20
Troubleshooting
Need help troubleshooting?
Call Toll Free 1-800-218-6172
or visit
www.ecopurehome.com/brita
Problem: Chlorine taste and/or odor in the RO product water.
Cause:
The level of chlorine in your water supply
exceeds maximum limits, and has
destroyed the Reverse Osmosis mem-
brane.
Correction:
If the water supply contains more than 2.0 ppm of chlorine, addition-
al filtering of the water supply to the Reverse Osmosis is needed.
Contact your local water supplier. Correct this condition before doing
maintenance on the Reverse Osmosis system.
Cause:
The prefilter is no longer removing chlo-
rine from the water supply.
Correction:
Replace the prefilter, postfilter and Reverse Osmosis membrane
cartridges.
See Page 18.
Problem: Other taste and/or odor.
Cause:
Cause:
Postfilter expended.
Reverse Osmosis membrane cartridge
expended.
Correction:
Replace the postfilter cartridge. If taste and odor persist, replace the
prefilter cartridge and Reverse Osmosis membrane cartridge.
See
Page 18.
Cause:
Contamination in product water storage tank.
Correction:
Use sanitizing procedures. Replace prefilter and postfilter cartridges.
See page 14.
Cause:
System contamination.
Correction:
Sanitize entire system. Call 1-800-218-6172 for instructions.
Problem: System makes product water too slowly.
Cause:
Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction:
Increase water pressure, precondition the water, etc., as needed to
conform before doing maintenance on the Reverse Osmosis sys-
tem.
Cause:
Prefilter or Reverse Osmosis membrane
cartridges plugged with sediment.
Correction:
Replace the prefilter cartridge. If rate does not increase, replace the
postfilter cartridge and Reverse Osmosis membrane cartridge.
See
Page 18.
Problem: System makes lower amount of product water than usual.
Cause:
Storage tank air-charge less than
5-7 psi.
Correction:
Open Reverse Osmosis faucet and drain tank until flow slows to a
drip. Keep faucet open and check tank pressure. If low, pressurize
to 6 psi. Close faucet to refill the tank.
Problem: High total dissolved solids (TDS) in product water
Cause:
Water supply to the Reverse Osmosis sys-
tem not within specifications.
Correction:
Increase water pressure, precondition the water, etc., as needed to
conform before doing maintenance on the Reverse Osmosis sys-
tem.
Correction:
Send treated and untreated water samples to a water analysis lab
for testing. It is important to test both the treated and untreated
water to determine system performance. If the TDS is not within the
system’s performance guidelines, replace the prefilter, post filter and
RO membrane cartridges.
Cause:
Plugged drain flow control insert.
Correction:
Replace drain flow control insert.
See page 19.
Problem: Continual water flow to drain and low or no water production.
Cause:
Missing flow control insert in drain port.
Correction:
Make sure flow control insert is in place.
See page 19.
Problem: Water leaking from faucet airgap hole.
Cause:
Drain side of faucet airgap (3/8” black tub-
ing) plugged, restricted or incorrectly con-
nected to drain point.
Correction:
Inspect and eliminate restriction or plug. Check that drain line is
routed properly. Refer to installation instructions for proper drain
connection.
See pages 5 & 9.
Problem: Water leaks at push connect fittings
Cause:
Tubing not cut square.
Correction:
Cut tubing square.
See pages 12 & 13.
Cause:
Tubing not pushed in all the way.
Correction:
Push tubing in all the way.
See pages 12 & 13.
Cause:
Tubing nicked.
Correction:
Remove tube from connection. Remove nicked portion by cutting
tube to shorter length. Reinsert in connection.
See pages 12 & 13.
If removing the drain line, leave in place the fitting that it connects
to.
See page 19.
Cause:
Outer tubing surface finish not smooth.
Correction:
Remove tube from connection. Remove problem area by cutting
tube to shorter length. Reinsert in connection.
See pages 12 & 13.
If removing the drain line, leave in place the fitting that it connects
to.
See page 19.
