Bosch XQG100-WNB254X00W User Manual And Installation Instructions Download Page 40

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Troubleshooting

Fault

Cause and troubleshooting

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

Water level measurement system is defective.

▶

Call the after-sales service.
→

"Customer Service", Page 49

lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 33

Water level is too high.

▶

Select a suitable programme for draining.
→

"Programmes", Page 26

flashes.

Door is not closed.

Close the door.

Press

⁠

开始

添衣

to start the programme.

Laundry is caught in the door.

Open the door again.

Remove any trapped laundry.

Close the door.

Press

⁠

开始

添衣

to start the programme.

Drum cleaning is required.

▶

→

"Cleaning the drum", Page 34

"H:95" lights up altern-
ately with "End".

The water pressure is low.

▶

See
→

", Page 40

All other error codes.

Malfunction

▶

Call the after-sales service.
→

"Customer Service", Page 49

The appliance is not
working.

The mains plug of the power cord is not plugged in.

▶

Connect the appliance to the power supply.

The circuit breaker in the fuse box has tripped.

▶

Check the circuit breaker in the fuse box.

There has been a power cut.

▶

Check whether the lighting in your kitchen or other
appliances are working.

The programme does
not start.

You have not pressed

⁠

开始

添衣

▶

Press

⁠

开始

添衣

Summary of Contents for XQG100-WNB254X00W

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washer dryer XQG100 WNB254X00W en User manual and installation instructions ...

Page 2: ... the appliance 15 4 7 Aligning the appliance 16 4 8 Connecting the appliance to the electricity supply 17 5 Familiarising yourself with your appliance 18 5 1 Appliance 18 5 2 Detergent drawer 19 5 3 Control panel 19 6 Before using for the first time 20 6 1 Starting an empty washing cycle 20 7 Display 21 8 Buttons 24 9 Programmes 26 10 Accessories 30 11 Laundry 30 11 1 Preparing the laundry 30 12 D...

Page 3: ...rawer 34 16 3 Cleaning the drain pump 35 17 Troubleshooting 38 17 1 Emergency release 48 18 Transportation storage and disposal 48 18 1 Removing the appliance 48 18 2 Inserting the transit bolts 48 18 3 Using the appliance again 48 18 4 Disposing of old appliance 49 19 Customer Service 49 19 1 Product number E Nr and production number FD 49 20 Consumption values 50 21 Technical data 50 22 Applicab...

Page 4: ... and freshening up fabrics that are washed with water and suitable for dryers In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided...

Page 5: ...trol Never connect the appliance to a circuit that is regularly switched on and off by the energy supplier When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that...

Page 6: ... hoses and power cords in such a way that there is no risk of tripping If the appliance is moved by holding onto protruding components such as the appliance door the parts may break off Do not move the appliance by holding onto protruding parts CAUTION Risk of cutting Touching sharp edges on the appliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when in...

Page 7: ...repair so that the appliance door will no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of explosion If there is coal dust or flour in the air around the appliance this may cause an explosion Keep the area around the appliance clean during o...

Page 8: ...ing WARNING Risk of fire If drying is interrupted early the laundry is not cooled sufficiently and may ignite Do not interrupt the drying programme early If drying is interrupted early remove the laundry immediately and spread it out CAUTION Risk of injury The covering plate may break if you stand on or climb onto the appliance Do not stand on or climb onto the appliance The appliance may tip over...

Page 9: ...gerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam o...

Page 10: ... additional connecting elements such as adapters exten sions valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at lea...

Page 11: ...he appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the appli ance afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the residual moisture in the laundry...

Page 12: ...ppliance These marks will disappear after the first wash cycle The delivery consists of the following Washer dryer Accompanying documents Transit bolts Removing the transit bolts Page 14 Cover caps Water inlet hose Connecting the water inlet hose Page 15 Screws and cover plate 4 3 Requirements for the in stallation location WARNING Risk of electric shock The appliance contains live parts Touching ...

Page 13: ...d the appliance 4 4 Removing the foam block To prevent damage during transit the appliance is fitted with a foam block which must be removed before using the appliance for the first time If in doubt contact a specialist to have it removed WARNING Risk of injury When the appliance is tilted the ap pliance may tip over Tilt the appliance carefully Do not tilt the appliance on your own ATTENTION If t...

Page 14: ...the base plate Note If necessary secure the bot tom cover with screws 4 5 Removing the transit bolts The appliance is secured for trans portation using transit bolts on the rear of the appliance Note Keep the transit bolt screws and the sleeves in a safe place for fu ture transport Page 48 1 Pull the hoses out of the holders 2 Unscrew and remove all screws for the 4 transit bolts with a WAF 13 wre...

Page 15: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 6 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 16: ... maximum 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 30 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 30 4 7 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts us...

Page 17: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 50 2 Check the mains plug is inserted pro...

Page 18: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 35 2 Door 3 Detergent drawer Page 19 4 Control panel Page 19 5 Water outlet hose Page 16 6 Power cord Page 17 7 Transit bolts Page 14 ...

Page 19: ...ver 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 4 1 Programmes Page 26 2 Programme selector Page 31 3 Display 4 Buttons ...

Page 20: ...e detergent drawer 4 Pour standard washing powder into compartment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 5 Push in the detergent drawer 6 Press 开始添衣 Start Reload to start the programme a The display shows the remaining programme duration a After the progra...

Page 21: ...1 Ready in time Buttons Page 24 7 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 24 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 24 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted or co...

Page 22: ...quent drying is activ ated Dry Drying is activated SpeedPerfect Short wash activated Buttons Page 24 Blood The stain type is activated Soil and sand The stain type is activated Sweat The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the 筒洗烘 programme for cleaning and caring for the drum and the outer tub Cleaning the drum Pa...

Page 23: ...Display en 23 display Designation Description Tap No water pressure The water pressure is too low E 35 10 1 Error Error code error display signal 1 Example ...

Page 24: ...gramme end The programme duration is already in cluded in the set number of hours Once the programme has started the programme duration is displayed 转速 SpinSpeed Multiple selection Basic settings Page 34 提速 Speed Activate Deactivate Activate or deactivate a shorter pro gramme duration Note Energy consumption increases The washing result is not affected by this 加漂洗 RinsePlus 1 2 3 Activate or deact...

Page 25: ...t ive for up to approx 10 minutes after the programme starts 除渍 Stain Removal Multiple selection Select the type of stain The temperature drum movement and soaking time are all adjusted to suit the type of stain 加烘干 Wash Dry When is selected only washing is activated When is selected washing with subsequent drying is activated When is selected only drying is activated Note For the adjustable combi...

Page 26: ...n thetic or blended fabrics Suitable for killing dust mites Programme setting Max 60 C Max 1400 rpm 4 0 2 5 混合 Mix Wash items made from cotton linen or syn thetic or blended fabrics Suitable for lightly soiled laundry Programme setting Max 60 C Max 1400 rpm 4 0 2 5 贴身衣物 Underwear Wash particularly delicate washable items made from synthetic fabrics silk or Lycra e g lacy negligees Use a detergent ...

Page 27: ...pm 6 5 5 0 冲锋衣 Outdoor Wash all weather and outdoor clothing with membrane technology and water resistant equipment Suitable for washing and then waterproofing Use a detergent for outdoor fabrics Use a waterproofing agent that is suitable for machine washing Do not use fabric softener Place the detergent for outdoor fabrics in compartment II in the detergent drawer and the waterproofing agent in t...

Page 28: ...ime If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Temperature settings 90 C Antibacterial programme Use wash ing powder or a detergent that contains bleach 40 C Antibacterial programme Use wash ing powder or a detergent for cleaning drums Rinse the drum to remove hair and fluff Use washing powder or a detergent that con tains bleach Halve the amount of ...

Page 29: ... If you use the 微蒸空气洗 programme often without washing in between this may cause odours in the appliance 3 1 0 随心控时 MyTime Wash items made from cotton linen or syn thetic or blended fabrics Short programme for items of lightly to nor mally soiled laundry Note If you only want to dry the laundry and not wash it press 加烘干 Programme setting Max 40 C Max 1200 rpm 2 0 7 0 洗烘60 Wash Dry 60 Wash and dry i...

Page 30: ...nning the QR code in the table of contents or on www bosch home cn 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed cover...

Page 31: ...nts or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance operation 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 13 1 Switching on the appli ance Requirement The appliance has been correctly i...

Page 32: ...d 2 If is selected the laundry is not spun and the water is drained after rinsing Notes If the laundry is not removed the Anti Crease programme starts after 15 minutes The programme takes around 30 minutes The display shows 0 00 and End alternately and appears Press any button to stop the Anti Crease programme and to remove the laundry If Hot appears the appliance cools the laundry When Hot goes o...

Page 33: ...aundry 1 Open the appliance door 2 Remove the laundry 13 12 Switching off the appli ance 1 Turn the programme selector to 停止 2 Turn off the tap 3 Wipe the rubber gasket dry and re move any foreign objects 4 Leave the appliance door and de tergent drawer open so that resid ual water can evaporate 14 Childproof lock Secure your appliance against being operated unintentionally using the controls 14 ...

Page 34: ...ual by scanning the QR code in the table of contents or on www bosch home cn 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door op...

Page 35: ...he drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 5 Slide a sufficiently large container under the opening 6 Take the drain hose out of the holder ...

Page 36: ...etergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder Cleaning the drain pump Requirement The drain pump is empty Page 35 1 Since water may remain in the drain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Insert the pump cap ...

Page 37: ...Cleaning and servicing en 37 4 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 5 Insert and close the service flap 2 1 ...

Page 38: ... drying 1 Remove the laundry from the drum as soon as the drying programme has finished 2 Spread the items of laundry for cooling Unsuitable programme for the type of fabric Set the suitable programme for the type of fabric Easy Care fabrics are dried for too long Spin noise during the drying phase Thermal spinning is active The drying time is too long The ambient temperature is greater than 30 C ...

Page 39: ...t not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the same load Unapproved extension installed on the water drain hose Remove any unapproved extensions from the water hose Connecting the appliance Page 15 The pump cap is not fully screwed in Ensure that the pump cap is screwed in all the way into the appliance The handl...

Page 40: ...rt the programme Laundry is caught in the door 1 Open the door again 2 Remove any trapped laundry 3 Close the door 4 Press 开始添衣 to start the programme Drum cleaning is required Cleaning the drum Page 34 H 95 lights up altern ately with End The water pressure is low See Page 40 All other error codes Malfunction Call the after sales service Customer Service Page 49 The appliance is not working The ...

Page 41: ...ning Programmes Page 26 Power failure Open the door using the emergency release Emergency release Page 48 The water is not drain ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 3...

Page 42: ...ked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle No water is visible in the drum Water is b...

Page 43: ...rum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme The spin programme does not start Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not...

Page 44: ...hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the 单脱水 programme Unbalance load detection system is using a reduced sp...

Page 45: ...water 1 Not a fault 2 Make sure that the water tap also remains open during the drying phase Drying programme does not start Door is not closed 1 Close the door 2 Press 开始添衣 to start the programme No drying programme is selected Select a suitable drying programme Programmes Page 26 The laundry is too damp Unsuitable programme for the type of fabric There has been a power cut Check whether the lig...

Page 46: ...ally This may change the programme duration Not a fault no action required The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle Foam detection ...

Page 47: ...Troubleshooting en 47 Fault Cause and troubleshooting 开始添衣 cannot be operated Drying phase active Not a fault no action required ...

Page 48: ...oving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home cn 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 35 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance f...

Page 49: ...ic equipment WEEE The guideline determ ines the framework for the return and recycling of used appliances as applicable throughout the EU 19 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Detailed information on the warranty period and terms of warranty in your country is av...

Page 50: ...ccordance with GB19606 21 Technical data Appliance height 84 8 cm Appliance width 59 8 cm Appliance depth 59 0 cm Weight 80 1 kg1 1 Depending on the appliance spe cifications Maximum load 10 0 kg Mains voltage 220 V 50 Hz Minimum in stallation protec tion 10A Nominal power 1900 W Nominal power drying 2000 W Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the wa ter inlet hos...

Page 51: ...des of energy efficiency and water efficiency for household electric washing machines GB 4706 24 Safety of house hold and similar electrical appli ances Particu lar requirements for washing ma chines GB T 4288 Household and similar electrical washing ma chines GB 4706 20 Safety of house hold and similar electrical appli ances Particu lar requirements for tumble dryers GB T 23118 Technical re quire...

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Page 56: ... mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001669552 9001669552 020110 en 总经销商博西家用电器中国有限公司地址中国江苏省南...

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