Basic Troubleshooting Guide
66
Protocol error
Printer has received an
unknown or invalid
command from the
computer.
• Press the
pause
key to skip the
command.
or
• Press the
cancel
key to cancel
the print job.
Ribbon too
Narrow for
Label
Ribbon is smaller than
the width of the installed
supply.
Install recommended larger
ribbon or select Enter to bypass
the error and the printer will load
primary ribbon settings for Hassle
Free mode and will allow printing.
Voltage error
An incorrect voltage is
detected.
Note the details reported on this
error, then recycle power to the
printer. If the error does not clear,
call service.
Wrong revision
The firmware that is
loaded or is being loaded
into the printer is not
compatible with the
hardware configuration.
Obtain the correct firmware for
this printer and load it.
Error messages
Cause
Remedy
