Troubleshooting
If you encounter problems operating the uAstro, please check the following points to
see if they can be rectified. If the uAstro still malfunctions or does not work, please
switch off the main power switch of the uAstro and remove the power plug from the
electrical outlet. Contact Brookstone
®
Customer Service at 800-846-3000.
Do not dismantle or attempt to repair the uAstro yourself. Doing so will void
the warranty and Brookstone
®
will not bear any responsibility for any
subsequent consequences.
•
Frictional sound of rollers
against seat cover.
•
Motor sound during operation.
•
Loud sound during Tapping
and Kneading programs.
•
These sounds are the result
of mechanical structure and
not malfunction.
•
This may occur during normal usage.
Problem
Possible Cause/Action
•
The controller does
not work correctly.
•
Check the power plug and ensure
that it is securely connected to the
electrical outlet.
•
Check the connection at the back
of the uAstro.
•
Ensure that the main power switch
is turned ON.
•
Operation stopped and the
massage rollers moved to
their original position.
•
The Auto-Timer of 15 minutes has
lapsed. Press any program button
to restart the massage.
•
The uAstro is equipped with a thermal
resetting protection device. This is an
added safety feature to protect your
massage chair from overheating.
•
The [ ] Button was
pressed accidentally.
•
If the uAstro stops and fails to restart
as a result of overheating, turn off the
main power switch on the electrical
outlet. Turn it on again after 30 minutes.
Failure to do so may result in the chair
resuming operation unexpectedly when
the device is cooled.
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