background image

TROUBLESHOOTING

SYMPTOM

POSSIBLE CAUSE

CORRECTIVE ACTION

Heater will not turn on

1.  No power
2.  No gas

1.  Have authorized electrician check 

power supply

2.  Have authorized gas fitter check 

gas supply

Heater turns on, but then cycles on 
and off

1.  Insufficient flame on ionisation rod
2.  Drafty conditions
3.  Insufficient earth connection between 

heater and control box

1. 

Check and set gas pressure

Check and clear obstruction to 
burner venturi and injectors

2.  Discontinue use in high winds
3.  Replace wiring harness and clean 

connections to ensure good 
grounding

No gas

1.  Air in gas line
2.  Manual shut-off valve closed
3.  Regulator sticking
4.  Regulator reversed

1.  Purge line
2.  Open valve
3.  Replace regulator
4.  Remove and install properly

Low ceramic tile surface temperature

1.  Low manifold gas pressure
2.  Low gas inlet pressure
3.  Orifice partially blocked with foreign 

matter

4.  Combustion by-products not 

adequately ventilated

5.  Manifold misaligned from excessive 

torque applied on pipe at installation

6.  Gas supply piping too small
7.  Foreign matter in venturi tube

1.  Adjust valve regulator until 5”W.A 

for natural gas, or 11” W.A for 
propane is obtained

2.  Adjust main supply regulator until 

at least 6” W.C for natural gas or  
11” W.C for propane precedes 
heater’s control assembly

3.  Clean orifice
4.  Provide adequate ventilation of 

by-products

5.  Replace manifold
6.  Increase gas pressure or replace 

piping

7.  Remove with bottle brush

Gas odour

1.  Loose pipe connection
2.  Defective regulator
3.  Defective manual shut-off valve
4.  Defective gas control valve
5.  Loose flexible hose

1.  Check all connections with soap 

solution and tighten where 
necessary

2.  Replace regulator
3.  Replace manual shut-off valve
4.  Replace gas control valve
5.  Tighten flexible hose

Burning of gas/air mixture inside 
burner casting (flashback)

1.  Separation of ceramic tiles
2.  Ceramic tile(s) cracked
3.  Heater mounted at incorrect angle
4.  Excessive drafts

1.  Replace burner assembly
2.  Replace burner assembly
3.  Check angle of heater. See heater 

nameplate.

4.  Shield or relocate heater.

Control assembly is overheating

1.  Heater not mounted correctly

1.  Mount wall bracket / control 

housing against a vertical flat 
surface, following the instructions 
outlined in the installation section 
of this manual. Always use 
supplied parts to mount heater.

Carbon formation on ceramic tile 
surface of burner

1.  Misaligned orifice
2.  Obstruction in venturi tube
3.  Low gas pressure
4.  Wrong gas supplied to heater

1.  Consult sales agent or factory
2.  Clean with bottle brush
3.  Provide required pressure
4.  Check label for type of gas 

required

Summary of Contents for platinum Smart-heat

Page 1: ...mediately call your gas supplier or fire department Do not store or use gasoline or other flamable vapor and liquids in the vicinity of this or any other appliance An LP cylinder not connected for use shall not be stored in the vicinity of this or any other appliance WARNING For Outdoors Use Only WARNING WARNING Improper installation adjustment alteration service or maintenance can cause property ...

Page 2: ... MANUAL CAREFULLY before installing or servicing this product UÊ Improper installation operation or maintenance can result in death severe injury or property damage UÊ Installation must be carried out by Authorized person s in accordance with local codes or in the absence of local codes with the National Fuel Gas Code ANSI Z223 1 NFPA 54 Natural Gas and Propane Installation Code CSA B149 1 or Prop...

Page 3: ...TION 12 LEAKAGE TEST 12 HEAT DEFLECTOR INSTALLATION INSTRUCTIONS 13 CEILING MOUNT POLE INSTALLATION INSTRUCTIONS 13 OPERATING INSTRUCTIONS 14 TURNING THE APPLIANCE ON 14 TURNING THE APPLIANCE OFF 14 MAINTENANCE AND SERVICING 14 REGULAR SERVICE REQUIREMENTS 14 EXTERIOR SERVICING 14 OPTIMUM MOUNTING DISTANCE 15 HONEYWELL CONTROL 15 HONEYWELL VALVE 16 OPERATION DATA FENWAL CONTROL BOX 17 DUNGS GAS VA...

Page 4: ...ted by an authorized person UÊ Inspect the hose assembly before each use of the appliance UÊ The hose assembly must be replaced prior to the appliance being put into operation if there is evidence of excessive abrasion or wear or if the hose is damaged UÊ The replacement hose assembly must be CSA approved UÊ The hose assembly is not to be located in areas where the hose may be subject to accidenta...

Page 5: ...D 1 SUTTOR ST SILVERWATER NSW 2128 SYDNEY AUSTRALIA CSA Approval No 2345658 Gas Consumption 23 600 BTU 23 600 BTU 39 800 BTU 39 800 BTU Gas Type Propane Gas LPG Only Natural Gas Propane Gas LPG Only Natural Gas Max Line Pressure 14 W C 14 W C 14 W C 14 W C Min Line Pressure 11 W C 6 W C 11 W C 6 W C Manifold Pressure At Valve Test Point 10 W C 5 W C 10 W C 5 W C Orifice Size 0 85mm 1 3mm 0 85mm 1 ...

Page 6: ...tion UÊ without stagnant areas UÊ where gas leakage and products of combustion are rapidly dispersed by wind and natural convection Any enclosure in which the appliance is used shall comply with one of the following 1 An enclosure with walls on all sides but at least one permanent opening at ground level ref Appendix A Example 1 2 Within a partial enclosure that includes an overhead cover and no m...

Page 7: ...ve cover the following installation clearances shall apply Minimum height to combustible materials Model A B C 300 Series 3ft 3ft 8ft 500 Series 3ft 3ft 8ft Note When installing with the Platinum Smart Heat Heat Shield Part No 2620165 or 2620166 the following installation clearances Shall Apply Minimum height to combustible materials Model A B C 300 Series 14 3ft 8ft 500 Series 14 3ft 8ft Note Hea...

Page 8: ...UÊ Slide Gas Connector and Wiring Harness inside the centre of the arm and have them exit through the shaped cut out on top surface of the arm UÊ Ensure that the arm faces downwards at a 55º angle UÊ Position the 4 mounting holes on the arms plate over the corresponding fixtures on the heater Manipulate the gas hose as necessary to allow for correct alignment UÊ Insert and tighten 4 M6 bolts as pr...

Page 9: ... the arm can slide into place TIP Do not install the mounting pin at this point Step 5 Connect the CSA approved flexible connector to the Gas Valve Outlet Fitting UÊ Position heater and hose so that the gas hose and fitting are in alignment UÊ NOTE ensure that the hose nut and valve fitting are parallel to one another and threads are engaged correctly before tightening Incorrect installation can c...

Page 10: ...g the instructions below Wiring harness IMPORTANT Electrical connections must be completed by trained and authorized electrical technicians only For Honeywell Control UÊ Using a pair of needle nose pliers grip the white ionisation terminal as shown being mindful of the terminal pins of the control module Ignition smaller terminal Ionisation larger terminal UÊ Insert the ionisation terminal into th...

Page 11: ...ked with the symbol 8 Connect gas inlet fitting to mains gas supply in accordance with local gas installation code and gas supply installation section of manual Leak test with soapy water 9 Fix Front cover to control housing using the 8xM4 screws provided 10 Main Power supply connection is to completed in line with instructions in the Power supply installation section of this manual IMPORTANT Afte...

Page 12: ...ay be subject to accidental damage POWER SUPPLY INSTALLATION WARNING This heater is equipped with a three prong grounding plug for your protection against shock hazard and should be plugged directly into a properly grounded three prong receptacle Do not cut or remove the grounding prong from this plug The Platinum Smart Heat Heater comes standard with 36 of power cord in addition to the Approved 3...

Page 13: ... 2 Assemble pole to the mounting bracket using the M8x100mm and M19x100mm bolts and fix using nuts and washers as supplied 3 Assemble both lower paddles to the pole back to back 4 Fix Heater to Lower paddles using suitable fixtures NOTE Platinum Heating recommends running power and gas lines to the heater inside the pole to reduce visibility and likelihood of damage INSTALLATION INSTRUCTIONS CONTI...

Page 14: ...if the hose is damaged The replacement hose assembly must be CSA approved with 3 8 SAE flared ends To Check the Gas Hose remove control housing cover by removing 8 screws and slide cover outwards Alternatively disassemble heater by reversing the installation instructions as outlined in Installation section of this handbook 2 VISUALLY CHECK BURNER FLAMES During heaters function visually check that ...

Page 15: ...ion and subsequent restoration of the mains power supply Features UÊ Compliance with CSA standard for automatic gas burner flame monitoring and control systems UÊ Compliance with EN 298 European standard for automatic gas burner flame monitoring and control systems UÊ Compliance with AGA Australian standard for automatic gas burner flame monitoring and control systems UÊ Flame monitoring based on ...

Page 16: ...lve remains energised If the control does not detect any flame signal during the safety time at the end of safety time TS the unit proceeds to lockout and the gas valve and ignition device are switched off If the established flame signal is lost during the safety time or during operation thereafter this will cause the ignition device to be reactivated within 1 second If the burner does not light w...

Page 17: ...ion UÊ The ground terminal of the control the metal frame of the burner and the ground on the mains supply must be well connected Operation When a call for heat is received from the thermostat supplying 24 volts to TH W the control will reset perform a self check routine flash the diagnostic LED and a pre purge delay begins Following the pre purge period the gas valve is energized and sparks comme...

Page 18: ...230 V 2 x 5 5 VA Electrical connection Molex System connection coil or Option Connection box with integrated cable Installation position Solenoid at any position between vertical and hori zontal axis OPERATION DATA WHITE RODGERS VALVE The White Rodgers Gas Valve is a compact multi functional control which incorporates an adjustable direct acting pressure regulator It operates on 24V Standard Speci...

Page 19: ... Ionisation HONEYWELL Red 230 V Blue Purple Purple Note If any of the original wire as supplied with the heater must be replaced it must be replaced with 18AWG 90ºC type UL approved wire or its equivalent IfTransformer must be replaced a UL approved model of similar type must be used SEE INSTRUCTION MANUAL FOR DETAILS ON HOW TO CONNECT THE ELECTRICAL COMPONENTS TRANSFORMER ...

Page 20: ...PONENTS GND V 2 White S 1 T H V 1 Red Orange Yellow Green TRANSFORMER WHITE RODGERS Note If any of the original wire as supplied with the heater must be replaced it must be replaced with 18AWG 90ºC type UL approved wire or its equivalent IfTransformer must be replaced a UL approved model of similar type must be used WIRING DIAGRAM FENWAL CONTROL WHITE RODGERS GAS VALVE ...

Page 21: ...ICAL COMPONENTS GND V 2 White S 1 T H V 1 Red Orange Yellow Green TRANSFORMER DUNGS Note If any of the original wire as supplied with the heater must be replaced it must be replaced with 18AWG 90ºC type UL approved wire or its equivalent IfTransformer must be replaced a UL approved model of similar type must be used WIRING DIAGRAM FENWAL CONTROL DUNGS GAS VALVE ...

Page 22: ...24 21 20 19 13 14 10 10 27 7 7 28 5 4 3 1 2 6 18 17 16 26 11 22 12 12 8 9 30 6 15 23 14 34 REPLACEMENT PARTS ...

Page 23: ...neywell BH8080010 BH8080011 14 Wiring Harness Ignitor Assembly Fenwal 15 Inner Skin BH8080028 BH8080029 16 Wall Bracket Assembly BH8080001 BH8080001 17 Honeywall Control BH8080015 BH8080015 18 Honeywell Gas Valve BH8080014 BH8080014 19 Fenwal Control 20 Dungs 24V Gas Valve 21 WhiteRodger24VGas Valve 22 19mm ID Grommet BH8080033 BH8080033 23 8mm ID Grommet BH8080034 BH8080034 24 Gas Inlet Fitting 1...

Page 24: ...alled on this site 3 Tile ________ 5 Tile ________ What type of gas is used LPG Natural Gas Is Are the heater s exposed to salt air or any other corrosive or chemical atmosphere Yes No Does the heater s installation location pose a hazard to the site Yes No Do heater clearances match the minimum requirements outlined in the Installation Requirements section of the Installation Operation and Servic...

Page 25: ...or until at least 6 W C for natural gas or 11 W C for propane precedes heater s control assembly 3 Clean orifice 4 Provide adequate ventilation of by products 5 Replace manifold 6 Increase gas pressure or replace piping 7 Remove with bottle brush Gas odour 1 Loose pipe connection 2 Defective regulator 3 Defective manual shut off valve 4 Defective gas control valve 5 Loose flexible hose 1 Check all...

Page 26: ...APPENDIX A ...

Page 27: ...APPENDIX A CONTINUED ...

Reviews: