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Briggs & Stratton welcomes warranty repair and
apologizes to you for being inconvenienced. Any
Authorized Service Dealer may perform warranty
repairs. Most warranty repairs are handled routinely,
but sometimes requests for warranty service may not
be appropriate. For example, warranty would not apply
if engine damage occurred because of misuse, lack of
routine maintenance, shipping, handling, warehousing
or improper installation. Similarly, warranty is void if
the serial number of the engine has been removed or
the engine has been altered or modified.
If a customer differs with the decision of the Service
Dealer, an investigation will be made to determine
whether the warranty applies. Ask the Service Dealer
to submit all supporting facts to his Distributor or the
Factory for review. If the Distributor or the Factory
decides that the claim is justified, the customer will be
fully reimbursed for those items that are defective. To
avoid misunderstanding which might occur between
the customer and the Dealer, listed below are some of
the causes of engine failure that the warranty does not
cover.
Normal wear:
Engines, like all mechanical devices, need periodic
parts service and replacement to perform well.
Warranty will not cover repair when normal use has
exhausted the life of a part or an engine.
Improper maintenance:
The life of an engine depends upon the conditions
under which it operates, and the care it receives.
Some applications, such as tillers, pumps and rotary
mowers, are very often used in dusty or dirty
conditions, which can cause what appears to be
premature wear. Such wear, when caused by dirt,
dust, spark plug cleaning grit, or other abrasive
material that has entered the engine because of
improper maintenance, is not covered by warranty.
This warranty covers engine related defective
material and/or workmanship only, and not
replacement or refund of the equipment to which
the engine may be mounted. Nor does the
warranty extend to repairs required because of:
1. PROBLEMS CAUSED BY PARTS THAT ARE
NOT ORIGINAL BRIGGS & STRATTON PARTS.
2. Equipment controls or installations that prevent
starting, cause unsatisfactory engine performance,
or shorten engine life. (Contact equipment
manufacturer.)
3. Leaking carburetors, clogged fuel pipes, sticking
valves, or other damage, caused by using
contaminated or stale fuel.
4. Parts which are scored or broken because an
engine was operated with insufficient or
contaminated lubricating oil, or an incorrect grade
of lubricating oil (check and refill when necessary
and change at recommended intervals.) OIL
GARD may not shut down running engine. Engine
damage may occur if oil level is not properly
maintained.
5. Repair or adjustment of associated parts or
assemblies such as clutches, transmissions,
remote controls, etc., which are not manufactured
by Briggs & Stratton.
6. Damage or wear to parts caused by dirt, which
entered the engine because of improper air
cleaner maintenance, re-assembly, or use of a
non-original air cleaner element or cartridge. (At
recommended intervals, clean and and/or replace
the filter as stated in the Operator’s Manual.
7. Parts damaged by over-speeding, or overheating
caused by grass, debris, or dirt, which plugs or
clogs the cooling fins, or flywheel area, or damage
caused by operating the engine in a confined area
without sufficient ventilation. Clean engine debris
at recommended intervals as stated in the
Operator’s Manual.
8. Engine or equipment parts broken by excessive
vibration caused by a loose engine mounting,
loose cutter blades, unbalanced blades or loose or
unbalanced impellers, improper attachment of
equipment to engine crankshaft, over-speeding or
other abuse in operation.
9. A bent or broken crankshaft, caused by striking a
solid object with the cutter blade of a rotary lawn
mower, or excessive v-belt tightness.
10. Routine tune-up or adjustment of the engine.
11. Engine or engine component failure, i.e.,
combustion chamber, valves, valve seats, valve
guides, or burned starter motor windings, caused
by the use of alternate fuels such as, liquified
petroleum, natural gas, altered gasolines, etc.
Warranty service is available only through
authorized service dealers by Briggs & Stratton
Corporation. Locate your nearest Authorized
Service Dealer in our dealer locator map on
www.briggsandstratton.com or by calling
1-800-233-3723, or as listed in the ‘Yellow Pages
t
’.
ABOUT YOUR ENGINE WARRANTY
Summary of Contents for 21000 Series
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