Bosch WGG254A0ES User Manual And Installation Instructions Download

Page: 41 / 56

Troubleshooting

Fault

Cause and troubleshooting

"E:36 / -10"

▶

Remove any unapproved extensions from the water
hose.
→

"Connecting the appliance", Page 14

The pump cap is not fully screwed in.

▶

Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
→

"Cleaning the drain pump", Page 38

"E:10 / -00 / -10 /
-20"

The pump for the intelligent dosing system is blocked.

Switch off the appliance.

Clean the pump unit.
→

"Cleaning the detergent drawer", Page 35

If this display appears again, call customer service.
→

"Customer Service", Page 51

Note:

You can start the washing programme if you de-

activate the intelligent dosing system and dose manu-
ally.
→

"Buttons", Page 23

The water pressure is low.
No remedial action possible.
The filters in the water inflow are blocked.

▶

Clean the filters in the water inflow.

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is kinked or jammed.

▶

Ensure that the water inlet hose is not kinked or
jammed.

flashes.

The automatic voltage control system detects an un-
authorised voltage under-usage.

▶

No remedial action possible.

Note:

If the power supply is stable, the programme

continues to run as normal.
Voltage under-usage may cause extension of a pro-
gramme.
No remedial action possible.

lights up.

The temperature is too high.

▶

Wait until the temperature has dropped.

▶

→

"Cancelling the programme", Page 31

Water level is too high.

Summary of Contents for WGG254A0ES

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WGG254A0ES en User manual and installation instructions ...

Page 2: ...pliance to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 18 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 23 9 Programmes 25 10 Accessories 29 11 Laundry 29 11 1 Preparing the laundry 29 12 Detergents and care products 30 13 Basic operation 30 13 1 Switching o...

Page 3: ...um 34 17 2 Cleaning the detergent drawer 35 17 3 Cleaning the drain pump 36 18 Troubleshooting 40 18 1 Emergency release 50 19 Transportation storage and disposal 50 19 1 Removing the appliance 50 19 2 Inserting the transit bolts 50 19 3 Using the appliance again 50 19 4 Disposing of old appliance 51 20 Customer Service 51 20 1 Product number E Nr and production number FD 51 21 Consumption values ...

Page 4: ...ucts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been inst...

Page 5: ...e e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power c...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...ust be re placed by the manufacturer the manufacturer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s ori...

Page 10: ...s valves or similar Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water press...

Page 11: ...washing temperature for lightly and normally soiled laundry a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn redu...

Page 12: ...e properly or this may result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 29 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear af...

Page 13: ...n joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the hoses between the wall and the appliance 4 4 Rem...

Page 14: ...4 sleeves 5 Put on the 4 cover caps 6 Press down on the 4 cover caps 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose 2 Connect the water inlet hose to a tap 26 4 mm 3 4 3 Open the water tap carefully and check that the connection points are tight ...

Page 15: ... cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 29 Plastic pipe with rubber sleeve or gully Fix and secure the water outlet hose with an el bow Page 29 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance from moving align the appliance cor rectly 1 Loosen the lock nuts using...

Page 16: ...ing so hold the foot tight and do not adjust its height 4 7 Connecting the appliance to the electricity supply 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 54 2 Check the mains plug is inserted properly ...

Page 17: ...rview of the parts of your appliance here 1 2 4 6 3 5 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 36 2 Door 3 Detergent drawer Page 18 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 ...

Page 18: ...rtment 2 Dispenser for fabric softener 3 Dispenser for detergent 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes 2 Programme selector Page 30 3 Display Page 20 4 Buttons Page 23 ...

Page 19: ...e of water into the manual dosing compartment 5 Add washing powder to the manual dosing compartment To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Inicio Pausa Carga Start Reload Pause to start the programme a The display shows th...

Page 20: ... 10 1 Ready in time Buttons Page 23 10 0 kg 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 No spin cycle draining only 90 Temperature Set temperature in C Buttons Page 23 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes The programme can be star ted ...

Page 21: ...ore water and a rinse cycle is activated Rinse Hold Rinse Hold is activated SpeedPerfect Short wash activated Buttons Page 23 Blood The stain type is activated Grass The stain type is activated Red Wine The stain type is activated Grease and oil The stain type is activated Reminder to clean the drum Flashes Drum is dirty Run the Limp tambor programme for cleaning and caring for the drum and the ou...

Page 22: ...age control system detects impermissible voltage drops This will pause the programme Note The programme will continue when the voltage is permissible again Voltage control system Flashes The programme has been paused because of impermissible voltage drops The voltage is permissible again and the programme will continue Note The programme duration is exten ded Door Lights up The door is locked and ...

Page 23: ... to suit the type of stain İ DOS Activate Deactivate Basic dosage Briefly press the button to activate or deactivate the intelligent dosing sys tem for fabric softener or liquid de tergent Press the button for approx three seconds to set the basic dosage Intelligent dosing system Page 32 Terminado en em Ready in Up to 24 hours Set the programme end The programme duration is already in cluded in th...

Page 24: ...pensed automatically for the prewash and the main wash If the intelligent dosing system is de activated place the detergent for the prewash directly in the drum Fácil Reduced Ironing Activate Deactivate Activate or deactivate the reduced creasing programme In order to reduce creasing in the laundry the spin cycle and the spin speed are adapted The laundry is damp enough after washing that it needs...

Page 25: ...The washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be...

Page 26: ...x 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programme setting Max 1400 rpm Spin Drain Spin and drain the water If you only want to drain the water activate The laundry is not spun Programme setting Max 1400 rpm Higiene Plus Hygiene Plus Wash hard wearing items made from cotton linen or blended fabrics Suitable for allergy sufferers and for strict hygiene requirements N...

Page 27: ...asy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Limp tambor Drum Clean Cleaning and caring for the drum Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period of non use Use washing powder or a detergent t...

Page 28: ...Max load kg The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate Speed Perfect The maximum load is reduced to 2 0 kg Programme setting Max 40 C Max 1200 rpm 1 Speed Perfect activated ...

Page 29: ...y may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty any pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Close all zips Velcro fasteners hooks and eyes Tie cloth belts apron strings etc together or use a laundry bag Tie...

Page 30: ...eration 13 Basic operation operation Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Turn the programme selector to a programme a An audible function test is carri...

Page 31: ...m rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows either the pro gramme duration or the Ready in time a After the programme has ended the display shows End 13 7 Adding laundry 1 Press Inicio Pausa Carga The appliance pauses Note If appears it is not pos sible to add laundry When goes out it is possible to add laundry 2 Ope...

Page 32: ...splay 15 Intelligent dosing sys tem The optimum quantities of liquid de tergent and fabric softener are dis pensed automatically depending on the programme and settings 15 1 Starting the programme with intelligent dosing system If you do not want to dose liquid de tergent and fabric softener manually use the intelligent dosing system This function is available depending on the selected programme a...

Page 33: ...t to use the intelligent dos ing system or if the appliance dis plays an indication during operation of the appliance fill the dispensers Note Fill the dispensers only with suitable detergent and care products Page 30 If you want to add more liquid deter gent or fabric softener in the dis penser use the same product If you want to replace the liquid de tergent or fabric softener in the dis penser ...

Page 34: ...r needs Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 17 Cleaning and servi cing To keep your appliance working effi ciently for a long time it is important to clean and maintain it carefully Note You can find further information in the digital instruction manual by scanning the QR code in the table...

Page 35: ...l components may be damaged if they come into contact with liquids Do not clean the pump unit in the dishwasher and do not immerse it in water Protect the electrical connection on the rear against water deter gent and fabric softener residue 1 Switch off the appliance Switching off the appliance Page 32 2 Pull out the detergent drawer 3 Press down on the insert and re move the detergent drawer 4 R...

Page 36: ...r cover and pump unit and reinsert them 10 Clean the housing of the detergent drawer in the appliance 11 Push in the detergent drawer 17 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the water tap 2 Switch off the appliance 3 Disconnect the appliance s mains plug from the power supply ...

Page 37: ...ke the drain hose out of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 38: ...rain pump unscrew the pump cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap 5 Screw the pump cap as far as it will go 90 The handle on the pump cap must be in a vertical position 6 Insert and close the service flap 2 1 ...

Page 39: ...straight into the outlet in the next wash run the programme after you have emptied the drain pump 1 Turn on the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into the manual dosing compartment 5 Select a suitable programme for draining Programmes Page 25 ...

Page 40: ...de is active Press any button a The symbol lights up again E 36 10 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 36 The water outlet hose is connected too high Install the water ou...

Page 41: ...tart the washing programme if you de activate the intelligent dosing system and dose manu ally Buttons Page 23 The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed flashes The autom...

Page 42: ...too high If you dose manually reduce the amount of deter gent for the next washing cycle with the same load Additional water is added Do not add any extra water to the appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in t...

Page 43: ...in call customer service Customer Service Page 51 Note You can start the washing programme if you de activate the intelligent dosing system and dose manu ally Buttons Page 23 The door cannot be opened The temperature is too high Wait until the temperature has dropped Cancelling the programme Page 31 Water level is too high Select a suitable programme for draining Programmes Page 25 Power failure O...

Page 44: ...y into the appliance The handle on the pump cap must be in a vertical position Cleaning the drain pump Page 38 Water is not flowing in Detergent is not being dispensed You have not pressed Inicio Pausa Carga Press Inicio Pausa Carga The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure...

Page 45: ...ions and move ment of the appliance whilst spinning Appliance is not correctly aligned Aligning the appliance Page 15 The appliance feet are not fixed Secure the appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Drum rotates water does not flow in Load detection is active Not a fault no action required Note The load detection can t...

Page 46: ...hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped The unbalanced load detection system has interrupted the spin cycle because the laundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the...

Page 47: ... Unsuitable programme for the type of fabric Select the programmes that are suitable for the type of fabric The spin result is not satisfactory The laun dry is too wet too damp A low spin speed is selected The next time you run a wash cycle set a higher spin speed Start the programme Fácil is activated Select the programmes that are suitable for the type of fabric Drain pipe or water outlet hose i...

Page 48: ...ser Cleaning the detergent drawer Page 35 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 33 Basic dosage is not correctly adjusted If intelligent dosing is activated reduce the basic dosage Page 34 Detergent residue on the dry laundry Detergents may contain water insoluble substances that deposit on the laundry Brush out the laundry after washing and drying Unsuitable det...

Page 49: ...gent drawer Page 35 3 Clean the dispenser 4 Refill the dispenser Filling the dispensers Page 33 Water is leaking out at the water inlet hose Water inlet hose is not correctly securely connected 1 Connect the water supply hose correctly Connecting the water inlet hose Page 14 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the da...

Page 50: ...ving the appliance Note You can find further information in the digital instruction manual by scanning the QR code in the table of contents or on www bosch home com 1 Turn off the water tap 2 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 36 6 Detach the hoses 7 Empty the dispensers 19 2 Inserting the transit bolts Secure the appliance...

Page 51: ...roughout the EU 20 Customer Service If you have any queries on use are unable to rectify faults on the appli ance yourself or if your appliance needs to be repaired contact Cus tomer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on...

Page 52: ...en Customer Service 52 Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly ...

Page 53: ...re 1 Eco 40 602 10 0 3 50 1 250 60 0 45 1400 50 00 Eco 40 602 5 0 2 58 0 650 45 0 35 1400 50 00 Eco 40 602 2 5 2 50 0 300 40 0 26 1400 54 00 Algodón Al godão 20 C 10 0 3 15 0 350 88 0 21 1400 48 00 Algodón Al godão 40 C 10 0 3 15 1 200 88 0 43 1400 48 00 Algodón Al godão 60 C 10 0 3 15 1 450 88 0 55 1400 48 00 Sintéticos 40 C 4 0 2 29 0 770 62 0 42 1200 30 00 Mix 40 C 4 0 1 00 0 620 42 0 41 1400 5...

Page 54: ...gth of the wa ter outlet hose 150 cm Length of the power cord 160 cm 1 Depending on the appliance spe cifications You can find more information about your model online at https eprel ec europa eu 1 This web address is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in...

Page 55: ......

Page 56: ...ooking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001650254 9001650254 020207 en Robert Bosch Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY w...

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