Brother DCP-J572DW Reference Manual Download Page 27

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Error Message

Action

Tray not detected

Slowly push the paper tray completely into the machine.

Paper or a foreign object has prevented the paper tray from being
inserted correctly.

Pull the paper tray out of the machine, and remove the jammed paper
or foreign object. If you cannot find or remove the jammed paper, see
the

Online User's Guide

Printer Jam or Paper Jam

Tray Settings

This message is displayed when the setting to confirm the paper type
and size is enabled.

To not display this confirmation message, change the setting to Off.

For more detailed information, see the

Online User's Guide

Change

the Check Paper Size Setting

Unable to Clean
XX

Unable to Init.
XX

Unable to Print
XX

A foreign object, such as a paper clip or a piece of ripped paper, is in
the machine.

Open the scanner cover and remove any foreign objects and paper
scraps from inside the machine.

If the error message continues:

• (MFC-J491DW)

Transfer your faxes to another fax machine or your computer before
disconnecting the machine so you will not lose any important
messages. Then, disconnect the machine from the power for
several minutes and reconnect it.

For more detailed information, see the

Online User's Guide

Transfer Your Faxes or Fax Journal Report

• (DCP-J572DW)

Disconnect the machine from the power for several minutes, and
then reconnect it.

Unable to Scan XX

• (MFC-J491DW)

For more detailed information, see the

Online User's Guide

Transfer Your Faxes or Fax Journal Report

• (DCP-J572DW)

Disconnect the machine from the power for several minutes, and
then reconnect it.

Wrong Ink
Cartridge

The ink cartridge model number is not compatible with your machine.

Verify whether the cartridge model number will work with your
machine.

See

Related Information

Supply Specifications

at the end of this

section.

Summary of Contents for DCP-J572DW

Page 1: ... DCP J572DW MFC J491DW Brother recommends keeping this guide next to your Brother machine for quick reference Online User s Guide For more advanced instructions information and product specifications see the Online User s Guide at support brother com manuals ...

Page 2: ...sic machine maintenance See troubleshooting tips Printed or on Brother Installation Disc In the Box Online User s Guide This guide includes the additional contents of the Reference Guide In addition to information about the PC Print PhotoCapture Center Scan Copy Fax Internet services Mobile Functions and Brother ControlCenter operations useful information is included about using the machine on a n...

Page 3: ...s Center at support brother com Provides several ways to search Displays related questions for more information Receives regular updates based on customer feedback Important Note This documentation is for both MFC and DCP models Where it says MFC in this User s Guide read MFC xxxx as DCP xxxx DCP models are not equipped with a fax function 2 ...

Page 4: ...witch the machine to Copy mode WEB Press to switch the machine to Web mode 3 Settings buttons Clear Back Press to go back to the previous menu level Settings Press to access the main menu OK Press to select a setting d or c Press to adjust the ring volume while the machine is idle Press to store Speed Dial and Group numbers in the machine s memory Press to look up and dial numbers that are stored ...

Page 5: ...ter text or characters 6 Stop Exit Press to stop an operation Press to exit from a menu 7 Start buttons Mono Start Press to start sending faxes in monochrome Press to start making copies in monochrome Press to start scanning documents in colour or monochrome depending on the scan setting Colour Start Press to start sending faxes in full colour Press to start making copies in full colour Press to s...

Page 6: ... menu OK Press to select a setting WiFi Press to configure the wireless settings while the machine is idle a or b Press to scroll through the menus and options d or c Press to move the cursor left or right on the LCD Press to either confirm or cancel a procedure which is in progress 5 Mode buttons SCAN Press to switch the machine to Scan mode PHOTO Press to switch the machine to Photo mode WEB Pre...

Page 7: ...ing 8 Power On Off Press to turn the machine on Press and hold down to turn the machine off The LCD displays Shutting Down and stays on for a few seconds before turning itself off If you turn the machine off using it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected ...

Page 8: ...strength The wireless access point cannot be detected The wireless setting is disabled 3 Ink Displays the approximate available ink volume When an ink cartridge is near the end of its life or having a problem an error icon is displayed on the ink colour 4 Date and Time Displays the date and time set on the machine 5 Faxes in Memory Displays how many received faxes are in the machine s memory 6 Rec...

Page 9: ...level indicator in each of the Home screens displays the current wireless signal strength The wireless access point cannot be detected The wireless setting is disabled You can configure wireless settings by pressing WiFi on the control panel 8 ...

Page 10: ... A5 A6 Photo 2L Index card Envelopes Adjust the paper guides Printing surface Face down Photo Adjust the paper guides Printing surface Face down 1 Supported only in some countries Photo Paper Tray DCP J572DW How to Load Paper Photo Photo L Slide the whole output paper tray cover Printing surface Face down 2 Paper Handling 2 Paper Handling 9 ...

Page 11: ...upported only in some countries For more detailed information see the Online User s Guide Load Paper 2 Unfold the paper support flap Change the paper size setting in the machine s menu if needed 2 1 Load Documents Place the document in the ADF or on the scanner glass as shown in the illustration Automatic Document Feeder ADF MFC J491DW Scanner Glass Place your document face down in the ADF Place t...

Page 12: ...nt a Document Mac 1 From an application such as Apple TextEdit click the File menu and then select Print 2 Select Brother MFC XXXX where XXXX is the name of your model 3 Click Print 4 Complete your print operation Various Printing To use the various printing features click the printing properties or preferences button to change the printer setting Print on Both Sides of the Paper Automatically Pri...

Page 13: ...pad 5 Change the copy settings if needed Press a or b to scroll through the copy settings When the setting you want is highlighted press OK When you load paper other than A4 size Plain Paper you must change the Paper Size and Paper Type settings 6 When finished press Mono Start or Colour Start To stop copying press Stop Exit Other Copy Options You can use various copy features by changing copy set...

Page 14: ... OK 5 If the machine is connected over the network press a or b to select the computer where you want to send data and then press OK If the LCD prompts you to enter a PIN use the control panel to enter the four digit PIN for the computer and then press OK 6 Do one of the following To change the settings go to the next step To use the default settings press Mono Start or Colour Start Scan Type depe...

Page 15: ...pies you want 7 Repeat the last two steps until you have selected all the photos you want to print Press Clear Back to go back to the previous level 8 Press OK 9 To change the print settings press a or b to select the setting you want to change and then press OK Press a or b to select the option you want and then press OK 10 Press Colour Start Print Settings Overview Related Models DCP J572DW The ...

Page 16: ...oIP services Brother recommends changing the compatibility setting to Basic for VoIP Normal sets the modem speed at 14 400 bps 3 Press Stop Exit VoIP Voice over IP is a type of phone system that uses an Internet connection rather than a traditional phone line Brother does not recommend the use of a VoIP line VoIP limitations in general can cause some functions of the fax machine not to work correc...

Page 17: ...e number you want Press OK iii Press c to select Apply 4 To change the fax settings press a or b to select the setting you want to change and then press OK 5 When finished press Mono Start or Colour Start 6 Do one of the following If you are using the ADF the machine starts scanning and sending the document If you are using the scanner glass and pressed Mono Start the machine starts scanning the f...

Page 18: ... Yes Fax Only No No No Manual Yes External TAD Fax Tel Are you using the voice message function of an external telephone answering device Do you want the machine to answer fax and telephone calls automatically Yes 1 Press Settings 2 Press a or b to select the following a Select Fax Press OK b Select Setup Receive Press OK c Select Receive Mode Press OK For some countries If you cannot change the R...

Page 19: ...4 Press Stop Exit 18 ...

Page 20: ...s d or c to select the pattern 1 4 that most closely matches the printing result and then press OK 7 Do one of the following If print head cleaning is needed press c to start the cleaning procedure If print head cleaning is not needed the Ink or Maintenance screen reappears on the LCD 8 After the cleaning procedure is finished the LCD asks if you want to check the print quality again Press c Yes t...

Page 21: ...b to select the following a Select General Setup Press OK b Select Maintenance Press OK c Select Impr PrintQuality Press OK d Select Alignment Press OK 3 Press c 4 Press c again The machine starts printing the Alignment Check Sheet A 5 For pattern A press d or c to select the number of the test print that has the fewest visible vertical stripes 1 9 and then press OK In the example above row number...

Page 22: ... machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking To find the error and the solution check the LCD or the machine s status in Status Monitor on your computer Using the LCD Using the Status Monitor 1 Follow the messages on the LCD 2 See the i...

Page 23: ...artridge in the following cases If you unplug the machine or take out the ink cartridge If you select the Slow Drying Paper option on the machine or in the printer driver Cannot Detect Remove the used ink cartridge and install a new one Replace the cartridge with a Brother Original ink cartridge If the error message remains contact Brother customer service or your local Brother dealer Take out the...

Page 24: ...ne User s Guide Turn FaxAbility Off or On High Temperature After cooling the room allow the machine to cool down to room temperature Try again when the machine has cooled down Ink Absorber Full The ink absorber box must be replaced Contact Brother customer service or your local Brother Authorised Service Centre to have your machine serviced Ink Low One or more of the ink cartridges are near the en...

Page 25: ...used files from your memory card to make some free space and then try again No Caller ID There is no incoming call history You did not receive calls or you have not subscribed to the Caller ID service from your telephone company To use the Caller ID feature contact your telephone company For more detailed information see the Online User s Guide Caller ID No Ink Cartridge Remove the new ink cartrid...

Page 26: ... Online User s Guide Print a Fax Stored in the Machine s Memory Paper Size Mismatch 1 Check that the paper size you selected on the machine s display matches the size of the paper in the tray For more detailed information see the Online User s Guide Change the Paper Size and Paper Type 2 Make sure you loaded the paper in a Portrait position by setting the paper guides at the indicators for your pa...

Page 27: ...es MFC J491DW Transfer your faxes to another fax machine or your computer before disconnecting the machine so you will not lose any important messages Then disconnect the machine from the power for several minutes and reconnect it For more detailed information see the Online User s Guide Transfer Your Faxes or Fax Journal Report DCP J572DW Disconnect the machine from the power for several minutes ...

Page 28: ...eck which ink cartridges are not matched by colour to their ink cartridge positions and move them to their correct positions Telephone Line Interference VoIP on page 15 Supply Specifications on page 29 Related Information B Troubleshooting 27 ...

Page 29: ... a b d or c to select and then press OK to cycle between lowercase and uppercase letters Inserting spaces To enter a space press a b d or c to select and then press OK Making corrections If you entered an incorrect number or letter and want to change it press a b d or c to select or Press OK several times to move the cursor under the incorrect character Then press a b d or c to select and press OK...

Page 30: ... incorrect number or letter and want to change it press a b d or c to select or Press OK several times to move the cursor under the incorrect character Then press a b d or c to select and press OK Re enter the correct letter Special characters and symbols Press or 0 repeatedly until you see the special character or symbol you want Press Press Press 0 Ä Ë Ö Ü À Ç È É 0 Supply Specifications Ink The...

Page 31: ...it us www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and is a representation of the innovative technology providing you with beautiful and long lasting print results When you print photo images Brother recommends Innobella glossy photo paper BP71 seri...

Page 32: ... the hours of 8 30am to 5 00pm AEST AEDT Monday to Friday For New Zealand Only For technical support for your Brother Product please refer to this user guide and the FAQ s available on our Brother Solutions website support brother com Drivers software user guides and technical references are all available on our Brother Solutions website If you require further assistance please contact Brother Int...

Page 33: ...om These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries Made from 100 recycled paper excludes cover D0112Z001 00 OCE ASA Version 0 ...

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