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67
16 Troubleshooting
Scenario
Detection
Resolution
Loss of recording data
1. ERR light will be visible on the MDR
unit LED panel
2. ERR light will be shown on the Remote
panel
3. If a sound buzzer is connected to one
of the trigger outputs, a audible alarm
can alert drivers
1. SD card is used to recover data
– see the
manual for recording options
2. Require the LED panel of the MDR or a remote
panel to always be visible to driver
3. A sound buzzer should be installed and
configured to alert drivers to errors.
System Power loss
1. ERR light will be visible on the MDR
unit LED panel and PWR LED will
power down
1. Vehicle Battery should be replaced if it is
suspected of malfunctioning
2. Low Voltage protection feature should be turned
on
3. Fuses may be blown and may need to be
replaced
Data Corruption due to Power loss
1. ERR light will be visible on the MDR
unit LED panel and PWR LED will
power down
1. MDR is powered for few minutes after power
loss to enable closure of recording files
2. UPS accessory can be used to power MDR up
to 30 minutes depending on configuration
Video Loss
1. VLOSS LED will turn on which is found
on the MDR and the Remote panel
2. The trigger output can be used to
trigger a sound buzzer to alert the
driver
1. Cables if possible should not be installed in an
area where these can be tampered with
2. Ensure cable connectors are secure before
driving
No recording on SD or HDD
1. ERR light will be visible on the MDR
unit LED panel
2. ERR light will be shown on the Remote
panel
3. If a sound buzzer is connected to one
of the trigger outputs, a audible alarm
can alert drivers
1. ERR light will be visible on the MDR unit LED
panel
2. ERR light will be shown on the Remote panel
3. If a sound buzzer is connected to one of the
trigger outputs, a audible alarm can alert drivers
4. Ensure that the Overwrite feature is turned on
5. Install 1 TB HDD or 128GB SD card
MCU failure
1. Visible Physical Damage and unable to
connect on PC
1. Retain a backup MCU for a vehicle
2. Ensure supplied USB cable is used
3. Ensure PC is fully upto date with Windows
updates and drivers are installed
Failure due to Environment
1. ERR light will be visible on the MDR
unit LED panel
2. ERR light will be shown on the Remote
panel
3. HDD recording cannot begin (HDD
LED not ON)
1. Driver should wait a few minutes for the internal
heater to heat the HDD to above 0°C
– this will
then start to record
Docking Station Failure
1. No visible PWR LED is on
1. Ensure the MCU KEY is locked
2. Ensure that wires that are being used are
protected by heatshrink
HDD inconsistent functionality (HDD Repair)
1. ERR light will be visible on the MDR
unit LED panel
2. ERR light will be shown on the Remote
panel
1. Customers must follow the MCU removal
procedure as stipulated in the manual