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Troubleshooting
105
B
Copying difficulties
Difficulties
Suggestions
Cannot make a copy.
Make sure you pressed
Copy
and the machine is in Copy mode (see
Contact your administrator to check your Secure Function Lock Settings.
Vertical black line appears in
copies.
Black vertical lines on copies are typically caused by dirt or correction fluid on the
scanner glass, or the corona wires are dirty. Clean the glass strip and scanner
glass and also the white bar and white plastic above them (see
on page 72 and
Copies are blank.
Make sure you are loading the document correctly (see
document feeder (ADF) (DCP-9020CDW)
on page 33 or
Scanning difficulties
Difficulties
Suggestions
TWAIN or WIA errors appear when
starting to scan. (Windows
®
)
Make sure the Brother TWAIN or WIA driver is selected as the primary source in
your scanning application. For example, in Nuance™ PaperPort™ 12SE, click
Desktop
>
Scan Settings
>
Select
to choose the Brother TWAIN/WIA driver.
TWAIN or ICA errors appear when
starting to scan. (Macintosh)
Make sure the Brother TWAIN driver is selected as the primary source. In
PageManager, click
File
>
Select Source
and choose the Brother TWAIN driver.
Macintosh users can also scan documents using the ICA Scanner Driver
(see Software User’s Guide).
OCR does not work.
Try increasing the scanning resolution.
(Macintosh users)
Presto! PageManager must be downloaded and installed before use. For further
instructions, see
Accessing Brother Support (Macintosh)
Network scanning does not work.
Cannot scan.
Contact your administrator to check your Secure Function Lock Settings.
Software difficulties
Difficulties
Suggestions
Cannot install software or print.
(Windows
®
only)
Run the
Repair MFL-Pro Suite
program on the CD-ROM. This program will repair
and reinstall the software.