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iv

Internet Access ............................................................................  5-1

Answering Machine .......................................................................  5-1

Video Conferencing .......................................................................  5-2

QuickConnect...............................................................................  5-2

PCM Upstream..............................................................................  5-2

V.44 Data 

Compression ..............................................................................  5-2

Modem-on-Hold............................................................................  5-3

Using Modem-on-Hold ..........................................................  5-3

Appendixes

A

General Specifications

Plug and Play ....................................................................... A-1

Data Features ...................................................................... A-2

Fax Features........................................................................ A-3

Voice Features ..................................................................... A-3

Video Conferencing Support................................................... A-3

B

Troubleshooting

Problems Installing Software .................................................................. B-1

Problems with Your Modem .................................................................... B-2

Resolving Hardware Conflicts.................................................................. B-5

Resolving Conflicts in Windows 95/98/98SE/ME................................ B-5

Resolving Conflicts in Windows 2000/XP.......................................... B-6

C

Service and Warranty Information

Product Return ..................................................................................... C-1

Tech Support........................................................................................ C-1

Warranty Information............................................................................ C-2

Summary of Contents for V.92

Page 1: ......

Page 2: ...ally allowed in the license agreement The licensee may make one copy of the software for backup purposes No part of this manual may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopying and recording for any purpose without the written permission of Broadxent Inc Copyright 2001 2002 Broadxent Inc All rights reserved Version 1 2 June 2002 IBM is a ...

Page 3: ...Step 4 Connect to the telephone line 2 3 Notes on Telephone Lines 2 4 3 Installing and Testing Modem Drivers Installing the Modem Driver In Windows 98SE 2000 Me XP 3 1 Testing the Installation in Windows 95 98 98 SE Me 3 2 Testing the Installation in Windows 2000 3 3 Testing the Installation in Windows XP 3 4 4 Uninstalling Modem Drivers Uninstalling the Modem in 95 98 98 SE Me 4 2 Uninstalling th...

Page 4: ...s Plug and Play A 1 Data Features A 2 Fax Features A 3 Voice Features A 3 Video Conferencing Support A 3 B Troubleshooting Problems Installing Software B 1 Problems with Your Modem B 2 Resolving Hardware Conflicts B 5 Resolving Conflicts in Windows 95 98 98SE ME B 5 Resolving Conflicts in Windows 2000 XP B 6 C Service and Warranty Information Product Return C 1 Tech Support C 1 Warranty Informatio...

Page 5: ...Introduction ...

Page 6: ...rence You will need to quote these numbers when contacting our Technical Support office Checking System Requirements The following are the minimum system requirements Available PCI 2 1 compliant slot 133 MHz or faster Intel Pentium IBM compatible PC or AMD K series or higher 25 MB of free hard disk space 16 MB RAM on motherboard 32 MB recommended Microsoft Windows 95 Windows 98 Windows 98 Second E...

Page 7: ... notepad icon indicates information that is of particular importance and should be considered before continuing This alarm clock icon indicates that failure to adere to directions may result in loss of data or damage to your system The warning sign indicates that failure to adhere to directions may result in bodily harm or life threatening situations ...

Page 8: ...1 1 About Your Modem ...

Page 9: ...ough this chapter This will help you identify the various components on your card If you encounter a hardware conflict while connecting a Plug and Play device refer to Table A 1 on page A 1 for a list of available Plug and Play resources Figure 1 1 The jacks on your modem card Telephone Line Jack The Telephone Line jack allows you to connect to a telephone line for data transmission and document f...

Page 10: ...2 Installing Hardware ...

Page 11: ... the power cord from the wall outlet 3 Remove your computer casing 4 Remove the metal bracket from an unused PCI slot as shown in Figure 2 1 Put the screw aside for use later Turn off the main power supply and disconnect your computer s power cord Systems using an ATX power supply unit with soft power off may still be powering the PCI slot This can damage your modem card when it is inserted into t...

Page 12: ...he power cord back into the wall outlet and then turn on the computer To install drivers refer to Installing and Testing Modem Drivers on page 3 1 Do not force the modem card into the slot Make sure that the gold finger PCI connector on the modem card is aligned with the PCI bus connector on the motherboard before you insert the card into the PCI expansion slot If it does not fit properly gently r...

Page 13: ...from the wall outlet 2 Connect the telephone cable from the telephone to the Phone jack of the modem 3 Connect one end of the telephone cable provided to the wall outlet and the other end to the Telephone Line jack of the modem Figure 2 3 Connecting the telephone line to your modem Telephone cable provided To telephone line wall outlet Telephone Line jack Modem card Phone jack ...

Page 14: ...lephone company for help if you are not sure about the suitability of your telephone line This modem is intended for use on an analog telephone line also called a POTS Plain Old Telephone Service line This modem cannot be connected directly to a digital telephone line such as those commonly found in businesses Either obtain an analog line or an analog converter compatible with the telephone line y...

Page 15: ...3 Installing and Testing Modem Drivers ...

Page 16: ...ted for the device drivers click the Cancel button 3 Insert the Installation CD into your CD ROM drive The disc supports Windows AutoPlay mode and starts running automatically If not enable your CD ROM drive s auto insert notification feature For more details see Problems Installing Software on page B 1 4 Select the applications and drivers to install and then click the OK button After installing ...

Page 17: ... 3 1 4 Click the COM port that has been assigned to your modem 5 Click the More Info button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 5 Figure 3 1 Modem Properties dialog box ...

Page 18: ...box click the Diagnostics tab A dialog box similar to Figure 3 2 appears 4 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 5 Figure 3 2 Broadxent DSI V 92 P...

Page 19: ...utton 5 When the dialog box similar to Figure 3 3 appears click the Diagnostics tab 6 Click the Query Modem button to display the response status of your modem If your modem is not responding it may be due to a conflict between the modem and another peripheral device To resolve the conflict you must change the settings on your modem see Resolving Hardware Conflicts on page B 5 Figure 3 3 Broadxent...

Page 20: ...4 Uninstalling Modem Drivers ...

Page 21: ...talling Modem Drivers 4 1 Uninstalling Modem Drivers This chapter is organized as follows Uninstalling the Modem in 95 98 98 SE Me Uninstalling the Modem in Windows 2000 Uninstalling the Modem in Windows XP ...

Page 22: ... Programs icon The Add Remove Programs Properties dialog box appears 3 Click the Install Uninstall tab Figure 4 1 4 Click Uninstall Broadxent DSI Modem and then click the Add Remove button 5 When the Modem Uninstallation dialog box appears click the Yes button 6 Turn off your computer and remove the modem card from your system Figure 4 1 ...

Page 23: ...lick the Add Remove Programs icon 3 Click the Change or Remove Programs button Figure 4 2 4 Click Uninstall Broadxent DSI Modem and then click the Change Remove button 5 When the Modem Uninstallation dialog box appears click the Yes button 6 Turn off your computer and remove the modem card from your system Figure 4 2 ...

Page 24: ...ck the Add or Remove Programs icon 3 Click the Change or Remove Programs button Figure 4 3 4 Click Uninstall Broadxent DSI Modem and then click the Change Remove button 5 When the Modem Uninstallation dialog box appears click the Yes button 6 Turn off your computer and remove the modem card from your system Figure 4 3 ...

Page 25: ...5 Modem Features ...

Page 26: ... receive fax documents This feature also allows you to configure the modem to serve as a fax on demand system by using the software provided Internet Access Internet Support with the latest drivers and V 92 protocols available for download to ensure fast connections and the best online experience every time you connect Answering Machine Broadxent V 92 PCI DI3631 functions as an answering machine w...

Page 27: ...all and repeating that for future connections PCM Upstream PCM Upstream increases your upload speed so you can send e mails with attachments send files through Instant Messaging programs and upload pictures to a website as much as 30 faster V 44 Data Compression Your Broadxent V 92 PCI DI3631 incorporates the new V 92 standard This new standard offers V 44 Data Compression technology that allows y...

Page 28: ...www v92 com Using Modem on Hold Receiving a phone call 1 If a call comes in while you are on the Internet a dialog box similar to Figure 5 1 appears asking you if you want to answer the call Click the Answer Call button 2 A dialog box similar to Figure 5 2 appears telling you how much time you have to complete your call The Internet connection is automatically cut off after the hold time expires A...

Page 29: ... to Figure 5 5 appears telling you how much time left you have to make and complete your call The Internet connection is automatically cut off when the specified hold time expires After completing your call click the Reconnect button The modem will reconnect to the Internet You must be connected to the Internet before you can see and click the Modem On Hold Utility icon Figure 5 3 Modem On Hold Ut...

Page 30: ...A General Specifications ...

Page 31: ... Plug and Play resources Dependent functions Resource Information Choice 1 COM 3 I O Port 3E8 to 3EF IRQ 3 4 5 7 9 10 or 11 Choice 2 COM 4 I O Port 2E8 to 2EF IRQ 3 4 5 7 9 10 or 11 Choice 3 COM 2 I O Port 2F8 to 2FF IRQ 3 Choice 4 COM 1 I O Port 3F8 to 3FF IRQ 4 Choice 5 Free For All I O Port 2A0 to 2A7 2A8 to 2AF 2D8 to 2DF IRQ 3 4 5 7 9 10 11 or 15 ...

Page 32: ... with the following data modem standards V 92 V 90 V 34 V 32bis V 32 V 23 V 22bis V 22A B and V 21 Bell 212A and 103J V 42 LAPM and MNP2 4 error correction V 44 V 42bis and MNP5 data compression Compression line control and error control are implemented in hardware Therefore no special drivers or libraries are needed to take advantage of the higher speeds and data reliability Automatic dial and an...

Page 33: ... 14400 bps V 21 Channel 2 300 bps V 27ter 7200 bps V 29 9600 bps Voice Features Able to record and play voice messages over the telephone line Multiple mailboxes using Included Communications software Video Conferencing Support Supports ITU V 92 standard to allow high performance video conferencing over standard phone lines and the internet Video Conferencing standards are H 324 and H 323 ...

Page 34: ...B Troubleshooting ...

Page 35: ...rogram through the My Computer shortcut menu 1 Double click the My Computer icon on your Windows desktop 2 In the My Computer window right click the CD ROM drive icon 3 On the shortcut menu click AutoPlay and follow the instructions on the screen To enable AutoPlay through Auto Insert Notification 1 Click Start Settings Control Panel 2 Double click the System icon 3 In the System Properties dialog...

Page 36: ...stalled 1 Click Start Settings Control Panel 2 Click the System icon The System Properties dialog box appears 3 Click the Device Manager tab 4 Click DSI WDM Modem Enumerator and check if there is an exclaimation mark on a yellow circle similar to Figure B 1 To solve this 1 Uninstall the driver as described in Chapter 4 Uninstalling Modem Drivers 2 Install the driver as described in Chapter 3 Insta...

Page 37: ...due to one of the following reasons Your local telephone system does not generate the dial or busy tone when the remote user hangs up The period of silence that the modem or communications software uses to detect that the remote user has hung up is not long enough The modem or communications software cannot detect a different dial or busy tone For example if you are connecting to a PABX system the...

Page 38: ... region and operating system 4 Download the Unimodem V file 5 Start Windows Explorer 6 Copy the file UNIMODV EXE to your Windows System directory 7 Locate and double click the file UNIMODV EXE to run it 8 Restart your computer No dial tone when using the modem The IRQ of the modem is either in conflict with another device or is mis reported in Windows To solve this problem Many chipsets have IRQ r...

Page 39: ...em 5 Select your modem and click the Properties button The Properties dialog box of the modem appears 6 Click the Resources tab 7 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there 8 Restart your system to allow Windows 95 98 98SE to reassi...

Page 40: ... the name of your modem 7 Right click the name of your modem A menu appears 8 Select the Properties option 9 Click the Resources tab 10 Click the Use Automatic Settings check box to select it If this check box is already selected you need to go to the Properties dialog box of the conflicting peripheral device and select the same check box there 11 Restart your system to allow Windows 2000 XP to re...

Page 41: ...C Service and Warranty Information ...

Page 42: ...ry insure the shipment at full product value Place the RMA number on the outside of the package Use proper materials for packing the product for shipment For free repair or replacement you must include a copy of a dated proof of purchase store receipt proving that the product is still under Warranty Creative may replace or repair the product with new or reconditioned parts and the faulty parts or ...

Page 43: ...will it apply if the equipment has been used in a manner exceeding its specifications or if the serial number has been removed We do not assume any liability for consequential damages as a result from our products use and in any event our liability shall not exceed the original selling price of the equipment The equipment warranty of Creative Technology Ltd shall constitute the sole and exclusive ...

Page 44: ...Creative Labs Inc Creative Technology Ltd 1901 McCarthy Boulevard Milpitas CA 95035 31 International Business Park Creative Resource Singapore 609921 ...

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