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309416
01/31/2012
An approved claim depends on the following provision:
1. An RGA # must be issued by BOSS INDUSTRIES. (See filing procedures.)
2. Failed part must be returned within 30 days of original invoice date, freight prepaid, with RGA #.
3. Part is determined to be defective.
4. Workmanship is determined to be defective.
5. Machine is within warranty period.
6. Machine has been operated within design conditions.
Claims made through distributors must be verified by distributor prior to contacting BOSS INDUSTRIES.
Warranty
10.6 Warranty Claims Provisions
10.7 Damage in Transit
Do not return damaged merchandise to BOSS INDUSTRIES, please follow claim procedure.
1. Loss in transit:
The merchandise in our kit or provided in our factory installations has been thoroughly inspected or
carefully installed and tested before leaving our plant. However, regardless of the care taken at the
factory, there is a possibility that damage may occur in shipment. For this reason, it is recommended
that the unit be carefully inspected for evidence of possible damage or malfunction during the first few
hours of operation. Responsibility for the safe delivery of the kit or factory installed unit was assumed
by the carrier at the time of shipment. Therefore, claims for loss or damage to the contents of the kit or
factory installed unit should be made upon the carrier.
2. Concealed loss or damage:
Concealed loss or damage means loss or damage, which does not become apparent until the kit is
unpacked or the factory-installed unit is run by the end-user. The contents of the kit or factory installed
unit may be damaged due to rough handling while in route to its destination, even thought the kit or
factory installed unit shows no external damage. When the damage is discovered upon unpacking,
make a written request for inspection by the carrier agent within fifteen days of delivery date. Then file
a claim with the carrier since such damage is the carrier’s responsibility.
By following these instructions carefully, we guarantee our full support of your claims, to protect you
against loss from concealed damage.
3. Visible Loss or Damage
Any external evidence of loss or damage must be noted on the Freight Bill or Express Receipt, and
signed by the carrier’s agent. Failure to adequately describe such external evidence of loss, or damage
may result in the carrier refusing to honor a damage claim. The carrier will supply the form required to
file such a claim.
