11
Troubleshooting
Problem
Probable cause
Solution
The filter is generating
a light noise during
operation .
The filter can generate a light noise
during operation .
This is normal .
The water output
volume has dropped .
•
The filter is jammed .
•
The filter needs to be replaced .
•
The ball valve or faucet is not
completely turned on .
•
Flush or replace the filter .
•
Replace the filter .
•
Check the water inlet ball
valve, or the faucet to
ensure they are turned on
completely .
The water quality is low .
•
The filter needs to be replaced .
•
The device was not used for a
long period of time (over 3 days) .
•
The quality of the source water
is low .
•
Replace the filter .
•
Turn on and flush the
faucet for 3-5 minutes .
•
Confirm that the water
source is municipal tap
water .
There is water leakage .
A component is damaged .
Cut off the water and power
supply .
There is no water output
after replacing a filter .
There is an air jam .
When replacing a filter, shut off
the power supply, followed by
the water supply . Then replace
the filter, the water supply, and
power supply in that order .
Care and Maintenance
•
Keep this device in a dry and cool place and avoid direct sunshine .
•
Use a clean, soft cloth to remove dust build-up . Do not use soap, detergent, or harsh abrasives .
•
Before going out for an extended period of time, ensure the power and valve are off .
•
Do not position the product in a declining, horizontal, or upturned position .
•
When the water inlet temperature is as low as 32°F (0°C), turn off the water inlet valve and drain the water in the
water purifier to prevent cracks .
