SUMMARY OF EXTENDED WARRANTY PROTECTION
Extended Insurance Application
INSURANCE DETAILS
I agree to pay the breakdown total insurance premium of (see table)
£
.
PAYMENT METHOD
I enclose cheque/Post Order payable to Domestic & General Insurance PLC
Please charge my MasterCard / Visa / Delta / Switch account number
MasterCard / Visa / Delta / Switch expiry date
/
DECLARATION I hereby apply for the Domestic & General Insurance Plan in accordance with the terms and conditions of
your policy. I confirm that the equipment is in good working order and used for domestic purposes only and declare that the
details in this proposal are true and complete to the best of my knowledge and belief
Signature Date
/
/
WARNING: Any false statement may render your policy invalid
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&
WHAT IS PROTECTED:
The cost of repairs to the equipment including parts and labour
charges following mechanical or electrical breakdown. We will
always repair your equipment unless:
a)
We cannot repair it; or
b)
We cannot obtain the spare parts to repair it;
or
c)
If it is under 5 years old and we can replace it
for less than the cost of the repair; or
d)
If it is over 5 years old and the cost of the
repair is more than we will pay - see table
below
Age of Equipment
What we will pay
Over 5 years and up to 6 years
Over 6 and up to 7 years
Over 7 years
50% of the current retail
40% of the current retail
30% of the current retail
(The current retail price is the lowest price reasonably available)
§
We will only replace your equipment if we agree to do so
before a repair is carried out. When we have replaced
your equipment, your plan will end immediately and
there will be no refund of the fee you have paid. When
we have replaced your equipment you may dispose of the
original equipment if it is in your possession.
§
If we do not repair your equipment we will replace it with
equipment of the same make or similar make and
specification. For equipment which is over 5 years old
and up to 6 years old we will ask you to pay 50% of the
current retail price of the equipment. For equipment over
6 years old and up to 7 years old we will ask you to 60%
of the current retail price and for equipment over 7 years
we will ask you to pay 70%. You must also pay us for
our supplier's delivery and/or installation charges and any
outstanding fee instalments. We will not be responsible
for any costs that you may incur to dispose of your
original equipment.
Food spoilage for freezing equipment only: if the equipment breaks
down or there is an accidental failure of the public electricity supply
(except as a result of bad weather) we will provide the cost of:
§
Food spoilt in the freezing compartment (up to the value
of £100 for any one claim); or
§
Hiring temporary freezer space (up to the cost of £50 per
claim) to prevent the food from spoiling. The most we
will pay in any one period of insurance is £500
WHAT IS NOT PROTECTED
c)
Routine maintenance, cleaning, servicing and
descaling
d)
Costs protected by any manufacturer's,
suppliers or installers guarantee or warranty.
e)
Costs arising form not following the
manufacturers instructions
f)
Costs arising from using your equipment in a
non-domestic environment, unless we agree to
the use in writing, beforehand
g)
Accidental damage, theft, attempted theft,
malicious damage or damage caused by fire or
explosion
a)
Costs arising from being unable to use the
equipment or from damage caused when your
equipment breaks down.
b)
The cost of replacing any item or accessory
that is intended to be replaceable. These
include: fuses, batteries, light bulbs,
fluorescent lights, fluorescent tubes and
related starters, filters, attachments, spark
plugs, cables, plugs or light covers. We will
also not protect the following: ceramic or
glass surface, oven liners.
GOVERNING LAW AND STATUTORY RIGHTS
Purchasing this plan doesn't affect your statutory rights. The plan is
governed by English law unless we have agreed otherwise with you
RIGHTS OF THIRD PARTIES
This plan is for the benefit of you and anyone else we have agreed
with you. No benefits will be given to anyone else.
TRANSFERRING YOUR PLAN
You can transfer your plan to a new owner of the equipment as long
as you give us written details of the new owner. Your plan cannot be
transferred to any other piece of equipment.
CANCELLING YOUR PLAN
a)
You may cancel this plan at any time by
giving 14 days notice in writing.
b)
If you cancel the plan during the period
covered by the manufacturers guarantee, and
you have made no claims under this plan, we
will give you a full refund.
c)
If you cancel the plan after the manufacturers
guarantee has run out and you have not made
a claim, we will refund the part of your fee
relating to the remaining full months
protection. We will not make any refunds if
you have made any claims during the period
of insurance.
d)
If we cancel this plan, we will do so in writing
giving you 14 days notice to your last known
address. We will refund to you the part of the
fee relating to the remaining full months
protection.
HOW TO CONTACT US OR COMPLAIN
§
call our customer service department on
08705 490 000:
§
write to the customer care manager at
Domestic & General Insurance PLC, Leicester
House, 17 Leicester St, Bedworth,
Warwickshire, CV12 8JP
§
Email us at
or by
clicking on 'contact us' at
www.domgen.com
We want you to contact us so that we know what you think of us and
the services we provide. We hope you are satisfied with the services
we provide. If you are not satisfied, you can ask for your case to be
reviewed by us and a final decision made on behalf of the managing
director.
If you are still not satisfied you can ask the Financial Ombudsman
Service to review your case. They can be contacted at:
South Quay Plaza, 183 Marsh Wall, London E14 9SR
Telephone 0845 080 1800
Email:
DATA PROTECTION
Your details will be held and used by Domestic & General Services
Limited and Domestic & General Insurance PLC and Brandt Group
to provide customer
services, information about extended warranties and for other
marketing purposes. We will disclose your information to our
service providers and agents for these purposes. Your details may
also be used by us or carefully selected third parties for other
marketing purposes. We and the third parties may contact you by
mail, telephone or email. If you do not wish third parties to receive
your data or do not wish for us to use your data for other marketing
purposes please put an X in this box.
To help keep your details accurate we may use information we
receive from our partners. You can ask for a copy of your details (for
a small fee) and to correct any in accuracies. To make sure we
follow your instructions correctly and to improve our service we
may monitor or record our communications with you. Please note
that failure to provide some or all of the information requested does
not affect your statutory rights but may affect the quality of the
service provided.
TELEPHONING US
We may record your telephone calls with our representatives to
monitor and improve the quality of the service we provide.
N.B. Protection is subject to the Terms & Conditions of the plan
issued. A specimen of the plan giving full details of exclusions and
conditions can be obtained on request. Copies of any correspondence
relating to this application should be kept by the propose. A copy of
the accepted application form is available for up to 3 months after its
completion. Purchasing a Domestic & General breakdown insurance
plan does not limit your protection under the manufacturer's
guarantee, not does it affect your statutory rights.
UNDERWRITTEN BY:
DOMESTIC & GENERAL INSURANCE PLC
SWAN COURT, MANSELL ROAD,
WIMBLEDON, LONDON SW19 4AA
REGISTED NO. 485850 ENGLAND REGISTERED
OFFICE AT ABOVE ADDRESS
A MEMBER OF THE ASSOCIATION OF BRITISH
INSURERS AND OF THE INSURANCE
OMBUDSMAN SERVICE
UK ONLY
99626021 11/02
