Brocade Adapters Troubleshooting Guide
v
53-1001582-01
FCoE and Fibre Channel problems . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Loss of sync and loss of signal errors in port statistics . . . . . . 31
Fabric authentication failures . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Adapter is not showing in the fabric . . . . . . . . . . . . . . . . . . . . . . 31
Virtual devices not listed in name server . . . . . . . . . . . . . . . . . .32
Adapter not registering with the name server or cannot access
storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .32
FCoE link is down (CNAs only). . . . . . . . . . . . . . . . . . . . . . . . . . .32
I/O problem on connected FCoE device (CNAs only). . . . . . . . .34
I/Os are not failing over immediately on path failure in MPIO setup
34
Disk I/O requests cause low throughput and high latency on Linux34
Disk I/O requests cause low throughput and high latency on VMware
34
CEE network problems (CNAs only) . . . . . . . . . . . . . . . . . . . . . . . . . .35
CEE is not enabled. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
HCM and HCM Agent problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .35
Failed to connect to agent on host... error when using HCM . .35
Unable to completely uninstall HCM. . . . . . . . . . . . . . . . . . . . . .38
Time on HCM screens does not match system time . . . . . . . . .39
Verifying Fibre Channel and CEE links(stand-up adapters) . . . . . . .39
Adapter driver installation verification. . . . . . . . . . . . . . . . . . . . . . . .40
Confirming driver package installation with HCM . . . . . . . . . . . 41
Confirming driver package installation in Windows systems . . 41
Confirming driver package installation in Linux systems . . . . .42
Confirming driver package installation in Solaris systems . . . .43
Confirming driver package installation in VMware systems . . .43
Troubleshooting mezzanine card problems. . . . . . . . . . . . . . . . . . . .44
Additional references for isolating problems. . . . . . . . . . . . . . . . . . .44
For detailed information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Data to provide support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .48
Data collection using host system commands . . . . . . . . . . . . . . . . .48
Data collection using BCU commands and HCM . . . . . . . . . . . . . . .50
Support Save . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .50
Collecting adapter data using HCM . . . . . . . . . . . . . . . . . . . . . .54
Collecting adapter data using BCU commands . . . . . . . . . . . . .54
Data collection using Fabric OS commands (Brocade switches only)55
Adapter event messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .56
Host system logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58
HCM logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .59
Logging levels adjustment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60