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TROUBLESHOOTING
Problem
Possible cause
Prevention/Cure
Burner doesn't light using knobs or
igniter
Wires or electrode is covered by
cooking residue
Clean wire or electrode using a
cloth and rubbing alcohol
Electrode and burners are wet
Wipe with dry cloth
Ignition electrode cracked or
broken; sparking where cracked
Replace electrode
Burner doesn't light using a match
No gas flow
Check if propane tank is empty. If
not, refer to
Excessive flow safety
valve reset procedure
Coupling nut and regulator are not
fully connected
Unscrew coupling nut about 1/2 to
3/4 turn counterclockwise to
disengage, then restart threading
the nut. Tighten by hand ONLY, do
not use tools.
Blockage of gas flow
Check burner tube and hose
Disconnection of burner and valve
Reconnect
Spider webs or insect nest in
venturi
Clean venturi
Burner ports clogged or blocked
Clean burner ports
Sudden drop in gas flow or reduced
flame height
Out of gas
Replace cylinder
Irregular flame pattern, flame does
not run the full length of burner
Burner ports are clogged or
blocked.
Clean burner ports
Flames turn yellow or orange
New burner may have residual
manufacturing oils
Burn your grill for 15 minutes with
the lid closed
Spider webs or insect nest in
venturi
Clean venturi
Food residue, grease or seasoning
salt on burner
Clean burner
Poor connection of valve to burner
venturi
Assure burner venturi is properly
connected with valve
Flame blows out
High or gusting winds
Turn front of grill to face wind or
increase flame height
Low on propane gas
Replace cylinder
Excess flow valve tripped
Refer to
Excessive flow safety valve
reset procedure
Flare-up
Grease fill-up
Clean grill
