Broadxent V.92, Getting Started, Page: 42 / 44

Service and Warranty Information C-1
Service and Warranty Information
Visit our online help website for help with installation, answers to frequently asked
questions, or troubleshooting tips. Our website hold a wealth of information as well
as up-to-the-minute software and driver upgrades.
Product Return
To return a Creative product for a factory service, contact the Creative Technical
Support office. Once the staff has verified the product is defective, you will be given
a Return Merchandise Authorization (RMA) number.
When returning a product for factory service:
❑
Shipment to Creative is at your expense and you assume all risk. Ship the
package through a carrier that provides proof of delivery; insure the shipment at
full product value.
❑ Place the RMA number on the outside of the package.
❑
Use proper materials for packing the product for shipment.
❑
For free repair or replacement, you must include a copy of a dated proof of
purchase (store receipt), proving that the product is still under Warranty.
Creative may replace or repair the product with new or reconditioned parts, and the
faulty parts or product will become the property of Creative.
Tech Support
For comments or questions regarding our technical support, you can also contact us
at the following address: Creative Labs, Inc., Technical Support, 1523 Cimarron
Plaza, Stillwater, OK 74075.
www.americas.creative.com/support
Retain your purchase receipt,
as well as all packaging and
contents, until all product
components are functioning
to your satisfaction. They are
required in the unlikely event
you need to return the
product to Creative.