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Brother DCP-8110D, Basic User'S Manual

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Brother DCP-8110D Basic User'S Manual Download Page 83

Troubleshooting

75

B

WARNING

 

 

HOT SURFACE

After you have just used the machine, some 
internal parts of the machine will be 
extremely hot. Wait for the machine to cool 
down before you touch the internal parts of 
the machine.

 

 

e

Pull the green tabs at the left and right 
hand sides toward you and fold down 
the fuser cover (1).

 

f

Using both hands, gently pull the 
jammed paper out of the fuser unit.

 

g

Close the fuser cover (1).

 

h

Close the back cover.

1

1

Summary of Contents for DCP-8110D

Page 1: ...Basic User s Guide DCP 8110D DCP 8110DN DCP 8155DN Not all models are available in all countries Version 0 ARL ASA NZ SAF GLF ...

Page 2: ...odel number Serial Number 1 Date of Purchase Place of Purchase 1 The serial number is on the back of the unit Retain this User s Guide with your sales receipt as a permanent record of your purchase in the event of theft fire or warranty service Register your product on line at http www brother com registration 2012 Brother Industries Ltd All rights reserved ...

Page 3: ... instructions for Printing Scanning Network Scanning and using the Brother ControlCenter utility PDF file Installer CD ROM In the box Network User s Guide for DCP 8110DN and DCP 8155DN This Guide provides useful information about wired network settings and security settings using the Brother machine You can also find supported protocol information for your machine and detailed troubleshooting tips...

Page 4: ...Volume settings 9 Beeper volume 9 2 Loading paper 10 Loading paper and print media 10 Loading paper in the standard paper tray and the optional lower tray 10 Loading paper in the multi purpose tray MP tray 12 Unscannable and unprintable areas 16 Paper settings 17 Paper Type 17 Paper Size 17 Tray Use in COPY mode 18 Tray Use in print mode 18 Acceptable paper and other print media 19 Type and size o...

Page 5: ...hine 52 Cleaning the outside of the machine 52 Cleaning the scanner glass 53 Cleaning the corona wire 54 Cleaning the drum unit 56 Cleaning the paper pick up rollers 60 B Troubleshooting 62 Identifying your problem 62 Error and maintenance messages 63 Document Jams 69 Document is jammed in the top of the ADF unit 69 Document is jammed under the document cover 69 Removing small documents jammed in ...

Page 6: ...s the menu mode 96 Menu table 97 Entering text 110 D Specifications 112 General 112 Document Size 114 Print media 115 Copy 116 Scanner 117 Printer 118 Direct Print feature 119 Computer requirements 120 Consumable items 122 Interfaces 123 Network LAN 124 E Index 125 ...

Page 7: ...es Quiet mode feature LCD Contrast Glass ScanSize User Settings List Network Configuration Report for DCP 8110DN and DCP 8155DN 2 Security features Secure Function Lock 2 0 for DCP 8110DN and DCP 8155DN Setting Lock 3 Making copies Copy settings Duplex 2 sided copying A Routine maintenance Cleaning and checking the machine Replacing periodic maintenance parts Packing and shipping the machine B Opt...

Page 8: ...vi ...

Page 9: ...azardous situation which if not avoided may result in damage to property or loss of product functionality Prohibition icons indicate actions that must not be performed Electrical Hazard icons alert you to a possible electrical shock Fire Hazard icons alert you to the possibility of fire Hot Surface icons warn you not to touch machine parts that are hot Notes tell you how you should respond to a si...

Page 10: ...nd the documentation on the Installer CD ROM by following the instructions below a Turn on your computer Insert the Installer CD ROM into your CD ROM drive Note If the Brother screen does not appear automatically go to My Computer Computer double click the CD ROM icon and then double click start exe b If the model name screen appears click your model name c If the language screen appears click you...

Page 11: ...How to Guides can be viewed from the Help section in the Nuance PaperPort 12SE application Note Not available to countries subject to applicable export regulations Presto PageManager User s Guide Macintosh users Note Presto PageManager must be downloaded and installed before use For further instructions see Accessing Brother Support Macintosh uu page 5 The complete Presto PageManager User s Guide ...

Page 12: ...canning from your Brother machine to your mobile device when connected on a Wi Fi network 1 PDF printing is not supported on Windows Phone Accessing Brother Support Windows 1 You can find all the links you will need such as Web support Brother Solutions Center on the Installer CD ROM Click Brother Support on the main menu The following screen will appear To access our website http www brother com ...

Page 13: ...en will appear To download and install Presto PageManager click Presto PageManager To register your machine using the Brother Product Registration Page http www brother com registration click On Line Registration For the latest news and product support information http solutions brother com click Brother Solutions Center To visit our website for original Brother Supplies http www brother com origi...

Page 14: ...ose temporary settings for copying Enlarge Reduce Enlarges or reduces copies 2 Error LED Blinks in orange when the LCD displays an error or an important status message 3 Duplex You can choose Duplex to copy or print on both sides of the paper 4 LCD Displays messages to help you set up and use your machine 1 9 10 2 3 4 11 Contrast Quality Auto Enlg Red 100 Tray MP T1 01 Pressab or Start ...

Page 15: ... Numeric keys Use these keys to enter text 7 Stop Exit Stops an operation or exits from a menu 8 Start Lets you start making copies 9 SCAN SCAN Puts the machine in SCAN mode 10 Data LED The LED will flash depending on the machine s status 11 Secure Print You can print data saved in the memory when you enter your four digit password uu Software User s Guide When using Secure Function Lock you can s...

Page 16: ...s Status Description Ready Mode The machine is ready to print in Sleep mode there is no print data or the power switch is off Green blinking Receiving Data The machine is either receiving data from the computer processing data in memory or printing data Green Data Remaining in Memory Print data remains in the machine s memory ...

Page 17: ...tings 1 Beeper volume 1 When the beeper is on the machine will beep when you press a key or make a mistake You can choose a range of volume levels a Press Menu 1 2 b Press a or b to choose Low Med High or Off Press OK c Press Stop Exit ...

Page 18: ...nd the optional lower tray 2 You can load up to 250 sheets in the standard paper tray Tray 1 and 500 sheets in the optional lower tray Tray 2 Paper can be loaded up to the maximum paper mark on the right hand side of the paper tray For recommended paper to use see Acceptable paper and other print media uu page 19 Printing on plain paper thin paper or recycled paper from Tray 1 and Tray 22 a Pull t...

Page 19: ...ill cause paper jams The side to be printed on must be face down The paper guides touch the sides of the paper so it will feed correctly e Put the paper tray firmly back in the machine Make sure that it is completely inserted into the machine f Lift up the support flap 1 to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 1 ...

Page 20: ... of plain paper Use this tray to print or copy on thick paper bond paper labels or envelopes For recommended paper to use see Paper capacity of the paper trays uu page 20 Printing on plain paper thin paper recycled paper and bond paper from the MP tray 2 a Open the MP tray and lower it gently b Pull out the MP tray support 1 and unfold the flap 2 1 2 ...

Page 21: ...de to be printed on must be face up with the leading edge top of the paper in first The paper guides must gently touch the sides of the paper so it will feed correctly d Lift up the support flap to prevent paper from sliding off the face down output tray or remove each page as soon as it comes out of the machine 1 ...

Page 22: ...pes from the MP tray 2 Before loading press the corners and sides of the envelopes to make them as flat as possible a Open the back cover face up output tray b Open the MP tray and lower it gently c Pull out the MP tray support 1 and unfold the flap 2 1 2 ...

Page 23: ...paper mark 1 The side to be printed on is face up e Send the print data to the machine Note Remove each printed envelope immediately to prevent a paper jam If your thick paper curls during printing put only one sheet at a time in the MP tray and open the back cover face up output tray to let the printed pages exit to the face up output tray f Close the back cover face up output tray 1 ...

Page 24: ... application you are using Note When using BR Script3 emulation the unprintable area around the edges of the paper is 4 2 mm Usage Document Size Top 1 Bottom 3 Left 2 Right 4 Copy Letter 4 mm 4 mm a single copy or a 1 in 1 copy A4 4 mm 3 mm Legal 4 mm 4 mm Scan Letter 3 mm 3 mm A4 3 mm 3 mm Legal 3 mm 3 mm Print Letter 4 2 mm 6 35 mm A4 4 2 mm 6 01 mm Legal 4 2 mm 6 35 mm 1 3 2 4 ...

Page 25: ...and Folio When you change the size of paper in the tray you will also need to change the Paper Size setting so your machine can fit the document on the page a Do one of the following To set the paper size for the MP Tray press Menu 1 1 2 1 To set the paper size for Tray 1 press Menu 1 1 2 2 To set the paper size for Tray 2 1 press Menu 1 1 2 3 b Press a or b to choose A4 Letter Legal Executive A5 ...

Page 26: ...is installed c Press Stop Exit Note When loading documents in the ADF and MP T1 T2 or T1 T2 MP is selected the machine looks for the tray with the most suitable paper and pulls paper from that tray If no tray has suitable paper the machine pulls paper from the higher priority tray When using the scanner glass your document is copied from the higher priority tray even if more suitable paper is in a...

Page 27: ...ct printing you must choose the same paper size from your software application as the paper in the tray Avoid touching the printed surface of the paper immediately after printing Before you buy a lot of paper test a small quantity to make sure the paper is suitable Use labels that are designed for use in laser machines Type and size of paper 2 The machine feeds paper from the installed standard pa...

Page 28: ...Letter Legal 1 B5 Executive A5 A5 Long Edge A6 B6 Folio 1 2 Plain paper Thin paper Recycled paper up to 250 80 gsm Multi purpose Tray MP Tray Width 76 2 to 215 9 mm Length 127 0 to 355 6 mm Plain paper Thin paper Thick paper Thicker paper Bond paper Recycled paper Envelopes Labels 50 sheets 80 gsm 3 Envelopes Optional Lower Tray Tray 2 A4 Letter Legal 1 B5 Executive A5 B6 Folio 1 2 Plain paper Thi...

Page 29: ... s fusing process 200 C If you use bond paper paper with a rough surface or paper that is wrinkled or creased the paper may exhibit degraded performance Types of paper to avoid 2 Important Some types of paper may not perform well or may cause damage to your machine DO NOT use paper that is highly textured that is extremely smooth or shiny that is curled or warped 1 A curl of 2 mm or greater may ca...

Page 30: ...red with clasps staples snaps or tie strings with self adhesive closures that are of a baggy construction that are not sharply creased that are embossed have raised writing on them that were previously printed by a laser machine that are pre printed on the inside that cannot be arranged neatly when stacked that are made of paper that weighs more than the paper weight specifications for the machine...

Page 31: ...sheet Using labels with spaces may result in labels peeling off and causing serious jams or print problems All labels used in this machine must be able to withstand a temperature of 200 C for a period of 0 1 seconds Labels can only be fed through the MP tray Types of labels to avoid 2 Do not use labels that are damaged curled wrinkled or an unusual shape Important DO NOT feed part used label sheet...

Page 32: ... paper clipped pasted or taped DO NOT use cardboard newspaper or fabric To avoid damaging your machine while using the ADF DO NOT pull on the document while it is feeding Note To scan documents that are not suitable for the ADF see Using the scanner glass uu page 25 It is easier to use the ADF if you are loading a multiple page document Make sure documents with correction fluid or written with ink...

Page 33: ...t Sizes Supported 3 How to load documents 3 Note To use the scanner glass the ADF must be empty a Lift the document cover b Using the document guidelines on the left and top place the document face down in the upper left corner of the scanner glass c Close the document cover Important If the document is a book or is thick do not slam the cover or press on it Length DCP 8155DN Up to 355 6 mm DCP 81...

Page 34: ...press Stop Exit Copy settings 4 Press temporary COPY keys or Duplex and then press a b d or c to scroll through the copy settings When the setting you want is highlighted press OK Basic User s Guide For details about changing the following settings uu page 17 18 Paper Type Paper Size Tray Use Tray Use in COPY mode Advanced User s Guide For details about changing the following settings uu Advanced ...

Page 35: ...ing on your application and operating system a From the menu bar of an application click File then Print b Choose Brother DCP XXXX Printer 1 and check the Print to file box 2 Click Print c Choose the folder you want to save the file to and enter the file name if you are prompted to If you are prompted for a file name only you can also specify the folder you want to save the file in by entering the...

Page 36: ...op Exit on the control panel to wake up the machine b Press a or b to choose 1 Direct Print Press OK Note If Direct Print is restricted in Secure Function Lock 2 0 for your User ID and access has been given to another User ID or Public mode Access Denied will appear on the LCD Then the LCD will show Change ID and other User IDs so you may switch to a User ID or Public mode that has access If you a...

Page 37: ...etting and press OK If you do not want to change the current default settings go to step e Print File Set aPaper Size Media Type bMultiple Page Select ab or OK Note You can change the following settings Paper Size Media Type Multiple Page Orientation Duplex Collate Tray Use Print Quality PDF Option Depending on the file type some of these settings may not appear e Press Start if you have finished ...

Page 38: ...then press a or b to select the tray you want as the new default Press OK See Tray Use in print mode uu page 18 You can change the default settings for Direct Print by using the control panel when the machine is not in the Direct Print mode Press Menu 4 to enter the USB Direct I F menu See Menu table uu page 97 ...

Page 39: ...m the Installer CD ROM uu Quick Setup Guide b From your application choose the Print command c Choose the name of your machine in the Print dialog box and click Properties or Preferences depending on the application you are using d Choose the settings you want in the Properties dialog box and then click OK Paper Size Orientation Copies Media Type Resolution Print Settings Multiple Page Duplex Book...

Page 40: ... need to manually launch specific applications a Load your document See How to load documents uu page 24 b Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open c Choose Home Mode or Advanced Mode before you use ControlCenter4 and then click OK This section briefly introduces the ControlCenter4 ...

Page 41: ... Confirm PDF pdf is selected from the File Type pull down list 2 You can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 ...

Page 42: ...Chapter 7 34 g Click File The machine starts the scanning process The folder where the scanned data is saved will open automatically ...

Page 43: ...the machine with a TCP IP address if network scanning does not work uu Software User s Guide Configuring Network Scanning Windows SCAN key settings 7 You can change your machine s SCAN key settings using ControlCenter4 a Open ControlCenter4 by clicking Start All Programs Brother XXX XXXX where XXX XXXX is your model name ControlCenter4 The ControlCenter4 application will open b Make sure the machi...

Page 44: ... can enter the file name you want to use for the document 3 You can save the file to the default folder or choose your preferred folder by clicking the Browse button 4 You can choose a scanning resolution from the Resolution pull down list 5 You can choose the document size from the Document Size pull down list f Click OK 1 2 4 5 3 ...

Page 45: ...he LCD prompts you to enter a PIN number enter the 4 digit PIN number for the destination computer using the numeric keys on the control panel Press OK g Press a or b to choose Start Scan Press OK h Press Start The machine starts the scanning process Note The following scan modes are available Scan to USB Network Windows 2 Image Scan to PC OCR Scan to PC 2 E mail Scan to PC File Scan to PC FTP 2 W...

Page 46: ...t and toner cartridge are two separate consumables Make sure both are installed as an assembly If the toner cartridge is placed in the machine without the drum unit the messages Drum Error or Jam Inside may be displayed Routine maintenance A Toner cartridge Drum unit See Replacing the toner cartridge uu page 41 For Oceania Model Name TN 3310 TN 3340 For Asia Model Name TN 3320 TN 3350 TN 3370 See ...

Page 47: ...High yield toner cartridge 5 Super high yield toner cartridge 6 Available for DCP 8155DN LCD messages Consumable item to prepare Approximate life How to replace Model name Toner Low Prepare New Toner Cartridge Toner cartridge 3 000 pages 1 2 3 8 000 pages 1 2 4 12 000 pages 1 2 5 See page 41 For Oceania TN 3310 3 TN 3340 4 For Asia TN 3320 3 TN 3350 4 TN 3370 5 6 ...

Page 48: ... prevent accidentally spilling or scattering the material inside If you use paper that is not a direct equivalent for the recommended paper the life of consumable items and machine parts may be reduced The projected life for each of the toner cartridges is based on ISO IEC 19752 Frequency of replacement will vary depending on the complexity of printed pages percentage of coverage and type of media...

Page 49: ... that you use only Brother Original toner cartridges When you want to buy toner cartridges please call your Brother dealer If you print graphics bold text charts web pages with borders and other types of printouts that consist of more than simple text the amount of toner used will increase We recommend that you clean the machine when you replace the toner cartridge See Cleaning and Checking the ma...

Page 50: ...ide the machine b Press the front cover release button and then open the front cover c Take out the drum unit and toner cartridge assembly WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine ...

Page 51: ...n the illustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so co...

Page 52: ...l or scatter toner Note Be sure to seal up the used toner cartridge tightly in a suitable bag so that toner powder does not spill out of the cartridge Discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spil...

Page 53: ...es Brother does not therefore recommend the use of cartridges other than Brother Original cartridges with this machine or the refilling of empty cartridges with toner from other sources If damage is caused to the drum unit or other parts of this machine as a result of the use of toner or toner cartridges other than Brother Original products due to the incompatibility or lack of suitability of thos...

Page 54: ...mes Note Be sure to return the tab to the home position a 1 If you do not printed pages may have a vertical stripe i Put the drum unit and toner cartridge assembly back into the machine j Close the front cover of the machine Note After you replace a toner cartridge DO NOT turn off the machine s power switch or open the front cover until the LCD clears the Please Wait message and returns to Ready m...

Page 55: ... the corona wire uu page 54 If you cleaned the corona wire and Drum Error was not cleared then the drum unit is at the end of its life Replace the drum unit with a new one Replace Parts Drum A Replace Parts Drum The drum unit has exceeded its rated life Please replace the drum unit with a new one We recommend that a Brother Original drum unit is installed at this time After replacement reset the d...

Page 56: ...unit immediately before you put it in the machine Exposure to direct sunlight or room light may damage the drum unit a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Press the front cover release button and then open the front cover c Take out the drum unit and toner cartridge assembly WARNING HOT SURFACE After you have just use...

Page 57: ...n the illustration d Push down the green lock lever and take the toner cartridge out of the drum unit WARNING DO NOT put a toner cartridge or a toner cartridge and drum unit assembly into a fire It could explode resulting in injuries DO NOT use flammable substances any type of spray or an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so co...

Page 58: ...er toner Note Be sure to seal up the used drum unit tightly in a suitable bag so that toner powder does not spill out of the drum unit Discard used consumable items according to local regulations keeping it separate from domestic waste If you have questions call your local waste disposal office Be sure to reseal the consumable items tightly so that the material inside does not spill e Unpack the n...

Page 59: ...front cover of the machine Resetting the drum counter A When you replace a drum unit with a new one you need to reset the drum counter by completing the following steps Important Do not reset the drum counter when you only replace the toner cartridge a With the front cover still open press Clear b To confirm you are installing a new drum press 1 c When the LCD shows Accepted close the front cover ...

Page 60: ... an organic solvent liquid containing alcohol or ammonia to clean the inside or outside of the machine Doing so could cause a fire or electrical shock Instead use only a dry lint free cloth uu Product Safety Guide General precautions Important Use neutral detergents Cleaning with volatile liquids such as thinner or benzine will damage the surface of the machine Cleaning the outside of the machine ...

Page 61: ...electrical socket first then connect all cables j Turn on the machine Cleaning the scanner glass A a Turn off the machine b Disconnect all cables and then unplug the power cord from the electrical socket c Lift the document cover 1 Clean the white plastic surface 2 and scanner glass 3 underneath it with a soft lint free cloth moistened with water d In the ADF unit clean the white bar 1 and the sca...

Page 62: ...copy after each cleaning e Close the document cover f Plug the machine s power cord back into the electrical socket first then connect all cables g Turn on the machine Cleaning the corona wire A If you have print quality problems or the LCD shows Drum Error clean the corona wire as follows a Leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine t...

Page 63: ...hine Important We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes show...

Page 64: ...rum unit A If your printout has dots at 94 mm intervals follow the steps below to solve the problem a Make sure that the machine is in the Ready mode DCP 8110DN and DCP 8155DN Press Menu 6 6 DCP 8110D Menu 5 5 then press Start to print the drum dot check sheet 66 Drum Dot Print Printing b Leave the machine turned on for 10 minutes for the internal fan to cool the internal parts of the machine that...

Page 65: ...e internal parts of the machine Important We recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NO...

Page 66: ... Turn the drum unit as shown in the illustration Make sure that the drum unit gear 1 is on the left hand side h Use the numbered markers next to the drum roller to find the mark For example a dot in column 2 on the check sheet would mean that there is a mark in the 2 region of the drum 1 ...

Page 67: ...swab until the mark on the surface comes off Important DO NOT clean the surface of the photosensitive drum with a sharp object or any liquids k Turn the drum unit back over l Put the toner cartridge back into the drum unit until you hear it lock into place If you put the cartridge in correctly the green lock lever on the drum unit will lift automatically Note Make sure that you put in the toner ca...

Page 68: ...he paper pick up rollers A Cleaning the paper pick up roller periodically may prevent paper jams by ensuring the correct feeding of the paper If you have paper feed problems clean the pick up rollers as follows a Turn off the machine b Disconnect all cables and then unplug the power cord from the electrical socket c Pull the paper tray completely out of the machine ...

Page 69: ...kewarm water and then wipe the separator pad 1 on the paper tray to remove dust e Wipe the two pick up rollers 1 inside the machine to remove dust f Put the paper tray back in the machine g Plug the machine s power cord back into the electrical socket h Turn on the machine 1 1 ...

Page 70: ...see Other difficulties uu page 87 All of the protective parts have been removed Paper is inserted correctly in the paper tray The interface cables are securely connected to the machine and the computer LCD Messages See Error and maintenance messages uu page 63 If you did not solve the problem with the above checks identify your problem and then go to the page suggested below Paper handling and Pri...

Page 71: ...n Put the drum unit and toner cartridge assembly back in the machine Cooling Down Wait for a while The temperature of the drum unit or toner cartridge is too hot The machine will pause its current print job and go into cooling down mode During the cooling down mode you will hear the cooling fan running while theLCD shows Cooling Down and Wait for a while Make sure that you can hear the fan in the ...

Page 72: ...he drum unit and toner cartridge assembly in the machine Drum Stop It is time to replace the drum unit Replace the drum unit See Replacing the drum unit uu page 48 Duplex Disabled The back cover of the machine is not closed completely Close the back cover of the machine Fuser Error The temperature of the fuser unit does not rise to a specified temperature within the specified time Turn the power s...

Page 73: ...from the USB direct interface No Paper The machine is out of paper in the specified tray or all trays or paper is not correctly loaded in the paper tray Do one of the following Refill paper in the paper tray shown on the LCD Make sure the paper guides are set to the correct size Remove the paper and load it again Make sure the paper guides are set to the correct size No Toner The toner cartridge o...

Page 74: ...Do one of the following Turn the power switch off wait a few minutes and then turn it on again If the problem continues call Brother customer service for support Protected Device The protect switch of the USB Flash memory drive is on Turn off the protect switch of the USB Flash memory drive Rename the File There is already a file on the USB Flash memory drive with the same name as the file you are...

Page 75: ... which is supported by the tray shown on the LCD See Paper Size uu page 17 Size Error DX The paper size defined in the printer driver and the control panel menu is not suitable for automatic duplex printing Press Stop Exit Choose a paper size which is supported by the duplex tray The paper size you can use for automatic duplex printing is A4 The paper in the tray is not the correct size and is not...

Page 76: ...that is not supported is encrypted has been connected to the USB direct interface Unplug the device from the USB direct interface See the specifications for supported USB Flash memory drives in Printing data from a USB Flash memory drive or digital camera supporting mass storage uu page 27 Wrong Paper Size The machine cannot find paper of the same size in any other tray after the tray currently in...

Page 77: ... or tears be sure you remove all small paper scraps to prevent future jams d Close the ADF cover e Press Stop Exit Document is jammed under the document cover B a Take out any paper from the ADF that is not jammed b Lift the document cover c Pull the jammed document out to the right If the document rips or tears be sure you remove all small paper scraps to prevent future jams d Close the document ...

Page 78: ...ece of stiff paper such as cardstock into the ADF to push any small paper scraps through c Close the document cover d Press Stop Exit Document is jammed at the output tray B a Take out any paper from the ADF that is not jammed b Pull the jammed document out to the right c Press Stop Exit ...

Page 79: ...e at the same time Paper is jammed in the MP tray B If the LCD shows Jam MP Tray follow these steps a Remove the paper from the MP tray b Remove any jammed paper from in and around the MP tray c Fan the paper stack and then put it back in the MP tray d When loading paper in the MP tray make sure that the paper stays under the maximum paper height guides 1 on both sides of the tray e Press Start to...

Page 80: ...e both hands to slowly pull out the jammed paper Note Pulling the jammed paper downward allows you to remove the paper easier c Make sure that the paper is below the maximum paper mark in the paper tray While pressing the green paper guide release lever slide the paper guides to fit the paper size Make sure that the guides are firmly in the slots d Put the paper tray firmly back in the machine ...

Page 81: ...d on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Press the front cover release button and then open the front cover c Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out from inside of the machine ...

Page 82: ...that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in the illustr...

Page 83: ...e extremely hot Wait for the machine to cool down before you touch the internal parts of the machine e Pull the green tabs at the left and right hand sides toward you and fold down the fuser cover 1 f Using both hands gently pull the jammed paper out of the fuser unit g Close the fuser cover 1 h Close the back cover 1 1 ...

Page 84: ...hine Paper is jammed inside the machine B If the LCD shows Jam Inside follow these steps a Leave the machine turned on for 10 minutes for the internal fan to cool the extremely hot parts inside the machine b Pull the paper tray completely out of the machine c Use both hands to slowly pull out the jammed paper ...

Page 85: ...ier d Press the front cover release button and then open the front cover e Slowly take out the drum unit and toner cartridge assembly The jammed paper may be pulled out with the drum unit and toner cartridge assembly or this may release the paper so you can pull it out from inside of the machine ...

Page 86: ... recommend that you put the drum unit and toner cartridge assembly on a piece of disposable paper or cloth in case you accidentally spill or scatter toner Handle the drum unit and toner cartridge assembly carefully If toner scatters on your hands or clothes immediately wipe or wash it off with cold water To prevent damage to the machine from static electricity DO NOT touch the electrodes shown in ...

Page 87: ... the green lock lever will lift automatically Note Make sure that you put in the toner cartridge correctly or it may separate from the drum unit h Put the drum unit and toner cartridge assembly back into the machine i Close the front cover of the machine j Put the paper tray firmly back in the machine Note If you turn off the machine while Jam Inside is displayed the machine will print incomplete ...

Page 88: ...ide the machine b Pull the paper tray completely out of the machine c Open the back cover WARNING HOT SURFACE After you have just used the machine some internal parts of the machine will be extremely hot Wait for the machine to cool down before you touch the internal parts of the machine d Using both hands gently pull the jammed paper out of the back of the machine e Close the back cover ...

Page 89: ... the machine g Pull the jammed paper out of the machine or out of the duplex tray h Make sure that the jammed paper does not remain under the machine from static electricity i Put the duplex tray back in the machine j Put the paper tray firmly back in the machine ...

Page 90: ...ton Control Panel Hardware and Sound and then Printers Right click Brother DCP XXXX Printer Make sure that Use Printer Offline is unchecked Windows XP and Windows Server 2003 Click the Start button and choose Printers and Faxes Right click Brother DCP XXXX Printer Make sure that Use Printer Offline is unchecked Contact your administrator to check your Secure Function Lock settings Middle East and ...

Page 91: ...is in Deep Sleep mode the machine does not wake up even if you connect a USB flash memory drive to the USB direct interface Press Stop Exit to wake up the machine Cannot perform Page Layout printing Check that the paper size setting in the application and in the printer driver are the same Print speed is too slow Try changing the printer driver setting The highest resolution needs longer data proc...

Page 92: ... driver Clean the paper pick up roller See Cleaning the paper pick up rollers uu page 60 The machine does not feed paper from the MP tray Make sure that MP Tray is selected in the printer driver Fan the paper well and put it back in the tray firmly The machine does not feed paper from the MP Tray when using a large stack of paper Fan the paper well and make sure the paper is under the maximum pape...

Page 93: ...ance PaperPort 12SE click Scan Settings Select to choose the Brother TWAIN WIA driver TWAIN or ICA errors appear when starting to scan Macintosh Make sure the Brother TWAIN driver is selected as the primary source In PageManager click File Select Source and choose the Brother TWAIN driver Mac OS X 10 6 x 10 7 x users can also scan documents using the ICA Scanner Driver uu Software User s Guide Sca...

Page 94: ... the third party Security Firewall Software to allow Network scanning To add port 54925 for Network scanning enter the information below In Name Enter any description for example Brother NetScan In Port number Enter 54925 In Protocol UDP is selected Please refer to the instruction manual that came with your third party Security Firewall Software or contact the software manufacturer For more detail...

Page 95: ...The machine cannot print EPS data that includes binary with the BR Script3 printer driver Windows You need the following settings to print EPS data a For Windows 7 and Windows Server 2008 R2 Click the Start button and then Devices and Printers For Windows Vista and Windows Server 2008 Click the Start button Control Panel Hardware and Sound and then Printers For Windows XP and Windows Server 2003 C...

Page 96: ... quality Recommendation Faint Take out the drum unit and toner cartridge assembly Hold the assembly level with both hands and gently shake it from side to side several times to spread the toner evenly inside the cartridge If the LCD shows Replace Toner put in a new toner cartridge uu Replacing the toner cartridge uu page 41 Check the machine s environment Conditions such as humidity high temperatu...

Page 97: ...ware User s Guide Printing for Windows uu Software User s Guide Printing and Faxing for Macintosh Choose Reduce Ghosting mode in the printer driver uu Software User s Guide Printing for Windows uu Software User s Guide Printing and Faxing for Macintosh Put in a new drum unit uu Replacing the drum unit uu page 47 Put in a new toner cartridge uu Replacing the toner cartridge uu page 41 The fuser uni...

Page 98: ...rn the green tab to the home position a uu Cleaning the corona wire uu page 54 The drum unit may be damaged Put in a new drum unit uu Replacing the drum unit uu page 47 White lines across the page Make sure that you use paper that meets our specifications A rough surfaced paper or thick print media can cause this problem See Acceptable paper and other print media uu page 19 Make sure that you choo...

Page 99: ...oduct If the problem is not solved after printing a few pages put in a new drum unit uu Replacing the drum unit uu page 47 White Spots on black text and graphics at 94 mm intervals Black Spots at 94 mm intervals Make 10 15 copies of a blank white sheet of paper If the problem is not solved after printing the blank pages the drum unit may have foreign material such as glue from a label stuck on the...

Page 100: ...inside the drum unit by sliding the green tab uu Cleaning the corona wire uu page 54 Make sure the green tab of the corona wire is at the home position a The toner cartridge may be damaged Put in a new toner cartridge uu Replacing the toner cartridge uu page 41 The drum unit may be damaged Put in a new drum unit uu Replacing the drum unit uu page 47 The fuser unit may be contaminated Call your Bro...

Page 101: ...midity will cause paper to curl uu Acceptable paper and other print media uu page 19 uu Product Safety Guide Choose a safe location for your product If you do not use the machine often the paper may have been in the paper tray too long Turn over the stack of paper in the paper tray Also fan the paper stack and then rotate the paper 180 in the paper tray Open the back cover face up output tray to l...

Page 102: ...d Faxing for Macintosh If this selection does not provide enough improvement change the printer driver setting in Media Type to a thick setting Curled Choose Reduce Paper Curl mode in the printer driver uu Software User s Guide Printing for Windows uu Software User s Guide Printing and Faxing for Macintosh Open the back cover face up output tray to let the printed paper exit onto the face up outpu...

Page 103: ...is operation when you dispose of the machine Note Unplug the interface cable before you choose Network or All Settings How to reset the machine B a Press Menu 1 9 b Press a or b to choose the reset function you want to use Press OK c Do one of the following To reset the settings press 1 and go to step d To exit without making changes press 2 and go to step e d You will be asked to reboot the machi...

Page 104: ...al Setup menu Press 2 for Copy menu Press 3 for Printer menu Press 4 for USB Direct I F menu Press 5 for Machine Info menu for DCP 8110D Press 5 for Network menu for DCP 8110DN and DCP 8155DN Press 6 for Machine Info menu You can also scroll through each menu level by pressing a or b for the direction you want c Press OK when the option you want appears on the LCD The LCD will then show the next m...

Page 105: ... Thick Thicker Recycled Paper Label Sets the type of paper in the paper tray 17 2 Tray 1 Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the paper tray 17 3 Tray 2 This menu appears if you have installed the optional lower tray Thin Plain Thick Thicker Recycled Paper Sets the type of paper in the paper tray 17 Advanced User s Guide Quick Setup Guide Software User s Guide The fact...

Page 106: ...ze of the paper in the paper tray 17 3 Tray 2 This menu appears if you have installed the optional lower tray A4 Letter Legal Executive A5 B5 B6 Folio Sets the size of the paper in the paper tray 17 2 Beeper Low Med High Off Adjusts the volume level of the beeper 9 Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Advanced User s Guide Quick Setup Guide Software User s Guide The factory se...

Page 107: ...ise 5 Tray Use 1 Copy Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 and T2 appear if you have installed the optional lower tray Chooses the tray that will be used for COPY mode 18 2 Print Tray 1 Only Tray 2 Only MP Only MP T1 T2 T1 T2 MP Tray 2 and T2 appear if you have installed the optional lower tray Chooses the tray that will be used for Print mode 18 Level 1 Level 2 Level 3 Level 4...

Page 108: ...5DN Adjusts the scan area of the scanner glass to the size of the document 2 File Size 1 Color Small Medium Large You can set your own defaultsettings for the data compression ratio See 2 Gray Small Medium Large 3 Duplex Scan DCP 8155DN Long edge Short edge Chooses the duplex scanning format See 9 Reset 1 Network DCP 8110DN and DCP 8155DN 1 All Settings DCP 8110D 1 Reset 2 Exit Restores all networ...

Page 109: ...cept DCP 8110D Choose your language Allows you to change the LCD language for your country See Level 1 Level 2 Level 3 Level 4 Options Descriptions Page Advanced User s Guide Quick Setup Guide Software User s Guide The factory settings are shown in Bold with an asterisk ...

Page 110: ...h You can choose the Copy resolution for your type of document See 2 Brightness nnnno nnnon nnonn nonnn onnnn Adjust the brightness for copies 3 Contrast nnnno nnnon nnonn nonnn onnnn Adjusts the contrast for copies Advanced User s Guide The factory settings are shown in Bold with an asterisk ...

Page 111: ... machine s printer settings 3 Test Print Prints a test page 3 Duplex On Long Edge On Short Edge Off Enables or disables duplex printing You can also choose long edge or short edge duplex printing 4 Auto Continue On Off If this setting is enabled the machine will automatically clear a paper size error and will use any compatible paper from the other paper trays 5 Reset Printer 1 Reset 2 Exit Restor...

Page 112: ...e USB flash memory drive 27 3 Multiple Page 1in1 2in1 4in1 9in1 16in1 25in1 1 in 2x2 pages 1 in 3x3 pages 1 in 4x4 pages 1 in 5x5 pages Sets the page style when printing multiple pages directly from the USB Flash memory drive 28 4 Orientation Portrait Landscape Sets the page orientation when printing directly from the USB Flash memory drive 28 5 Collate On Off Enables or disables the page collatio...

Page 113: ...h the text 28 8 Index Print Simple Details Sets the index print option simple format or details 28 2 Scan to USB 1 Resolution Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B W 300 dpi B W 200 dpi B W 200x100 dpi Sets the resolution to send the scanned data to USB Flash memory drive See 2 File Name Enter the file name of the scan...

Page 114: ...c 2 IP Address 000 255 000 255 000 255 000 255 Enter the IP address 3 Subnet Mask 000 255 000 255 000 255 000 255 Enter the Subnet mask 4 Gateway 000 255 000 255 000 255 000 255 Enter the Gateway address 5 Node Name BRNXXXXXXXXXXXX Enter the Node name Up to 32 characters 6 WINS Config Auto Static Chooses the WINS configuration mode 7 WINS Server Primary 000 255 000 255 000 255 000 255 Secondary 00...

Page 115: ...l address range 0 IPv6 On Off Enable or Disable the IPv6 protocol If you want to use the IPv6 protocol visit http solutions brother com for more information 2 Ethernet Auto 100B FD 100B HD 10B FD 10B HD Chooses the Ethernet link mode 3 Status Active 100B FD Active 100B HD Active 10B FD Active 10B HD Inactive Shows the Ethernet link status 4 MAC Address Shows the MAC address of the machine Level 1 ...

Page 116: ...Windows Color 100 dpi Color 200 dpi Color 300 dpi Color 600 dpi Color Auto Gray 100 dpi Gray 200 dpi Gray 300 dpi Gray Auto B W 300 dpi B W 200 dpi B W 200x100 dpi You can scan a black and white or colour document directly to a CIFS server on your local network or on the Internet 0 Network Reset 1 Reset 2 Exit Restore all network settings to the factory defaults Level 1 Level 2 Level 3 Level 4 Opt...

Page 117: ...ounter Total List Copy Print You can check the number of total pages the machine has printed during its life See 4 User Settings Lists your settings 5 Network Config DCP 8110DN and DCP 8155DN Lists your Network settings 6 Drum Dot Print DCP 8110DN and DCP 8155DN 5 Drum Dot Print DCP 8110D Prints the drum dot check sheet 56 7 Parts Life DCP 8110DN and DCP 8155DN 6 Parts Life DCP 8110D 1 Drum You ca...

Page 118: ...orrections If you entered a character incorrectly and want to change it press d or c to move the cursor to the incorrect character and then press Clear Repeating letters To enter a letter on the same key as the previous letter press c to move the cursor right before pressing the key again Press Key one time two times three times four times five times six times seven times eight times nine times 1 ...

Page 119: ...bols Press l or 0 then press d or c to move the cursor to the symbol or character you want Press OK to choose it The symbols and characters below will appear depending on your menu selection Press l for space l Press for _ Press 0 for Ä Ë Ö Ü À Ç È É 0 ...

Page 120: ...56 MB LCD liquid crystal display 22 characters 5 lines Power Source 220 240 V AC 50 60 Hz Power Consumption 1 Average Peak Approx 1200 W at 25 C Copying Approx 651 W at 25 C Approx 694 W at 25 C Copying Quiet Mode Approx 336 W at 25 C Approx 350 W at 25 C Ready Approx 8 1 W at 25 C Deep Sleep Approx 1 2 W Approx 1 4 W Power Down for Middle East Approx 0 26 W Dimensions Weights with consumables 15 ...

Page 121: ...A Ready LWAd 4 62 B A LWAd 4 60 B A Printing Quiet Mode LWAd 6 4 B A Temperature Operating 10 to 32 5 C Storage 0 to 40 C Humidity Operating 20 to 80 without condensation Storage 10 to 90 without condensation ADF automatic document feeder Up to 50 pages DCP 8155DN Up to 35 pages DCP 8110D and DCP 8110DN For best results we recommend Temperature 20 to 30 C Humidity 50 to 70 Paper 80 gsm 423 mm 415 ...

Page 122: ...55DN Document Size Single sided ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm Scanner Glass Width Max 215 9 mm Scanner Glass Length Max 300 0 mm Max 355 6 mm Document Size 2 sided Duplex ADF Width 147 3 to 215 9 mm ADF Length 147 3 to 355 6 mm ...

Page 123: ...per Recycled Paper Bond Paper Label Envelope Env Thin Env Thick Paper Size Width 76 2 to 215 9 mm Length 127 0 to 355 6 mm Paper Weight 60 to 163 gsm Maximum Paper Capacity Up to 50 sheets of 80 gsm Plain paper Paper Tray 2 Optional Paper Type Plain Paper Thin Paper Recycled Paper Paper Size A4 Letter B5 ISO JIS A5 B6 ISO Executive Legal Folio Paper Weight 60 to 105 gsm Maximum Paper Capacity Up t...

Page 124: ...CP 8110DN DCP 8155DN Copy Width Max 210 mm Automatic 2 sided Duplex Copy Yes from ADF Multiple Copies Stacks or Sorts up to 99 pages Reduce Enlarge 25 to 400 in increments of 1 Resolution Up to 1200 600 dpi First Copy Out Time 1 Less than 10 5 seconds at 23 C 230 V ...

Page 125: ...odel DCP 8110D DCP 8110DN DCP 8155DN Colour Black Yes Yes TWAIN Compliant Yes Windows XP Windows Vista Windows 7 Mac OS X 10 5 8 10 6 x 10 7 x 1 WIA Compliant Yes Windows XP Windows Vista Windows 7 ICA Compliant Yes Mac OS X 10 6 x 10 7 x Colour Depth 48 bit internal 24 bit external colour Resolution Up to 19200 19200 dpi interpolated 2 Up to 1200 1200 dpi optical 2 from Scanner Glass Up to 1200 6...

Page 126: ... sided Duplex Print Yes Emulations PCL6 BR Script3 PostScript 3 IBM Proprinter XL Epson FX 850 Resolution 1200 dpi 1200 dpi HQ1200 2400 600 dpi quality 600 dpi 600 dpi Print Speed Duplex Up to 18 sides minute Up to 9 sheets minute A4 size 1 Print Speed Up to 36 pages minute A4 size 1 Up to 40 pages minute A4 size 1 First Print Time 2 Less than 8 5 seconds at 23 C 230 V ...

Page 127: ...parency file is not supported 2 Not available to countries subject to applicable export regulations Model DCP 8110D DCP 8110DN DCP 8155DN Compatibility PDF version 1 7 1 JPEG Exif JPEG PRN created by Brother printer driver TIFF scanned by all Brother MFC or DCP models XPS version 1 0 2 Interface USB direct interface ...

Page 128: ...ing System Windows XP Home 1 3 Windows XP Professional 1 3 Intel Pentium II or equivalent 128 MB 256 MB 150 MB 500 MB Printing Scanning USB 10 Base T 100Base TX Ethernet 4 Windows XP Professional x64 Edition 1 3 64 bit Intel 64 or AMD64 supported CPU 256 MB 512 MB Windows Vista 1 3 Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 1 GB 500 MB 1 2 GB Windows 7 1 3 Intel Pe...

Page 129: ... Ethernet 4 Windows Server 2003 x64 Edition print only via network 64 bit Intel 64 or AMD64 supported CPU Windows Server 2008 print only via network Intel Pentium 4 or equivalent 64 bit Intel 64 or AMD64 supported CPU 512 MB 2 GB Windows Server 2008 R2 print only via network 64 bit Intel 64 or AMD64 supported CPU Macintosh Operating System Mac OS X 10 5 8 PowerPC G4 G5 Intel Processor 512 MB 1 GB ...

Page 130: ...del Name Toner Cartridge Inbox Approx 3 000 pages A4 or Letter page 1 Standard Approx 3 000 pages A4 or Letter page 1 TN 3310 High Yield Approx 8 000 pages A4 or Letter page 1 TN 3340 Drum Unit Approx 30 000 pages A4 or Letter pages 1 page job 2 DR 3325 Model DCP 8110D DCP 8110DN DCP 8155DN Model Name Toner Cartridge Inbox Approx 3 000 pages A4 or Letter page 1 Standard Approx 3 000 pages A4 or Le...

Page 131: ...d party USB ports are not supported 3 For detailed network specifications see Network LAN uu page 124 and uu Network User s Guide Model DCP 8110D DCP 8110DN DCP 8155DN USB Hi Speed USB 2 0 1 2 It is recommended you use a USB 2 0 cable Type A B that is no more than 6 feet 2 metres long Ethernet 3 10BASE T 100BASE TX Use an Ethernet U UTP cable category 5 or greater ...

Page 132: ...ng and Network Scanning Also included is Brother BRAdmin Light 1 2 Network Management software Protocols IPv4 ARP RARP BOOTP DHCP APIPA Auto IP WINS NetBIOS name resolution DNS Resolver mDNS LLMNR responder LPR LPD Custom Raw Port Port9100 SMTP Client IPP IPPS FTP Client and Server CIFS Client TELNET Server SNMPv1 v2c v3 HTTP HTTPS server TFTP client and server ICMP Web Services Print Scan SNTP Cl...

Page 133: ... LCD 63 No Paper 65 Out of Memory 66 Print Unable XX 66 Scan Unable XX 67 F Folio 17 20 G Greyscale 117 H HELP LCD messages 96 Menu Table 97 L Labels 12 20 23 LCD liquid crystal display 6 96 M Machine information how to reset the machine 95 reset functions 95 serial number 95 status LED 8 Macintosh See Software User s Guide Maintenance routine 52 replacing drum unit 47 toner cartridge 41 Memory 11...

Page 134: ...rinting 88 R Replacing drum unit 47 toner cartridge 41 Resolution copy 116 print 118 scan 117 S Scan a document to a computer 32 Scanner glass using 25 Scanning See Software User s Guide Secure Print key 7 Serial number how to find See inside front cover Status LED 8 T Text entering 110 Toner cartridge replacing 41 Troubleshooting 82 document jam 69 70 error messages on LCD 63 if you are having di...

Page 135: ...port Consultants are available 7 days a week by phone during the hours of 8 30am to 5pm Monday to Friday and 9am to 5pm Saturday and Sunday Outside of these hours you can find assistance from our Auto Attendant Self Help and our Website www brother co nz under Online Help Product Support Centre Australia Brother International Aust Pty Ltd Phone 02 8875 6000 Fax 02 9870 7223 Solutions Site http sol...

Page 136: ...on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will only support machines purchased in their own countries ...

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