en
Troubleshooting
52
Fault
Cause and troubleshooting
The programme does
not start.
The detergent drawer has not been pushed in as far
as it can go.
▶
Push the detergent drawer in as far as it will go.
The pump for the intelligent dosing system is blocked.
1.
Switch off the appliance.
2.
Clean the pump unit.
→
"Cleaning the detergent drawer", Page 42
3.
If this indicator appears again, call our after-sales
service.
→
Note:
You can start the washing programme if you de-
activate the intelligent dosing system and dose manu-
ally.
→
The door cannot
be opened.
The temperature is too high.
▶
Wait until the temperature has dropped.
▶
"Cancelling the programme", Page 37
Water level is too high.
▶
Start the
Drain
programme.
Power failure.
▶
Open the door using the emergency release.
→
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶
Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶
Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
"Cleaning the drain pump", Page 44
The water outlet hose is connected too high.
▶
Install the water outlet hose at a maximum height of
1 metre.
Detergent dosage is too high.
▶
Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶
If intelligent dosing is activated, reduce the basic
dosage →
.
