For additional help or other inquiries please contact our Brother Support Center
http://www.brother-usa.com/Support/
Call: 1-877-BROTHER (877-276-8437) M-F, 9:00am to 6:00pm Eastern Time
6
I’m getting the E001 error when I’m trying to connect to ScanNCutCanvas, what
should I do?
If you are under the USB connection (Machine Mode), you may receive the
E001 error. Please note that since your DesignNCut machine is not connected to
Wireless LAN, using your PC, please go to
https://scanncutcanvas.brother.com
,
save your ScaNCutCanvas project(s) on your local drive and upload it from
DesignNCut Manager.
I’m having an issue connecting my machine, what should I do?
Please make sure of the following:
1) you have the following system requirements:
•
Software is compatible with the following Operating Systems:
•
Windows
®
: Windows
®
7, 8.1, 10
•
Mac®: OS X 10.10 or later
•
iPhone®, iPad®: iOS 9 or later
•
Works with Android™ 5 or later
•
Requires internet connection
•
Wireless access point is required for Mac and iOS (except Windows).
2) firewall settings are off
3) For WAW connection, your computer must support Ad Hoc connection, if it
doesn’t please try connecting using a different method.
4) follow our step by step connection guide, click here to access the
If you are still having connection issue, please contact Brother Support Center:
http://www.brother-usa.com/Support/
Call: 1-877-BROTHER (877-276-8437) M-F, 9:00am to 6:00pm Eastern Time
