15
Symptom
Cause
Remedy
Spout does not
operate e.g no
water flow.
Sensor cable not connected.
Check that the sensor cable is
connected. If not connected,
connect sensor cable. Refer to
‘Electrical Connections’ on page
10.
Water supply not turned on.
Turn on water supply and open
any isolation / service valves.
Solenoid valve not opening.
Contact Bristan Customer
Services on 0844 701 6273.
No mains electrical power to
the power supply box.
Connect power supply cable.
Refer to ‘Electrical Connections’
on page 10.
Blockage in water supply
pipework.
Remove pipework and flush to
remove any debris.
Remove inlet filter and clean
under running water.
Inlet water supply pressure too
low.
Refer to ‘Specifications’ section
on page 6.
No power to the
power supply
box.
No Mains power to the power
supply box.
Connect power supply cable.
Refer to ‘Electrical Connections’
on page 10.
Mains power supply failed and
no batteries fitted or batteries
low.
Check mains power supply.
Insert / change batteries. Refer
to ‘Installation - Inserting
batteries’ section on page 9.
Flow or water
too low
Inlet filter is partially blocked.
Clean inlet filter. Refer to
‘Maintenance’ section on page
13-14.
Partially closed stop or service
valve in water supply pipework.
Open stop or service valve.
Inlet water supply pressure too
low.
Adjust inlet water pressure
accordingly. Refer to
‘Specifications’ section on page 6.
Troubleshooting
Need help?
Give us a call on 0844 701 6273 and speak to one of our trained advisers.
