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Troubleshooting

 > Error and Maintenance LED Indications

Error and Maintenance LED Indications

As with any sophisticated office product, errors may occur and supply items may have to be replaced. If this
happens, your machine identifies the error or required routine maintenance and indicates this with the LEDs on
the control panel. The LED indications are explained in this table.
You can correct most errors and perform routine maintenance yourself. If you need more tips, go to your model's

FAQs & Troubleshooting

 page at 

support.brother.com

.

•

Related Information

 references are at the bottom of this page.

LED

Description

The LED is off.

The LED is lit.

The LED is blinking.

The LED is blinking slowly and faintly.

LED

Status

Cause

Action

Tray not detected The paper tray is not completely

inserted.

Slowly push the paper tray
completely into the machine.

Paper or a foreign object has
prevented the paper tray from being
inserted correctly.

Pull the paper tray out of the
machine, and remove the jammed
paper or foreign object. If you
cannot find or remove the jammed
paper, see 

Related Information

:

Printer Jam or Paper Jam

.

No paper fed

The machine is out of paper or paper
is not correctly loaded in the paper
tray.

Do one of the following:
•

Refill the paper tray, and then
press 

MONO COPY

 or

COLOUR COPY

.

•

Remove and reload the paper,
and then press 

MONO COPY

or 

COLOUR COPY

.

See 

Related Information

: 

Load

Paper

.

The Jam Clear Cover is not closed
correctly.

Make sure the Jam Clear Cover is
closed evenly at both ends.
See 

Related Information

: 

Paper is

Jammed Inside the Machine

.

Paper dust has accumulated on the
surface of the paper pick-up rollers.

Clean the paper pick-up rollers.
See 

Related Information

: 

Clean the

Paper Pick-up Rollers

.

(blinking

simultaneously)

Paper jam

The paper is jammed in the machine.

Gently remove the jammed paper.
See 

Related Information

: 

Printer

Jam or Paper Jam

.

Make sure the paper guides are set
to the correct paper size.
After completing these actions,
press 

(

STOP

).

160

Summary of Contents for DCP-J1200W

Page 1: ...Online User s Guide DCP J1200W 2021 Brother Industries Ltd All rights reserved ...

Page 2: ... Windows 42 Cancel a Print Job Windows 43 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 44 Print as a Poster Windows 45 Print on Both Sides of the Paper Manually Manual 2 sided Printing Windows 46 Print as a Booklet Manually Windows 49 Print a Colour Document in Greyscale Windows 51 Prevent Smudged Printouts and Paper Jams Windows 52 Use a Preset Print Profile Windows 53 Chang...

Page 3: ...ngs 103 Use the Wireless Network 104 Use Wireless Direct 111 Enable Disable Wireless LAN 114 Print the WLAN Report 115 Network Features 118 Print the Network Configuration Report 119 Reset the Network Settings to Factory Settings 120 Brother Management Tools 121 Security 122 Before Using Network Security Features 123 Configure Certificates for Device Security 124 Supported Security Certificate Fea...

Page 4: ...int Head from Your Computer Windows 193 Clean the Outside of the Machine 195 Clean the Machine s Printer Platen 196 Clean the Paper Feed Rollers 197 Clean the Base Pad 198 Clean the Paper Pick up Rollers 199 Check Your Brother Machine 200 Check the Print Quality 201 Monitor Machine Status from Your Computer Windows 202 Monitor Machine Status Using Brother iPrint Scan Windows Mac 207 Check the Prin...

Page 5: ...Information Regarding Recycled Paper 233 Brother Help and Customer Support 234 Home Table of Contents iv ...

Page 6: ...Home Before You Use Your Machine Before You Use Your Machine Definitions of Notes Trademarks Open Source Licensing Remarks Copyright and License Important Notes 1 ...

Page 7: ...RTANT IMPORTANT indicates a potentially hazardous situation which if not avoided may result in damage to property or loss of product functionality NOTE NOTE specifies the operating environment conditions for installation or special conditions of use Tips icons indicate helpful hints and supplementary information Electrical Hazard icons alert you to possible electrical shock Bold Bold style identif...

Page 8: ...tooth word mark is a registered trademark owned by Bluetooth SIG Inc and any use of such marks by Brother Industries Ltd is under license Other trademarks and trade names are those of their respective owners Mopria and the Mopria logo are registered and or unregistered trademarks and service marks of Mopria Alliance Inc in the United States and other countries Unauthorized use is strictly prohibit...

Page 9: ...ing Remarks Open Source Licensing Remarks This product includes open source software To view Open Source Licensing Remarks and Copyright Information go to your model s Manuals page at support brother com Related Information Before You Use Your Machine 4 ...

Page 10: ...yright and License 2021 Brother Industries Ltd All rights reserved This product includes software developed by the following vendors This product includes the KASAGO TCP IP software developed by ZUKEN ELMIC Inc Related Information Before You Use Your Machine 5 ...

Page 11: ...ve all personal information Windows 10 in this document represents Windows 10 Home Windows 10 Pro Windows 10 Education and Windows 10 Enterprise Windows Server 2008 in this document represents Windows Server 2008 and Windows Server 2008 R2 The screens in this User s Guide are for illustration purposes only and may differ from the actual screens Unless otherwise specified the screens in this manual...

Page 12: ...roduction to Your Machine Introduction to Your Machine Before Using Your Machine Control Panel Overview LED Patterns and Indications Access Brother Utilities Windows USB Port Location on Your Brother Machine 7 ...

Page 13: ...ceptable paper before buying paper and to determine the printable area depending on the settings in the printer driver or in the application you use to print Firewall Windows If your computer is protected by a firewall and you are unable to network print or network scan you may need to configure the firewall settings If you are using the Windows Firewall and you installed the drivers using the ste...

Page 14: ...ng standard documents Paper type Other glossy Paper size 10 x 15 cm For printing photos Custom Settings 3 Wi Fi LED Indicates the wireless network status Connecting Blinking Connected Lit Disconnected Blinking slowly Off 4 Power LED Indicates the machine s status 5 MONO COPY Press to start making copies in monochrome Press simultaneously with COLOUR COPY to start scanning documents in colour or mo...

Page 15: ...nds before turning itself off If you turn off the machine using STOP it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source at all times 10 Wi Fi Press the button by itself or simultaneously with another button to configure the wireless settings or pr...

Page 16: ... job Warming Up Low Temperature The machine is warming up Cooling Down High Temperature The machine is cooling down Data Remaining There is print data in the machine s memory To cancel the job and clear it from machine memory press STOP Blinking alternately Job Cancelled The machine is cancelling the print job Blinking slowly and faintly Sleep In Sleep mode Power Save mode the machine acts as if i...

Page 17: ...ther Utilities Windows 8 1 Move your mouse to the lower left corner of the Start screen and click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Select your machine 3 Select the operation you want to use Related Informati...

Page 18: ...d click if using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities Windows 7 Click Start All Programs Brother Brother Utilities 2 Click the drop down list and then select your model name if not already selected Click Tools in the left navigation bar and then click Uninstall Follow the instructio...

Page 19: ...nstall the driver and software necessary to use your machine go to your model s Downloads page at support brother com 1 Lift the document cover 2 Locate the correct port under the document cover as shown Carefully guide the cable through the cable channel and out the back of the machine 3 Gently close the document cover Related Information Introduction to Your Machine 14 ...

Page 20: ...Home Paper Handling Paper Handling Load Paper Load Documents 15 ...

Page 21: ...ome Paper Handling Load Paper Load Paper Load Paper in the Paper Tray Unprintable Area Paper Settings Acceptable Print Media Error and Maintenance LED Indications Paper Handling and Printing Problems 16 ...

Page 22: ...per Handling Load Paper Load Paper in the Paper Tray Load Paper in the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray 17 ...

Page 23: ...er size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size ...

Page 24: ...t at the back of the tray and cause paper feed problems Loading more than 20 sheets of Photo 2L 13 x 18 cm paper may cause paper jams To add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 7 Gently adjust the paper width guides 1 to fit the paper Make sur...

Page 25: ...y completely into the machine 10 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Print Media 20 ...

Page 26: ...ze in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Gently press and slide the paper width guides 1 to fit the paper size and then lift the stopper 2 1 2 5 Close...

Page 27: ...s 1 to fit the paper Make sure the paper width guides touch the edges of the paper and the paper is flat in the tray 1 9 Close the output paper tray cover 10 Slowly push the paper tray completely into the machine 11 Pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Pri...

Page 28: ...er Size setting in the machine or the paper size setting on your computer Before loading envelopes in the tray press the corners and sides of the envelopes to make them as flat as possible 1 If the paper support flap 1 is open close it and then close the paper support 2 2 1 2 Pull the paper tray completely out of the machine 3 Lift the output paper tray cover 1 1 4 Load up to 10 envelopes in the p...

Page 29: ...ide 2 to fit the size of the envelopes Make sure the envelopes are flat in the tray 2 1 IMPORTANT If envelopes are multi feeding load one envelope in the paper tray at a time 6 Close the output paper tray cover 7 Slowly push the paper tray completely into the machine 24 ...

Page 30: ... support 1 until it locks into place and then unfold the paper support flap 2 1 2 Related Information Load Paper in the Paper Tray Related Topics Choose the Right Print Media Paper Type and Paper Size for Each Operation 25 ...

Page 31: ...lopes The machine can print in the shaded areas of cut sheet paper only when the Borderless print feature is available and turned on Cut Sheet Paper Envelopes Top 1 Left 2 Bottom 3 Right 4 Cut Sheet 3 mm 3 mm 3 mm 3 mm Envelopes 12 mm 3 mm 12 mm 3 mm The Borderless print feature is not available for envelopes and 2 sided printing Related Information Load Paper Related Topics Paper Handling and Pri...

Page 32: ...Home Paper Handling Load Paper Paper Settings Paper Settings Change the Paper Size and Paper Type 27 ...

Page 33: ...y paper or custom size paper by pressing Paper When A4 size with plain paper is selected A4 LED lights up When 10 x 15 cm size with other glossy paper is selected 10 x 15 cm LED lights up When custom size paper is selected both A4 LED and 10 x 15 cm LED light up Related Information Paper Settings Customise the Paper Size and Paper Type Related Topics Copy a Document Acceptable Print Media 28 ...

Page 34: ...d type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap Print Paper Tray Custom Start from if the navigation menu is not shown on the left side of the screen 6 Select the Paper Type and Paper Size options you want to use 7 Tap Submit Related Informa...

Page 35: ...kjet paper coated paper and glossy paper be sure to select the correct print media in the printer driver or in the application you use to print When you print on photo paper load one extra sheet of the same photo paper in the paper tray When using photo paper remove each sheet at once to prevent smudging or paper jams Avoid touching the printed surface of the paper immediately after printing the s...

Page 36: ...listed in the table Brother paper may not be available in all countries If Brother paper is not available in your country we recommend testing various paper types before purchasing large quantities Brother paper Paper Type Item A4 Plain BP60PA A4 Glossy Photo BP71GA4 A4 Inkjet Matte BP60MA 10 x 15 cm Glossy Photo BP71GP Related Information Acceptable Print Media 31 ...

Page 37: ...O NOT use the following types of paper Damaged curled wrinkled or irregularly shaped 1 1 1 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain DO NOT use envelopes that Are loosely constructed Have windows Are embossed have raised writing on them Have clasps or staples Are pre printed on ...

Page 38: ...se the Right Print Media Choose the Right Print Media Paper Type and Paper Size for Each Operation Paper Capacity of the Paper Tray Load Cut Sheet Paper or Photo 2L Paper in the Paper Tray Load Photo Paper in the Paper Tray Load Envelopes in the Paper Tray 33 ...

Page 39: ...0 x 297 mm Yes Yes Letter 215 9 x 279 4 mm Yes Yes Executive 184 1 x 266 7 mm Yes A5 148 x 210 mm Yes Yes A6 105 x 148 mm Yes Cards Photo 10 x 15 cm Yes Yes Photo 2L 13 x 18 cm Yes Index Card 13 x 20 cm Yes Envelopes C5 Envelope 162 x 229 mm Yes DL Envelope 110 x 220 mm Yes Com 10 104 7 x 241 3 mm Yes Monarch 98 4 x 190 5 mm Yes Related Information Choose the Right Print Media Related Topics Load ...

Page 40: ...onarch Photo 10 x 15 cm Photo 2L 13 x 18 cm Index card 13 x 20 cm Plain Paper Recycled Paper 150 1 64 to 120 g m 0 08 to 0 15 mm Inkjet Paper 20 64 to 200 g m 0 08 to 0 25 mm Glossy Paper 2 Photo 2 20 Up to 220 g m Up to 0 25 mm Index Card 30 Up to 120 g m Up to 0 15 mm Envelopes 10 80 to 95 g m Up to 0 52 mm 1 When using plain paper 80 g m 2 BP71 260 g m paper is specially designed for Brother in...

Page 41: ...Home Paper Handling Load Documents Load Documents Load Documents on the Scanner Glass Unscannable Area 36 ...

Page 42: ...o 297 mm Width Up to 215 9 mm Weight Up to 2 kg 1 Lift the document cover 2 Place the document face down in the lower right corner of the scanner glass as shown in the illustration 3 Close the document cover IMPORTANT If you are scanning a book or thick document DO NOT forcefully close or press on the document cover Related Information Load Documents Related Topics Copy a Document Other Problems 3...

Page 43: ...nscannable area of a page depends on the settings in the application you are using The figures below show the typical unscannable measurements Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy All paper sizes 3 mm 3 mm Scan 1 mm 1 mm Related Information Load Documents 38 ...

Page 44: ...Home Print Print Print from Your Computer Windows Print from Your Computer Mac Print Using Brother iPrint Scan Windows Mac Print an Email Attachment 39 ...

Page 45: ...e on a Single Sheet of Paper N in 1 Windows Print as a Poster Windows Print on Both Sides of the Paper Manually Manual 2 sided Printing Windows Print as a Booklet Manually Windows Print a Colour Document in Greyscale Windows Prevent Smudged Printouts and Paper Jams Windows Use a Preset Print Profile Windows Change the Default Print Settings Windows Print Settings Windows 40 ...

Page 46: ... type of paper you are using IMPORTANT To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 Select the Borderless check box if needed 8 For Colour Greyscale select Colour 9 In the Orientation field select the Portrait or Landscape option to set th...

Page 47: ...atch the type of paper you load 6 Click the Paper Size drop down list and then select your paper size 7 For Colour Greyscale select the Colour or Greyscale option 8 In the Orientation field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 9 Type the number o...

Page 48: ... was sent to the print queue in error you may have to delete it to allow subsequent jobs to print 1 Double click the printer icon in the task tray 2 Select the print job you want to cancel 3 Click the Document menu 4 Select Cancel 5 Click Yes Related Information Print from Your Computer Windows Related Topics Monitor Machine Status from Your Computer Windows 43 ...

Page 49: ...tion field select the Portrait or Landscape option to set the orientation of your printout If your application contains a similar setting we recommend that you set the orientation using the application 5 Click the Multiple Page drop down list and then select the 2 in 1 4 in 1 9 in 1 or 16 in 1 option 6 Click the Page Order drop down list and then select your page order 7 Click the Border Line drop...

Page 50: ...r where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 Click the Multiple Page drop down list and then select the 1 in 2x2 Pages or 1 in 3x3 Pages option 5 Change other printer settings if needed 6 Click OK 7 Complete your print operation Related Information Print from Your Computer Windows R...

Page 51: ...t paper jams or poor print quality during 2 sided printing we recommend using 1 sided printing 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option...

Page 52: ...om Short Edge Right Short Edge Left 8 Select the Binding Offset check box to specify the offset for binding in inches or millimetres 9 Click OK to return to the printer driver window 10 Change other printer settings if needed The Borderless feature is not available when using this option 11 Click OK and then start printing 47 ...

Page 53: ...our computer screen instructs you to reload the paper 13 Reload the paper 14 Click OK The even numbered pages will be printed If the paper is not feeding correctly it may be curled Remove the paper straighten it and put it back in the paper tray Related Information Print from Your Computer Windows Related Topics Print as a Booklet Manually Windows 48 ...

Page 54: ... or poor print quality during 2 sided printing we recommend using 1 sided printing 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 In the Orientation field select the Portrait or Landscape option to set the ...

Page 55: ...et that has a large number of pages 9 Select the Binding Offset check box to specify the offset for binding in inches or millimetres 10 Click OK to return to the printer driver window 11 Change other printer settings if needed The Borderless feature is not available when using this option 12 Click OK and then start printing 13 Click OK to print the first side of the pages The machine prints all th...

Page 56: ...rints your document in 256 levels of greyscale 1 Select the print command in your application 2 Select Brother XXX XXXX Printer where XXX XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 Click the Basic tab 4 For Colour Greyscale select Greyscale 5 Change other printer settings if needed 6 Click OK 7 Complete your print...

Page 57: ... the Reduce Smudge option on the left side of the screen 6 Select one of the following options Media Type Option Description Plain Paper Off On Select Off to print at normal speed using a standard amount of ink Select On to print at a slower speed using less ink Printouts may be lighter than they appear in Print Preview Glossy Paper Off On Select Off to print at normal speed using a standard amoun...

Page 58: ...he printing properties or preferences button The printer driver window appears 3 Click the Print Profiles tab 4 Select your profile from the print profile list The profile settings are shown on the left side of the printer driver window 5 Do one of the following If the settings are correct for your print job click OK To change the settings go back to the Basic or Advanced tab change settings and t...

Page 59: ...Related Information Print from Your Computer Windows Create or Delete Your Print Profile Windows Related Topics Print Settings Windows 54 ...

Page 60: ...t profile a Click the Basic tab and the Advanced tab and configure the print settings you want for the new Print Profile b Click the Print Profiles tab c Click Add Profile The Add Profile dialog box appears d Type the new profile name in the Name field e Click the icon you want to use to represent this profile from the icon list f Click OK The new Print Profile name is added to the list in the Pri...

Page 61: ...ows System Control Panel In the Hardware and Sound group click View devices and printers For Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings and then click Control Panel In the Hardware group click View devices and printers For Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devic...

Page 62: ...rint results the machine automatically adjusts its print settings according to the selected media type 2 Print Quality Select the print quality you want Because print quality and speed are related the higher the quality the longer it will take to print the document 3 Paper Size Select the paper size you want to use You can either choose from standard paper sizes or create a custom paper size 57 ...

Page 63: ...s of multi page documents in the original page order When this option is selected one complete copy of your document will print and then reprint according to the number of copies you choose If this option is not selected then each page will print according to the number of copies chosen before the next page of the document is printed Reverse Order Select this option to print your document in rever...

Page 64: ...e options to enlarge or reduce the size of the pages in your document Fit to Paper Size Select this option to enlarge or reduce the document pages to fit a specified paper size When you select this option select the paper size you want from the drop down list Free 25 400 Select this option to enlarge or reduce the document pages manually When you select this option type a value into the field 3 Mi...

Page 65: ...mudge Some types of print media may need more drying time Change this option if you have problems with smudged printouts or paper jams Retrieve Printer s Colour Data Select this option to optimise the print quality using the machine s factory settings which are set specifically for your Brother machine Use this option when you have replaced the machine or changed the machine s network address Prin...

Page 66: ...Home Print Print from Your Computer Mac Print from Your Computer Mac Print Using AirPrint macOS 61 ...

Page 67: ...rother iPrint Scan Windows Mac Print Photos or Documents Using Brother iPrint Scan Windows Mac Print More Than One Page on a Single Sheet of Paper Using Brother iPrint Scan N in 1 Windows Mac Print a Colour Document in Greyscale Using Brother iPrint Scan Windows Mac 62 ...

Page 68: ...the same photo paper in the paper tray 2 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 3 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 4 Click Print 5 Do one of the fol...

Page 69: ...lect the pages you want to print 7 Change other printer settings if needed 8 Click Print IMPORTANT For photo printing To get the best print quality for the settings you have selected always set the Media Type option to match the type of paper you load Related Information Print Using Brother iPrint Scan Windows Mac Related Topics Brother iPrint Scan Overview for Windows and Mac 64 ...

Page 70: ...he Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Document Mac Click PDF 5 Select the file you want to print and then do one of the following Windows Click Next Mac Click Open When printing documents with many pages you can also select the pages you want to print 6 Click the Layout drop down list and then sele...

Page 71: ... and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click Print 4 Do one of the following Windows Click Photo or Document Mac Click Photo or PDF 5 Select the file you want to print and then do one of the following Windows Click Next ...

Page 72: ...Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap Online Functions Online Functions Settings Start from if the navigation menu is not shown on the left side of the screen 6 Tap ...

Page 73: ...Home Scan Scan Scan Using the Buttons on Your Brother Machine Scan Using Brother iPrint Scan Windows Mac Scan from Your Computer Windows Scan from Your Computer Mac 68 ...

Page 74: ... Scan Using the Buttons on Your Brother Machine Scan Using the Buttons on Your Brother Machine Scan to an Editable Text File Using OCR Save Scanned Data as an Email Attachment Web Services for Scanning on Your Network Windows 7 Windows 8 1 and Windows 10 69 ...

Page 75: ...ine Settings d Click All Settings e If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd f Go to the navigation menu and then click Scan Scan to PC Start from if the navigation menu is not shown on the left side of the screen g Select the scan type you want to use from the S...

Page 76: ...Related Topics Access Web Based Management 71 ...

Page 77: ...nch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Machine Scan Settings button and then follow the on screen instructions to change the scan settings...

Page 78: ...r certain languages 1 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 Click Machine Scan Settings 3 Click OCR 4 Configure the scan settings and then click OK 5 Do one of the following Windows Click Close Mac Click OK 6 Load your document 7 Press MONO COP...

Page 79: ...ge or Scan to File feature to scan a document and then attach the scanned file to an email message 1 Start Brother iPrint Scan Windows Launch Brother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 Click Machine Scan Settings 3 Click E mail 4 Configure the scan settings and then click OK 5 Do one of th...

Page 80: ...1 and Windows 10 The Web Services protocol enables Windows 7 Windows 8 1 and Windows 10 users to scan using a Brother machine on the network You must install the driver via Web Services Use Web Services to Install Drivers Used for Scanning Windows 7 Windows 8 1 and Windows 10 Scan Using Web Services from Your Machine Windows 7 Windows 8 1 and Windows 10 Configure Scan Settings for Web Services 75 ...

Page 81: ...corner of your desktop When the menu bar appears click Settings Change PC settings PC and devices Devices Add a device The machine s Web Services Name appears Windows 7 Click Start Control Panel Network and Internet View network computers and devices The machine s Web Services Name appears with the printer icon Right click the machine you want to install The Web Services Name for the Brother machi...

Page 82: ... click the Select your Machine button and then select your model name from the list Click OK 3 Click Machine Settings 4 Click All Settings 5 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 6 Go to the navigation menu and then click Scan Scan to PC Start from if the navi...

Page 83: ...art Devices and Printers 2 Right click the machine icon and then select Scan profiles The Scan Profiles dialog box appears 3 Select the scan profile you want to use 4 Make sure the scanner selected in the Scanner list is a machine that supports Web Services for scanning and then click the Set as Default button 5 Click Edit The Edit Default Profile dialog box appears 6 Select the Source Paper size ...

Page 84: ...cations and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK 3 Click the Scan icon and then follow the on screen instructions to scan your documents Related Information Scan Related Topics Change Scan Settings Using Brother iPrint Scan 7...

Page 85: ...There are several ways you can use your computer to scan photos and documents on your machine Use the software applications we provide or use your favourite scanning application Scan Using Nuance PaperPort 14SE or Other Windows Applications Scan Using Windows Fax and Scan 80 ...

Page 86: ...teps will be similar PaperPort 14SE supports both TWAIN and WIA drivers the TWAIN driver recommended is used in these steps Depending on the model of your machine Nuance PaperPort 14SE may not be included If it is not included you can use other software applications that support scanning 1 Load your document 2 Start PaperPort 14SE Do one of the following Windows 10 Click Nuance PaperPort 14 PaperP...

Page 87: ...e Document Size drop down list and then select your document size 10 Click PreScan to preview your image and crop unwanted portions before scanning 11 Click Start The machine starts scanning Related Information Scan from Your Computer Windows TWAIN Driver Settings Windows 82 ...

Page 88: ...ion depending on the type of document you want to scan Scan Image Type Resolution Scan Type Photo Use for scanning photo images 300 x 300 dpi 24bit Colour Document Use for scanning text documents 300 x 300 dpi 24bit Colour 2 Resolution Select a scanning resolution from the Resolution drop down list Higher resolutions take more memory and transfer time but produce a finer scanned image 3 Scan Type ...

Page 89: ...ed settings by clicking the Advanced Settings link in the Scanner Setup dialog box Document Correction Auto Deskew Set the machine to correct document skewing automatically as the pages are scanned from the scanner glass Margin Settings Adjust your document s margins Rotate Image Rotate the scanned image Edge Fill Fill in the edges on four sides of the scanned image using the selected colour and r...

Page 90: ...acters of the original to make them easier to read B W Inversion Invert black and white in the monochrome image Feed Control Continuous Scan Select this option to scan multiple pages After a page is scanned select whether to continue scanning or finish Related Information Scan Using Nuance PaperPort 14SE or Other Windows Applications 85 ...

Page 91: ... Windows Fax and Scan 3 Click File New Scan 4 Select the scanner you want to use 5 Click OK The New Scan dialog box appears 6 Adjust the settings in the dialog box if needed The scanner resolution can be set to a maximum of 1200 dpi If you want to scan at higher resolutions use the Scanner Utility software from Brother Utilities 7 Click Scan The machine starts scanning the document Related Informa...

Page 92: ...can one side as the Source option Colour format Select a scan colour format from the Colour format drop down list File type Select a file format from the File type drop down list Resolution DPI Set a scanning resolution in the Resolution DPI field Higher resolutions take more memory and transfer time but produce a finer scanned image Brightness Set the Brightness level by dragging the slider to th...

Page 93: ...vel Contrast Increase or decrease the Contrast level by moving the slider to the right or left An increase emphasises dark and light areas of the image while a decrease reveals more details in grey areas You can also type a value in the field to set the contrast level Related Information Scan Using Windows Fax and Scan 88 ...

Page 94: ...Home Scan Scan from Your Computer Mac Scan from Your Computer Mac Scan Using AirPrint macOS 89 ...

Page 95: ...Home Copy Copy Copy Overview Copy a Document Copy Using Brother Mobile Connect 90 ...

Page 96: ...s Quality Yes Yes Page Layout 2in1 ID No Yes 2in1 No Yes 4in1 No Yes Poster No Yes Enlarge Reduce Fit to Page No Yes A4 A5 No Yes Other Settings No Yes Paper Size No Yes Paper Type No Yes Density No Yes Quality No Yes Remove Background Colour No Yes You can also use the Brother iPrint Scan application for Windows Mac The available copy options may differ depending on the application Related Inform...

Page 97: ... seconds To make multiple copies press MONO COPY or COLOUR COPY as many times as you want to make copies To make multiple copies with the best quality a Press and hold MONO COPY or COLOUR COPY for two seconds to make the first copy b Press MONO COPY or COLOUR COPY once for each additional copy To interrupt copying press STOP Related Information Copy Related Topics Load Documents on the Scanner Gla...

Page 98: ...Home Copy Copy Using Brother Mobile Connect Copy Using Brother Mobile Connect Copy an ID Card Make Page Layout Copies N in 1 or Poster Copy Settings 93 ...

Page 99: ...glass as shown 2 in 1 ID Vertical 2 in 1 ID Horizontal a b c d a a b c d a a 3 mm or greater bottom right b 145 mm c 2 in 1 ID Vertical 207 mm 2 in 1 ID Horizontal 102 mm d Scannable area 2 Start Brother Mobile Connect on your mobile device 3 Tap Copy 4 Select the 2in1 ID Vertical or 2in1 ID Horizontal option from the Page Layout list 5 Tap Copy The machine starts scanning one side of the identifi...

Page 100: ...f the copy The poster feature divides your document into sections then enlarges the sections so you can assemble them into a poster Make sure the paper size is set to A4 or Letter You can make only one Poster copy at a time 1 Load your document 2 Start Brother Mobile Connect on your mobile device 3 Tap Copy 4 Select the Page Layout option you want Option Description Normal 2in1 Portrait 2in1 Lands...

Page 101: ...do the following a Place the next page on the scanner glass and then tap Continue to scan the page b After scanning all the pages tap Finish You can also use the Brother iPrint Scan application for copying Related Information Copy Using Brother Mobile Connect Related Topics Copy Settings Brother Mobile Connect 96 ...

Page 102: ...or the type of paper you are using to get the best print quality Paper Size Select a paper size If copying on paper other than A4 size you must change the Paper Size setting Density Increase the density to make the text darker Decrease the density to make the text lighter Page Layout Make N in 1 2 in 1 ID or Poster copies 4 in1 Poster Enlarge Reduce Select an option to enlarge or reduce the size o...

Page 103: ...Related Information Copy Using Brother Mobile Connect Related Topics Copy a Document Copy an ID Card Make Page Layout Copies N in 1 or Poster Brother Mobile Connect 98 ...

Page 104: ...Home Network Network Supported Basic Network Features Configure Network Settings Wireless Network Settings Network Features Brother Management Tools 99 ...

Page 105: ...loyment Wizard Yes Yes No 1 The default password to manage this machine s settings is located on the back of the machine and marked Pwd We recommend immediately changing the default password to protect your machine from unauthorised access When connecting your machine to an outside network such as the Internet make sure your network environment is protected by a separate firewall or other means in...

Page 106: ...Home Network Configure Network Settings Configure Network Settings Configure Network Settings Using the Control Panel Change Machine Settings Using Web Based Management 101 ...

Page 107: ...ultaneously Set Wireless Direct to On Print the Wireless Direct Information Sheet Wi Fi Paper Press the buttons simultaneously Print the Network Configuration Report Sheet Wi Fi MONO COPY Press the buttons simultaneously Restart Wi Fi and Wireless Direct Use this function to solve wireless network problems Wi Fi COLOUR COPY Press the buttons simultaneously Wi Fi Mode Function Button Instructions P...

Page 108: ...Home Network Wireless Network Settings Wireless Network Settings Use the Wireless Network Use Wireless Direct Enable Disable Wireless LAN Print the WLAN Report 103 ...

Page 109: ...hine for a Wireless Network Using the Setup Wizard from Your Computer Configure Your Machine for a Wireless Network Using the Setup Wizard from Your Mobile Device Configure Your Machine for a Wireless Network Using the One Push Method of Wi Fi Protected Setup WPS Configure Your Machine for a Wireless Network Using the PIN Method of Wi Fi Protected Setup WPS 104 ...

Page 110: ... files such as multi page documents with mixed text and large graphics you may want to consider selecting USB for the fastest print speed If there is a signal in the vicinity wireless LAN allows you to freely make a LAN connection However if security settings are not correctly configured the signal may be intercepted by malicious third parties possibly resulting in Theft of personal or confidentia...

Page 111: ...indows Download the installer from your model s Downloads page at support brother com Mac a Download the installer from your model s Downloads page at support brother com b Start the installer and then double click the Start Here Mac icon 2 Follow the on screen instructions 3 Select Wireless Network Connection Wi Fi and then click Next 4 Follow the on screen instructions You have completed the wir...

Page 112: ...our Mobile Device 1 Do one of the following Android devices Download and install Brother Mobile Connect from Google Play All iOS or iPadOS supported devices including iPhone iPad and iPod touch Download and install Brother Mobile Connect from the App Store 2 Start Brother Mobile Connect and then follow the on screen instructions to connect your mobile device to your Brother machine Related Informa...

Page 113: ... Configuration you can use Wi Fi on your machine s control panel to configure your wireless network settings 1 Press Wi Fi three times The Wi Fi LED starts blinking 2 Press the WPS button on your wireless access point router If your wireless device is connected successfully the Power LED and Wi Fi LED are lit You have completed the wireless network setup To install the drivers and software necessa...

Page 114: ...on when another device 2 such as a computer is used as the Registrar 1 2 1 Press Wi Fi five times The Wi Fi LED starts blinking and the machine prints an eight digit PIN 2 Using a computer connected to the network in your browser s address bar type the IP address of the device you are using as the Registrar For example http 192 168 1 2 3 Go to the WPS settings page and type the PIN and then follow...

Page 115: ...ou use Windows 7 Windows 8 1 or Windows 10 as a Registrar you can install the printer driver after the wireless configuration by following the on screen instructions To install the driver and software necessary to use your machine go to your model s Downloads page at support brother com 5 Select your machine and click Next 6 Type the PIN and then click Next 7 Windows 7 Select your network and then...

Page 116: ...Home Network Wireless Network Settings Use Wireless Direct Use Wireless Direct Wireless Direct Overview Configure Your Wireless Direct Network 111 ...

Page 117: ...secured wireless network between your Brother machine and your wireless device computer smartphone tablet or similar without using a wireless router access point You can configure a wireless network by manually setting a Network Name SSID and Network Key Password 1 2 1 Wireless device 2 Your Brother machine Related Information Use Wireless Direct 112 ...

Page 118: ...n your wireless device and search for your Brother machine 3 Select your Brother machine s SSID Network Name on your wireless device DIRECT xxxxx xxxx_BRxxxx 4 Enter the Network Key Password when prompted The SSID and Network Key are printed on the Wireless Direct Information Sheet To disable Wireless Direct a Press Wi Fi and STOP simultaneously The Power LED Warning LED and Ink LED light up for o...

Page 119: ...ED Warning LED and Ink LED light up for one second and then the Wi Fi LED starts blinking 2 Press MONO COPY to enable Wi Fi When Wi Fi is enabled the Power LED blinks once and then the Power LED and Wi Fi LED are lit When Wi Fi is disabled the Power LED blinks twice and then the Power LED is lit Related Information Wireless Network Settings 114 ...

Page 120: ...code on the printed report 1 Press Wi Fi and STOP simultaneously The Power LED Warning LED and Ink LED light up for one second and then the Wi Fi LED starts blinking 2 Press Wi Fi Your Brother machine starts printing the WLAN Report Related Information Wireless Network Settings Wireless LAN Report Error Codes Related Topics If You Are Having Difficulty with Your Machine s Network 115 ...

Page 121: ...rt your wireless router access point If you cannot find the Network Name SSID and security information see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 04 Your machine does not support the authentication and encryption methods used by the selected wireless router access point For infra...

Page 122: ... not know how to set up your wireless router access point using WPS see the documentation provided with your wireless router access point or contact the router manufacturer your system administrator or Internet service provider TS 08 Two or more wireless routers or access points that have WPS enabled are detected Check the following points and try again Make sure that only one wireless router acce...

Page 123: ...Home Network Network Features Network Features Print the Network Configuration Report Reset the Network Settings to Factory Settings 118 ...

Page 124: ...nfiguration Report shows 0 0 0 0 wait for one minute and try printing it again You can find your machine s settings such as the IP address subnet mask node name and MAC Address on the report for example IP address 192 168 0 5 Subnet mask 255 255 255 0 Node name BRN000ca0000499 MAC Address 00 0c a0 00 04 99 1 Press Wi Fi and MONO COPY simultaneously The machine starts printing the Network Configura...

Page 125: ...sword and IP address You can also reset the print server to its factory settings using Web Based Management 1 Press Wi Fi and STOP simultaneously The Power LED Warning LED and Ink LED light up for one second and then the Wi Fi LED starts blinking 2 Press and hold COLOUR COPY for two seconds 3 Wait until the machine restarts and the Power LED indicator lights up before disconnecting the machine fro...

Page 126: ... Tools Brother Management Tools Use one of Brother s management tools to configure your Brother machine s network settings Go to your model s Downloads page at support brother com to download the tools Related Information Network 121 ...

Page 127: ...Home Security Security Before Using Network Security Features Configure Certificates for Device Security Use SSL TLS 122 ...

Page 128: ...ecurity and encryption protocols available today These network features can be integrated into your overall network security plan to help protect your data and prevent unauthorised access to the machine We recommend disabling the FTP and TFTP protocols Accessing the machine using these protocols is not secure Related Information Security 123 ...

Page 129: ...ecurely using SSL TLS You must use Web Based Management to configure a certificate Supported Security Certificate Features Step by Step Guide for Creating and Installing a Certificate Create a Self signed Certificate Create CSR and Install a Certificate from a Certificate Authority CA Import and Export the Certificate and Private Key Manage Multiple Certificates 124 ...

Page 130: ...ity Self signed certificate This print server issues its own certificate Using this certificate you can easily use the SSL TLS communication without creating or installing a different certificate from a CA Certificate from a Certificate Authority CA There are two methods for installing a certificate from a CA If you already have a certificate from a CA or if you want to use a certificate from an e...

Page 131: ...e from a Certificate Authority CA Option 1 Self Signed Certificate 1 Create a self signed certificate using Web Based Management 2 Install the self signed certificate on your computer Option 2 Certificate from a CA 1 Create a Certificate Signing Request CSR using Web Based Management 2 Install the certificate issued by the CA on your Brother machine using Web Based Management 3 Install the certifi...

Page 132: ...e and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create Self Signed Certificate 6 Enter a Common Name and a Valid Date The length of the Common Name is less than 64 bytes Enter an identifier such as an IP address node name or domain name to use when accessing this machine t...

Page 133: ... certificate from an external trusted CA you can store the certificate and private key on the machine and manage them by importing and exporting If you do not have a certificate from an external trusted CA create a Certificate Signing Request CSR send it to a CA for authentication and install the returned certificate on your machine Create a Certificate Signing Request CSR Install a Certificate on...

Page 134: ...etwork Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Create CSR 6 Type a Common Name required and add other information about your Organization optional Your company details are required so that a CA can confirm your identity and verify it to the outside world The length of the Common Name must be less than 64 bytes Enter an identifier s...

Page 135: ...d using the Web Server for the certificate template to securely create the Client Certificate For more detailed information visit support brother com to see the FAQs Troubleshooting page of your model Search for SSL Related Information Create CSR and Install a Certificate from a Certificate Authority CA Related Topics Access Web Based Management Print the Network Configuration Report 130 ...

Page 136: ...name such as SharedPrinter instead of the IP address For example https SharedPrinter If you enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of th...

Page 137: ...Export the Certificate and Private Key Import and Export the Certificate and Private Key Store the certificate and private key on your machine and manage them by importing and exporting them Import a Certificate and Private Key Export the Certificate and Private Key 132 ...

Page 138: ...xample https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the...

Page 139: ...Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Security Certificate Start from if the navigation menu is not shown on the left side of the screen 5 Click Export shown with Certificate Lis...

Page 140: ...ertificate content delete or export your certificates Maximum Number of Certificates Stored on Brother Machine Self signed Certificate or Certificate Issued by a CA 2 We recommend storing fewer certificates than allowed reserving an empty spot in case of certificate expiration When a certificate expires import a new certificate into the reserved spot and then delete the expired certificate This en...

Page 141: ...Home Security Use SSL TLS Use SSL TLS Introduction to SSL TLS Manage Your Network Machine Securely Using SSL TLS Print Documents Securely Using SSL TLS 136 ...

Page 142: ...protecting data sent over a local or wide area network LAN or WAN It works by encrypting data such as a print job sent over a network so anyone trying to capture it will not be able to read it SSL TLS will work with other forms of security such as WPA keys and firewalls Related Information Use SSL TLS Brief History of SSL TLS Benefits of Using SSL TLS 137 ...

Page 143: ...e little padlock icon in the web browser you are using SSL SSL grew to work with additional applications such as Telnet printer and FTP software in order to become a universal solution for online security Its original design intentions are still being used today by many online retailers and banks to secure sensitive data such as credit card numbers customer records etc SSL TLS uses extremely high ...

Page 144: ...o the machine SSL s key selling point is that it can be used to print confidential data securely For example an HR department in a large company may be printing wage slips on a regular basis Without encryption the data contained on these wages slips can be read by other network users However with SSL TLS anyone trying to capture the data will see a confusing page of code and not the actual wage sl...

Page 145: ...curely Using SSL TLS Manage Your Network Machine Securely Using SSL TLS Configure a Certificate for SSL TLS and Available Protocols Access Web Based Management Using SSL TLS Install the Self signed Certificate for Windows users with Administrator Rights 140 ...

Page 146: ...enable a NetBIOS name you can also use the node name For example https brnxxxxxxxxxxxx The NetBIOS name can be found in the Network Configuration Report 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol...

Page 147: ...tings using the Web Based Management screen 1 Start your web browser 2 Type https machine s IP address in your browser s address bar where machine s IP address is the machine s IP address For example https 192 168 1 2 3 If required type the password in the Login field and then click Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 ...

Page 148: ...er and then right click the Internet Explorer icon that appears on the taskbar Windows 7 and Windows Server 2008 Click Start All Programs 2 Right click Internet Explorer and then click Run as administrator If the More option appears click More If the User Account Control screen appears click Yes 3 Type https machine s IP address in your browser s address bar to access your machine where machine s ...

Page 149: ...11 Click Next 12 Click Finish 13 Click Yes if the fingerprint thumbprint is correct 14 Click OK Related Information Manage Your Network Machine Securely Using SSL TLS 144 ...

Page 150: ...Home Security Use SSL TLS Print Documents Securely Using SSL TLS Print Documents Securely Using SSL TLS Print Documents Using SSL TLS Configure a Certificate for SSL TLS and Available Protocols 145 ...

Page 151: ...ck Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 4 Go to the navigation menu and then click Network Network Protocol Start from if the navigation menu is not shown on the left side of the screen 5 Make sure the IPP check box is selected If the IPP check box is not selected select the IPP check box and then click Submit Restart you...

Page 152: ...Home Mobile Connect Mobile Connect AirPrint Mopria Print Service Brother Mobile Connect Print an Email Attachment 147 ...

Page 153: ...Home Mobile Connect AirPrint AirPrint AirPrint Overview Before Using AirPrint macOS Print Using AirPrint Scan Using AirPrint macOS 148 ...

Page 154: ...ne iPod touch and Mac computer without the need to install a driver AirPrint also lets you scan documents to your Mac computer For more information visit Apple s website Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards Related Infor...

Page 155: ...our machine to the printer list on your Mac computer 1 Select System Preferences from the Apple menu 2 Click Printers Scanners 3 Click the icon below the Printers pane on the left The Add screen appears 4 Select your machine and then select AirPrint from the Use pop up menu 5 Click Add Related Information AirPrint 150 ...

Page 156: ...Home Mobile Connect AirPrint Print Using AirPrint Print Using AirPrint Print from iPad iPhone or iPod touch Print Using AirPrint macOS 151 ...

Page 157: ...e paper tray and change the paper settings for the paper tray on your machine 2 Use Safari to open the page that you want to print 3 Tap or 4 Tap Print 5 Make sure your machine is selected 6 If a different machine or no printer is selected tap Printer A list of available machines appears 7 Tap your machine s name in the list 8 Select the options you want such as the number of pages to print and 2 ...

Page 158: ... the paper tray and change the paper settings for the paper tray on your machine 2 On your Mac computer use Safari to open the page that you want to print 3 Click the File menu and then select Print 4 Make sure your machine is selected If a different machine or no printer is selected click the Printer pop up menu and then select your machine 5 Select the desired options such as the number of pages...

Page 159: ...Open Scanner button The Scanner screen appears 6 If you place the document in the ADF select Use Document Feeder check box and then select the size of your document from the scan size setting pop up menu 7 Select the destination folder or destination application from the destination setting pop up menu 8 Click Show Details to change the scanning settings if needed You can crop the image manually b...

Page 160: ... With this service you can connect to the same network as your machine and print without additional setup 1 3 2 1 Android Mobile Device 2 Wi Fi Connection 3 Your Machine You must download the Mopria Print Service from the Google Play Store and install it on your Android device Before using this service you must turn it on Related Information Mobile Connect 155 ...

Page 161: ...e Download and install Brother Mobile Connect from Google Play For all iOS or iPadOS supported devices including iPhone iPad and iPod touch Brother Mobile Connect allows you to use your Brother machine s features directly from your iOS or iPadOS device Download and install Brother Mobile Connect from the App Store Related Information Mobile Connect Related Topics Configure Your Machine for a Wirel...

Page 162: ...Home Brother iPrint Scan for Windows and Mac Brother iPrint Scan for Windows and Mac Brother iPrint Scan Overview for Windows and Mac 157 ...

Page 163: ... the version of the application For Windows Go to your model s Downloads page at support brother com to download the latest application For Mac Download and install Brother iPrint Scan from the App Store If prompted install the driver and software necessary to use your machine Download the installer from your model s Downloads page at support brother com Related Information Brother iPrint Scan for...

Page 164: ...tridges are installed correctly The Jam Clear Cover is fully closed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link indicator is blinking If you did not solve the...

Page 165: ...d the paper tray from being inserted correctly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam No paper fed The machine is out of paper or paper is not correctly loaded in the paper tray Do one of the following Refill the paper tray and then press MONO COPY or COLOUR ...

Page 166: ... cartridge cover until it locks into place Replace Ink One or more of the ink cartridges have reached the end of their lives The machine will stop all print operations Replace the ink cartridges See Related Information Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced No cartridge An ink cartridge is not installed correctly Remove the ink cartridge and re...

Page 167: ...low The ink level is low You can continue printing until one or more of the ink cartridges reach the end of their lives The Ink LED will stop blinking and remain lit See Related Information Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Out of memory The machine s memory is full If a copy operation is in progress Press STOP and wait until the other ope...

Page 168: ... cause frequent cleanings because non Brother ink could cause poor print quality which is resolved by cleaning The more cleaning the machine requires the faster these boxes will fill up Repairs resulting from the use of non Brother supplies may not be covered under the stated product warranty Machine error The machine has a mechanical problem Disconnect the machine from the power for several minut...

Page 169: ...bleshooting Printer Jam or Paper Jam Printer Jam or Paper Jam Locate and remove the jammed paper Paper is Jammed Inside the Machine Error and Maintenance LED Indications Paper Handling and Printing Problems 164 ...

Page 170: ... Pull the paper tray 1 completely out of the machine 1 3 Slowly pull the jammed paper 1 out of the machine 1 1 IMPORTANT Be careful as ink can easily get on your hands If ink gets on your skin or clothing immediately wash it off with soap or detergent 4 Make sure you look carefully inside 1 for any scraps of paper 1 5 Push down on the Jam Clear Cover 1 on the back of the machine and then open it 2...

Page 171: ...Push the paper tray firmly back in the machine 9 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 1 2 10 Reconnect the power cord Related Information Printer Jam or Paper Jam Related Topics Error and Maintenance LED Indications 166 ...

Page 172: ...there is a problem with your machine check the following topics You can correct most problems yourself If you need additional help go to your model s FAQs Troubleshooting page at support brother com Using non Brother supplies may affect the print quality hardware performance and machine reliability Paper Handling and Printing Problems Other Problems Network Problems AirPrint Problems 167 ...

Page 173: ... appear select your printer driver Click Printer in the menu bar and make sure Use Printer Offline is not selected Windows Server 2012 R2 Click Control Panel on the Start screen In the Hardware group click View devices and printers Right click the Brother XXX XXXX Printer where XXX XXXX is the name of your model Click See what s printing If printer driver options appear select your printer driver ...

Page 174: ...ers appear when the document is displayed on the screen but do not appear when the document is printed There is an unprintable area on the top and bottom of the page Adjust the top and bottom margins in your document to allow for this See Related Information Unprintable Area Cannot perform Page Layout printing Windows Check that the paper size setting in the application and in the printer driver a...

Page 175: ...ignment Using Web Based Management Make sure you are using Brother Original ink Try using the recommended types of paper See Related Information Acceptable Print Media To prolong print head life provide the best ink cartridge economy and maintain print quality we do not recommend frequently unplugging the machine and or leaving the machine unplugged for extended periods of time We recommend using ...

Page 176: ... Place the glossy surface printing surface face down See Related Information Change the Paper Size and Paper Type If you use glossy photo paper make sure the paper type setting is correct Stains appear on the reverse side or at the bottom of the page Make sure the printer platen is not dirty with ink See Related Information Clean the Machine s Printer Platen Make sure you are using Brother Origina...

Page 177: ... a paper jam See Related Information Printer Jam or Paper Jam Make sure the paper guides are set to the correct paper size Use the jam prevention settings For copying See Related Information Change the Print Options to Improve Your Print Results For printing See Related Information Change the Print Options to Improve Your Print Results See Related Information Prevent Smudged Printouts and Paper Ja...

Page 178: ...nge the Paper Size and Paper Type Replace the Ink Cartridges Change the Print Options to Improve Your Print Results Error and Maintenance LED Indications Check the Print Alignment Using Web Based Management Paper Capacity of the Paper Tray Check the Print Alignment from Your Brother Machine 173 ...

Page 179: ...ess and hold If you press and hold MONO COPY or COLOUR COPY for two seconds the machine makes a copy of the best quality which will take more time Scanning Difficulties Difficulties Suggestions TWAIN or WIA errors appear when starting to scan Windows Make sure the Brother TWAIN or WIA driver is selected as the primary source in your scanning application For example in Nuance PaperPort 14SE click D...

Page 180: ... You Are Having Difficulty with Your Machine Network Problems Network Problems Use the Network Connection Repair Tool Windows Check Your Machine s Network Settings If You Are Having Difficulty with Your Machine s Network 175 ...

Page 181: ...ool 3 Follow the on screen instructions 4 Check the diagnosis by printing the Network Configuration Report The Network Connection Repair Tool will start automatically if you select the Enable Connection Repair Tool option in the Status Monitor Right click the Status Monitor screen and then click Other Settings Enable Connection Repair Tool This is not recommended when your network administrator ha...

Page 182: ...ooting If You Are Having Difficulty with Your Machine Network Problems Check Your Machine s Network Settings Check Your Machine s Network Settings Print the Network Configuration Report Configure Network Settings 177 ...

Page 183: ...pplied with your wireless LAN access point router for information on how to find the security settings The manufacturer s name or model number of the wireless LAN access point router may be used as the default security settings Consult with the access point router manufacturer your Internet provider or network administrator Wireless Your Brother machine s MAC address is not allowed Confirm that th...

Page 184: ...k your network administrator Windows Confirm the IP address and the Subnet Mask using the Network Connection Repair Tool Mac Check your network devices using the ping command For more information on how to confirm your network settings see Related Information Check Network Devices Using the Ping Command Wireless The failed print job is still in your computer s print queue Windows If the failed pri...

Page 185: ...ther machine from your computer Ping the Brother machine from your computer using the IP address or the node name in the Windows command prompt or Mac Terminal application ping ipaddress or nodename Successful Your Brother machine is working correctly and connected to the same network as your computer Unsuccessful Your Brother machine is not connected to the same network as your computer Windows A...

Page 186: ...er key on your keyboard 3 Confirm the values for the IPv4 address and subnet mask 4 Type exit and then press the Enter key on your keyboard Configure the IP Address on your computer Mac 1 Select System Preferences from the Apple menu 2 Click Network Advanced TCP IP 3 Confirm the values for the IPv4 address and subnet mask Configure the IP Address on your Brother machine Print the Network Configura...

Page 187: ...Confirm the network settings Move the mobile device closer to the wireless access point router or to your machine I cannot print Make sure your machine is turned on Confirm the network settings I am trying to print a multiple page document from an iOS device but ONLY the first page is printing Make sure you are running the latest OS version Related Information If You Are Having Difficulty with You...

Page 188: ...ge this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap General Maintenance Information Start from if the navigation menu is not shown on the left side of the screen 6 Check your Brother machine s serial number firmware version and page counter You can also check your Brother machine s serial number and firmware version with the chec...

Page 189: ... Press Wi Fi and STOP simultaneously The Power LED Warning LED and Ink LED light up for one second and then the Wi Fi LED starts blinking 2 Press and hold COLOUR COPY for two seconds 3 Wait until the machine restarts and the Power LED indicator lights up before disconnecting the machine from the power source All Settings Use this reset function to reset all machine s settings to the settings origi...

Page 190: ...Ink Cartridges Clean Your Brother Machine Check Your Brother Machine Check the Print Alignment from Your Brother Machine Check the Print Alignment Using Web Based Management Change the Print Options to Improve Your Print Results Pack and Ship Your Machine 185 ...

Page 191: ...doctor IMPORTANT Brother strongly recommends that you do not refill the ink cartridges provided with your machine We also strongly recommend that you continue to use only Brother Original replacement ink cartridges Use or attempted use of potentially incompatible ink and or cartridges in the Brother machine may cause damage to the machine and or may result in unsatisfactory print quality Our warra...

Page 192: ...e ink cartridge after you install it check that the ink cartridge is installed correctly Remove the ink cartridge and reinstall it slowly until it locks into place IMPORTANT DO NOT shake the ink cartridges If ink stains your skin or clothing wash with soap or detergent at once DO NOT remove ink cartridges if you do not need to replace them otherwise the machine will not know the ink quantity left ...

Page 193: ...Related Information Routine Maintenance Related Topics Error and Maintenance LED Indications Paper Handling and Printing Problems 188 ...

Page 194: ...r Clean the Print Head from Your Brother Machine Clean the Print Head Using Web Based Management Clean the Print Head from Your Computer Windows Clean the Outside of the Machine Clean the Machine s Printer Platen Clean the Paper Feed Rollers Clean the Base Pad Clean the Paper Pick up Rollers 189 ...

Page 195: ...t cover 1 Clean the scanner glass 2 and the white plastic 3 with a soft lint free cloth moistened with water 1 3 2 If you feel dirt or debris clean the glass again You may need to repeat the cleaning process three or four times To test make a copy after each cleaning attempt Related Information Clean Your Brother Machine Related Topics Other Problems 190 ...

Page 196: ...inking 2 Do one of the following To clean all four colours press COLOUR COPY After the cleaning the machine prints the check sheet To clean black only press MONO COPY After the cleaning the machine prints the check sheet NOTE If you clean the print head several times and the print has not improved try the Special cleaning method The Special cleaning method uses the most power in cleaning the print...

Page 197: ...vigation menu and then tap General Print Head Cleaning Start from if the navigation menu is not shown on the left side of the screen 6 Select the Normal Strong or Strongest option for the cleaning strength you want The Special option uses the most power in cleaning the print head but also consumes the most ink 7 Tap Start The Special option requires a large amount of ink to clean the print head Us...

Page 198: ...rinters For Windows 7 and Windows Server 2008 R2 Click Start Devices and Printers For Windows Server 2008 Click Start Control Panel Hardware and Sound Printers 2 Right click the Brother XXX XXXX Printer icon where XXX XXXX is the name of your model and then select Printing preferences If printer driver options appear select your printer driver The printer driver dialog box appears 3 Click the Main...

Page 199: ... Clean the Print Head Using Web Based Management 194 ...

Page 200: ...y crack the panel 1 If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Wipe the outside of the machine with a dry lint free cloth to remove dust 4 Lift the output paper tray cover and remove anything that is stuck inside the paper tray 5 Wipe the inside and the outside of the paper tray with a dry lint free cloth to...

Page 201: ...ne from the electrical socket 2 If the paper support flap is open close it and then close the paper support 3 Pull the paper tray 1 completely out of the machine 1 4 Clean the machine s printer platen 1 and the area around it wiping off scattered ink with a dry soft lint free cloth 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the power cord Related Information Clean Your ...

Page 202: ...close it and then close the paper support 3 Pull the paper tray 1 completely out of the machine 1 4 Clean the front and back sides of the Paper Feed Rollers 1 with a soft lint free cloth moistened with water using a side to side motion After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the po...

Page 203: ... If the paper support flap is open close it and then close the paper support 2 Pull the paper tray 1 completely out of the machine 1 3 Clean the Base Pad 1 with a soft lint free cloth moistened with water After cleaning wipe the pad with a dry soft lint free cloth to remove all moisture 1 4 Slowly push the paper tray completely into the machine Related Information Clean Your Brother Machine Relate...

Page 204: ... the paper support 2 2 1 3 Pull the paper tray completely out of the machine 4 Clean the Paper Pick up Rollers 1 with a soft lint free cloth moistened with water Slowly turn the rollers so that the whole surface is cleaned After cleaning wipe the rollers with a dry soft lint free cloth to remove all moisture 1 5 Slowly push the paper tray completely into the machine 6 Reconnect the power cord Rela...

Page 205: ...tine Maintenance Check Your Brother Machine Check Your Brother Machine Check the Print Quality Monitor Machine Status from Your Computer Windows Monitor Machine Status Using Brother iPrint Scan Windows Mac 200 ...

Page 206: ...blinking 2 Press Paper The machine prints the check sheet 3 Check the quality of the four colour blocks on the sheet OK Poor 4 If the quality is poor clean the print head See Related Information IMPORTANT DO NOT touch the print head Touching the print head may cause permanent damage and may void the print head s warranty When a print head nozzle is clogged the printed sample looks like this After ...

Page 207: ...the drop down list and select your model name if not already selected Click Tools in the left navigation bar and then click Status Monitor Troubleshooting Click the Troubleshooting button to access the troubleshooting website Remaining Page Settings Click the Remaining Page Settings button to change the display settings for the approximate page yield Looking for replacement supplies Click the Look...

Page 208: ...ation Check Your Brother Machine Status Monitor Indicators and What They Mean Windows Turn Off the Show Status Monitor Feature Windows Turn Off the Status Monitor Windows Related Topics Cancel a Print Job Windows 203 ...

Page 209: ...dicators and What They Mean Windows When you start up your computer the Brother Status Monitor icon appears on the task tray A green icon indicates the normal stand by condition A yellow icon indicates a warning A red icon indicates an error has occurred A grey icon indicates the machine is offline Related Information Monitor Machine Status from Your Computer Windows 204 ...

Page 210: ...e default setting is Only when printing from this PC To turn it off follow these steps 1 Right click the Brother Status Monitor icon or window select the Status Monitor Settings option and then click Options The Options window appears 2 Click the Basic tab and then select Off for Show Status Monitor 3 Click OK Even if the Show Status Monitor feature is turned off you can check the machine s status...

Page 211: ... Status from Your Computer Windows Turn Off the Status Monitor Windows Turn Off the Status Monitor Windows 1 Right click the Brother Status Monitor icon or window and then select Exit 2 Click OK Related Information Monitor Machine Status from Your Computer Windows 206 ...

Page 212: ...rother iPrint Scan Mac In the Finder menu bar click Go Applications and then double click the iPrint Scan icon The Brother iPrint Scan screen appears 2 If your Brother machine is not selected click the Select your Machine button and then select your model name from the list Click OK Status icons Icon Description A green icon indicates the normal stand by condition A yellow icon indicates a warning...

Page 213: ...m with the ink cartridge The actual screen may differ depending on the version of the application The remaining ink amount is approximate and may differ from the actual amount of remaining ink Related Information Check Your Brother Machine Related Topics Brother iPrint Scan Overview for Windows and Mac 208 ...

Page 214: ...so that the mark on the check sheet is in the lower right corner 4 Press MONO COPY or COLOUR COPY The Power LED blinks while the machine starts scanning and performs automatic adjustment Immediately after scanning is finished the LED indicates the adjustment results When adjustment is OK The Power LED blinks quickly three times and the machine returns to the standby condition When there is an adju...

Page 215: ...del name on the top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap General Alignment Start from if the navigation menu is not shown on the left side of the sc...

Page 216: ...odel name on the top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap General Print Options Start from if the navigation menu is not shown on the left side of t...

Page 217: ...ly to the machine before unplugging it to make sure that all mechanical noises have stopped Not allowing the machine to finish this parking process may lead to print problems and possible damage to the print head 1 Unplug the machine from the electrical socket 2 Lift the document cover 3 Unplug the interface cable from the machine if it is connected 4 Close the document cover 5 Open the ink cartri...

Page 218: ...5 4 3 2 1 9 Close the carton and tape it shut Related Information Routine Maintenance 213 ...

Page 219: ...hine Settings Machine Settings Customise settings and features to make your machine a more efficient work tool Change Machine Settings Using Web Based Management In the Event of Power Failure Memory Storage 214 ...

Page 220: ...b Based Management is a utility that uses a standard web browser to manage your machine using the Hyper Text Transfer Protocol HTTP or Hyper Text Transfer Protocol over Secure Socket Layer HTTPS What is Web Based Management Access Web Based Management Set or Change a Login Password for Web Based Management General Settings 215 ...

Page 221: ...PS We recommend Microsoft Internet Explorer 11 Microsoft Edge for Windows Safari 10 11 for Mac Google Chrome for Android 4 x or later and Google Chrome Safari for iOS 10 x or later Make sure that JavaScript and Cookies are always enabled in whichever browser you use You must use the TCP IP protocol on your network and have a valid IP address programmed into the print server and your computer The a...

Page 222: ...creen prompts to switch to a secure HTTPS connection When you use HTTPS for Web Based Management configuration your browser will display a warning dialog box To avoid displaying the warning dialog box you can install a self signed certificate to use SSL TLS communication For more detailed information see Related Information Start from Brother Mobile Connect Start from Brother iPrint Scan Windows M...

Page 223: ...If you want to pin the navigation menu on the left side of the screen click and then click You can now change the machine settings Start from Brother Utilities Windows 1 Launch Brother Utilities and then click the drop down list and select your model name if not already selected 2 Click Tools in the left navigation bar and then click Machine Settings Web Based Management appears 3 If required type...

Page 224: ...ttings Web Based Management appears 4 Do one of the following If you have previously set your own password type it and then tap Login If you have not previously set your own password type the default login password and then tap Login 5 Go to the navigation menu and then tap Administrator Login Password Start from if the navigation menu is not shown on the left side of the screen 6 Following the on...

Page 225: ...Settings Using Web Based Management General Settings General Settings Set Sleep Mode Countdown Set the Machine to Power Off Automatically Set the Date and Time Reduce Printing Noise Change the Language Printed in the Reports and Sheets 220 ...

Page 226: ...iving a print job The factory setting is five minutes 1 Start Brother Mobile Connect on your mobile device 2 Tap your model name on the top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the ...

Page 227: ...is connected to a wireless network Wi Fi is set to On 1 Start Brother Mobile Connect on your mobile device 2 Tap your model name on the top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the ...

Page 228: ...top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap Administrator Date Time Start from if the navigation menu is not shown on the left side of the screen 6 In ...

Page 229: ...en 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap Print Print Start from if the navigation menu is not shown on the left side of the screen 6 Select On or Off in the Quiet ...

Page 230: ...me on the top of the screen 3 Tap All Machine Settings Web Based Management appears 4 If required type the password in the Login field and then tap Login The default password to manage this machine s settings is located on the back of the machine and marked Pwd 5 Go to the navigation menu and then tap General Local Language Start from if the navigation menu is not shown on the left side of the scr...

Page 231: ...ower Failure Memory Storage In the Event of Power Failure Memory Storage Your menu settings are stored permanently and will not be lost Temporary settings are lost The date and time must be re entered Related Information Machine Settings 226 ...

Page 232: ...Home Appendix Appendix Specifications Supply Specifications Information Regarding Recycled Paper Brother Help and Customer Support 227 ...

Page 233: ...1 DCP J1200W Copying 2 Approx 13 W Ready 3 Approx 2 5 W Sleep 3 Approx 0 8 W Power Off 3 4 Approx 0 2 W Dimensions DCP J1200W 161 mm 435 mm 359 mm 477 mm Weights DCP J1200W 6 5 kg Noise Level Sound Pressure Printing 56 dB A Approx 5 Sound Power 6 Printing 7 Mono LWAd 6 71 B A Colour LWAd 6 41 B A The printer which last nine digits of its serial number is smaller than G1H783787 Mono LWAd 6 55 B A C...

Page 234: ...r Inkjet Paper coated paper Glossy Paper Recycled Paper Paper Size A4 Letter Executive A5 A6 Envelopes C5 Com 10 DL Monarch Photo 10 x 15 cm Photo 2L 13 x 18 cm Index card 13 x 20 cm Maximum Paper Capacity Up to 150 sheets of 80 g m plain paper Paper Output 1 Up to 50 sheets of 80 g m Plain Paper face up print delivery to the output paper tray 1 For glossy paper remove any printed pages from the o...

Page 235: ...USB 2 0 interface cable that is no longer than 2 m Wireless LAN IEEE 802 11b g n Infrastructure IEEE 802 11g n Wireless Direct 1 Your machine has a USB 2 0 Hi Speed interface The machine can also be connected to a computer that has a USB 1 1 interface 2 Third party USB ports are not supported Network Specifications You can connect your machine to a network for Network Printing and Network Scanning...

Page 236: ...ng 64 bit x64 processor N A 550 MB 1 Third party USB ports are not supported 2 For WIA 1200 x 1200 resolution Brother Scanner Utility enables enhancing up to 19200 x 19200 dpi 3 Nuance PaperPort 14SE supports Windows 7 SP1 Windows 8 1 Windows 10 Home Windows 10 Pro Windows 10 Education and Windows 10 Enterprise For the latest driver updates go to your model s Downloads page at support brother com ...

Page 237: ...r this process is complete the cartridges provided with your machine will have a lower yield than LC424 cartridges approximately 96 for Black and 64 for colour 1 With all following ink cartridges you can print the specified number of pages Replacement Supplies Black LC424BK Yellow LC424Y Cyan LC424C Magenta LC424M Black Approximately 750 pages 1 Yellow Cyan and Magenta Approximately 750 pages 1 1 ...

Page 238: ...ecycled paper saves natural resources and promotes the circular economy Paper is made using cellulose fibres from wood Collecting and recycling paper extends the life of fibres over multiple life cycles making the best use of the resources The recycled paper production process is shorter The fibres have already been processed so less water and energy and fewer chemicals are used Paper recycling ha...

Page 239: ...the latest software drivers and firmware to improve the performance of your machine and user documentation to learn how to get the most from your Brother product Further product and support information is available from your local Brother office website Visit https global brother en gateway to find the contact details for your local Brother office and to register your new product Related Informati...

Page 240: ...UK Version B ...

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