fax 
Receive Code (default setting is (

51). When your machine answers, 

hang up.

Custom features on a single 
line.

If you have Call Waiting, Call Waiting/Caller ID, Ring Master, Voice Mail, 
an alarm system or any other custom feature on a single phone line with 
your machine, it may create a problem sending or receiving fax data.
For example: If you are sending or receiving a fax message while a 
custom feature signal comes through on the line, the signal can 
temporarily interrupt or disrupt the fax data. Brother’s ECM feature 
should help overcome this problem. This condition is related to the 
telephone system industry and is common to all devices that send and 
receive data on a single, shared line with custom features. If avoiding a 
slight interruption is crucial to your business, we recommend a separate 
phone line with no custom features.

DIFFICULTY

SUGGESTIONS

Summary of Contents for FAX-1820C

Page 1: ...FAX 1820C MFC 3220C USER S GUIDE ...

Page 2: ... the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by reliance on the materials presented including but not limited to typographical and other errors relating to the publication Use only GENU...

Page 3: ...telephone line cord first and the power cord from the AC power socket Do not handle the plug with wet hands Doing this might cause an electrical shock To prevent injuries be careful not to put your fingers on the area shown in the illustrations Because that part is extremely HOT after you use your machine To prevent injuries be careful not to touch the area shaded in the illustration To prevent in...

Page 4: ... the socket in order to shut off power completely IMPORTANT SAFETY INSTRUCTIONS When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injury to persons including the following 1 Do not use this product near water for example near a bath tub wash bowl kitchen sink or laundry tub in a wet basement or near a swimming pool ...

Page 5: ...arpet Do not place near heaters air conditioners water chemicals or refrigerators Do not expose the machine to direct sunlight excessive heat moisture or dust Do not connect your machine to electrical sockets controlled by wall switches or automatic timers Disruption of power can wipe out information in the machine s memory Do not connect your machine to electrical sockets on the same circuit as l...

Page 6: ...en press Menu Set Storing numbers Storing One Touch Dial numbers 1 Press Menu Set 2 3 1 2 Press the One Touch key where you want to store the number 3 Enter a number up to 20 digits and then press Menu Set 4 Enter a name up to 15 characters or leave it blank and then press Menu Set 5 Press Stop Exit Storing Speed Dial numbers 1 Press Menu Set 2 3 2 2 Using the dial pad enter a two digit Speed Dial...

Page 7: ...ial and then enter the first letter of the name you re looking for 3 Press or search the memory 4 Press Mono Start or Colour Start Making copies Single copy 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Press Mono Start or Colour Start Sorting multiple copies Using the ADF 1 Press Copy to illuminate it in green 2 Load your document in the ADF 3 Use th...

Page 8: ...1 Recording outgoing message OGM on an external TAD 1 12 Multi line connections PBX 1 13 If you are installing the machine to work with a PBX 1 13 Custom features on your phone line 1 13 2 Loading documents and paper 2 1 Load documents 2 1 Using the automatic document feeder ADF 2 1 Recommended environment 2 1 About paper 2 3 Handling and using special paper 2 3 Paper capacity of the paper tray 2 ...

Page 9: ...r FAX 1820C only 4 5 Setting the Paper Type 4 6 Setting the Ring Volume 4 7 Setting the Beeper Volume 4 7 Setting the Speaker Volume 4 8 Power Save Setting 4 8 5 Setup Receive 5 1 Basic receiving operations 5 1 Choosing the Receive Mode 5 1 To select or change your Receive Mode 5 2 Setting the Ring Delay 5 3 Setting the F T Ring Time Fax Tel mode only 5 4 Fax Detect MFC 3220C only 5 5 Fax Detect F...

Page 10: ...t of Memory message 6 3 Automatic transmission 6 4 Manual transmission 6 4 Sending a fax at the end of a conversation FAX 1820C only 6 5 Basic sending operations 6 6 Sending faxes using multiple settings 6 6 Contrast 6 6 Fax Resolution 6 7 Manual and automatic fax Redial 6 8 Colour fax transmission 6 8 Dual Access Not available for colour faxes 6 9 Real Time Transmission 6 9 Checking job status 6 ...

Page 11: ...y When Your Telephone Rings 6 24 The Caller ID is Stored in Your Machine Memory 6 24 Viewing Caller ID List 6 25 Printing Caller ID List 6 25 Telephone Service for New Zealand 6 26 FaxAbility 6 26 How Will the Fax Machine Treat All Other Numbers 6 26 What is the Advantage of Using the FaxAbility Function 6 26 How Does FaxAbility Work 6 27 How to Turn FaxAbility OFF or ON 6 28 Caller ID Caller IDen...

Page 12: ...tions 8 1 Fax Forwarding 8 1 Programming a Fax Forwarding number 8 1 Setting Fax Storage 8 2 Backup Print 8 2 Setting your Remote Access Code 8 3 Remote Retrieval 8 4 Using your Remote Access Code 8 4 Remote commands 8 5 Retrieving fax messages 8 6 Changing your Fax Forwarding number 8 6 9 Printing reports 9 1 Machine settings and activity 9 1 Customizing the Transmission Verification Report 9 1 S...

Page 13: ...1 2 Important Information for New Zealand 11 4 Important Safety Instructions 11 4 IMPORTANT For Your Safety 11 7 Disconnect device 11 7 IMPORTANT NOTICE 11 7 Important Information for Some Countries 11 8 Important Safety Instructions 11 8 Trademarks 11 11 12 Troubleshooting and routine maintenance 12 1 Troubleshooting 12 1 Error messages 12 1 Document jam 12 4 Document is jammed inside the front o...

Page 14: ...he machine 12 15 Routine maintenance 12 18 Cleaning the scanner 12 18 Cleaning the machine printer platen 12 19 Replacing the ink cartridges 12 20 G Glossary G 1 S Specifications S 1 Product description S 1 General S 1 Print media S 3 Copy S 3 Fax S 4 Scanner MFC 3220C only S 5 Printer S 6 Interfaces S 7 Computer requirements S 7 Consumable items S 8 13 Index I 1 14 Remote Retrieval Access card R ...

Page 15: ...tions To make things clearer and to help you press the correct keys we used special fonts and added some of the messages that will appear in the LCD Introduction Bold Bold typeface identifies specific keys on the machine control panel Italics Italicised typeface emphasizes an important point or refers you to a related topic Courier New Courier New type face identifies the messages on the LCD of th...

Page 16: ...1 2 INTRODUCTION Control panel overview MFC 3220C FAX 1820C 3 4 5 6 7 1 2 12 11 10 9 8 Hook Recall Hold 3 4 5 6 7 1 2 12 11 10 9 8 ...

Page 17: ...ts you dial telephone and fax numbers without lifting the handset Hook Hold Recall FAX 1820C only Lets you dial telephone and fax numbers without lifting the handset OR Lets you place telephone calls on hold Also This key is used to have a telephone conversation having picked up the external handset in F T pseudo ringing etc Also use this key pressing with Shift key to gain access to an outside li...

Page 18: ... dial stored numbers by pressing and a two digit number Press to scroll backward to a menu selection or Press to scroll through the menus and options Also you can use these keys to do a numerical search for the names of stored numbers in fax mode 0 Mode keys Fax Lets you access Fax mode Copy Lets you access Copy mode Scan MFC 3220C only Lets you access Scan mode A Liquid Crystal Display LCD Displa...

Page 19: ...rning the machine to Power Save condition Press and hold down the Power Save key until the LCD shows The LCD will turn off Turning the machine to Power Save condition off Press and hold down the Power Save key until the LCD shows The LCD will show the date and time Fax mode Even if you turned the machine off it will periodically clean the print head to preserve print quality If you unplug the AC p...

Page 20: ...eceive fax with Mono Start or Colour Start Delayed Fax and Remote Fax Option should be set before you switch off the machine Manual Fax Tel Telephone call Receive Delayed Fax Fax Detect You cannot receive fax with Mono Start or Colour Start Delayed Fax should be set before you switch off machine You cannot receive a fax automatically even if you have set the receive mode to Fax Tel Fax Receive Off...

Page 21: ...eceiving If your machine is set to the Fax Only mode it will answer every call automatically with fax receiving tones If the other person hangs up your machine will continue to send the chirps for about 40 seconds and the LCD continues to show Receiving To cancel receiving press Stop Exit The fax handshake is the time in which the sending machine s CNG tones and the receiving machine s chirps over...

Page 22: ... If the machine detects errors during fax transmission it resends the pages of the fax that had an error ECM transmissions are only possible between fax machines that both have this feature If they do you may send and receive fax messages that are continuously being checked by the machine Your machine must have enough memory for this feature to work ...

Page 23: ...al telephone You can connect a separate telephone or telephone answering device directly to your machine as shown in the diagram below When this phone or TAD is in use the LCD shows Telephone Extension Telephone External Telephone MFC 3220C Example for Australia ...

Page 24: ...tinue playing your outgoing message so your caller can leave you a voice message The TAD must answer within four rings the recommended setting is two rings The machine cannot hear CNG tones until the TAD has answered the call and with four rings there are only 8 to 10 seconds of CNG tones left for the fax handshake Make sure you carefully follow the instructions in this guide for recording your ou...

Page 25: ...ne or two rings The machine s Ring Delay setting does not apply 2 Record the outgoing message on your external TAD 3 Set the TAD to answer calls 4 Set the Receive Mode to External TAD See Choosing the Receive Mode on page 5 1 Unless you are using Distinctive Ring do not connect a TAD elsewhere on the same phone line TAD TAD MFC 3220C Example for Australia ...

Page 26: ...nes of automatic transmissions before they stop 2 Limit your speaking to 20 seconds 3 End your 20 second message by giving your Fax Receive Code for people sending manual faxes For example After the beep leave a message or send a fax by pressing 51 and Start We recommend beginning your OGM with an initial 5 second silence because the machine cannot hear fax tones over a resonant or loud voice You ...

Page 27: ... prevents the unit from being activated each time a telephone call is received If you are installing the machine to work with a PBX 1 It is not guaranteed that the unit will operate properly under all circumstances with a PBX Any cases of difficulty should be reported first to the company that handles your PBX 2 If all incoming calls will be answered by a switchboard operator it is recommended tha...

Page 28: ... feeder ADF Documents must be between 8 9 and 21 6 cm wide and 12 7 and 35 6 cm long Make sure you place documents face down top edge first Adjust the paper guides to fit the width of your document Recommended environment Temperature 20 C 30 C Humidity 50 70 Paper 80 gsm A4 Loading documents and paper Documents are Face Down in the ADF Paper Guides ...

Page 29: ... paper when using the ADF Fan the paper and then stagger the pages in the ADF as shown DO NOT use curled wrinkled folded or ripped paper or paper with staples paper clips paste or tape attached DO NOT use cardboard newspaper or fabric Make sure documents written with ink are completely dry DO NOT pull on the document while it is in progress Approx 10 mm Depth ...

Page 30: ...p the paper flat and away from moisture direct sunlight and heat The coated side of glossy paper is shiny Avoid touching the shiny coated side Load glossy paper with the shiny side facing up toward you Avoid touching either side of transparencies because they absorb water and perspiration easily and this may cause decreased output quality Transparencies designed for laser printers copiers may stai...

Page 31: ... mm Legal 50 of 80 gsm Inkjet Paper Letter 20 Glossy Paper Letter A4 20 Transparencies Letter A4 10 Envelopes DL COM 10 C5 Monarch JE4 10 Photo Card 102 mm X 152 mm L 89 mm X 127 mm 2L 127 x 178 mm 30 Index Card 127 mm x 203 mm 30 Cut Sheet Paper Weight Plain Paper 64 to 120 gsm Inkjet Paper 64 to 200 gsm Glossy Paper Up to 220 gsm Index card Up to 120 gsm Thickness Plain Paper 0 08 to 0 15 mm Ink...

Page 32: ...paper support Do not use paper or envelopes that are damaged curled wrinkled or irregularly shaped that are extremely shiny or highly textured that were previously printed by a printer that cannot be arranged uniformly when stacked that are made with a short grain Do not use envelopes that are of a baggy construction that are embossed have raised writing on them that have clasps on them that are n...

Page 33: ...3 mm 3 mm 3 mm 3 mm A6 JIS_B5 Exective Printer 3 mm 3 mm 3 mm 3 mm Letter Legal Printer 3 mm 3 mm 6 mm 6 mm Photo Card 102 mm x 152 mm Printer 3 mm 3 mm 3 mm 3 mm Copy 3 mm 3 mm 3 mm 3 mm L 2L Printer 3 mm 3 mm 3 mm 3 mm Index Card 127 mm x 203 mm Printer 3 mm 3 mm 3 mm 3 mm Envelopes DL C5 COM10 Monarch JE4 Printer 10 mm 20 mm 3 mm 3 mm Printable area depends on the Printer driver settings The fi...

Page 34: ...ow to load paper and envelopes To load paper or other media 1 Fan the stack of paper well to avoid paper jams and mis feeds 2 Unfold the paper support and press and slide the paper guide to fit the paper width Paper Support Paper Guide ...

Page 35: ... is below the maximum paper mark To load glossy paper 1 Fan the stack of glossy paper well 2 Put a sheet of plain paper in the paper tray first and then put the stack of glossy paper on top of it If the glossy sheets are double feeding put one sheet in the paper tray at a time Paper Print Side Maximum Paper Mark ...

Page 36: ... to make them as flat as possible 2 Press and slide the paper guide to fit the width of the envelopes Insert them into the paper tray with the address side toward you and pointed in the direction below If the envelopes are double feeding put one envelope in the paper tray at a time Print Side Maximum Paper Mark ...

Page 37: ...programming options Menu table You can probably program your machine without the User s Guide if you use the Menu table that begins on page 3 3 These pages will help you understand the menu selections and options that are found in the machine s programs Memory storage If there is a power failure you will not lose your menu settings because they are stored permanently Temporary settings such as Con...

Page 38: ...ection you want or Then set an option by pressing Menu Set when that option appears on the LCD The LCD will then show the next menu level Press or to scroll to your next menu selection Press Menu Set When you finish setting an option the LCD shows Accepted Access the menu Go to the next menu level Accept an option Scroll through the current menu level Go back to the previous menu level Exit the me...

Page 39: ...ansprncy Sets the type of paper in the paper tray 4 6 3 Volume 1 Ring High Med Low Off Adjusts the ring volume 4 7 2 Beeper High Med Low Off Adjusts the volume level of the beeper 4 7 3 Speaker High Med Low Off Adjusts the speaker volume 4 8 4 P Save setting Fax Receive On Off Customizes the Power Save key not to receive fax in Standby mode 4 8 The factory settings are shown in Bold to accept to e...

Page 40: ... 51 91 91 for New Zealand Off You can answer all calls at an extension or external phone and use codes to turn the machine on or off You can personalize these codes 5 10 5 Auto Reduction On Off Reduces the size of incoming faxes 5 7 6 Memory Receive On Off Automatically stores any incoming faxes in its memory if it runs out of paper 5 11 7 Polling RX Standard Secure Timer Sets up your machine to p...

Page 41: ...delayed faxes to the same fax number at the same time of day into one transmission 6 15 5 Real Time TX Off On Next Fax Only You can send a fax without using the memory 6 9 6 Polled TX Standard Secure Sets up the document on your machine to be retrieved by another fax machine 6 16 7 Overseas Mode On Off Adjusts for overseas transmissions which can sometimes cause problems 6 13 Main Menu Submenu Men...

Page 42: ...setup for Transmission Verification Report and Fax Journal 9 1 2 Journal Period Every 7 Days Every 2 Days Every 24 Hours Every 12 Hours Every 6 Hours Every 50 Faxes Journal Off 9 2 5 Remote Fax Opt 1 Fax Forward On Off Sets the machine to forward fax messages 8 1 2 Fax Storage On Off Stores incoming faxes in the memory so you can retrieve them while you are away from your machine 8 2 Main Menu Sub...

Page 43: ...Off Use with phone company distincive ringing service to register the ring pattern with the machine 6 22 6 31 2 Faxability Only for New Zealand On Off If you have FaxAbility from Telecom you can use this function to store the ringingpattern of your fax number And if you set in to ON you should use the registered number only 6 26 3 Caller ID Display Print Report View or print a list of the last 30 ...

Page 44: ... the amount of Red in copies 10 17 2 Green G G G G G Adjusts the amount of Green in copies 3 Blue B B B B B Adjusts the amount of Blue in copies 4 Test Print You can print a test sample page to check the print quality and adjust the Vertical Alignment 12 11 Main Menu Submenu Menu Selections Options Descriptions Page The factory settings are shown in Bold to accept to exit Press the Menu numbers ex...

Page 45: ... your needs 5 1 5 2 2 Date Time Puts the date and time on the LCD and in headings of faxes you send 4 1 3 Station ID Fax Name Program your name and fax number to appear on each page you fax 4 2 4 Tone Pulse Not available in New Zealand Tone Pulse Selects the dialling mode 4 4 Main Menu Submenu Menu Selections Options Descriptions Page The factory settings are shown in Bold to accept to exit Press ...

Page 46: ...Menu Set 0 2 2 Enter the last two digits of the year Press Menu Set 3 Enter two digits for the month Press Menu Set For example enter 09 for September or 10 for October 4 Enter two digits for the day Press Menu Set For example enter 06 for 6th 5 Enter the time in 24 Hour format Press Menu Set For example enter 15 25 for 3 25 P M 6 Press Stop Exit The LCD now shows the date and time whenever the ma...

Page 47: ...o aid readability as appropriate As an example if the machine is installed in Australia and the same line is to be used for both fax and voice calls and your national telephone number is 0161 444 5555 then you must set the fax and telephone number parts of your station ID as 61 161 444 5555 1 Press Menu Set 0 3 2 Enter your fax number up to 20 digits Press Menu Set 3 Use the dial pad to enter your...

Page 48: ...mbers and twice between characters Making corrections If you entered a letter incorrectly and want to change it press to move the cursor under the incorrect character Then press Stop Exit All letters above and to the right of the cursor will be deleted Re enter the correct character You can also back up and type over incorrect letters Repeating letters If you need to enter a character that is on t...

Page 49: ...Pulse or Tone Press Menu Set 3 Press Stop Exit PABX and TRANSFER The machine is initially set to be connected with PSTN Public Switched Telephone Network lines However many offices use a central telephone system or Private Automatic Branch Exchange PABX Your fax can be connected to most types of PABX The recall facility on the machine supports timed break recall only TBR PABX normally can work wit...

Page 50: ...ss Menu Set 1 1 2 Press or to select 0 Sec 30 Secs 1 Min 2 Mins 5 Mins or Off 3 Press Menu Set 4 Press Stop Exit Setting the Mode Timer FAX 1820C only The machine has two temporary mode keys on the control panel Fax and Copy You can change the number of seconds or minutes the machine takes after the last Copy operation before it returns to Fax mode If you select Off the machine stays in the mode y...

Page 51: ...ess Stop Exit The print quality of black ink varies depending on the kind of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using repels the black ink select Glossy 3 Color which simulates black ink by combining the three ink colours The machine ejects paper with printed surfaces face up onto the paper tray in the front of the machine When y...

Page 52: ...y time you press these keys the machine will ring so you can hear the active setting as the LCD shows it The volume changes with each key press The new setting will stay until you change it again Setting the Beeper Volume You can change the beeper volume The default factory setting is Low When the beeper is on the machine beeps every time you press a key or make a mistake and after a fax is sent o...

Page 53: ... can customise the machine s Power Save key The default mode is On Your machine can receive faxes or calls even if the machine is Power Save mode If you want to have your machine not to receive faxes or calls turn this setting to Fax Receive Off See Turning the machine to Power Save condition on page 1 5 1 Press Menu Set 1 4 2 Press or to select Off or On 3 Press Menu Set 4 Press Stop Exit 3 Speak...

Page 54: ...he same line even if it is on a separate wall socket phone socket on the same line You cannot use the telephone company s Voice Mail in this mode External TAD with an external answering machine The external answering machine TAD automatically answers every call Voice messages are stored on the external TAD Fax messages are printed Use this mode if you have connected an answering machine on your ph...

Page 55: ... Press Menu Set 0 1 3 Press or to select Fax Only Fax Tel External TAD or Manual Press Menu Set 4 Press Stop Exit If you are changing the Receive Mode while in another operation the LCD will return to that operation 1 Receive Mode Current Receive Mode Fax Fax Only F T Fax Tel TAD External TAD Mnl Manual ...

Page 56: ...e keep the Ring Delay setting of 4 See Fax Detect MFC 3220C only on page 5 5 Fax Detect FAX 1820C only on page 5 6 and Operation from extension telephones on page 5 9 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 1 3 Press or to select how many times the line rings before the machine answers 02 10 for Australia 01 10 for New Zealand 00 10 for some countries Press Menu Set If y...

Page 57: ...ing with the special pseudo double ring However you can still answer the call on the same line as the machine FAX 1820C only or on any extension phone in a separate wall socket phone socket on the same line as the machine See Operation from extension telephones on page 5 9 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 2 3 Press or to select how long the machine will ring to al...

Page 58: ...ing Off means you ll have to activate the machine yourself by lifting the handset of an external or extension phone and then press Mono Start or Colour Start on the machine OR by pressing 51 91 for New Zealand if you are not at your machine See Operation from extension telephones on page 5 9 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 3 3 Use or to select On or Off Press Men...

Page 59: ... if you ve answered it at the machine Selecting Off means you ll have to activate the machine yourself by lifting the handset of an external or extension phone and then press Mono Start or Colour Start on the machine OR by pressing 51 91 for New Zealand if you are not at your machine See Operation from extension telephones on page 5 9 1 If it is not illuminated in green press Fax 2 Press Menu Set ...

Page 60: ...n you can ask the other party to fax you information before you both hang up 1 Ask the other party to place the document in their machine and to press Start Tell the other party to wait until your machine sends receiving tones chirps before hanging up 2 When you hear the other machine s CNG tones beeps press Mono Start or Colour Start 3 If you picked up the handset replace it If you receive faxes ...

Page 61: ...x Storage to ON for Remote Retrieval you can still print a fax from the memory when you are at your machine See Setting Fax Storage on page 8 2 1 Press Menu Set 2 5 4 2 Press Mono Start or Colour Start 3 After printing has finished press Stop Exit 4 Print Document ...

Page 62: ...you answer a call and no one is on the line you should assume that you re receiving a manual fax Press 51 91 for New Zealand and wait for the chirp or until the machine s LCD displays Receiving and then hang up Your caller will have to press Start to send the fax For Fax Tel mode only When the machine is in Fax Tel mode it will use the F T Ring Time pseudo double ringing to alert you to pick up a ...

Page 63: ...ht not work with some telephone systems The preset Fax Receive Code is 51 91 for New Zealand The preset Telephone Answer Code is 51 91 for New Zealand 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 4 3 Press or to select On or Off Press Menu Set 4 If you want to enter a new Fax Receive Code Press Menu Set 5 If you want to enter a new Telephone Answer Code Press Menu Set 6 Press...

Page 64: ... memory is full following this no further incoming fax call will be automatically answered To print all data put fresh paper in the paper tray and press Mono Start or Colour Start If the Memory Receive is Off at this time The current fax reception will continue with the remaining page s being stored in memory subject to available memory Subsequent incoming faxes calls will not be automatically ans...

Page 65: ...ure Polling is a way to keep your documents and others from falling into the wrong hands while the machine is set up for polling You can use Secure Polling only with another Brother fax machine Anyone who polls to receive a fax must enter the polling secure code Setup for Polling Receive Standard Polling Receive is when you call another fax machine to receive a fax from it 1 If it is not illuminat...

Page 66: ...ress Mono Start or Colour Start Setup Delayed Polling Receive You can set the machine to begin Polling Receive at a later time 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 1 7 3 Press or to select Timer Press Menu Set 4 The screen prompts you to enter the time you want to begin polling 5 Enter the time in 24 hour format you want to begin polling For example enter 21 45 for 9 45...

Page 67: ...ber and press Menu Set and then go to Step 5 If you selected Timer enter the time in 24 hour format you want to begin polling and press Menu Set and then go to Step 5 5 Specify the destination fax machines up to 100 which you wish to poll by using Speed Dial Search a Group see Setting up Groups for Broadcasting on page 7 4 or the dial pad You must press Menu Set between each location 6 Press Mono ...

Page 68: ... document feeder Enter Fax mode Before sending faxes make sure Fax is illuminated in green If not press Fax to enter Fax mode The default setting is Fax How to dial There are four ways to dial Manual dialling Press all of the digits of the phone or fax number Setup Send ...

Page 69: ...n Shift as you press the One Touch Key Speed Dialling Press Search Speed Dial and then the two digit Speed Dial number See Storing Speed Dial numbers on page 7 2 If the LCD shows Not Registered when you press the One Touch key number has not been stored on it If the LCD shows Not Registered when you enter the Speed Dial number a number has not been stored for it two digit number ...

Page 70: ...t of Memory message while scanning the first page of a fax press Stop Exit to cancel the scan If you get an Out of Memory message while scanning a subsequent page you will have the option to press Mono Start to send the pages scanned so far or to press Stop Exit to cancel the operation If the memory is full and you are faxing a single page it will be sent in real time To gain extra memory you can ...

Page 71: ... transmission lets you hear the dialling ringing and fax receiving tones while sending a fax 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Pick up the handset of the machine FAX 1820C external phone MFC 3220C and listen for a dial tone 4 On the external phone dial the fax number you want to call 5 When you hear the fax tone press Mono Start or ...

Page 72: ...the other party before you both hang up 1 Ask the other party to wait for fax tones beeps and then to press Start before hanging up 2 If it is not illuminated in green press Fax 3 Load your document See Load documents on page 2 1 4 Press Mono Start or Colour Start 5 Replace the external handset or the handset of the machine ...

Page 73: ...u OR Press 2 if you have finished choosing settings and go to the next step Contrast If your document is very light or very dark you may want to set the contrast Use Light to send a light document or make the fax darker Use Dark to send a dark document or make the fax lighter 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 1 4 ...

Page 74: ... or to select the resolution you want Press Menu Set 5 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a fax number Press Mono Start or Colour Start Standard Suitable for most typed documents Fine Good for small print and transmits a little slower than Standard resolution S Fine Good for small prin...

Page 75: ...lly and the line is busy the machine will automatically redial up to three times at five minute intervals Colour fax transmission Your machine can send a colour fax to machines that support this feature However colour faxes cannot be stored in the memory so Delayed fax and Polling Transmit features are not available 1 If it is not illuminated in green press Fax 2 Load your document See Load docume...

Page 76: ...ument immediately without waiting for memory transmission You can set Real Time TX to On for all documents or for the next fax only 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 5 Your machine normally uses Dual Access However to send a colour fax the machine will send the original in real time even if Real Time TX is Off The...

Page 77: ...Send menu OR Press 2 if you have finished choosing settings 7 Enter a fax number Press Mono Start or Colour Start Checking job status Check which jobs are still waiting in the memory to be sent If there are no jobs the LCD shows No Jobs Waiting 1 Press Menu Set 2 6 2 If you have more than one job waiting press or to scroll through the list 3 Press Stop Exit In Real Time Transmission the redial fea...

Page 78: ...sing Stop Exit Cancelling a scheduled job You can cancel a fax job that is stored and waiting in memory 1 Press Menu Set 2 6 Any jobs that are waiting will appear on the LCD 2 If you have more than two jobs waiting press or to select the job you want to cancel Press Menu Set OR If you only have one job waiting go to Step 3 3 Press 1 to cancel OR Press 2 to exit without cancelling To cancel another...

Page 79: ...or Speed Dial numbers and manually dialled numbers in the same broadcast you must press Menu Set between each of the numbers Use Search Speed Dial to help you choose the numbers easily See Setting up Groups for Broadcasting on page 7 4 After the broadcast is finished a Broadcast Report will be printed to let you know the results Enter the long dialling sequence numbers as you would normally but re...

Page 80: ...aving difficulty sending a fax overseas due to possible interference on the phone line we recommend that you turn on the Overseas Mode After you send a fax using this feature the feature will turn itself off 1 If it is not illuminated in green press Fax 2 Load your document See Load documents on page 2 1 3 Press Menu Set 2 2 7 4 Press or to select On or Off Press Menu Set 5 Press 1 if you want to ...

Page 81: ...ents on page 2 1 3 Press Menu Set 2 2 3 4 Enter the time you want the fax to be sent in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM Press 1 to leave the documents waiting in the ADF OR Press 2 to scan the document into memory 5 Press 1 if you want to choose more settings and the LCD will return to the Setup Send menu OR Press 2 if you have finished choosing settings 6 Enter a...

Page 82: ...orting all the faxes in the memory by destination and scheduled time All delayed faxes that are scheduled to be sent at the same time to the same fax number will be sent as one fax to save transmission time 1 If it is not illuminated in green press Fax 2 Press Menu Set 2 2 4 3 Press or to select On or Off Press Menu Set 4 Press Stop Exit 4 Batch TX ...

Page 83: ...t into memory 5 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you finished selecting settings and go to Step 5 Press Mono Start and wait for the fax to be polled If you press 2 in Step 4 the document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Cancelling a job function Se...

Page 84: ...ent into memory 7 Press 1 if you want to select additional settings The display returns to the Setup Send menu OR Press 2 if you finished selecting settings and go to Step 8 8 Press Mono Start If you press 2 in Step 6 the document will be stored and can be retrieved from any other fax machine until you delete the fax in memory by using the Cancelling a job function See Cancelling a scheduled job o...

Page 85: ... When switched On TX Lock prohibits most functions The following functions listed are available while TX Lock is switched On Receiving faxes Answering making telephone calls with an external telephone Scheduled Delayed Transmission Polling Fax Forwarding Remote Retrieval Provided it was set before TX Lock was switched ON ...

Page 86: ...s Menu Set The screen prompts you to enter the password 7 Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON If the password you enter at Step 7 is incorrect the screen would display Wrong Password After 2 seconds the display will then re...

Page 87: ...ess Menu Set 2 0 1 2 Press or to choose Set TX Lock 3 Press Menu Set The screen prompts you to enter the password 4 Enter a 4 digit password followed by Menu Set This is the same as the security password of the machine already stored The screen displays Accepted for 2 seconds followed by TX Lock Mode TX Lock is now switched ON If the password you enter at Step 4 is incorrect the screen would displ...

Page 88: ...he display reverts to normal TX Lock is now switched OFF If you forget the TX Lock password please contact your Brother dealer or Brother for assistance If the password you enter at Step 2 is incorrect the screen would display Wrong Password After 2 seconds the display will then return to displaying TX Lock Mode You must then start from Step 1 to switch OFF TX Lock Password XXXX ...

Page 89: ...st for receiving faxes After you have set the Distinctive Ring feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the Distinctive Ring number Manual mode means you must answer all the calls yourself You can not change the receive mode to the other mode while the Distinctive Ring is set to on All extension phones ring fax machine is silent Fa...

Page 90: ...ur calls You can respond quickly to calls you missed because Caller IDs are received and stored in your machine memory Advantages of Caller ID For Business All businesses profit from a quicker response to customer calls Businesses that provide mail order services money lending services or provide confidential information can protect themselves from false orders or acceptance of false identificatio...

Page 91: ...reception The 31st call will cause the oldest ID to be erased The Caller ID information stored in the memory can be used for the following Selecting a Caller ID from the Memory for Call Reply You can scroll through the Caller IDs on the display and select one for your machine to dial Printing the Caller ID List You can review calls you received by checking the Caller IDs in memory This report will...

Page 92: ... Press or to select Display and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu S...

Page 93: ...s in to your main number all the phones will ring You can set an external answering device TAD to answer calls on the other number s See the chart in the following page What is the Advantage of Using the FaxAbility Function Using FaxAbility is the most efficient way to receive both fax and telephone calls on the same line It is much easier for your callers who dial manually The fax machine will an...

Page 94: ...kly learn to recognize the ring pattern for faxes so you will not be tempted to answer that number Either you or a telephone answering device can answer the main number s After you have set the FaxAbility feature to On the receive mode is set to Manual automatically Unless you have a TAD or Voice Mail set up on the FaxAbility number Manual mode means you must answer all the call yourself You can n...

Page 95: ...sions If you have FaxAbility Service but don t have Call Waiting you need do nothing at this stage If you do have Call Waiting as well as FaxAbility set the Call Waiting menu option to On See below 1 Press Menu Set 2 0 2 The screen displays 2 Press or to set FaxAbility to On or Off If you have FaxAbility service select On 3 Press Menu Set 4 Press or to set Call Waiting to On or Off If you have Cal...

Page 96: ...e orders or acceptance of false identification At Home Residential customers can protect themselves from unwanted calls How Does the Caller ID Work The Caller ID Appears on the Display When Your Telephone Rings As your telephone rings the display shows you the caller s phone number Once you pick up the handset the caller s ID disappears You will see up to the first 16 characters of the number on t...

Page 97: ...ou want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu Set 2 0 3 2 Press or to select Print Report 3 Press Menu Set 4 Press Mono Start If you use the Caller ID for Dial back Please be sure that you use appropriate dialling procedure...

Page 98: ...e phone number just for receiving faxes You ll need to set Distinctive Ringing to On Setting the Distinctive Ringing 1 Press Menu Set 2 0 2 2 Press or to select On or Off 3 Press Menu Set 4 Press Stop Exit You can switch it off temporarily then turn it back on When you get a new fax number make sure you reset this function The machine will answer only calls to the Distinctive Ringing number After ...

Page 99: ...ck up the handset the Caller ID information disappears from the screen but the call information remains stored in the Caller ID memory You will see the first 16 characters of the number or name Out of Area display means call originates outside your Caller ID service area Private Call display means the caller has intentionally blocked transmission of information If both the name and number are rece...

Page 100: ...Press or to select Display and press Menu Set If the name was not received it will not be displayed 3 Press or to scroll through the Caller ID memory to select the Caller ID you want to view and press Menu Set The next screen shows the caller s telephone number and the date and time of the call 4 Press or to return to the Caller ID listing OR Press Stop Exit Printing Caller ID List 1 Press Menu Se...

Page 101: ...or the number See One Touch dialling on page 6 2 One Touch keys are the 5 keys numbers 01 10 located on the left side of the control panel 1 Press Menu Set 2 3 1 2 Press the One Touch key where you want to store a number 3 Enter a number up to 20 digits Press Menu Set If you want to enter a pause in the dialling sequence for example to access an outside line press Redial Pause as you are entering ...

Page 102: ...store Speed Dial numbers so that when you dial you will only have to press a few keys Search Speed Dial the two digit number and Mono Start or Colour Start The machine can store 40 Speed Dial numbers 1 Press Menu Set 2 3 2 2 Use the dial pad to enter a two digit Speed Dial location number 01 40 For example press 05 Press Menu Set 3 Enter the phone or fax number up to 20 digits Press Menu Set 4 Use...

Page 103: ...e stored number If you want to erase the whole number or whole name press Stop Exit when the cursor is under the first the digits or letters The characters above and to the right of the cursor will be deleted If you want to change a character use or to position the cursor under the character you want to change and then type over it 2 Enter a new number Press Menu Set 3 Follow the directions beginn...

Page 104: ... Then you can combine them into a Group Each Group uses up a One Touch key or a Speed Dial location Finally you can have up to six small Groups or you can assign up to 49 numbers to one large Group See Storing Speed Dial numbers on page 7 2 and Changing One Touch and Speed Dial numbers on page 7 3 1 Press Menu Set 2 3 3 2 Decide where you wish to store the Group AND Press a One Touch key OR Press ...

Page 105: ...cation 09 press Search Speed Dial then press 09 on the dial pad The LCD shows 05 09 5 Press Menu Set to accept the numbers for this Group 6 Use the dial pad and the chart on page 4 3 to enter a name for the Group Press Menu Set For example NEW CLIENTS 7 Press Stop Exit You can print a list of all One Touch and Speed Dial numbers See Printing reports on page 9 3 Group numbers will be marked in the ...

Page 106: ...ad The combined number will be dialled in the order that you entered it as soon as you press Mono Start or Colour Start See Storing One Touch Dial numbers on page 7 1 For example you can store 555 on One Touch key 03 and 7000 on One Touch key 02 If you press One Touch key 03 One Touch key 02 and Mono Start or Colour Start you will dial 555 7000 To temporarily change a number you can substitute par...

Page 107: ... sending a fax automatically and the line is busy the machine will automatically redial one time five minutes after the transmission Tone or Pulse Not available in New Zealand If you have a Pulse dialling service but need to send Tone signals for example for telephone banking follow the instructions below If you have Touch Tone service you will not need this feature to send tone signals 1 If you h...

Page 108: ...set OR Press Hook 2 When you hear a dial tone dial the call using the dial pad One Touch Speed Dial and Search See How to dial on page 6 1 3 To hang up replace the handset Hold FAX 1820C only 1 Press Hold to put a call on Hold 2 You can put down the handset without disconnecting the call Pick up the machine handset to release the call from Hold Picking up an extension handset will not release the ...

Page 109: ...e fax message 1 Press Menu Set 2 5 1 2 Press or to select On or Off Press Menu Set The LCD will ask you to enter the fax number to which faxes will be forwarded 3 Enter the forwarding number up to 20 digits Press Menu Set 4 Press Stop Exit Remote Fax Options After you have selected Fax Forwarding Fax Storage is set to On automatically If you bring the Fax Forwarding feature back to Off Fax Storage...

Page 110: ...s 1 all fax data is erased and Fax Storage is turned off If you press 2 faxes are not erased and Fax Storage stays on See Printing a fax from the memory on page 5 8 Backup Print If you ve set Fax Storage to On your machine automatically prints faxes as they are received into the memory This is a safety feature in case the power goes off so you won t lose your messages If there are faxes in the mem...

Page 111: ...is inactive code 1 Press Menu Set 2 5 3 2 Enter a three digit code using numbers 0 9 or Press Menu Set The preset cannot be changed 3 Press Stop Exit Do not use the same digits that appear in your Fax Receive Code 51 or Telephone Answer Code 51 See Operation from extension telephones on page 5 9 You can change your code at any time by entering a new one If you want to make your code inactive press...

Page 112: ...your Remote Access Code 3 digits followed by 3 The machine signals if it has received fax messages 1 long beep Fax messages No beeps No messages 4 The machine gives two short beeps which tells you to enter a command The machine will hang up if you wait longer than 30 seconds to enter a command The machine will beep three times if you enter an invalid command 5 Press 90 to reset the machine when yo...

Page 113: ...6 Once you have registered the number Fax Forwarding will be set to On 2 Fax Forwarding 4 Fax Forwarding number 6 Fax Storage ON You can turn Fax Storage to On or Off after you have retrieved or erased all your messages 7 Fax Storage OFF 96 Retrieve a fax 2 Retrieve all faxes Enter the number of a remote fax machine to receive stored fax message s See page 8 6 3 Erase faxes from the memory If you ...

Page 114: ...messages Changing your Fax Forwarding number You can change the default setting of your fax forwarding number from another telephone or fax machine using Touch Tone 1 Dial your fax number 2 When your machine answers immediately enter your Remote Access Code 3 digits followed by If you hear one long beep you have messages 3 When you hear two short beeps use the dial pad to press 954 4 Wait for the ...

Page 115: ...elect On or On Image the report will print for every fax you send If you send a lot of faxes to the same place you may need more than the job numbers to know which faxes you must send again Selecting On Image or Off Image will print a section of the fax s first page on the report to help you remember 1 Press Menu Set 2 4 1 2 Press or to select Off Off Image On or On Image Press Menu Set 3 Press St...

Page 116: ...down 3 Enter the time to begin printing in 24 hour format Press Menu Set For example enter 19 45 for 7 45 PM 4 Press Stop Exit If you select 6 12 24 hours 2 or 7 days the machine will print the report at the selected time and then erase all jobs from its memory If the machine s memory becomes full with 200 jobs before the time you selected has passed the machine will print the Journal early and th...

Page 117: ...ample press 1 to print the Help List 3 Press Mono Start 1 Help List Prints the Help List so you can see at a glance how to quickly program your machine 2 Quick Dial Lists names and numbers stored in the One Touch and Speed Dial memory in numerical order 3 Fax Journal Lists information about the last incoming and outgoing faxes TX means Transmit RX means Receive 4 XMIT Verify Prints a Transmission ...

Page 118: ...Copy is illuminated in green If it is not press Copy to enter Copy mode The default setting is Fax You can change the number of seconds or minutes that the machine stays in Copy mode See Setting the Mode Timer MFC 3220C only on page 4 5 and Setting the Mode Timer FAX 1820C only on page 4 5 Making copies Copy Ratio The LCD shows the default copy setting Quality No of Copies ...

Page 119: ...olour Start Making multiple copies 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Mono Start or Colour Start To stop copying press Stop Exit To sort the copies press the Options key See Using the Copy keys Temporary settings on page 10 4 ...

Page 120: ... Start to copy scanned pages You will need to clear some jobs from the memory before you can continue When you get an Out of Memory message you may be able to make copies if you first print incoming faxes in the memory to restore the memory to 100 To gain extra memory you can turn off Fax Storage See Setting Fax Storage on page 8 2 OR Print the faxes that are in the memory See Printing a fax from ...

Page 121: ...onds after it finishes copying If you want to use these temporary settings again place the next document in the ADF within that time However if you have set the Mode Timer for copy and Scan Only for MFC 3220C modes to 0 or 30 seconds the machine returns to the default settings after the number of seconds that has been set for mode timer See Setting the Mode Timer MFC 3220C only on page 4 5 or Sett...

Page 122: ...e copy quality Fast Normal or Best Press Menu Set 6 Press Mono Start or Colour Start OR Press other Temporary Copy keys for more settings Press Quality and or Normal Recommended mode for ordinary printouts Good copy quality with adequate copy speed Fast Fast copy speed and lowest ink consumption Use FAST to save time document to be proof read large documents or many copies Best Use this mode to co...

Page 123: ... Press or to select more settings Press Copy Options Menu Selections Options Factory Setting Page Enlarge Reduce 50 69 A4 A5 83 LGL A4 97 LTR A4 100 142 A5 A4 198 10 15cm A4 200 Custom 25 400 100 10 7 Paper Type Plain Inkjet Glossy 4 Color or 3 Color Transparency Plain 10 9 Paper Size A4 A5 10 W x15 H cm A4 10 10 Brightness 10 11 Contrast 10 12 Stack Sort Stack Sort Stack 10 13 Page Layout Off 1 i...

Page 124: ... 1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Enlarge Reduce Press Menu Set Press Options and or to select Enlarge Reduce 100 142 A5 A4 198 10 15cm A4 200 Custom 25 400 97 LTR A4 83 LGL A4 69 A4 A5 50 ...

Page 125: ...ou can select Custom and press Menu Set Use the dial pad to enter an enlargement or reduction ratio from 25 to 400 Press Menu Set For example press 5 3 to enter 53 6 Press Mono Start or Colour Start OR Press or for more settings Special Copy Options 2 in 1 or 4 in 1 are not available with Enlarge Reduce ...

Page 126: ...type of paper you are using Plain Inkjet Glossy or Transparency Press Menu Set 6 If you selected Glossy press or to select Glossy 4 Color or Glossy 3 Color Press Menu Set 7 Press Colour Start or Mono Start OR Press or for more settings The print quality of black ink depends on the type of glossy paper you are using Black ink is used when you select Glossy 4 Color If the glossy paper you are using ...

Page 127: ...ocuments on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Paper Size Press Menu Set 5 Press or to select the size of paper you are using A4 A5 or 10 W x15 H cm Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings You can copy only on A4 A5 and Photo Card 10 W X15 H cm paper ...

Page 128: ... in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Brightness Press Menu Set 5 Press to make a lighter copy OR Press to make a darker copy Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 129: ... it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Contrast Press Menu Set 5 Press to increase the contrast OR Press to decrease the contrast Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 130: ...1 Press Copy to illuminate it in green 2 Load your document See Load documents on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Stack Sort Press Menu Set 5 Press or to select Sort Press Menu Set 6 Press Mono Start or Colour Start OR Press or for more settings ...

Page 131: ...s on page 2 1 3 Use the dial pad to enter the number of copies you want up to 99 4 Press Options and or to select Page Layout Press Menu Set 5 Press or to select 2 in 1 4 in 1 P 4 in 1 L or Off 1 in 1 Press Menu Set 6 Press Mono Start or Colour Start to scan the document 2 in 1 P means Portrait and L means Landscape For 2 in 1 4 in 1 P or 4 in 1 L you cannot use the Enlarge Reduce setting ...

Page 132: ...in 1 or 4 in 1 copies are in colour you must use A4 paper If you selected Glossy in the Paper Type setting 2 in 1 and 4 in 1 copies are not available 2 in 1 or 4 in 1 copies in colour are not available with Multiple Copies P L 4 in 1 L ...

Page 133: ...l Best or Fast Press Menu Set 3 Press Stop Exit Brightness 1 Press Menu Set 3 2 2 Press to make a lighter copy OR Press to make a darker copy Press Menu Set 3 Press Stop Exit Contrast You can change the contrast to help an image look sharper and more vivid 1 Press Menu Set 3 3 2 Press to increase the contrast OR Press to decrease the contrast Press Menu Set 3 Press Stop Exit 1 Quality 2 Brightness...

Page 134: ... Menu Set 3 4 2 Press or to select Red Green or Blue Press Menu Set 3 Press to increase the colour saturation OR Press to decrease the colour saturation Press Menu Set 4 Return to Step 2 to select the next colour OR Press Stop Exit 4 Color Adjust ...

Page 135: ...f documents which should not be copied Money Bonds or other certificates of indebtedness Certificates of Deposit Armed Forces Service or Draft papers Passports Postage Stamps cancelled or uncancelled Immigration Papers Welfare documents Cheques or Drafts drawn by Governmental Agencies Identification Documents badges or insignias Licences and Certificates of Title to motor vehicles Copyrighted work...

Page 136: ...he power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This machine must be installed near a power outlet which is easily accessible In case of emergencies you must disconnect the power cord from the power outlet in order to shut off power completely International...

Page 137: ...laced in a built in installation unless proper ventilation is provided 8 This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available call your dealer or local power company 9 This product is equipped with a 3 wire grounded plug a plug having a third grounded pin This plug will only fit into a grounded power outlet This is ...

Page 138: ... When the power cord is damaged or frayed If liquid has been spilled into the product If the product has been exposed to rain or water If the product does not operate normally when the operating instructions are followed Adjust only those controls that are covered by the operating instructions Improper adjustment of other controls may result in damage and will often require extensive work by a qua...

Page 139: ...s it imply that any product is compatible with all of Telecom s network services 6 This equipment does not fully meet Telecom s impedance requirements Performance limitations may occur when used in conjunction with some parts of the network Telecom will accept no responsibility should difficulties arise in such circumstances 7 If a charge for local calls is acceptable the Dial Button should not be...

Page 140: ... never be placed near or over a radiator or heater This product should not be placed in a built in installation unless proper ventilation is provided 15 This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available consult with your dealer or local power company 16 This product is equipped with a 3 wire earthed plug This plu...

Page 141: ...s been dropped or the cabinet has been damaged If the product exhibits a distinct change in performance indicating a need for service 23 This unit will only work in conjunction with a tone signalling DTMF telephone but some telephones are not compatible Since noise or speech from the telephone can upset dialling from this unit errors may result if the devices are used together in other than quiet ...

Page 142: ... equipment operates satisfactorily does not imply that the power is grounded and that the installation is completely safe For your safety if in any doubt about the effective grounding of the power consult a qualified electrician Disconnect device This machine must be installed near a power outlet which is easily accessible In case of emergencies you must disconnect the power cord from the power ou...

Page 143: ...ked by placing the product on a bed sofa rug or other similar surface This product should never be placed near or on a radiator or heater This product should never be placed in a built in installation unless proper ventilation is provided 8 This product should be operated from the type of power source indicated on the label If you are not sure of the type of power available consult with your deale...

Page 144: ... risks and may void your warranty Please refer all servicing to our Authorized Service Personnel A list of Authorized Service Centres has been included for your convenience or you may contact the Brother Dealer for Service 16 Unplug this product from the wall outlet and refer servicing to Authorized Service Personnel under the following conditions If the power cord is damaged or frayed If the prod...

Page 145: ...es from the wall outlet before servicing modifying or installing the equipment This equipment may not be used on coin service lines provided by the telephone company or connected to party lines Brother cannot accept any financial or other responsibilities that may be the result of your use of this information including direct special or consequential damages There are no warranties extended or gra...

Page 146: ...ft are registered trademarks of Microsoft in the U S and other countries Macintosh is a registered trademark of Apple Computer Inc PaperPort and TextBridge are registered trademarks of ScanSoft Inc Presto PageManager is a registered trademark of NewSoft Technology Corporation Each company whose software title is mentioned in this manual has a Software License Agreement specific to its proprietary ...

Page 147: ... than 90 cm See Using the automatic document feeder ADF on page 2 1 Check Paper Size Paper is not the correct size Reload the correct size of paper A4 and then press Mono Start or Colour Start Check Paper The machine is out of paper OR The paper is jammed in the machine Add paper and then press Mono Start or Colour Start See Printer jam or paper jam on page 12 5 Comm Error Poor phone line quality ...

Page 148: ...he colour fax will be received into memory as a black and white fax Replace the ink cartridges See Replacing the ink cartridges on page 12 20 Insert Document The docment was not inserted properly See Load documents on page 2 1 Low Temperature The print heads are too cold Allow the machine to warm up Machine Error XX The machine has a mechanical problem Call Brother Customer Service Near Empty One ...

Page 149: ...peration in process Press Stop Exit and wait until the other operations in progress finish and then try again OR Clear the data in the memory See Out of Memory message on page 10 3 Printing operation in process Reduce print resolution Paper Jam The paper is jammed in the machine See Printer jam or paper jam on page 12 5 ERROR MESSAGES ERROR MESSAGE CAUSE ACTION ...

Page 150: ...any paper from the ADF that is not jammed 2 Pull the jammed document out toward the front of the machine 3 Press Stop Exit Document is jammed inside the back of the control panel 1 Remove any paper from the ADF that is not jammed 2 Open the control panel cover 3 Pull the jammed document out toward the back of the machine 4 Close the control panel cover Control Panel Cover ...

Page 151: ... paper jam Remove the jammed paper depending on where it is jammed in the machine Paper is jammed inside the front of the machine 1 Pull the paper toward you Paper is jammed in the paper tray 1 Remove any paper from the paper tray that is not jammed Paper Tray ...

Page 152: ...Pull up the jammed paper to remove it Paper is jammed inside the paper tray 1 Pull the paper tray out of the machine If it is difficult to pull the jammed paper try to pull it while holding down the Paper Release Lever Paper Release Lever Paper Tray ...

Page 153: ... machine 1 Open the control panel cover by lifting it toward you and then lift the top cover toward the back 2 Remove the jammed paper 3 Close top cover and the control panel cover If the jammed paper is under the Print Head unplug the machine and then you can move the Print Head to remove the paper Jammed paper ...

Page 154: ... printed page Make sure the paper is not too thick or not curled See About paper on page 2 3 Printing is too dark or too light Make sure your ink cartridges are fresh Cartridges are good for up to two years after that the ink may become clogged Cartridge expiration dates are printed on the package Make sure the Printer Driver matches the type of paper you are using See Media Type on page 1 6 in So...

Page 155: ...ng a scheduled job on page 6 11 If the problem continues ask the telephone company to check your phone line Vertical black lines when sending If the copy you made shows the same problem your scanner is dirty See Routine maintenance on page 12 18 Handling Incoming Calls machine Hears Voice as CNG Tone If your machine is set to Fax Detect ON it is more sensitive to sounds Your machine may mistakenly...

Page 156: ... tab of the printer driver 3 Turn OFF Bi Directional Printing by un checking it See Bi Directional Printing on page 1 7 in Software User s Guide on the CD ROM There are some dense lines Check Reverse Order in the Basic tab of the printer driver Printing is slow In the Colour tab from the Advanced tab in the printer driver uncheck the Colour Enhancement Colour Enhancement is not working properly If...

Page 157: ...uching it with your hand or a cloth 1 Press Ink 2 Press or to select Cleaning Press Menu Set 3 Press or to select the colour you want to clean Press Menu Set The machine will clean the print head When cleaning is finished the machine will go back standby mode automatically Print Quality Check If the print quality is not good you can print a Print Quality Check Sheet to help you find the settings y...

Page 158: ...as shown below press 2 No The LCD will ask you if the print quality is OK for each colour 6 Press 2 No for any colour with a problem The LCD shows Press 1 Yes The machine will start cleaning the colours 7 After cleaning is finished press Mono Start or Colour Start The machine will start printing the Print Quality Check Sheet again and then return to STEP A 8 If STEP A is OK press 1 to proceed to S...

Page 159: ...ss 2 No to select it 10 For 600 dpi press the number of the test print that most closely matches the number 0 sample 1 8 11 For 1200 dpi press the number of the test print that most closely matches the number 0 sample 1 8 12 Repeat Steps 1 and 2 in Print Quality Check to print another sample Print Quality Check Sheet and then check it 13 Press Stop Exit When an ink head nozzle is clogged the print...

Page 160: ...d properly before use After replacing the ink cartridge check it by printing another Print Quality Check Sheet If the problem still exists repeat the cleaning and test print procedures at least five times for the new ink cartridge If ink is still missing call your Brother dealer Caution Do NOT touch the print head Touching the print heads may cause permanent damage and may void the print head s wa...

Page 161: ...es and attach the white shipping cover See Replacing the ink cartridges on page 12 20 After attaching the white shipping cover press all the ink cartridge covers down Caution If you are not able to find the shipping cover do NOT remove the ink cartridges before shipping It is essential that the machine be shipped with either the shipping cover or the ink cartridges in position Shipping without the...

Page 162: ...Unplug the USB cable from the machine if it is connected 5 Attach the yellow protective bar 6 Remove the paper tray and output paper support ADF Document Output support and ADF Document support If your machine is a fax model remove the handset and handset curled cord 7 Wrap the machine in the bag and place it in the original carton with the original packing material Protective Yellow Bar ...

Page 163: ...TROUBLESHOOTING AND ROUTINE MAINTENANCE 12 17 8 Pack the printed materials in the original carton as shown below Do not pack the used ink cartridges in the carton 9 Close the carton ...

Page 164: ...TENANCE Routine maintenance Cleaning the scanner Unplug the machine and then open the control panel cover Clean the flat white pressure bar and the glass strip below the bar with isopropyl alcohol on a lint free cloth Glass Strip White Bar ...

Page 165: ...om the AC power outlet before cleaning the printer platen Be careful not to touch the paper feed star wheels flat cable and encode film When you want to clean your machine printer platen wipe it with a lint free cloth that is dry Paper Feed Star Wheel Encode Film Flat Cable Clean Here Do NOT Touch Do NOT Touch Do NOT Touch ...

Page 166: ...ure to follow the LCD prompts so you replace the colour cartridges in the appropriate order When the ink cartridges are running low you must use the Ink key to begin the cartridge replacement Steps 1 to 3 If the ink is empty skip to Step 3 1 Press Ink 2 Press or to select Replace Ink Press Menu Set 3 Open the control panel cover and then lift the top cover 4 Push the appropriate coloured ink cartr...

Page 167: ...e carriage 8 After installing the ink cartridges close the top cover and control panel cover Your machine prepares for a head cleaning and goes online The LCD prompts you to verify that you removed the ink cartridge for each colour Example Have you removed Blck 1 Yes 2 No 9 If you removed the ink cartridge press 1 OR If you did not remove the ink cartridge press 2 The LCD prompts you to verify tha...

Page 168: ... water immediately and consult a doctor if you are concerned Caution DO NOT remove ink cartridges if you do not need to replace them If you do so it may reduce the ink quantity and the printer will not know the quantity of ink left in the cartridge DO NOT shake the ink cartridges because the ink may spill when you take off the sealing tape If ink stains your body or clothing wash with soap or dete...

Page 169: ...in your machine may cause damage to the machine itself and or it may result in unsatisfactory print quality Our warranty coverage does not apply to any problem that was caused by the use of unauthorized third party ink and or cartridges To protect your investment and guarantee your print quality please continue to replace consumed ink cartridges with only Genuine Brother Branded Supplies If the In...

Page 170: ...y Backup Print Your machine prints a copy of every fax that is received and stored in memory This is a safety feature so you will not lose messages during a power failure Batch Transmission Black and white faxes only As a cost savings feature all delayed faxes to the same fax number will be sent as one transmission Brightness Changing the Brightness makes the whole image lighter or darker Beeper V...

Page 171: ...vice purchased from the telephone company that gives you another phone number on an existing phone line The Brother machine uses the new number to simulate a dedicated fax line Dual Access Your machine can scan outgoing faxes or scheduled jobs into memory at the same time it is sending a fax or receiving or printing an incoming fax ECM Error Correction Mode Detects errors during fax transmission a...

Page 172: ...Help list A printout of the complete Menu table that you can use to program your machine when you do not have the User s Guide with you Fax Journal Lists information about the last 200 incoming and outgoing faxes TX means Transmit RX means Receive Journal Period The pre programmed time period between automatically printed Fax Journal Reports You can print the Fax Journal on demand without interrup...

Page 173: ...s Pause Allows you to place a 3 5 second delay in the dialling sequence stored on One Touch keys and Speed Dial numbers Press Redial Pause as many times as needed for longer pauses Photo resolution A resolution setting that uses varying shades of gray for the best representation of photographs Polling The process of a fax machine calling another fax machine to retrieve waiting fax messages Pulse A...

Page 174: ...s on the top of faxed pages It includes the sender s name and fax number Super Fine resolution 392 x 203 dpi Best for very small print and line art TAD telephone answering device You can connect an external device or answering machine to the EXT socket of the machine Telephone Answer Code Fax Tel mode only When the machine answers a voice call it pseudo double rings You can pick up at an extension...

Page 175: ... to 20 pages Temperature 20 C 30 C Humidity 50 70 Paper 80 gsm A4 size Paper Tray 100 Sheets 80 gsm Printer Type Ink Jet Print Method Piezo with 75 4 nozzles LCD Liquid Crystal Display 16 characters 1 line Power Source 220 240V 50 60Hz Power Consumption Minimum Standby Peak 4 Wh or less 8 5 Wh or less 25 C Under 23 Wh ...

Page 176: ...andby 48 dB A or less 35 dB A or less Temperature Operating Best Print Quality 10 35 C 20 33 C Humidity Operating Best Print Quality 20 to 80 without condensation 20 to 80 without condensation 434 mm 346 mm 366 mm 583 mm 211 mm 434 mm 493 mm MFC 3220C FAX 1820C ...

Page 177: ...es recommended for inkjet printing Paper Output Up to 50 sheets of A4 plain paper Face up print delivery to the output paper support For inkjet coated paper and transparency we recommend removing printed pages from the output paper support immediately after they exit the machine to avoid smudging Colour Monochrome Colour Mono Copy Speed Mono Up to 12 pages minute A4 paper Colour Up to 10 pages min...

Page 178: ... 100 stations Automatic Redial 3 times at 5 minute intervals Auto Answer 2 3 4 5 6 7 8 9 or 10 rings for Australia 1 2 3 4 5 6 7 8 9 or 10 rings for New Zealand 0 1 2 3 4 5 6 7 8 9 or 10 rings for some countries Communication Source Public switched telephone network Memory Transmission Up to 200 1 170 2 pages MFC 3220C Up to 480 1 400 2 pages FAX 1820C Out of Paper Reception Up to 200 1 170 2 page...

Page 179: ... 400 dpi interpolated Up to 600 1 200 dpi optical Maximum 1200 x 1200 dpi scanning with Windows XP resolution up to 2400 x 2400 dpi can be selected by using the Brother scanner utility Scanning Speed Colour up to 9 sec Mono up to 4 sec A4 size in 100 100 dpi Document Size ADF Width 89 mm to 216 mm ADF Height 127 mm to 356 mm Scanning Width 210 mm Gray Scale 256 levels Mac OS X scanning is supporte...

Page 180: ... optimized dpi when Photo mode is selected in the printer driver Colour Printing The MFC uses Brother s OP Technology to automatically vary the printing resolution for producing the highest quality output Brother s OP Technology is automatically activated during colour printing using Photo mode and selects the print resolution appropriate for the printing task up to 4800 x 1200 optimized dpi when ...

Page 181: ...6 9 2 Printing 4 Scanning and PC FAX Send Only All base models meet minimum Requirements 32 MB 64 MB 80 MB 200 MB Mac OS X 10 1 10 2 1 or greater Printing Scanning 2 4 PC FAX Send and Remote Setup Only 128 MB 160 MB NOTE All registered trademarks referenced herein are the property of their respective companies For the latest drivers go to the Brother Solutions Center at http solutions brother com ...

Page 182: ...rtridge at 5 coverage with 600 x 150 dpi resolution Fast Approximately 400 page Colour cartridge at 5 coverage with 600 x 150 dpi resolution Fast These numbers are based on consecutive printing the numbers will vary based on print frequency and number of pages The machine periodically cleans the print head to maintain print quality This process consumes a small amount of ink ...

Page 183: ...r adjustment 10 17 contrast 10 16 default settings 10 16 Enlarge Reduce 10 7 enter Copy mode 10 1 keys 10 4 Page layout 10 14 paper 10 9 Quality key 10 5 Quality setting 10 16 single 10 2 Sort 10 13 temporary settings 10 4 Credit Card Numbers 7 6 Custom telephone features 1 13 12 9 D Date and Time 4 1 Delayed Batch Transmission 6 15 Delayed Fax 6 14 Dialling a pause 7 7 access codes and credit car...

Page 184: ...g 5 3 sending 6 1 at end of conversation 6 5 Broadcasting 6 12 cancelling from memory 6 11 colour fax 6 8 contrast 6 6 delayed 6 14 from memory dual access 6 9 manual transmission 6 4 overseas 6 13 Real Time Transmission 6 9 redialling 7 7 resolution 6 7 Fax Tel mode 5 1 answering at extension phones 5 9 double ringing voice calls 5 4 Fax Receive Code 5 9 receiving faxes 5 9 Setting F T Ring Time ...

Page 185: ...n S 6 specifications S 6 Pulse dialing 4 4 Q Quality key copying 10 4 R Receive mode External TAD 5 1 Fax Only 5 1 Fax Tel 5 1 Manual 5 1 Redial Pause 6 8 Reducing copies 10 7 long faxes 5 7 Remote Retrieval 8 4 access code 8 3 8 4 commands 8 5 getting your faxes 8 6 Reports 9 1 How to print 9 3 Transmission Verification 9 1 Resolution fax standard Fine superFine Photo S 4 print S 6 Scan S 5 setti...

Page 186: ...ialing 4 4 Tone Signals on Pulse Line 7 7 Troubleshooting 12 1 checking ink volume 12 14 document jam 12 4 error messages on LCD 12 1 if you are having difficulty incoming Calls 12 9 phone line difficulty 12 9 printer difficulties 12 10 printing or receiving faxes 12 8 sending faxes 12 9 paper jam 12 5 print quality 12 11 TX Lock 6 17 6 18 6 19 V Volume setting 4 7 beeper 4 7 ring 4 7 speaker 4 8 ...

Page 187: ... Access Code 1 Dial your fax number from a telephone or fax machine using touch tone When your machine answers immediately enter your Remote Access Code 3 digits followed by Your machine signals the kinds of messages it received 1 long beep Fax messages No beeps No messages After 2 short beeps enter a command Press 9 0 to reset your machine when you finish Hang up 2 3 4 5 6 1 4 Press 9 7 1 1 long ...

Page 188: ...A F AX Press 9 6 then to Retrieve all faxes press 2 then enter the number of remote fax machine followed by After the beep hang up and wait Erase all fax messages press 3 Changing Remote Access Code 1 2 Enter a three digit number from 000 to 999 The cannot be changed 3 Press Menu Set 4 Press Stop Exit Remote Commands C HANGE F AX F ORWARDING S ETTING Press 9 5 then to Turn feature Off press 1 Sele...

Page 189: ...This machine is approved for use in the country of purchase only local Brother companies or their dealers will only support machines purchased in their own countries ARL ASA NZ Version A ...

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