User Manual
BritePort 8012-V1
37
C. Possible Problems
1. The Power
LED on BritePort is OFF
Cause
Your BritePort is not properly powered.
Solution Try the following solutions:
❑
Make sure that the DC power adapter is firmly plugged into both the wall outlet and your
BritePort.
❑
Be sure to turn ON your BritePort, as well as the power outlet.
2. The LAN LED on BritePort is OFF
Cause
Your BritePort is not properly connected to a computer through the Ethernet or USB port.
Solution Try the corresponding solutions:
❑
Ensure that both ends of the RJ-45 Ethernet cable are plugged in securely — one end to
the Ethernet port of 8012-V1 and other end to the Network Interface Card on the
computer.
❑
Be sure that you have used a straight Ethernet cable. However, if you are connecting to
multiple computers through a hub with Normal port, be sure that you have used a
crossed Ethernet cable, however if the hub has Uplink port, then use straight Ethernet
cable. Also use a straight Ethernet cable to connect your computer to the hub.
❑
Ensure that your Ethernet card is functioning properly and you have properly installed
its driver. Each Ethernet card comes with its own driver.
❑
Ensure that you have configured your computer correctly according to the information
provided by your DSL service provider.
3. The
Internet
LED on BritePort is OFF and data is not transmitting
Cause
Your
8012-V1
failed
to connect to ISP PPPoE Authentication Server
.
Solution Try the following solution:
❑
Launch your
BBUI Application or
Web browser
http://192.168.1.1.
❑
Check the
Login page connection status. If not connected, try to click connect button.
❑
Once again configure your computer as instructed
and
Make sure that you have entered the
Login
information correctly
according to the Information provided by your service provider.
