2 0 - E N G L I S H
T R O U B L E S H O O T I N G
Symptom Solution
Intermittent
or no audio
• Unmute the system.
• Increase the volume.
• Ensure that the soundbar’s HDMI™ cable is inserted into a connector on your
TV labeled
ARC
or
Audio Return Channel
. If your TV does not have an HDMI
(ARC) connector, connect to the soundbar using the optical cable (refer to the
SoundTouch® 300 owner’s guide).
• Insert the soundbar’s optical cable into a connector on your TV labeled
Output
or
OUT
, not Input or IN.
• Ensure that your TV can output audio from connected sources and that audio
output is enabled (refer to your TV owner’s guide).
• Repeat the pairing process (see page 10).
• If your source is connected to your TV:
–
Select the correct TV input (refer to the SoundTouch® 300 owner’s guide).
–
Plug your source directly to the soundbar and select the appropriate
settings in the SoundTouch® app to play audio directly from the source
(refer to the SoundTouch® 300 owner’s guide).
Poor or
distorted
sound
• Test different sources if available.
• Remove all protective films from the bass module.
• Run ADAPTiQ® audio calibration (see page 12).
Bass is too
heavy or low
• Adjust the bass setting of the system (see page 14).
• Run ADAPTiQ audio calibration (see page 12).
• Move the bass module away from nearby walls and corners.
