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If the bidet appears to be operating abnormally, please review the troubleshooting tips before
calling the Brondell Service Center as most issues are easily resolved with a few simple
steps. If you are unable to resolve the issue after checking the following items, please call the
Service Center at 888-542-3355, Mon–Fri, 9am–5pm PST (English and Spanish spoken), or
email us at [email protected].
Check before continuing:
• Make sure the Swash is connected to power and that the outlet is working properly.
• Make sure you check & test the reset button on the GFCI outlet (Standard 120V GFCI outlet).
• Make sure main water supply valve is open.
• Make sure the seat is not in Eco Mode.
• Confirm there are no leaks from hoses or water supply.
• Make sure Mesh Filter is clean and free of build up or debris (see maintenance section).
After checking items above, refer to the following troubleshooting chart for additional solutions
Problem
Possible Cause(s)
Solution(s)
The bidet seat
is not working
1. Bidet not plugged in
2. No power to Swash
3. The incoming water is too hot
4. Not activating Seat Sensor
1. Make sure the bidet is plugged in.
2. Check and reset GFCI outlet.
3. Ensure that the bidet seat is connected to
the cold water supply.
4a. Adjust sitting position to fully cover the
Seat Sensor.
4b. Override the Seat Sensor.
Product shuts off
during use
1. Washing time exceeded the
cycle time
2. Power failure
3. Water supply too hot
1. The wash cycles run for two minutes.
Press the wash button after the wash has
finished to continue the wash cycle.
2. Check and reset GFCI outlet.
3. Ensure that the Swash is connected to the
cold water supply only.
Low water flow or
spray pressure
1. Clogged filter
2. Water supply valve not opened fully
3. Nozzle is dirty
4. External bidet filter
5. Pressure settings
1. Remove, clean, and reinstall mesh filter
(see maintenance section).
2. Check that the water supply valve at wall
is fully open.
3. Clean nozzle (see maintenance section).
4. If you have an external bidet filter, check
and replace if necessary.
5. Increase the water pressure settings.
TECHNICAL INFORMATION
Troubleshooting
