QUESTIONS AND ANSWERS
1.
Who pays false alarm fines?
Because the vast majority of false alarms are outside of Brink’s
control, we require that the customer be responsible for all their
false alarm fines.
2.
How can I avoid false alarms?
Review the instructions on page 1. If you have any further questions,
call Brink’s Customer Service at 1-800-445-0872. Customer Service
is available 24 hours a day, 7 days a week.
3.
If I go on vacation, should I give my master code to my
neighbor who takes care of my house?
It is best not to give out your master code or code word. You can
program an auxiliary code for your neighbor to use. See the
instructions on page 12. An auxiliary code WORD can be added
for their use by calling Brink’s Customer Service at 1-800-445-
0872. You should give your emergency contacts a telephone number
where you can be reached.
4.
How often do I test the system?
You should test the system weekly. Follow the test sequence outline
in the testing section of this manual on page 13. DO NOT try to
test the system by intentionally activating an alarm. This may result
in the unnecessary dispatching of emergency response personnel
to your site and a possible false alarm fine.
5.
Should the smoke/heat detector be cleaned?
Yes. Follow the instructions on page 17.
6.
If I lose electrical power will the system still be functional?
Yes. Each system is equipped with a battery, which normally
provides back-up power from four to six hours. Once electrical power
is restored, the battery will automatically recharge. Like all batteries,
the alarm system battery will eventually need to be replaced. When
this happens, a service call can be scheduled to replace the battery
by calling Brink’s Customer Service at 1-800-445-0872. Brink’s
Customer Service is available 24 hours a day, sevsn days a week.
There will be a charge for this service call unless you purchased
an extended service plan.
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Summary of Contents for BHS-1200
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