MASS-STREAM
TM
Instruction Manual D-5100
9.17.111A
– Date of issue: 2017-03
Page 3 off 11
The products of M+W Instruments GmbH are warranted against defects in material and
workmanship for a period of three years from the date of shipment, provided they are
used in accordance with the ordering specifications and they are not subjected to abuse
or physical damage. The products of other manufacturers are warranted for a period of
one year.
Products that do not operate properly during this period may be repaired or replaced at no
charge. Repairs are normally warranted for one year or the balance of the original
warranty, whichever is the longer.
See also paragraph A-V and B-II of the Terms and Conditions of sales of the
M+W Instruments GmbH.
The warranty includes all initial and latent defects, random failures, and indeterminable
internal causes. It excludes failures and damage caused by the customer, such as
contamination, improper electrical hook-up, physical shock etc.
Re-conditioning of products primarily returned for warranty service that is partly or wholly
judged non-warranty may be charged for.
M+W Instruments GmbH prepays outgoing freight charges when any party of the service
is performed under warranty, unless otherwise agreed upon beforehand. However, if the
product has been returned collect to M+W Instruments GmbH, these costs are added to
the repair invoice. Import and/or export charges, foreign shipping methods/carriers are
paid for by the customer.
