Guarantee
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Need help? Give us a call on 0844 701 6273 and speak to one of our trained advisors.
The Bristan Product Guarantee does not
affect your statutory rights as a consumer.
•Need help?
If this product does not function correctly
when first used, contact Bristan Care
Customer Service on 0844 701 6273
where our expert team of advisors will be
able to offer you help and advice.
•Problems during the guarantee period
In the unlikely event that you encounter any
problems with the product during the
guarantee period, contact Bristan Care
Customer Service on 0844 701 6273 with
your proof of purchase and we will work to
resolve the problem quickly.
Bristan Care Customer Support
Bristan customers also benefit from the
support of Bristan Care, our comprehensive
customer support package which offers:
Technical support hotline
(Tel: 0844 701 6273) with access to fully
trained advisors who can offer installation
advice, talk you through quick maintenance
checks, or recommend the best course of
action to fix any problems with a product
Expert advice
Find easy to follow ‘how to’ video guides
and technical FAQs online at
www.bristan.com. Our guides take you
step-by-step through many product
installations and you can find plenty of easy
guides to quick product fixes and servicing.
Spare parts
We hold thousands of spares and we keep
them for discontinued products for over
seven years. Spares can easily be ordered
online at www.bristan.com and are
dispatched the same day.
Expert plumbing engineers
If we can’t solve the problem over the
‘phone or with a spare part, then we’ll send
out one of our Bristan Care engineers to
take a look. Bristan Care engineers provide
free support for products that are within
guarantee, but are also available to service
products that are out of guarantee for a
small charge. For details, please call
customer services on 0844 701 6273.
