Troubleshooting
en
49
Fault
Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
▶
Start the
Spin
programme.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶
Redistribute the laundry in the drum.
Note:
Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶
Start the
Spin
programme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Start the
Rinse
programme.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶
Brush out the laundry after washing and drying.
Home Connect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶
"Activating Wi-Fi on the appliance", Page 33
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1.
Ensure that the home network is available.
2.
Reconnect the appliance to the home network.
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1.
Connect the water supply hose correctly.
→
"Connecting the water inlet hose", Page 14
2.
Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶
Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶
Connect the water outlet hose correctly.
→
"Water outlet connection types", Page 15
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
▶
If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
