Troubleshooting
en
53
Troubleshooting
Troubleshooting
Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶
Repairs to the appliance should only be carried out by trained specialist
staff.
▶
Only use genuine spare parts when repairing the appliance.
▶
If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Error code / Fault display / Signal
Fault
Cause
troubleshooting
The display goes out and
Start / Reload
flashes.
Energy-saving mode is act-
ive
▶
Press any button.
a
The symbol lights up again.
"E:36 / -10"
Drain pipe or water outlet
hose is blocked.
▶
Clean the drain pipe and the water
outlet hose.
Drain pipe or water drain
hose is caught or jammed.
▶
Ensure that the drain pipe and wa-
ter drain hose are not kinked or
trapped.
Drain pump is blocked.
▶
The water outlet hose is con-
nected too high.
▶
Install the water outlet hose at a
maximum height of 1 metre.
Detergent dosage is too
high.
▶
Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).
▶
Reduce the amount of detergent for
the next washing cycle with the
same load.
Unapproved extension in-
stalled on the water drain
hose.
▶
Remove any unapproved exten-
sions from the water hose. Connect-
ing the appliance
Summary of Contents for WIW28501GB
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