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Brother Airprint MFC-J885DW, Basic User'S Manual

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Brother Airprint MFC-J885DW Basic User'S Manual Download Page 5

Ordering Accessories and Supplies

For best quality results use only genuine Brother supplies, which are available at most Brother
retailers. If you cannot find the supplies you need and have a Visa, MasterCard, Discover,
American Express credit card, or PayPal account, you can order directly from Brother. Visit us
online for a complete selection of the Brother accessories and supplies that are available for
purchase.

In Canada, only Visa and MasterCard are accepted.

NOTE

In USA:

1-877-552-MALL (1-877-552-6255)

1-800-947-1445 (assistance via fax)

http://www.brothermall.com

In Canada:

http://www.brother.ca

Order Information

Description

Item

Ink Cartridge Standard Yield

<black / yellow / cyan (blue) / magenta
(red) >

LC201BK / LC201Y / LC201C / LC201M

(Prints approx. 260 pages) 

1

Ink Cartridge High Yield

<black / yellow / cyan (blue) / magenta
(red) >

LC203BK / LC203Y / LC203C / LC203M

(Prints approx. 550 pages) 

1

Premium Plus Glossy Photo Paper

(Letter size / 20 sheets)

BP71GLTR

(4" x 6" size / 20 sheets)

BP71GP20

Multipurpose Paper - Plain Paper

(Letter size / 500 sheets)

BP60MPLTR (USA only)

Telephone Line Cord

LG3077001 (USA only)

Basic User's Guide

LEW532001 (English for USA and Canada)

LEW532002 (French for Canada)

CD ROM for Windows

®

 & Mac

LEU309001 (MFC-J680DW)

LEU308001 (MFC-J880DW/MFC-J885DW)

1

For more information about the replacement supplies, visit http://www.brother.com/pageyield.

iii

Summary of Contents for Airprint MFC-J885DW

Page 1: ...880DW MFC J885DW Online User s Guide This Basic User s Guide contains basic instructions and information for your Brother machine For more advanced instructions and information see the Online User s Guide at solutions brother com manuals ...

Page 2: ... product online at http www brother com html registration By registering your product with Brother you will be recorded as the original owner of the product Your registration with Brother may serve as confirmation of the purchase date of your product should you lose your receipt may support an insurance claim by you in the event of product loss covered by insurance and will help us notify you of e...

Page 3: ...product loss covered by insurance and will help us notify you of enhancements to your product and special offers Complete and fax the Brother Warranty Registration and Test Sheet or register on line at http www brother com registration FAQs Frequently Asked Questions The Brother Solutions Center is our one stop resource for all your Fax Machine Multi Function Center needs Download the latest softw...

Page 4: ...ng operations In Canada http www brother ca support Self Service Videos Email Chat Facebook and Twitter Help Service Center Locator USA only For the location of a Brother authorized service center call 1 877 BROTHER 1 877 276 8437 or visit http www brother usa com service Service Center Locations Canada only For the location of a Brother authorized service center visit http www brother ca support ...

Page 5: ...m In Canada http www brother ca Order Information Description Item Ink Cartridge Standard Yield black yellow cyan blue magenta red LC201BK LC201Y LC201C LC201M Prints approx 260 pages 1 Ink Cartridge High Yield black yellow cyan blue magenta red LC203BK LC203Y LC203C LC203M Prints approx 550 pages 1 Premium Plus Glossy Photo Paper Letter size 20 sheets BP71GLTR 4 x 6 size 20 sheets BP71GP20 Multip...

Page 6: ...TATES IN THE USA AND SOME PROVINCES IN CANADA THE ABOVE EXCLUSION MAY NOT APPLY TO YOU IN NO EVENT WILL BROTHER S LICENSOR S BE LIABLE TO YOU FOR ANY CONSEQUENTIAL INCIDENTAL OR INDIRECT DAMAGES INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION LOSS OF BUSINESS INFORMATION AND THE LIKE ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF BROTHER S LICENSOR HAS BEEN AD...

Page 7: ...an fax photos and documents that are stored on your mobile device You can also view faxes which are received by the machine on your mobile device Check the Machine Status You can check the remaining ink levels and other information and view error solutions For more information see the Mobile Print Scan Guide for Brother iPrint Scan solutions brother com manuals MFC J880DW MFC J885DW If your Androi...

Page 8: ...Brother ControlCenter operations useful information is included about using the machine on a network HTML and PDF file Brother Solutions Center 1 Web Connect Guide This Guide provides useful information about accessing Internet services from the Brother machine as well as downloading images printing data and uploading files directly to Internet services PDF file Brother Solutions Center 1 AirPrint...

Page 9: ...rPrint function AirPrint Guide Print using the Google Cloud Print function Google Cloud Print Guide Print data downloaded from a cloud service Web Connect Guide Fax Send and receive a fax Basic User s Guide Transfer a fax to your computer Online User s Guide Send and receive a fax using your computer Basic User s Guide Send and view a fax using your mobile device Brother iPrint Scan Mobile Print S...

Page 10: ...yout Provides step by step instructions Feature summary at the top of the page 1 2 3 4 1 Search Box 2 Navigation 3 Summary 4 Step by Step To View Online User s Guides To view the Online User s Guide and other available guides visit solutions brother com manuals For Windows users only you can also access your machine s guides by using Brother Utilities The Brother Utilities tool is included in the ...

Page 11: ...hooting page on the Brother Solutions Center at http support brother com Provides several ways to search Displays related questions for more information Receives regular updates based on customer feedback Since the Brother Solutions Center is updated regularly this screenshot is subject to change without notice ix ...

Page 12: ...s the operating environment conditions for installation or special conditions of use Tips icons provide helpful hints and supplementary information Bold Bold style identifies buttons on the machine s control panel or computer screen Italics Italicized style emphasizes an important point or refers you to a related topic Courier New Courier New font identifies messages shown on the machine s LCD Mos...

Page 13: ...s manual has been compiled and published covering the latest product s descriptions and specifications The contents of this manual and the specifications of this product are subject to change without notice Brother reserves the right to make changes without notice in the specifications and materials contained herein and shall not be responsible for any damages including consequential caused by rel...

Page 14: ...ended Print Media 14 Handle and Use Print Media 14 3 Print 15 Print from Your Computer 15 Print a Document Macintosh 15 Print a Document Windows 15 Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows 15 Print More Than One Page on a Single Sheet of Paper N in 1 Windows 16 Print Photos from ControlCenter4 Windows 16 4 Copy 18 Copy a Document 18 Copy Settings 19 Copy Op...

Page 15: ...e Ring 32 Voice Over Internet Protocol VoIP 32 Connection of an External Telephone Answering Device TAD 32 External and Extension Telephones 32 Fax Using Your Machine 33 Send a Fax 33 Set Fax Preview to On 34 Preview New Faxes 35 Fax Using Your Computer PC FAX 37 Send Faxes from Your Computer 37 Receive Faxes on Your Computer Windows only 37 A Routine Maintenance 39 Clean the Scanner 39 Check the ...

Page 16: ...ubleshooting for Other Print Problems 59 Document and Paper Jams 60 Document Jams 60 Printer Jam or Paper Jam 61 C Appendix 68 Enter Text on Your Brother Machine 68 Supply Specifications 69 D Index 70 xiv ...

Page 17: ...creen Adjust the angle of the Touchscreen LCD and Touchpanel by lifting it 2 Touchpanel Back Press to go back to the previous menu Home Press to return to the Home screen While the machine is in Sleep Mode the Home icon blinks Cancel Press to cancel an operation available when illuminated in red 1 General Information 1 General Information 1 ...

Page 18: ...rint quality To prolong print head life provide better ink efficiency and maintain print quality keep your machine connected to a power source at all times MFC J880DW MFC J885DW 3 2 4 1 1 NFC Near Field Communication logo If your Android device supports the NFC feature you can print from your device or scan documents to your device by touching it to the NFC logo on the control panel 2 2 7 Touchscr...

Page 19: ... down to turn off the machine The Touchscreen will display Shutting Down and will stay on for a few seconds before turning itself off If you have connected an external telephone or TAD it is always available If you turn off the machine using it will still clean the print head periodically to maintain print quality To prolong print head life provide better ink efficiency and maintain print quality ...

Page 20: ...e printing noise When Quiet Mode is turned on the print speed becomes slower MFC J680DW MFC J885DW in USA only Demo appears when you purchase a Brother machine After you print from a computer or use iPrint Scan Demo will disappear from the Home screen While Demo appears Quiet Mode is not displayed 3 Wireless Status Each icon in the following table shows the wireless network status Your machine has...

Page 21: ...ode Copy Press to access Copy mode Scan Press to access Scan mode Photo Press to access Photo mode Web Press to connect the Brother machine to an Internet service For more information see the Web Connect Guide solutions brother com manuals Apps Press to connect the Brother machine to the Brother Apps service For more information see the Web Connect Guide solutions brother com manuals 8 Stored Fax ...

Page 22: ... press to return to Ready mode IMPORTANT DO NOT press the LCD with a sharp object such as a pen or stylus It may damage the machine This product adopts the font of ARPHIC TECHNOLOGY CO LTD DO NOT touch the LCD immediately after plugging in the power cord or turning on the machine Doing this may cause an error Cloud Service Notifications If you use Brother Web Connect and New Function Notice is set...

Page 23: ... left corner of the Start screen and click if you are using a touch based device swipe up from the bottom of the Start screen to bring up the Apps screen When the Apps screen appears tap or click Brother Utilities 2 Select your machine 3 Choose the operation you want to use Uninstall the Brother Software and Drivers Windows 1 Launch Brother Utilities 2 Click the drop down list and then select your...

Page 24: ...at a time When you load a different paper size in the tray you must change the Paper Size setting in the machine or the paper size setting on your computer 1 Pull the paper tray completely out of the machine 2 Open the output paper tray cover 1 1 3 Gently press and slide the paper width guides 1 and then the paper length guide 2 to fit the paper size 1 2 When you are using Legal size paper press t...

Page 25: ...ay cause paper jams To add paper before the tray is empty remove the paper from the tray and combine it with the paper you are adding Always fan the stack of paper well to prevent the machine from feeding multiple pages 6 Gently adjust the paper width guides 1 to fit the paper Make sure the paper guides touch the edges of the paper 1 7 Close the output paper tray cover Slowly push the paper tray c...

Page 26: ...s tray with the printing surface face down 3 Gently adjust the paper width guides to fit the paper Make sure the paper width guides 1 touch the edges of the paper and the paper is flat in the tray 1 IMPORTANT When you have finished printing photos return the photo bypass tray to the Normal printing position If you do not you will get a No Paper Fed error when you use cut sheet paper Photo Bypass T...

Page 27: ... manual feed slot when you are printing from the paper tray Doing this may cause a paper jam 1 Open the manual feed slot cover 2 Lift up the paper support 3 Slide the manual feed slot paper guides to fit the width of the paper you are using 4 Load only one sheet of paper in the manual feed slot with the printing surface face up 2 Paper Handling 11 ...

Page 28: ...per support 1 until it locks into place and then unfold the paper support flap 2 2 1 If the document does not fit on one sheet the Touchscreen will prompt you to load another sheet of paper Place another sheet of paper in the manual feed slot and then press OK on the Touchscreen When you are using envelopes load the envelopes with the printing surface face up and the flap on the left as shown in t...

Page 29: ...for the type of paper you are using When you change the size of the paper you load in the tray you must change the Paper Size setting on the LCD at the same time 1 Do one of the following MFC J680DW Press Settings Paper Type MFC J880DW MFC J885DW Press Settings Tray Setting Paper Type 2 Press a or b to display the Plain Paper Inkjet Paper Brother BP71 or Other Glossy option and then press the opti...

Page 30: ...y from moisture direct sunlight and heat Avoid touching the shiny coated side of photo paper IMPORTANT DO NOT use the following kinds of paper Damaged curled wrinkled or irregularly shaped 1 1 1 0 08 in 2 mm or greater curl may cause jams to occur Extremely shiny or highly textured Paper that cannot be arranged uniformly when stacked Paper made with a short grain Paper capacity of the output paper...

Page 31: ... Online User s Guide Print from Your Computer Windows Print on Both Sides of the Paper Automatically Automatic 2 sided Printing Windows Make sure the back cover is closed If paper is curled straighten it and put it back in the paper tray Use regular paper or thin paper DO NOT use bond paper If the paper is thin it may wrinkle 1 Select the print command in your application 2 Select Brother MFC XXXX...

Page 32: ...Brother MFC XXXX where XXXX is the name of your model and then click the printing properties or preferences button The printer driver window appears 3 In the Orientation field select either the Portrait or Landscape option to set the orientation of your printout If your application software contains a similar layout feature we recommend using the one in the application 4 Click the Multiple Page dr...

Page 33: ...n the image viewer and selecting the check box under the image 6 Specify the number of copies you want to print 1 99 by clicking 7 Click Print The print settings window appears 8 Configure the settings for the Paper Size Media Type and Layout options 9 Click the Start Printing button Load Photo Paper on page 10 Related Information 3 Print 17 ...

Page 34: ...e Plain Paper you must change the Paper Size and Paper Type settings by pressing the Options button No of Copies Enter the number of copies in one of the following ways Press or on the Touchscreen Press to display the keyboard on the Touchscreen and then enter the number of copies using the Touchscreen keyboard Press OK Options Press to change the copy settings for the next copy only When finished...

Page 35: ... a paper size If you are copying on paper other than Letter size you must change the Paper Size setting Enlarge Reduce 100 Enlarge Select an enlargement ratio for the next copy Reduce Select a reduction ratio for the next copy Fit to Page Adjusts the copy size to fit on the paper size you have set Custom 25 400 Enter an enlargement or reduction ratio Density Increase the density to make the text d...

Page 36: ...d 1 1 2 1 1 2 Advanced Settings Ink Save Mode MFC J880DW MFC J885DW Prints colors lighter and emphasizes the outlines of images Thin Paper Copy MFC J880DW MFC J885DW Avoid bleeding through thin paper when copying Book Copy MFC J880DW MFC J885DW Correct dark borders and skew when copying from the scanner glass 20 ...

Page 37: ... ink and may make certain copies easier to read Set New Default Saves the copy settings that you use most often by setting them as the default settings Factory Reset Restores any changed copy settings to the factory settings Save as Shortcut Add the current settings as a shortcut MFC J880DW MFC J885DW The Ink Save Mode Thin Paper Copy Book Copy and Watermark Copy features are supported by technolo...

Page 38: ...ck the Scan tab 4 Select the Document Type 5 Change the document s Scan Size if needed 6 Click Scan The machine starts scanning and the scanned image appears in the image viewer 7 If you scanned multiple pages using the ADF click the left or right arrow buttons to preview each scanned page 8 Crop the scanned image if needed 9 Do one of the following Click Save to save scanned data Click Print to p...

Page 39: ...ess a or b to display the computer where you want to send data and then press the computer name If the LCD prompts you to enter a PIN use the LCD to enter the four digit PIN for the computer and then press OK 4 Do one of the following To change the settings press Options and then go to the next step Press Start to start scanning without changing additional settings The machine starts scanning If y...

Page 40: ...tion for your document File Type Select the file format for your document Scan Size Select the scan size for your document Remove Background Color Change the amount of background color that is removed 7 Press Start The machine starts scanning If you are using the machine s scanner glass follow the LCD instructions to complete the scanning job 24 ...

Page 41: ...ing ways Press or on the Touchscreen Press to display the keyboard on the Touchscreen and then enter the number of copies using the Touchscreen keyboard Press OK 6 Press OK 7 Repeat the last three steps until you have selected all the photos you want to print 8 Press OK 9 Read and confirm the displayed list of options 10 To change the print settings press Print Settings 11 Press Start PhotoCapture...

Page 42: ...h messages clearly contain in a margin at the top or bottom of each transmitted page or on the first page of the transmission the date and time it is sent and an identification of the business or other entity or other individual sending the message and the telephone number of the sending machines or such business other entity or individual NOTE Telephone Line Interference VoIP If you are having pr...

Page 43: ... Voice calls will start the F T ring to tell you to pick up the line The F T ring is a pseudo double ring made by your machine Manual Manual mode turns off all automatic answering functions unless you are using Distinctive Ring feature To receive a fax in Manual mode lift the handset of the external telephone or press the Hook button When you hear fax tones short repeating beeps press the Start bu...

Page 44: ...Telephone Answering Device on the same telephone line as your Brother machine Your external telephone answering device TAD will answer every call automatically Voice messages are stored on the external TAD and fax messages are printed Select External TAD as your Receive Mode Will you be using your Brother machine on a dedicated fax line Your machine automatically answers every call as a fax Select...

Page 45: ...all 20Secs 30Secs 40Secs or 70Secs 3 Press Even if the caller hangs up during the pseudo double ringing the machine will continue to ring for the set time Set the Number of Rings Before the Machine Answers Ring Delay When somebody calls your machine you will hear the normal telephone ring sound The number of rings is set in the Ring Delay option The Ring Delay setting sets the number of times the ...

Page 46: ...g the Touchscreen Press OK f Press OK to confirm To store another Address Book number repeat these steps 3 Press Change or Delete Address Book Names or Numbers You can change or delete an Address Book name or number that has already been stored 1 Press Fax Address Book Edit 2 Press a or b to display Change and then press it To delete numbers press a or b to display Delete and then press it Select ...

Page 47: ...ange the stored name or number To change a character press d or c to position the cursor to highlight the character you want to change and then press Enter the new character 5 Press OK to finish 6 Press 7 Fax 31 ...

Page 48: ... phone system that uses an Internet connection instead of a traditional telephone line Telephone providers frequently bundle VoIP with Internet and cable services Your Brother machine may not work with some VoIP systems For more information contact your VoIP provider Connection of an External Telephone Answering Device TAD Your Brother machine can receive faxes automatically when it shares a line ...

Page 49: ... Choose the number you want and then press Apply Caller ID history Select a number from the Caller ID history Press Call History Caller ID history Choose the number you want and then press Apply Address Book Select a number from the Address Book Press Address Book Do one of the following Choose the number you want and then press Apply Press and then enter the first letter of the name and press OK ...

Page 50: ...elated Models MFC J880DW MFC J885DW Use the Fax Preview feature to view received faxes on the LCD This feature is available only for black and white faxes When Fax Preview is turned on a backup copy of received faxes will not be printed for Fax Forwarding PC Fax Receiving and Forward to Cloud operations even if you set Backup Print to On Although printed faxes show the received date and time when ...

Page 51: ...All Old Faxes to print all faxes you have viewed Press Delete All New Faxes to delete all faxes you have not yet viewed Press Delete All Old Faxes to delete all faxes you have viewed 3 Perform the following operations by pressing the buttons shown in the table Button Result Enlarge the fax Reduce the fax a or b Scroll vertically d or c Scroll horizontally Rotate the fax clockwise Delete the fax Pr...

Page 52: ...Yes To keep the fax in the machine s memory press No Press Print Displayed Only to print only the displayed page Press Print From Displayed to print from the displayed page to the last page If your fax is large there may be a delay before it is displayed The Touchscreen displays the current page number and total pages of the fax message If your fax message is over 99 pages the total number of page...

Page 53: ...machine and then faxed to the recipient Contact the application s vendor if you need more support Receive Faxes on Your Computer Windows only Use Brother s PC FAX software to receive faxes on your computer screen them and print only those faxes you want Even if you turn off your computer at night or on the weekend for example your machine will receive and store your faxes in its memory The number ...

Page 54: ...eceive Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click PC FAX in the left navigation bar and then click Receive 2 Confirm the message and click Yes The PC FAX Receive window appears The PC FAX Receive icon also appears in your computer task tray 38 ...

Page 55: ...ity If faded or streaked colors and text appear or if text is missing on your printouts the print head nozzles may be clogged Print the Print Quality Check Sheet and look at the nozzle check pattern 1 Press Ink Improve Print Quality Check Print Quality You can also press Settings Maintenance Improve Print Quality Check Print Quality 2 Press Start The machine prints the Print Quality Check Sheet 3 ...

Page 56: ...machine prints the Print Quality Check Sheet again Check the quality of the four color blocks on the sheet again If you clean the print head and the print has not improved try installing a new Genuine Brother Brand replacement ink cartridge for each problem color Try cleaning the print head again If the print has not improved contact Brother Customer Service IMPORTANT DO NOT touch the print head T...

Page 57: ...inting the Alignment Check Sheet A 3 For the A pattern press a or b to display the number of the test print with the fewest visible vertical stripes 1 9 and then press it in the example above row number 6 is the best choice Press OK Repeat this step for the rest of the patterns When the print alignment is not adjusted correctly text looks blurry or crooked like this After the print alignment is ad...

Page 58: ...e and the computer or the wireless connection is set up on both the machine and your computer For network models The access point for wireless router or hub is turned on and its link button is blinking Check the LCD or the machine s status in Status Monitor on your computer Find the Error Find the Solution Using the Status Monitor Double click the icon in the task tray Windows If you check Load St...

Page 59: ...LCD 2 See the instructions in the following Error and Maintenance Messages table 3 If you cannot resolve the error please refer to the Online User s Guide Error and Maintenance Messages or see FAQs on the Brother Solutions Center at http support brother com B Troubleshooting 43 ...

Page 60: ... Replace the ink cartridges For more information see the Online User s Guide Replace the Ink Cartridges The machine will stop all print operations and you will not be able to use the machine until you change to a new ink cartridge in the following cases If you unplug the machine or take out the ink cartridge Windows If you select Slow Drying Paper in the Basic tab of the printer driver Macintosh I...

Page 61: ...ee Related Information Telephone Line Interference VoIP at the end of this section Document Jam too Long The document was not inserted or fed correctly or the document scanned from the ADF was too long See Related Information Document Jams at the end of this section DR Mode in Use The machine is in Distinctive Ring mode You cannot change the Receive Mode from Manual to another mode Set Distinctive...

Page 62: ... of the ink cartridges are near the end of their lives Order a new ink cartridge You can continue printing until the Touchscreen displays Cannot Print For more information see the Online User s Guide Replace the Ink Cartridges You can still scan even if the ink is low or needs to be replaced Jam A Inside Front Repeat Jam A Inside Front Remove the jammed paper See Related Information Printer Jam or...

Page 63: ... it correctly Put the card firmly into the slot again to make sure it is in the correct position If the error remains check the media drive slot of the machine by putting in another memory card that you know is working Media is Full Your machine can only save to your memory card or USB flash drive if it contains fewer than 999 files Delete unused files and try again Delete unused files from your m...

Page 64: ...o one of the following Clear the data from the memory To gain extra memory you can turn off Memory Receive For more information see the Online User s Guide Turn Off Memory Receive Print the faxes that are in the memory For more information see the Online User s Guide Print a Fax Stored in the Machine s Memory Out of Memory If a fax sending or copy operation is in progress Press or Quit or Close an...

Page 65: ...roperly Pull the paper tray out of the machine and remove the jammed paper or foreign object If you cannot find or remove the jammed paper see Related Information Printer Jam or Paper Jam at the end of this section Repetitive No Paper Fed Clean the paper pick up rollers For more information see the Online User s Guide Clean the Paper Pick up Rollers Touchscreen Init Failed The Touchscreen was pres...

Page 66: ...e from the power for several minutes and reconnect it MFC J880DW MFC J885DW The machine can be turned off without losing faxes stored in the memory For more information see the Online User s Guide Transfer Your Faxes or Fax Journal Report Unusable Device Disconnect device from front connector turn machine off then on A broken device is connected to the USB direct interface Unplug the device from t...

Page 67: ...cations on page 69 Related Information Transfer Your Faxes or Fax Journal Report If the LCD shows Unable to Clean XX Unable to Initialize XX Unable to Print XX Unable to Scan XX We recommend transferring your faxes to another fax machine or to your computer You can also transfer the Fax Journal report to see if there are any faxes you must transfer For more information see the Online User s Guide ...

Page 68: ...ne is allowed in the filter 2 If you manually entered the SSID and security information SSID authentication method encryption method Network Key the information may be incorrect Reconfirm the SSID and security information and re enter the correct information if needed TS 04 The Authentication Encryption methods used by the selected wireless access point router are not supported by your machine For...

Page 69: ...ot detect a wireless access point router that has WPS or AOSS enabled If you would like to configure your wireless settings using WPS or AOSS you must operate both your machine and the wireless access point router Confirm that your wireless access point router supports WPS or AOSS and try starting again If you do not know how to operate your wireless access point router using WPS or AOSS see the d...

Page 70: ...hine Please contact your telephone service provider for connection issues 2 Check the receive mode See Related Information Receive Modes Choose the Correct Receive Mode 3 Try changing the compatibility settings You may be able to send and receive faxes by lowering the connection speed For more information see Related Information Telephone Line Interference VoIP If the problem still is not resolved...

Page 71: ...one line cord directly from the telephone wall jack to your Brother machine s LINE jack 2 Remove the protective cap from your Brother machine s EXT jack and then plug the telephone line cord from your answering machine into the EXT jack 3 Set your answering machine to answer within four rings If you are having problems receiving faxes or voice messages set your answering machine to answer within t...

Page 72: ...nner operation If the copy quality is not good clean the scanner See Related Information Clean the Scanner at the end of this section Vertical black lines when sending Black vertical lines on faxes you send are typically caused by dirt or correction fluid on the glass strip Clean the glass strip See Related Information Clean the Scanner at the end of this section Choose the Correct Receive Mode on...

Page 73: ...indows Vista and Windows 7 Click Start All Programs Brother Brother Utilities Click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click Scanners and Cameras Windows 8 Click Brother Utilities and then click the drop down list and select your model name if not already selected Click Scan in the left navigation bar and then click ...

Page 74: ...r machine s Wireless status on the LCD Your machine has not been connected to the wireless access point Set up the wireless network connection The wireless connection setting is disabled Enable the WLAN connection and set up the wireless network connection The wireless access point cannot be detected Set up the wireless network connection again The wireless network is connected A three level indic...

Page 75: ...aper is face down in the tray and you have set the correct paper type If you are printing a photo from your computer set the Media Type in the printer driver Photo paper does not feed correctly When you print on Brother Photo paper load one extra sheet of the same photo paper in the paper tray An extra sheet has been included in the paper package for this purpose Vertical black lines or streaks ap...

Page 76: ...e jammed document by pulling it upward 4 Close the ADF cover 5 Press IMPORTANT To avoid future document jams close the ADF cover correctly by pressing it down in the center Document is Jammed inside the ADF Unit 1 Take any paper that is not jammed out of the ADF 2 Lift the document cover 3 Pull the jammed document out to the left 4 Close the document cover 5 Press Remove Paper Scraps Jammed in the...

Page 77: ...ront If the LCD displays Jam A Inside Front or Repeat Jam A Inside Front follow these steps 1 Unplug the machine from the AC power outlet IMPORTANT MFC J680DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online U...

Page 78: ...y paper remaining in this area Make sure scraps of paper are not left in the corners of the machine 1 and 2 1 2 IMPORTANT DO NOT touch the encoder strip a thin strip of plastic that stretches across the width of the machine 1 Doing this may cause damage to the machine 1 If the print head is in the right corner as shown in the illustration 2 you cannot move the print head Close the scanner cover an...

Page 79: ... 3 2 If ink gets on your skin or clothing immediately wash it off with soap or detergent 7 Gently close the scanner cover using both hands 8 Slowly pull the jammed paper 1 out of the machine 1 If the LCD displays Repeat Jam A Inside Front do the following a Make sure you look carefully inside 1 for any scraps of paper 1 b Squeeze both levers 1 and then open the Jam Clear Cover at the back of the m...

Page 80: ...D displays Jam B Front or Repeat Jam B Front follow these steps 1 Unplug the machine from the AC power outlet IMPORTANT MFC J680DW Before you unplug the machine from the power source you can transfer your faxes that are stored in the machine s memory to your computer or another fax machine so you will not lose any important messages For more information see the Online User s Guide Transfer Your Fa...

Page 81: ... out of the machine d Close the Jam Clear Cover Make sure the cover is closed completely 5 Put the paper tray firmly back in the machine 6 While holding the paper tray in the machine pull out the paper support 1 until it locks into place and then unfold the paper support flap 2 2 1 7 Reconnect the power cord Paper is Jammed in the Back of the Machine Jam C Rear If the LCD displays Jam C Rear follo...

Page 82: ...the machine 1 3 Pull the two green levers inside the machine to release the jammed paper Depending on the paper size it is easier to remove the jammed paper from the front of the machine rather than from the back of the machine 4 Squeeze both levers 1 and then open the Jam Clear Cover at the back of the machine 1 5 Slowly pull the jammed paper out of the machine 6 Close the Jam Clear Cover Make su...

Page 83: ...until it locks into place and then unfold the paper support flap 2 2 1 9 Reconnect the power cord B Troubleshooting 67 ...

Page 84: ...tween lowercase and uppercase letters To move the cursor to the left or right press d or c Inserting spaces To enter a space press Space Or you can press c to move the cursor Making corrections If you entered an incorrect character and want to change it press d or c to highlight the incorrect character Press and then enter the correct character To insert a character press d or c to move the cursor...

Page 85: ...k Yellow Cyan and Magenta Approximately 550 pages 1 For more information about replacement supplies visit us at http www brother com pageyield What is Innobella Innobella is a range of genuine supplies offered by Brother The name Innobella derives from the words Innovation and Bella meaning Beautiful in Italian and is a representation of the innovative technology providing you with beautiful and l...

Page 86: ...E Entering Text 68 Envelope 10 Error messages 44 F Fax F T ring time 29 ring delay 29 station ID 26 telephone line compatibility 26 Fax receive 27 Fax from computer 37 J Jams 60 document 60 paper 61 M Manual receive 27 Manual feed slot 10 P Paper check paper setting 13 how to load 8 Photo bypass tray 10 PhotoCapture Center 25 Print 15 alignment check 41 quality check 39 R Receive Mode 27 28 S Scan...

Page 87: ...fax and telephone problems 54 print or scan problems 57 V Voice Mail 32 VoIP systems 26 32 W Warranty is in the box Notice of disclaimer iv Wireless LAN report 52 D Index 71 ...

Page 88: ...td 1 rue Hôtel de Ville Dollard des Ormeaux QC Canada H9B 3H6 Visit us on the World Wide Web http www brother com These machines are approved for use in the country of purchase only Local Brother companies or their dealers will support only machines purchased in their own countries Made from 100 recycled paper excludes cover USA CAN Version 0 ...

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