Brother DCP-9020CDW Basic User'S Manual Download Page 115 | Manualshive

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background image

Troubleshooting

107

B

1

For Windows Server

®

2012:

Hardware

.

2

For Windows

®

XP, Windows Vista

®

, Windows Server

®

2003 and Windows Server

®

2008:

Brother DCP-XXXX BR-Script3

.

3

For Windows

®

XP, Windows Vista

®

, Windows Server

®

2003 and Windows Server

®

2008:

Properties

.

Other difficulties

Difficulties

Suggestions

The machine will not turn on.

Adverse conditions on the power connection (such as lightning or a power surge)
may have triggered the machine’s internal safety mechanisms. Press and hold

down

to turn off the machine and unplug the power cord. Wait for ten

minutes, then plug in the power cord and press

to turn on the machine.

If the problem is not solved and you are using a power breaker, disconnect it to
make sure it is not the problem. Plug the machine’s power cord directly into a
different known working wall electrical socket. If there is still no power, try a
different power cable.

The machine cannot print EPS data
that includes binary with the
BR-Script3 printer driver.

(Windows

®

)

To print EPS data, do the following:

a

For Windows

®

7 and Windows Server

®

2008 R2:

Click the

(

Start

) button >

Devices and Printers

.

For Windows Vista

®

and Windows Server

®

2008:

Click the

(

Start

) button >

Control Panel

>

Hardware and Sound

>

Printers

.

For Windows

®

XP and Windows Server

®

2003:

Click the

Start

button >

Printers and Faxes

.

For Windows

®

8 and Windows Server

®

2012:

Move your mouse to the lower right corner of your desktop. When the menu
bar appears, click

Settings

>

Control Panel

. In the

Hardware and Sound

group, click

View devices and printers

.

b

For Windows

®

7, Windows

®

XP, Windows Vista

®

, Windows Server

®

2003,

Windows Server

®

2008 and Windows Server

®

2008R2:

Right-click the

Brother DCP-XXXX

icon and select

Printer properties

and then select

Brother DCP-XXXX BR-Script3

.

For Windows

®

8 and Windows Server

®

2012:

Right-click the

Brother DCP-XXXX Printer

icon, select

Printer properties

, and then select

Brother DCP-XXXX BR-Script3

.

c

From the

Device Settings

tab, choose

TBCP

(Tagged binary

communication protocol) in

Output Protocol

.

(Macintosh)

If your machine is connected to a computer with a USB interface, you cannot print
EPS data that includes binary. You can print the EPS data at the machine through
a network. For installing the BR-Script3 printer driver through the network, visit the
Brother Solutions Center at http://solutions.brother.com/.

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Summary of Contents for DCP-9020CDW

Page 1: ...Basic User s Guide DCP 9020CDW Version 0 UK IRE ...

Page 2: ...r 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product online at http www brother com registration 2012 Brother Industries Ltd All rights reserved ...

Page 3: ... useful information about wired and wireless network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips PDF file CD ROM In the box Wi Fi Direct Guide This Guide provides details on how to configure and use your Brother machine for wireless printing directly from a mobile device supporting the ...

Page 4: ... Guide provides information for using AirPrint to print from OS X v10 7 x 10 8 x and your iPhone iPod touch iPad or other iOS device to your Brother machine without installing a printer driver PDF file Brother Solutions Center 1 Which Guide What s in it Where is it ...

Page 5: ...ons 14 Shortcut Settings 15 Adding Copy Shortcuts 15 Adding Scan Shortcuts 15 Adding Web Connect Shortcuts 16 Changing Shortcuts 17 Editing Shortcut Names 18 Deleting Shortcuts 18 Recalling Shortcuts 18 Volume settings 19 Beeper volume 19 2 Loading paper 20 Loading paper and print media 20 Loading paper in the paper tray 20 Loading paper in the manual feed slot 22 Unscannable and unprintable areas...

Page 6: ...ile using the Touchscreen 41 A Routine maintenance 43 Replacing the consumable items 43 Replacing the toner cartridges 47 Replacing the drum units 54 Replacing the belt unit 60 Replacing the waste toner box 64 Cleaning and Checking the machine 69 Cleaning the outside of the machine 70 Cleaning the LED heads 71 Cleaning the scanner glass 72 Cleaning the corona wires 73 Cleaning the drum unit 76 Cle...

Page 7: ...t the back of the machine 96 Paper is jammed inside the machine 98 Paper is jammed underneath the paper tray 101 If you are having difficulty with your machine 103 Improving the print quality 108 Machine Information 118 Checking the Serial Number 118 Checking the Firmware Version 118 Reset functions 119 How to reset the machine 119 C Settings and features tables 120 Using the Settings Tables 120 S...

Page 8: ...s Secure Function Lock 2 0 Setting Lock 3 Printing reports Reports 4 Making copies Copy settings A Routine maintenance Checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Glossary C Index You can view the Advanced User s Guide on the CD ROM The Advanced User s Guide explains the following features and operations ...

Page 9: ...E Notes tell you how you should respond to a situation that may arise or give tips about how the current operation works with other features Follow all warnings and instructions marked on the product General information 1 Electrical Hazard icons alert you to a possible electrical shock Fire Hazard icons alert you to the possibility of fire Hot Surface icons warn you not to touch machine parts that...

Page 10: ... your selections either by tapping the screen or by clicking with your mouse After the printer driver is installed appears on both the Start screen and the desktop a Tap or click Brother Utilities either on the Start screen or the desktop b Select your machine from the drop down list c Choose the function you want to use ...

Page 11: ...our model name from the programs list and then choose User s Guides Windows 8 Windows Server 2012 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Support in the left navigation bar and then click User s Guides If you have not installed the software you can find the documentation on the CD ROM by following these instructions a Turn ...

Page 12: ... documents You can find the instructions as follows Software User s Guide Scanning ControlCenter Network Scanning Nuance PaperPort 12SE How to Guides Windows users The complete Nuance PaperPort 12SE How to Guides can be viewed from the Help section in the Nuance PaperPort 12SE application Presto PageManager User s Guide Macintosh users NOTE Presto PageManager must be downloaded and installed befor...

Page 13: ...ting directly from a mobile device supporting the Wi Fi Direct standard Google Cloud Print Guide 1 This Guide provides information about how to configure your Brother machine to a Google account and use Google Cloud Print services for printing over the Internet Mobile Print Scan Guide for Brother iPrint Scan 1 This Guide provides useful information about printing from your mobile device and scanni...

Page 14: ... Brother CreativeCenter To return to the Top Menu click Back or if you have finished click Exit Accessing Brother Support Macintosh 1 You can find all the contacts you will need such as web support Brother Solutions Center on the CD ROM Double click the Brother Support icon Choose your model if needed The following screen will appear To download and install Presto PageManager click Presto PageMana...

Page 15: ...General information 7 1 ...

Page 16: ... is a Touchscreen LCD with an electrostatic Touchpanel that only shows the LEDs that can be used 1 3 7 in 93 4 mm Touchscreen LCD Liquid Crystal Display This is a Touchscreen LCD You can access the menus and options by pressing them when they are displayed on the screen 1 800 䣕䣧䣥䣷䣴䣧䢢䢢䣒䣴䣫䣰䣶䢢䢢䢢䣙䣧䣤䣏䣱䣴䣧䣅䣱䣲䣻䣕䣥䣣䣰 ...

Page 17: ...e the Home screen s default setting see Setting the Ready screen on page 13 Cancel Press to cancel an operation when illuminated red Numerical Pad Press the numbers on the Touchpanel to enter the number of copies 3 Power On Off Press to turn on the machine Press and hold down to turn off the machine The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before going off 4 T...

Page 18: ...setup Toner levels Setup screen Secure Print and Web Shortcut When the More screen is displayed the machine is in Ready mode If Secure Function Lock 1 has been turned on an icon is displayed 1 See Advanced User s Guide Secure Function Lock 2 0 Shortcut screens You can quickly create a Shortcut for frequently used functions such as making a copy scanning and Web Connect for more information see Sho...

Page 19: ...toner life Press to access the Toner menu NOTE The indication of the remaining toner life will vary depending on the types of documents printed and customer s usage 4 Settings Press to access the main settings for more information see Settings screen on page 12 5 Secure Print Lets you access the secure print menu 6 Web Press to connect the Brother machine to an Internet service for more informatio...

Page 20: ... machine s settings from the following screen 1 Toner See the remaining toner life Press to access the Toner menu 2 Network Press to set up a network connection A four level indicator on the screen shows the current wireless signal strength if you are using a wireless connection 3 Date Time See the date and time Press to access the Date Time menu 4 Volume See the selected Beep volume level Press t...

Page 21: ...hen the machine is idle or you press the Touchscreen will return to the screen you set a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display Button Settings f Press Home Button Settings g Press More Shortcuts 1 Shortcuts 2 or Shortcuts 3 h Press The machine will go to your chosen Home screen ...

Page 22: ...such as a pen or stylus It may damage the machine The following steps show how to change a setting in the machine In this example the Touchscreen Backlight setting is changed from Light to Med a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display LCD Settings f Press LCD Settings g Press Backligh...

Page 23: ... press a or b to display the available settings and then press the setting you want g Swipe up or down or press a or b to display the available options for the setting and then press the option you want Repeat steps f and g until you have selected all the settings for this Shortcut h When you have finished changing settings press Save as Shortcut i Read and confirm the displayed list of settings y...

Page 24: ...board on the Touchscreen To help you enter letters see Entering text on page 148 Press OK h Read the information on the Touchscreen and then press OK to save your Shortcut Adding Web Connect Shortcuts 1 The settings for the following services can be included in a Web Connect Shortcut Picasa Web Albums Google Drive Flickr Facebook Evernote Dropbox NOTE Web services may have been added and or servic...

Page 25: ...r more information see Deleting Shortcuts on page 18 and Adding Web Connect Shortcuts on page 16 a Press the Shortcut you want The settings for the Shortcut that you chose are displayed b Change the settings for the Shortcut you chose in step a for more information see Shortcut Settings on page 15 c When you have finished changing settings press Save as Shortcut d Press OK to confirm e Do one of t...

Page 26: ...name using the keyboard on the Touchscreen To help you enter letters see Entering text on page 148 Press OK Deleting Shortcuts 1 You can delete a Shortcut a Press and hold the Shortcut until the dialog box appears NOTE You can also press All Settings and Shortcut Settings b Press Delete to delete the Shortcut that you chose in step a c Press Yes to confirm Recalling Shortcuts 1 The Shortcut settin...

Page 27: ...n you press a key or make a mistake You can choose from a range of volume levels a Press b Press All Settings c Swipe up or down or press a or b to display General Setup d Press General Setup e Swipe up or down or press a or b to display Volume f Press Volume g Press Beep h Press Off Low Med or High i Press ...

Page 28: ...per tray 2 You can load up to 250 sheets in the paper tray Paper can be loaded up to the maximum paper mark on the right side of the paper tray for recommended paper see Acceptable paper and other print media on page 28 Printing on plain paper thin paper or recycled paper from the paper tray 2 a Pull the paper tray completely out of the machine b While pressing the green paper guide release levers...

Page 29: ...e to be printed on is face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure the tray is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 1 ...

Page 30: ... media on page 28 NOTE The machine turns on the Manual Feed mode when you put paper in the manual feed slot Printing on plain paper thin paper recycled paper and bond paper from the manual feed slot 2 a Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine b Open the manual feed slot cover c Use both hands ...

Page 31: ...he rollers Put the paper into the manual feed slot with the side to be printed on face up Make sure the paper is straight and in the correct position on the manual feed slot If it is not the paper may not be fed correctly resulting in a skewed printout or a paper jam Do not put more than one sheet of paper in the manual feed slot at any one time as it may cause a jam To easily remove a small print...

Page 32: ... of the machine Use this paper feed and output method for printing on thick paper labels envelopes or glossy paper a Open the back cover face up output tray b For printing envelopes only Pull down the two grey levers one on the left side and one on the right side as shown in the illustration c Open the manual feed slot cover d Use both hands to slide the manual feed slot paper guides to the width ...

Page 33: ...er from the manual feed slot even if Manual is not selected as the paper source Make sure the paper or envelope is straight and in the correct position in the manual feed slot If it is not the paper or envelope may not feed correctly resulting in a skewed printout or a paper jam Pull the paper or envelope out completely when you retry putting the paper into the manual feed slot Do not put more tha...

Page 34: ...ay vary depending on the paper size or settings in the application you are using Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy Letter 4 mm 4 mm a single copy or a 1 in 1 copy A4 4 mm 3 mm Legal 4 mm 4 mm Scan Letter 3 mm 3 mm A4 3 mm 3 mm Legal ADF 3 mm 3 mm Print Letter 4 2 mm 4 2 mm A4 4 2 mm 4 2 mm Legal 4 2 mm 4 2 mm 1 3 2 4 ...

Page 35: ...Long Edge A6 and Folio 215 9 mm 330 2 mm a Press b Press Tray Setting c Press Paper Size d Swipe up or down or press a or b to display A4 Letter Legal EXE A5 A5 L A6 or Folio and press the option you want e Press Paper Type 2 To get the best print quality set the machine for the type of paper you are using a Press b Press Tray Setting c Press Paper Type d Swipe up or down or press a or b to displa...

Page 36: ...n the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is appropriate for the machine Use labels that are designed for use in laser machines Recommended paper and print media 2 Type and size of paper 2 The machine feeds paper from the installed paper tray or the manual feed slot The names for ...

Page 37: ...ions Paper size Paper types No of sheets Paper Tray Tray 1 A4 Letter Legal B5 JIS Executive A5 A5 L A6 Folio 1 Plain paper Thin paper Recycled paper up to 250 80 g m2 Manual Feed Slot Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels Glossy paper 1 sheet 1 Envelope Basis weight 75 90 g m2 Thickness 80 110 μm ...

Page 38: ...ne s fusing process If you use bond paper paper having a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 IMPORTANT Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may caus...

Page 39: ...r tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed raised writing that were previously printed by a laser or LED machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine with edges that are not straight or ...

Page 40: ...labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 200 C for a period of 0 1 seconds Labels can only be fed through the manual feed slot Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape IMPORTANT DO NOT feed part used label sheets T...

Page 41: ...ped DO NOT use cardboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding NOTE To scan documents that are not appropriate for the ADF see Using the scanner glass on page 34 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink are completely dry a Un...

Page 42: ...ge at a time Document Sizes Supported 3 How to load documents 3 NOTE To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover IMPORTANT If the document is a book or is thick do not slam the cover or press on it Length Up to 300 0 ...

Page 43: ... Mono Start Stop copying 4 To stop copying press Copy preset settings 4 You can copy with a variety of settings that are already set up for you in the machine simply by pressing them The following preset settings are available Receipt Normal 2in1 ID 2in1 2 sided 1 2 Paper Save a Load your document b Press Copy c Swipe left or right to display Receipt Normal 2in1 ID 2in1 2 sided 1 2 or Paper Save a...

Page 44: ...ou can change the following copy settings Press Copy and then press Options Swipe up or down or press a or b to scroll through the copy settings When the setting you want is displayed press it and choose your option When you have finished changing settings press OK Advanced User s Guide For more information about changing the following settings see Advanced User s Guide Copy settings Quality Enlar...

Page 45: ...M see Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want to change in the Properties dialog box and then click OK Paper Size Orientation Copies Media Type Print Quality Colour Mono Document Type Multiple Page 2 sided...

Page 46: ... the machine is on a network configure it with a TCP IP address Install the scanner drivers from the CD ROM see Quick Setup Guide Install MFL Pro Suite Configure the machine with a TCP IP address if network scanning does not work see Software User s Guide How to scan to a computer 6 ...

Page 47: ...omputer a Load your document see How to load documents on page 33 b Follow the instructions for the operating system you are using Windows XP Windows Vista and Windows 7 Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open Windows 8 Click Brother Utilities and then click the drop down list and ...

Page 48: ...d Make sure the machine you want to use is selected from the Model drop down list e Click File f Press Scan The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 49: ... highlighted in blue d Press OK When the machine is connected to a network press the computer Name Do one of the following If you want to use the default settings go to step i If you want to change the default settings go to step e e Press Options f Press Set with Touch Panel Press On g Choose the settings for Scan Type Resolution File Type Scan Size and Remove Background Colour as needed h Press ...

Page 50: ...e following scan modes are available to Network Windows to FTP to E mail to Image to OCR to File WS Scan 1 Web Services Scan 1 Windows users only Windows Vista SP2 or later Windows 7 and Windows 8 See Software User s Guide ...

Page 51: ... Make sure both are installed as an assembly If the toner cartridge is placed in the machine without the drum unit the messages Drum may be displayed Routine maintenance A Toner cartridge Drum unit See Replacing the toner cartridges on page 47 Model Name TN 241BK TN 241C TN 241M TN 241Y TN 245C TN 245M TN 245Y See Replacing the drum units on page 54 Model Name DR 241CL 4 pc drum set or DR 241CL BK...

Page 52: ...r cartridge 6 High yield toner cartridge Touchscreen messages Consumable item to prepare Approximate life How to replace Model name Toner Low Prepare New Toner Cartridge Toner cartridge BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 5 Cyan Magenta Yellow 1 400 pages 1 2 5 2 200 pages 1 2 6 See page 47 TN 241BK 5 TN 241C 5 TN 241M 5 TN 241Y 5 TN 245C 6 TN 245M 6 TN 245Y 6 Drum End SoonX 1...

Page 53: ...lace BK Black C Cyan M Magenta Y Yellow Black 2 500 pages 1 2 5 Cyan Magenta Yellow 1 400 pages 1 2 5 2 200 pages 1 2 6 See page 47 TN 241BK 5 TN 241C 5 TN 241M 5 TN 241Y 5 TN 245C 6 TN 245M 6 TN 245Y 6 Replace DrumX Drum unit X BK C M Y BK Black C Cyan M Magenta Y Yellow 15 000 pages 1 3 4 See page 55 4 Drum units DR 241CL 1 Drum unit DR 241CL BK DR 241CL CMY Drum Stop Drum unit Replace Belt Belt...

Page 54: ...rectives We recommend placing used consumable items on a piece of paper to prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO ICE 19798 Frequency of replacement will vary depending o...

Page 55: ...of documents printed and customer s usage It is a good idea to keep a new toner cartridge ready for use when you see the Toner Low warning To ensure high quality printing we recommend that you use only Brother Original toner cartridges When you want to buy toner cartridges contact Brother customer service or your local Brother dealer We recommend that you clean the machine when you replace the ton...

Page 56: ... locks in the open position c Remove the toner cartridge and drum unit assembly for the colour shown on the Touchscreen WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 57: ...illustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could ca...

Page 58: ...ner NOTE Be sure to seal up the used toner cartridge tightly in a bag so that toner powder does not spill out of the cartridge Go to http www brother com original index html for instructions on how to return your used consumable items to the Brother recycling program If you choose not to return your used items discard the used consumable according to local regulations keeping it separate from dome...

Page 59: ...ges Brother cannot guarantee this optimum performance if toner or toner cartridges of other specifications are used Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of toner o...

Page 60: ...ean the corona wire inside the drum unit by gently sliding the green tab from left to right and right to left several times NOTE Be sure to return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of the three remaining corona wires NOTE When cleaning t...

Page 61: ...the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow k Close the top cover of the machine NOTE After replacing a toner cartridge DO NOT turn off the machine or open the top cover until the Touchscreen clears the Please wait message and returns to Ready mode BK C M Y ...

Page 62: ... use a Brother Original drum unit and Brother Original toner units Printing with a third party drum unit or toner unit may reduce not only the print quality but also the quality and life of the machine itself Warranty coverage may not apply to problems caused by the use of a third party drum or toner unit Drum A The corona wires are dirty Clean the corona wires in the four drum units see Cleaning ...

Page 63: ...rum units A IMPORTANT While removing the drum unit handle it carefully because it may contain toner If toner scatters on your hands or clothes wipe or wash it off with cold water at once Every time you replace the drum unit clean the inside of the machine see Cleaning and Checking the machine on page 69 DO NOT unpack the new drum unit until you are ready to install it Exposure to direct sunlight o...

Page 64: ...ill be extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 65: ...utside of the product Doing so could cause a fire or electrical shock Instead only use a dry lint free cloth See Product Safety Guide General precautions IMPORTANT Handle the toner cartridge carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that y...

Page 66: ... local regulations keeping it separate from domestic waste If you have questions contact your local waste disposal office see Product Safety Guide Recycling information in accordance with the WEEE and Battery Directives e Unpack the new drum unit f Pull off the protective cover g Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in cor...

Page 67: ...e arrow on the drum unit If it is not printed pages may have a vertical stripe i Repeat step c and step h to clean each of three remaining corona wires NOTE When cleaning the corona wires you do not have to remove the toner cartridge from the drum unit j Slide each toner cartridge and drum unit assembly into the machine Make sure you match the toner cartridge colour to the same colour label on the...

Page 68: ...place Belt A When the Replace Belt message appears on the Touchscreen you must replace the belt unit When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in IMPORTANT DO NOT touch the surface of the belt unit If you touch it it could decrease print quality Damage caused by incorrect handlin...

Page 69: ...extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 70: ...f the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations e Unpack the new belt unit and put the new belt unit in the machine ...

Page 71: ... the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow g Close the top cover of the machine h When you replace the belt unit with a new one you must reset the belt unit counter Instructions of how to do this can be found in the box your new belt unit came in BK C M Y ...

Page 72: ...t ready before you get a Replace WT Box message Replace WT Box A When the Replace WT Box message appears on the Touchscreen you must replace the waste toner box a Make sure the machine is turned on b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the ...

Page 73: ...erneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Hold the green handle of the belt unit and lift the belt unit up and then pull it out IMPORTANT To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations ...

Page 74: ... are replacing the waste toner box for the first time and is not required for the replacement waste toner box The orange packing piece is installed at the factory to protect your machine during shipment f Hold the green handle of the waste toner box and remove the waste toner box from the machine ...

Page 75: ... or electrical shock Instead only use a dry lint free cloth See Product Safety Guide General precautions IMPORTANT DO NOT reuse the waste toner box NOTE Be sure to seal up the waste toner box tightly in a bag so that toner powder does not spill out of the waste toner box Discard the used waste toner box according to local regulations keeping it separate from domestic waste If you have questions co...

Page 76: ...e i Slide each toner cartridge and drum unit assembly into the machine making sure you match the toner cartridge colours to the same colour labels on the machine BK Black C Cyan M Magenta Y Yellow j Close the top cover of the machine BK C M Y ...

Page 77: ... assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the product Doing so could cause a fire or electrical shock Instead only use a dry lint free cloth See Product Safety Guide General precautions IMPORTANT Use neutral detergents Cleaning with volat...

Page 78: ...an the Touchscreen with a dry soft lint free cloth c Turn on the machine Cleaning the outside of the machine a Press and hold down to turn the machine off b Wipe the outside of the machine with a dry lint free cloth to remove dust c Pull the paper tray completely out of the machine d If paper is loaded in the paper tray remove it e Remove anything that is stuck inside the paper tray ...

Page 79: ...the machine h Turn on the machine Cleaning the LED heads A If there is a problem with the print quality such as light or faded colours or white streaks or bands down the page clean the LED heads as follows IMPORTANT DO NOT touch the windows of the LED heads with your fingers a Press and hold down to turn the machine off b Open the top cover until it locks in the open position ...

Page 80: ...eads 1 with your fingers d Close the top cover of the machine e Turn on the machine Cleaning the scanner glass A a Press and hold down to turn the machine off b Lift the document cover 1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint free cloth slightly moistened with water 1 1 2 1 3 ...

Page 81: ...he glass to see if you can feel anything on it If you feel dirt or debris clean the glass again concentrating on that area You may need to repeat the cleaning process three or four times To test make a copy after each cleaning d Close the document cover e Turn on the machine Cleaning the corona wires A If you have print quality problems or the Touchscreen shows Drum clean the corona wires as follo...

Page 82: ...ool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration ...

Page 83: ... return the tab to the Home position a 1 The arrow on the tab must be aligned with the arrow on the drum unit If it is not printed pages may have a vertical stripe d Slide the toner cartridge and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow 1 BK C M Y ...

Page 84: ...at 94 mm intervals follow the steps below to solve the problem a Make sure that the machine is in the Ready mode b Press c Press All Settings d Swipe up or down or press a or b to display Print Reports e Press Print Reports f Press Drum Dot Print g The machine will display Press OK Press OK h The machine will print the Drum Dot Check Sheet Then press i Press and hold down to turn the machine off j...

Page 85: ...achine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts IMPORTANT We recommend that you place the toner cartridge and drum unit assembly on a clean flat surface with disposable paper underneath it in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the ele...

Page 86: ... your hands or clothes immediately wipe or wash it off with cold water To avoid print quality problems DO NOT touch the shaded parts shown in the illustrations We recommend that you place the toner cartridge on a clean flat level stable surface with disposable paper underneath it in case you accidentally spill or scatter toner Toner cartridge Drum unit ...

Page 87: ... from the Drum Dot Check Sheet Dot location The sheet has eight numbered columns The number of the column with the printed dot in it is used to find the dot position on the drum o Use the numbered markers next to the drum roller to find the mark For example a dot in column 2 on the Drum Dot Check Sheet would mean that there is a mark in the 2 region of the drum 1 ...

Page 88: ...pe the surface of the drum gently with a dry cotton swab until the mark on the surface comes off IMPORTANT DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids r Turn the drum unit back over s Put the toner cartridge firmly into the new drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever will lift automatically NO...

Page 89: ...and drum unit assembly into the machine Make sure that you match the toner cartridge colour to the same colour label on the machine BK Black C Cyan M Magenta Y Yellow u Close the top cover of the machine v Turn on the machine and try a test print BK C M Y ...

Page 90: ...rn the machine off b Pull the paper tray completely out of the machine c If paper is loaded in the paper tray remove it d Tightly wring out a lint free cloth soaked in lukewarm water and then wipe the separator pad 1 on the paper tray to remove dust e Wipe the two pick up rollers 1 inside the machine to remove dust f Put the paper tray back in the machine g Reload the paper and put the paper tray ...

Page 91: ... confirm e The machine will display Completed f Press NOTE If an error message is displayed press OK and try again For more information see Error and maintenance messages on page 86 If you are using the Windows printer driver the driver will get the calibration data automatically if both Use Calibration Data and Get Device Data Automatically are selected The default settings are on see Software Us...

Page 92: ...ompleted e Press Frequency Colour Correction A You can set how often the colour correction Colour Calibration and Auto Registration occurs The default setting is Normal The colour correction process consumes some amount of the toner a Press b Press All Settings c Swipe up or down or press a or b to display Printer d Press Printer e Swipe up or down or press a or b to display Frequency f Press Freq...

Page 93: ...of the protective parts have been removed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer or the wireless connection is set up on both the machine and your computer Touchscreen Messages See Error and maintenance messages on page 86 If you did not solve your problem with the above checks identify your problem and then go to t...

Page 94: ...ontact your administrator to check your Secure Function Lock Settings Calibration failed Calibration failed Press OK and try it again Press and hold down to turn off the machine Wait a few seconds and turn on the machine again Perform the colour calibration again using the Touchscreen or the printer driver see Calibration on page 83 Put in a new belt unit see Replacing the belt unit on page 60 If ...

Page 95: ...mmed at the back of the machine on page 96 The ADF cover is not completely closed Close the ADF cover of the machine The ADF cover is open while loading a document Close the ADF cover of the machine then press Document Jam The document was not inserted or fed correctly or the document scanned from the ADF was too long See Document is jammed in the top of the ADF unit on page 92 or Using the automa...

Page 96: ... The print job will be cancelled Contact your administrator to check your Secure Function Lock Settings Log Access Error The machine could not access the print log file in the server Contact your administrator to check the Store Print Log to Network settings For more information see Network User s Guide Store Print Log to Network Manual Feed Manual was selected as the paper source when there was n...

Page 97: ... Reduce the print resolution See Software User s Guide Out of Memory Secure Print Data is full Press Stop Key and delete the previously stored data The machine s memory is full Press and delete the previously stored secure print data Print Unable XX The machine has a mechanical problem Do one of the following Press and hold down to turn the machine off wait a few minutes and then turn it on again ...

Page 98: ...lace the waste toner box Replace the waste toner box see Replacing the waste toner box on page 64 Scan Unable XX The machine has a mechanical problem Press and hold down to turn the machine off and then turn it on again If the problem continues contact Brother customer service for support Document is too long for 2 sided scanning Press Use the appropriate size of paper for 2 sided scanning see Pri...

Page 99: ...s Toner Low you can still print however the machine is telling you that the toner cartridge is near the end of its life Order a new toner cartridge for the colour that is indicated on the Touchscreen now so a replacement toner cartridge will be available when the Touchscreen shows Replace Toner Touchscreen Initialisation Failed The Touchscreen was pressed before the power on initialization was com...

Page 100: ...s or tears be sure you remove all small paper scraps to prevent future jams d Close the ADF cover e Press Document is jammed under the document cover B a Remove any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right If the document rips or tears be sure you remove all small paper scraps to prevent future jams d Close the document cover e Pre...

Page 101: ... cover b Insert a piece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Document is jammed at the output tray B a Remove any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press ...

Page 102: ...the manual feed slot B If the Touchscreen shows Jam Manual Feed follow these steps a Remove any paper that is jammed in and around the manual feed slot b Press Start to resume printing Paper is jammed in the paper trayB If the Touchscreen shows Jam Tray follow these steps a Pull the paper tray completely out of the machine b Use both hands to slowly pull out the jammed paper NOTE Pulling the jamme...

Page 103: ...per guides to fit the paper size Make sure the guides are firmly in the slots d Put the paper tray firmly back in the machine Paper is jammed at the output paper tray B When the paper is jammed at the output paper tray follow the these steps a Use both hands to open the scanner NOTE When the top cover is open you cannot open the scanner b Remove the paper ...

Page 104: ...low these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 105: ...des down to release the fuser cover 1 d Use both hands to gently pull the jammed paper out of the fuser unit e Close the fuser cover 1 Make sure the green tabs at the left and right sides lock into place f Close the back cover until it locks in the closed position 1 1 ...

Page 106: ... fan to cool the extremely hot parts inside the machine b Open the top cover until it locks in the open position c Remove all of the toner cartridge and drum unit assemblies WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts ...

Page 107: ...and drum unit assemblies on a clean flat surface with disposable paper underneath them in case you accidentally spill or scatter toner To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustration d Pull out the jammed paper slowly ...

Page 108: ...our labels on the machine BK Black C Cyan M Magenta Y Yellow f Close the top cover of the machine NOTE If you turn off the machine during Jam Inside is on the Touchscreen the machine will print incomplete data from your computer when it is turned on Before you turn on the machine delete the job from your computer s print spooler BK C M Y ...

Page 109: ... on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Make sure the jammed paper does not remain inside the machine d If paper is not caught inside the machine check underneath the paper tray e If the paper is not caught in the paper tray open the back cover ...

Page 110: ... machine will be extremely hot Wait for the machine to cool down before you touch the internal parts f Use both hands to gently pull the jammed paper out of the back of the machine g Close the back cover until it locks in the closed position h Put the paper tray firmly back in the machine ...

Page 111: ...trol Panel Hardware and Sound Printers Right click Brother DCP XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Windows XP and Windows Server 2003 Click the Start button Printers and Faxes Right click Brother DCP XXXX Printer Make sure Use Printer Online is not listed If it is listed click this option to set the driver Online Window...

Page 112: ...or print quality See Improving the print quality on page 108 Paper handling difficulties Difficulties Suggestions The machine does not feed paper If the Touchscreen shows the Paper Jam message and you still have a problem see Error and maintenance messages on page 86 If the paper tray is empty load a new stack of paper into the paper tray If there is paper in the paper tray make sure it is straigh...

Page 113: ...the Brother TWAIN or WIA driver is selected as the primary source in your scanning application For example in Nuance PaperPort 12SE click Desktop Scan Settings Select to choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is selected as the primary source In PageManager click File Select Source and choose the Brother TWA...

Page 114: ... UDP is selected See the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more information you can read FAQs and troubleshooting suggestions at http solutions brother com Macintosh Re select your machine in the Device Selector window from the Model pop up menu in the main screen of ControlCenter2 The Brother software cannot be i...

Page 115: ...08 R2 Click the Start button Devices and Printers For Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound Printers For Windows XP and Windows Server 2003 Click the Start button Printers and Faxes For Windows 8 and Windows Server 2012 Move your mouse to the lower right corner of your desktop When the menu bar appears click Settings Control Panel In the Hard...

Page 116: ...ck that the drum units and toner cartridges are installed correctly Examples of poor print quality Recommendation Printed pages are compressed horizontal stripes appear or characters in the top bottom left and right margins are cut off Adjust the print margins on your application and reprint the job Coloured letters and thin letters in the original document are unclear in the copy Choose Text or R...

Page 117: ...ne and around the drum unit and toner cartridge Clean the drum unit see Cleaning the drum unit on page 76 Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmno...

Page 118: ... solutions brother com to view our FAQs and troubleshooting tips The drum unit may be damaged Install a new drum unit see Replacing the drum units on page 55 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJ...

Page 119: ... toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Identify the colour causing the problem and install a new drum unit see Replacing the drum units on page 55 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ ...

Page 120: ...dentify the colour of the toner cartridge visit us at http solutions brother com to view our FAQs and troubleshooting tips Identify the colour causing the problem and install a new drum unit see Replacing the drum units on page 55 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation AB...

Page 121: ...nd troubleshooting tips Identify the colour causing the problem and install a new drum unit see Replacing the drum units on page 55 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Colour misregistration Make sure the machine is on a solid level surface Perform the auto colour registration using the Touchscreen see Auto Regist...

Page 122: ...de is off in the Touchscreen or the printer driver see Software User s Guide Change the print resolution If you use a Windows printer driver choose Improve Pattern Printing in Print Setting of Basic tab see Software User s Guide Wrinkle Make sure the back cover is closed correctly Make sure the two grey levers inside the back cover are in the up position Make sure the media type setting in the dri...

Page 123: ...rum unit see Replacing the drum units on page 55 To identify the colour of the drum unit visit us at http solutions brother com to view our FAQs and troubleshooting tips Examples of poor print quality Recommendation ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnopqrstuvwxyz ABCDEFGHIJKLMNOPQRSTUVWXYZ 0123456789 abcdefghijklmnop...

Page 124: ...e problem is not solved choose Plain Paper in the media type setting If you are printing an envelope choose Env Thin in the Media Type of the printer driver If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Store the paper where it will not be...

Page 125: ...pe position when you print envelopes see Loading paper in the manual feed slot on page 22 NOTE When you have finished printing open the back cover and reset the two grey levers back to their original positions 1 Pull up the two grey levers until they stop Examples of poor print quality Recommendation ABCDEFG EFGHIJKLMN 1 ...

Page 126: ...ss Machine Info e Press Serial No f The Touchscreen will display the machines Serial Number g Press Checking the Firmware Version B You can see the machine s firmware version on the Touchscreen a Press b Press All Settings c Swipe up or down or press a or b to display Machine Info d Press Machine Info e Press Firmware Version f The Touchscreen will display the machine s firmware version informatio...

Page 127: ...Press b Press All Settings c Swipe up or down or press a or b to display Initial Setup d Press Initial Setup e Press Reset f Press Network or All Settings to choose the reset function you want g Do one of the following To reset the settings press Yes and go to step h To exit without making changes press No h You will be asked to reboot the machine Do one of the following To reboot the machine pres...

Page 128: ...the settings and options you want as they are displayed on the screen We created step by step Settings Tables and Features Tables so you can see at a glance all the available choices for each setting and feature You can use these tables to quickly set up your preferred settings in the machine Settings and features tables C ...

Page 129: ...ylight On Off Change to Daylight Saving Time automatically See Time Zone UTCXXX XX Set the time zone for your country See Toner See Toner on page 145 Access the Toner menus 145 Network Wired LAN See Network on page 126 Access the Wired LAN setting menus 126 WLAN See WLAN on page 128 Access the WLAN setting menus 128 Volume Beep Off Low Med High Access the beep volume setting menu 19 Wi Fi Direct S...

Page 130: ...7 Paper Size A4 Letter Legal EXE A5 A5 L A6 Folio Set the size of paper in the paper tray 27 All Settings See All settings on page 123 Select your default settings 123 Level 1 Level 2 Level 3 Options Descriptions See Page Advanced User s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk ...

Page 131: ...ttings Backlight Light Med Dark Adjust the brightness of the Touchscreen backlight See Dim Timer Off 10Secs 20Secs 30Secs Set how long the Touchscreen backlight stays on for after the last key press Button Settings Home Button Settings More Shortcuts 1 Shortcuts 2 Shortcuts 3 Set the screen that is displayed when you press Home on the Touchpanel 13 Ecology Toner Save On Off Increase the page yield...

Page 132: ... machine operations for up to 25 restricted users and for all other non authorized Public users Lock Off On Setting Lock Set Password Verify Stop unauthorized users from changing the machine s settings Lock Off On Shortcut Settings Choose shortcut button Edit Shortcut Name Change the shortcut name 18 Delete Delete the shortcut 18 Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Advanc...

Page 133: ...want the machine to clear paper size errors and to use the paper in the tray Output Colour Auto Colour Black and White Choose colour or black white for printed documents If you choose Auto the machine selects a appropriate option for the document colour or black white Reset Printer Yes No Restore the printer settings to the factory settings Calibration Calibrate Yes No Adjust the colour density 83...

Page 134: ...r the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Configuration Auto Static Choose the WINS configuration mode WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 000 255 000 255 000 255 000 255 Specifies the IP address of the primary or secondary WINS server Network User s Guide Visi...

Page 135: ...ion Ethernet Auto 100B FD 100B HD 10B FD 10B HD Choose the Ethernet link mode Wired Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD Inactive Wired OFF You can see the current wired status MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wired network setting to the factory setting Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Networ...

Page 136: ... the IP address Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address Node Name BRWXXXXXXXXXXXX Enter the Node name Up to 32 characters WINS Configuration Auto Static Choose the WINS configuration mode Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network User s Guide Visit the Brother Solutions Center to ...

Page 137: ...the link local address range IPv6 On Off Enable or Disable the IPv6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information Setup Wizard You can configure your internal print server WPS AOSS You can easily configure your wireless network settings using the one button push method Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network User s ...

Page 138: ...rent Communication Mode MAC Address Shows the MAC address of the machine Set to Default Yes No Restore the wireless network settings to factory setting WLAN Enable On Off Enable or disable the wireless LAN manually Wi Fi Direct Push Button You can easily configure your Wi Fi Direct network settings using the one button push method Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Networ...

Page 139: ...e current IP Address of your machine Status Information Status G O Active Client Active Not Connected Off Wired LAN Active the number of devices You can see the current Wi Fi Direct network status Signal Strong Medium Weak None You can see the current Wi Fi Direct network signal strength Whenyour machine acts as the Group Owner the Touchscreen always shows Strong Level 1 Level 2 Level 3 Level 4 Le...

Page 140: ... User Name Password Network Reset Yes No Restore all network settings to the factory settings Level 1 Level 2 Level 3 Level 4 Level 5 Options Descriptions Network User s Guide Visit the Brother Solutions Center to download the Wi Fi Direct Guide at http solutions brother com Visit the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The factory settings are ...

Page 141: ...orts User Settings List your settings See Network Configuration List your Network settings Drum Dot Print Print the Drum Dot Check Sheet 76 WLAN Report Print the result of wireless LAN connectivity diagnosis See Advanced User s Guide Quick Setup Guide The factory settings are shown in Bold with an asterisk ...

Page 142: ... Page Counter Total Colour Black and White Check the number of total colour and Black White pages the machine has printed during its life See List Colour Black and White Copy Colour Black and White Print Colour Black and White Parts Life Drum Black BK Check the remaining life of a machine part Drum Cyan C Drum Magenta M Drum Yellow Y Belt Unit Fuser PF kit Advanced User s Guide The factory setting...

Page 143: ...ically See Time Zone UTCXXX XX Set the time zone for your country See Reset Network Yes No Restore all network settings to factory settings 119 All Settings Yes No Restore all the machine settings to the factory settings Local Language in Eastern Europe Choose your language Allows you to change the Touchscreen language for your country See Advanced User s Guide Quick Setup Guide The factory settin...

Page 144: ...me copy Colour Start Lets you make a colour copy Receipt Normal 2in1 ID 2in1 2 sided 1 2 Paper Save Choose the desired settings from the preset items 35 Options Quality Auto Text Photo Receipt Choose the Copy resolution for your type of document See Advanced User s Guide The factory settings are shown in Bold with an asterisk Copy ...

Page 145: ...copy Custom 25 400 You can choose the enlargement or reduction ratio for the next copy Density Adjust the Density for copies Contrast Adjust the contrast for copies Stack Sort Stack Sort Choose to stack or sort multiple copies Page Layout Off 1in1 2in1 P 2in1 L 2in1 ID 4in1 P 4in1 L Make N in 1 and 2 in 1 ID copies Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s G...

Page 146: ...Edge Flip Enable or disable 2 sided printing and choose long edge or short edge Advanced Settings Off Change the amount of background colour that is removed Remove Background Colour Low Medium High Save as Shortcut Add the current settings as a shortcut Level 1 Level 2 Level 3 Options 1 Options 2 Descriptions See Page Advanced User s Guide The factory settings are shown in Bold with an asterisk 2 ...

Page 147: ... to E mail on page 142 Save as Shortcut Add the current settings as a shortcut Start Start scanning to Image PC Select Options See Options to File to Image and to E mail on page 142 Save as Shortcut Add the current settings as a shortcut Start Start scanning to E mail PC Select Options See Options to File to Image and to E mail on page 142 Save as Shortcut Add the current settings as a shortcut St...

Page 148: ... on page 143 Save as Shortcut Add the current settings as a shortcut Start Start scanning WS Scan Appears when you install a Web Service Scan which is displayed in your computer s Network explorer Scan Scan data using the Web Service protocol Scan for E mail Scan for Fax Scan for Print Level 1 Level 2 Level 3 Level 4 Options Descriptions See Page Software User s Guide The factory settings are show...

Page 149: ...een choose On See Scan Type Colour Grey Black and White Choose the scan type for your document Resolution 100 dpi 200 dpi 300 dpi 600 dpi Choose the scan resolution for your document File Type Text HTML RTF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 150: ...600 dpi Choose the scan resolution for your document File Type When you select Colour or Grey in Scan Type PDF JPEG When you select Black and White in Scan Type PDF TIFF Choose the file format for your document Scan Size A4 Letter Legal Choose the scan size for your document Remove Background Colour Off Low Medium High Change the amount of background colour that is removed This function is not ava...

Page 151: ...pe for your document See Resolution When you select Colour in Scan Type 100 dpi 200 dpi 300 dpi 600 dpi Auto When you select Grey in Scan Type 100 dpi 200 dpi 300 dpi Auto When you select Black and White in Scan Type 200 dpi 300 dpi 200x100 Choose the scan resolution and file format for your document Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 152: ...ng File Name BRNXXXXXXXXXX Estimate Report Order sheet Contract sheet Check Receipt Manual Choose preset file names If you choose Manual you can name the file as you like XXXXXXXXXX is your machine s MAC Address Ethernet Address File Size Small Medium Large Choose the file size for colour or greyscale scanning Remove Background Colour Off Low Medium High Change the amount of background colour that...

Page 153: ...calibration to the factory settings 83 Reset Yes No Auto Regist Yes No Adjust the print position of each colour automatically 84 Software User s Guide The factory settings are shown in Bold with an asterisk Level 1 Level 2 Level 3 Options Descriptions See Page Setup Wizard Configure your internal print server See Setup with PC Configure the Wi Fi settings using a computer WPS AOSS Easily configure...

Page 154: ...Web Picasa Web Albums Connect the Brother machine to an Internet service See Google Drive Flickr Facebook Evernote Dropbox Visit the Brother Solutions Center to download the Web Connect Guide at http solutions brother com The factory settings are shown in Bold with an asterisk ...

Page 155: ...t to an editable text file 15 to Image PC Select Scan a colour picture into your graphics application 15 to E mail PC Select Scan a black white or a colour document into your E mail application 15 to Network Profile Name Send scanned data to a CIFS server on your local network or on the Internet 15 to FTP Profile Name Send scanned data via FTP 15 Web Picasa Web Albums Visit the Brother Solutions C...

Page 156: ...entered an incorrect character and want to change it use the arrow buttons to move the cursor under the incorrect character Press and then enter the correct character You can also insert letters by moving the cursor and entering a character If the screen does not show d press repeatedly until you have erased the incorrect character Enter the correct characters NOTE The characters available may dif...

Page 157: ...rint Method Electrophotographic LED Printer Memory Capacity 192 MB LCD liquid crystal display 3 7 in 93 4 mm TFT Colour Touchscreen LCD 1 and Touchpanel Power Source 220 240 V AC 50 60 Hz Power Consumption 2 Average Peak Approx 1200 W Printing Approx 365 W at 25 C Copying Approx 380 W at 25 C Ready Approx 70 W at 25 C Sleep Approx 7 0 W Deep Sleep Approx 1 4 W Power Off 3 4 Approx 0 05 W Dimension...

Page 158: ...s Model DCP 9020CDW Noise Level Sound Pressure Printing LPAm 53 0 dB A Ready LPAm 33 dB A Sound Power Copying 1 2 Colour LWAd 6 42 B A Copying 1 2 Monochrome LWAd 6 41 B A Ready 1 2 LWAd 4 38 B A Temperature Operating 10 to 32 5 C Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 35 pages For best results we...

Page 159: ...Specifications 151 D Document Size D Model DCP 9020CDW Document Size ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 300 0 mm ...

Page 160: ...Paper Manual Feed Slot Paper Type Plain Paper Thin Paper Thick Paper Thicker Paper Recycled Paper Bond Paper Label Envelope Env Thin Env Thick Glossy Paper Paper Size Width 76 2 to 215 9 mm Length 116 0 to 355 6 mm Paper Weight 60 to 163 g m2 Maximum Paper Capacity One sheet at a time Paper Output 1 Face Down Output Tray Up to 100 sheets of 80 g m2 Plain paper face down delivery to the face down o...

Page 161: ...del DCP 9020CDW Copy Width Max 210 mm Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 600 600 dpi First Copy Out Time 1 Monochrome Less than 19 seconds at 23 C 230 V Colour Less than 22 seconds at 23 C 230 V ...

Page 162: ...o Yes Yes TWAIN Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 Mac OS X v10 6 8 10 7 x 10 8 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 Windows 8 ICA Compliant Yes Mac OS X v10 6 8 10 7 x 10 8 x Colour Depth Colour 48 bit colour processing Input 24 bit colour processing Output Greyscale 16 bit colour processing Input 8 bit colour processing Output Resolution Up to 19200 19...

Page 163: ...tScript 3 Resolution 600 dpi 600 dpi 2400 dpi 600 dpi 2400 dpi quality Print Speed 2 sided Monochrome Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Colour Up to 7 sides minute Up to 3 5 sheets minute A4 size 1 Print Speed Monochrome Up to 18 pages minute A4 size 1 Colour Up to 18 pages minute A4 size 1 First Print Time 2 Monochrome Less than 16 seconds at 23 C 230 V Colour Less than 16 se...

Page 164: ...ailed network specifications see Network on page 157 and Network User s Guide Model DCP 9020CDW USB Hi Speed USB 2 0 1 2 It is recommended you use a USB 2 0 cable Type A B that is no more than 2 0 metres long Ethernet 3 10BASE T 100BASE TX Use a straight through Category 5 or greater twisted pair cable Wireless LAN 3 IEEE 802 11b g n Infrastructure mode Ad hoc mode IEEE 802 11g n Wi Fi Direct ...

Page 165: ...ls IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 POP3 SMTP Client IPP IPPS FTP Client and Server CIFS Client TELNET Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMP Web Services Print Scan SNTP Client IPv6 NDP RA DNS resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 IPP IPPS FTP ...

Page 166: ... Processor Hard Disk Space to install USB 2 10 100Base TX Ethernet Wireless 802 11b g n For Drivers For Applications Windows Operating System Windows XP Home 1 3 Windows XP Professional 1 3 Printing Scanning 32bit x86 or 64bit x64 processor 150 MB 310 MB Windows XP Professional x64 Edition 1 3 64bit x64 processor Windows Vista 1 3 32bit x86 or 64bit x64 processor 500 MB 500 MB Windows 7 1 3 650 MB...

Page 167: ...k Approx 1 000 pages A4 or Letter page 1 Cyan Magenta Yellow Approx 1 000 pages A4 or Letter page 1 Standard Black Approx 2 500 pages A4 or Letter page 1 TN 241BK Cyan Magenta Yellow Approx 1 400 pages A4 or Letter page 1 TN 241C TN 241M TN 241Y High Yield Black Cyan Magenta Yellow Approx 2 200 pages A4 or Letter page 1 TN 245C TN 245M TN 245Y Drum Unit Approx 15 000 pages A4 or Letter page 1 page...

Page 168: ...how to load 33 34 Drum unit cleaning 73 76 Drum units replacing 54 E Envelopes 24 28 29 31 Error messages on touchscreen 86 No Paper 88 Out of Memory 89 Print Unable XX 89 Scan Unable XX 90 F Folio 27 29 G Greyscale 154 H HELP Settings Tables 121 touchscreen messages 120 Home key 9 L Labels 22 28 29 32 M Machine information firmware version 118 how to reset the machine 119 reset functions 119 seri...

Page 169: ...ions 155 Printing See Software User s Guide Programming your machine 120 Q Quality printing 108 R Remote setup See Software User s Guide Replacing belt unit 60 drum units 54 toner cartridges 47 waste toner box 64 Resolution copy 153 print 155 scan 154 S Scan a document to a computer 38 Scanner glass using 34 Scanning See Software User s Guide Serial number how to find See inside top cover Settings...

Page 170: ...162 V Volume setting beeper 19 W Waste toner box replacing 64 Weights 149 Wi Fi Direct 5 Windows See Software User s Guide Wireless Network See Quick Setup Guide and Network User s Guide ...

Page 171: ...m Visit us on the World Wide Web http www brother com This machines is approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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