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Bosch WAV28L40SG, User Manual And Installation Instructions

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Bosch WAV28L40SG User Manual And Installation Instructions Download Page 53

Troubleshooting

 en

53

Fault

Cause

troubleshooting

⁠

The tap is turned off.

▶

Turn on the tap.

The water inlet hose is
kinked or jammed.

▶

Ensure that the water inlet hose is
not kinked or jammed.

"E:35 / -10"

There is water in the base
trough.

▶

Turn off the water tap.

▶

Call the after-sales service. 

→ 

"Customer Service", Page 61

The appliance is leaking.

▶

Turn off the water tap.

▶

Call the after-sales service. 

→ 

"Customer Service", Page 61

Detergent dosage is too
high.

▶

Immediate measure: Mix one table-
spoon of fabric softener with 0.5
litres of water and pour the mixture
into the left-hand compartment (not
for outdoor clothing, sportswear or
items stuffed with down).

▶

Reduce the amount of detergent for
the next washing cycle with the
same load.

All other error codes.

Malfunction

▶

Call the after-sales service. 

→ 

"Customer Service", Page 61

Malfunctions

Fault

Cause

troubleshooting

The appliance is not work-
ing.

The mains plug of the power
cord is not plugged in.

▶

Connect the appliance to the power
supply.

The circuit breaker is faulty.

▶

Check the circuit breaker in the
fuse box.

There has been a power cut.

▶

Check whether the lighting in your
kitchen or other appliances are
working.

The programme does not
start.

You have not pressed 

Start /

Reload

 

.

▶

Press 

Start / Reload

 

.

Door is not closed.

1.

Close the door.

2.

Press 

Start / Reload

 

 to start

the programme.

Childproof lock is activated.

▶

→ 

"Deactivating the childproof

lock", Page 39

Summary of Contents for WAV28L40SG

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAV28L40SG en User manual and installation instructions ...

Page 2: ... Preparing the laundry 32 Sorting laundry 33 Freshening up laundry 33 Degrees of soiling 33 Care symbols on the care labels 33 Detergents and care products 34 Detergent recommendation 34 Detergent dosage 35 Basic operation 35 Switching on the appliance 35 Setting a programme 36 Adjusting the programme set tings 36 Loading laundry 36 Using a measuring aid for liquid detergent 36 Use the measuring a...

Page 3: ... 46 Cleaning the drum 46 Cleaning the detergent drawer 46 Descaling 47 Cleaning the drain pump 47 Cleaning the water outlet hose at the siphon 50 Cleaning the water inlet filter 50 Troubleshooting 52 Error code Fault display Sig nal 52 Malfunctions 53 Noise 56 Problem with results 56 Home Connect problem 57 Leakage 58 Odours 58 Emergency release 59 Transportation storage and disposal 59 Removing t...

Page 4: ...rmation safe for future reference or for the next owner Check the appliance after unpacking it Do not connect the ap pliance if it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance According to this installation and instruction manual For washing machine washable fabrics and hand washable ...

Page 5: ...k Improper installation is dangerous Connect and operate the appliance only in accordance with the specifications on the rating plate Connect the appliance to a power supply with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed The installation must have a sufficiently large cro...

Page 6: ...f ted Do not lift the appliance on your own If this appliance is not correctly installed in a washer dryer stack the installed appliance may fall Only stack the dryer on a washing machine using the con nection kit from the dryer manufacturer No other installa tion method is permitted Do not install the appliance in a washer dryer stack if the dryer manufacturer does not offer a suitable connection...

Page 7: ...pliance may lead to cuts Do not touch the sharp edges on the appliance Wear protective gloves when installing and transporting the appliance Safe use Follow these safety instructions when using the appliance WARNING Risk of electric shock If the appliance or the power cord is damaged this is danger ous Never operate a damaged appliance Never pull on the power cord to unplug the appliance Al ways u...

Page 8: ... no longer close WARNING Risk of suffocation Children may breathe in or swallow small parts causing them to suffocate Keep small parts away from children Do not let children play with small parts WARNING Risk of poisoning Detergents and care products may result in poisoning if con sumed If accidentally swallowed seek medical advice Keep detergents and care products out of the reach of chil dren WA...

Page 9: ...high temperatures the detergent solution gets hot Do not touch the hot detergent solution CAUTION Risk of injury This appliance runs programmes that use active oxygen Act ive oxygen can cause eyes to water and irritate the mucosa Do not open the appliance door using the emergency re lease if a programme is running with active oxygen Wait for the appliance door to be released CAUTION Risk of chemic...

Page 10: ...t be replaced by the manufacturer the manufacturer s Customer Service or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessor ies is dangerous Only use the manufacturer s origin...

Page 11: ...ents such as adapters extensions valves or similar Make sure that the valve hous ing for the water inlet hose does not come into contact with its surroundings and is not subjec ted to any external forces Ensure that the inner diameter of the water tap is at least 17 mm Make sure that the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or ...

Page 12: ...ption and water consumption is most efficient Use the economy programme set tings If you adjust the programme set tings for a programme the display shows the expected consumption Add Page 35 detergent based on the laundry s degree of soiling For light to normal soiling a smal ler amount of detergent is suffi cient Observe the dosage recom mendation from the detergent manufacturer Reduce the washin...

Page 13: ...tallation and connec tion You can find out where and how best to install your appliance here You will also learn how to connect the ap pliance to the water and power sup ply Unpacking the appliance 1 Remove any packaging and pro tective covers completely from the appliance 2 Check the appliance for visible damage 3 ATTENTION Objects remaining in the drum that are not designed for operation with th...

Page 14: ...chine 2 Accompanying documents 3 Elbow for fixing the water outlet hose 4 Cover caps Requirements for the installation location The appliance may wander when it spins Observe the instructions for the installation location Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely ...

Page 15: ...y leak out if the appliance is tilted at an angle greater than 40 Tilt the appliance carefully Installation location Requirements On a base Secure the appliance with fixing brackets Page 31 Installation location Requirements On a wooden joist floor Place the appliance on a water resistant wooden board which is screwed tightly to the floor The wooden board should be at least 30 mm thick In a kitche...

Page 16: ...nection 16 2 Unscrew and remove all four screws for the transit bolts with a WAF 13 wrench 1 2 3 Pull the power cord out of the holder 4 Remove the four sleeves 5 Put on the four cover caps 6 Press down on the four cover caps ...

Page 17: ...afety Page 4 and Preventing material damage Page 11 sections to ensure that you use the appliance safely ATTENTION When draining the water outlet hose is subject to water pressure and may come loose from the installed con nection point Secure the water outlet hose against unintentional loosening Drainage into a si phon Secure the connec tion point with a 24 40 mm hose clamp Drainage into a wash ba...

Page 18: ...al damage Page 11 sections to ensure that you use the appliance safely 1 Loosen the lock nuts using a WAF 17 wrench by turning it in a clock wise direction 2 To align the appliance turn the ap pliance feet Check that the appli ance is level using a spirit level All appliance feet must stand firmly on the ground 3 Screw the lock nuts tightly against the housing using a WAF 17 wrench In doing so hol...

Page 19: ...nce Appliance You can find an overview of the parts of your appliance here 1 2 4 6 3 5 8 7 7 On certain models specific details such as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 47 2 Door 3 Detergent drawer Page 20 4 Controls Page 20 5 Water outlet hose Page 17 6 Power cord Page 17 7 Transit bolts Page 15 8 Water inlet hose Page 17 ...

Page 20: ...er softener Bleach Stain remover 2 Compartment Fabric softener Liquid starch Waterproofing agent 3 Compartment I Detergent for prewash Hygiene detergent Controls The controls are used to configure all functions of your appliance and to obtain information about the operating status 2 4 3 3 1 1 1 Programmes Page 25 2 Programme selector Page 35 3 Buttons Page 23 4 Display Page 21 ...

Page 21: ... time The programme end has been set and the remaining number of hours is displayed Buttons Page 23 9 kg 1 Recommended load The maximum load capacity for the selected pro gramme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 23 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 23 cold Prewash Programme status Active oxygen treat ment Pr...

Page 22: ... to your home network Home Connect Page 40 Energy manager The appliance is connected to the smart energy sys tem energy manager Connecting the appliance to the energy manager Page 42 Active oxygen treat ment Active oxygen treatment is activated and Active oxygen treat ment A programme with active oxygen treatment has been interrupted and the door is locked until the active oxy gen is no longer pre...

Page 23: ...extended washing pro gramme The programme duration is extended by up to 30 minutes Suitable for heavily soiled laundry Active Oxygen Activate Deactivate Activate or deactivate active oxygen treatment Active oxygen is a special type of oxygen which effectively reduces odours Finished In 1 24 hours Set the programme end The programme duration is already included in the set number of hours Once the p...

Page 24: ...Switch off the appliance Following a power cut Child Lock 3 sec Activate Deactivate Activate or deactivate the childproof lock Disable the control panel to prevent unwanted or accidental operation If the childproof lock is activated and the appli ance has been switched off the childproof lock remains activated Childproof lock Page 39 rpm Basic settings Change the basic settings for the appliance C...

Page 25: ...us rpm Rinse Hold Prewash Active Oxygen Intensive Plus Cottons Wash hard wearing items made from cot ton linen or blended fabrics Also suitable as a short programme for normally soiled laundry when you activate SpeedPerfect If SpeedPerfect is activated the maximum load capacity is reduced to 5 kg 9 90 1400 Cottons Eco Wash hard wearing items made from cot ton linen or blended fabrics Energy saving...

Page 26: ...le for delic ates or silk Note Wash especially delicate items or items with hooks eyelets or clips in a mesh laundry bag 2 40 800 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool 2 40 800 Rinse Rinses and then spins the laundry and then dr...

Page 27: ...ringly Do not use fabric softener Note To prevent excessive foaming re move air from laundry items by rolling them up before you wash them 2 5 60 1200 Drum Clean Cleaning and caring for the drum Cleaning programme with active oxygen Use this programme in the following cases Before using the appliance for the first time If you regularly wash at temperatures of 40 C or lower After a prolonged period...

Page 28: ...a programme at 60 C or higher for a long time ActiveOxygen Re fresh For all washable items and for items that are suitable for professional cleaning only Programme for freshening up dry laundry or removing odours e g cigarette or kit chen odours Dry the drum with a cloth before loading the laundry Tip The programme does not remove stains or sweat odours 1 Express Clean 59 Wash items made from cott...

Page 29: ... has been reached it remains constant throughout the washing process 6 5 60 1400 Shirts Blouses Wash non iron shirts and blouses made from cotton linen synthetic fibres or blen ded fabrics Tip In order to avoid creasing in your laundry you can activate The laundry is only given a short spin and can be re moved while still dripping wet Hang out shirts and blouses while they are still drip ping wet ...

Page 30: ... Oxygen Intensive Plus Super Quick 15 30 Wash items made from cotton synthetic or blended fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme dura tion to 15 minutes activate SpeedPerfect The maximum load is reduced to 2 kg 4 40 1200 1 Programme setting ...

Page 31: ...ore using for the first time Before using for the first time Prepare the appliance for use Starting an empty washing cycle Your appliance was inspected thor oughly before leaving the factory To remove any residual water run the first wash cycle without any laundry Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the applia...

Page 32: ...o simply freshen up fabrics using act ive oxygen Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance To protect your appliance and the laundry prepare the laundry be forehand Empty all pockets Brush sand out of all collars and pockets Close bed covers and cushion covers Cl...

Page 33: ...moving stains sweat and sweat odours These items of laundry need to be washed Only freshen up dry laundry After freshening up the laundry shake it out briefly Degrees of soiling Degree of soiling Soiling Examples Light No dirt or stains are visible Laundry has absorbed odours Light summer clothing or sports clothing that has been worn for a just a few hours Normal Dirt or light stains are visible ...

Page 34: ...op layer or are highly congealed Do not use products containing solvents caustic agents or volatile substances e g bleach Use dyes sparingly as salt may damage stainless steel Do not use bleaching agents in the appliance Detergent recommendation This information helps you to choose the right detergent for your fabrics Detergent Fabrics Programme Temperature Standard detergent with op tical brighte...

Page 35: ...r 2 5 over 14 Example of a manufacturer s instructions for detergent These example values refer to a standard load of 4 5 kg Soiling Light Normal Heavy Water hardness Soft medium 40 ml 55 ml 80 ml Water hardness Hard very hard 55 ml 80 ml 105 ml The dosages can be found on the manufacturer s packaging Adjust the dosage to the actual load Basic operation Basic operation You can find out everything ...

Page 36: ...oading laundry Notes Please read the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely To prevent creasing take note of the maximum load for the relevant programme Page 25 Requirement Prepare and sort the laundry Laundry Page 32 1 Open the door 2 Ensure that the drum is empty 3 Separate the laundry and place it in the drum...

Page 37: ...sh in the detergent drawer Adding detergent and care product Notes Please read the information in the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely Do not use the measuring aid for liquid detergent for gel detergents washing powder or if Prewash or Ready in time are activated Requirement Find out the optimum dosage for detergent and care...

Page 38: ... the Safety Page 4 and Preventing material damage Page 11 sec tions to ensure that you use the appliance safely If you a start a programme with active oxygen you cannot add any laundry after the programme has started 1 Press Start Reload The appliance is paused and checks whether it is possible to add or remove laundry Take note of the programme status Display Page 21 2 Add or remove laundry 3 Clo...

Page 39: ...residual water can evaporate Childproof lock Childproof lock Secure your appliance against being operated unintentionally using the controls Activating the childproof lock Press and hold the two Child Lock 3 sec buttons for approx 3 seconds a The display shows a The controls are locked a The childproof lock remains active even after the appliance has been switched off Deactivating the childproof l...

Page 40: ...d when operating the appli ance via the Home Connect app Safety Page 4 Operating the appliance on the ap pliance itself always takes priority During this time it is not possible to operate the appliance using the Home Connect app Home Connect settings Adapt Home Connect to your needs You can find the Home Connect set tings in the basic settings for your ap pliance Which settings the display shows ...

Page 41: ...ormation for the WLAN home network Wi Fi to your appli ance Requirement The Home Connect app is open and you have logged on 1 Press and hold Remote Start for at least 3 seconds a The display shows Aut 2 Set the programme to position 2 a The display shows SAP 3 Press Start Reload a flashes in the display a The appliance now sets up its own Wi Fi network with the name SSID HomeConnect 4 Call up the ...

Page 42: ...r energy consumption The appliance starts only when your home photovoltaic system can provide sufficient energy or the energy tariff is good Requirements The smart energy system energy manager must use the EEBus Initi ative communications standard You have read about how to con nect your appliance to the smart energy system energy manager in the instruction manual for the smart energy system energ...

Page 43: ...he display shows On a Wi Fi is activated Note If Wi Fi is activated the appli ance will not switch itself off automat ically Deactivating Wi Fi on the appli ance 1 Press and hold Remote Start for at least three seconds 2 Set the programme to position 4 a The display shows Con 3 Press Start Reload repeatedly until the display shows OFF a Wi Fi is deactivated Note If Wi Fi is switched off and your a...

Page 44: ...ome Connect server initial registration Unique appliance identification consisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration p...

Page 45: ...ion Value Description End signal 2 0 off 1 quiet 2 medium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 medium 3 loud 4 very loud The volume of the aud ible signal emitted when the buttons are pressed Drum cleaning re minder 4 ON OFF Activate or deactivate the reminder to clean the drum Changing the basic settings 1 Set the programme se...

Page 46: ...ienic Remove all detergent residue spray residue or other residues im mediately Fresh deposits are easier to remove without leaving any residue Keep the appliance door and detergent drawer open after use This allows the resid ual water to dry redu cing odours in the ap pliance Cleaning the drum If you often wash at a washing tem perature of 40 C and lower or the appliance has not been used for a l...

Page 47: ...y damage the appliance For this appliance only use de scaling agents that are available from the manufacturer s website or our after sales service Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump Note Please read the information in the Safety Page 4 and Preventing material damage Page 11 sections to ensure that you use the...

Page 48: ...holder 8 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 9 Firmly press on the sealing cap 10 Insert the drain hose into the holder ...

Page 49: ...cap carefully 2 Clean the interior the thread on the pump cap and the pump hous ing 3 Make sure that the impeller in the drain pump can be turned 4 Insert the pump cap 5 Screw on the pump cap 90 The handle on the pump cap must be in a vertical position 6 Insert the maintenance flap and lock it into place 1 2 7 Close the maintenance flap Before the next wash To prevent unused detergent from flowing...

Page 50: ...ttach the water outlet hose and secure the connection point using the hose clamp Cleaning the water inlet filter Clean the filter in the water inlet in the event of blockages or if the water pressure is too low Emptying the water inlet hose In order to clean the filter first empty the water inlet hose 1 Turn off the tap 2 Set a programme except for Rinse Spin or Drain 3 Start the programme and lea...

Page 51: ...Cleaning and servicing en 51 2 Clean the filter with a small brush 3 Connect the water inlet hose and check for leaks ...

Page 52: ...button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and wa ter drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 47 The water outlet hose is con nected too high Install the water outlet hose at a maximu...

Page 53: ...or clothing sportswear or items stuffed with down Reduce the amount of detergent for the next washing cycle with the same load All other error codes Malfunction Call the after sales service Customer Service Page 61 Malfunctions Fault Cause troubleshooting The appliance is not work ing The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker i...

Page 54: ...opped Cancelling the programme Page 38 Water level is too high Start the Drain programme Programme with active oxy gen has been stopped the active oxygen is removed Wait until there is no active oxygen in the drum Power failure Open the door using the emergency release Emergency release Page 59 The water is not draining Drain pipe or water outlet hose is blocked Clean the drain pipe and the water ...

Page 55: ...e duration changes during the wash cycle The programme operation is optimised electronically This may change the pro gramme duration Not a fault no action required The unbalanced load detec tion system eliminates an im balance by repeatedly redis tributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Differe...

Page 56: ...roubleshooting Rushing hissing noise Water is flushed under pres sure into the detergent drawer Not a fault normal operating noise Loud noises during the spin cycle Appliance is not correctly aligned Aligning the appliance The appliance feet are not fixed Secure the appliance feet Aligning the appliance Transit bolts have not been removed Removing the transit bolts Persistent quiet whirring fan no...

Page 57: ...aundry is unevenly distrib uted Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain wa ter insoluble substances that deposit on the laundry Start the Rinse programme Detergent residue on ...

Page 58: ... water inlet hose 2 Tighten the screw connection Water is leaking out at the water outlet hose The water outlet hose is damaged Replace the damaged water outlet hose Water outlet hose is not con nected correctly Connect the water outlet hose cor rectly Water outlet connection types Odours Fault Cause troubleshooting Odours have formed in the appliance Humidity and detergent residue may promote the...

Page 59: ...sposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances Removing the appliance 1 Turn off the tap 2 Emptying the water inlet hose Page 50 3 Switch off the appliance 4 Unplug the appliance s mains plug 5 Drain the remaining detergent solution Cleaning the drain pump Page 47 ...

Page 60: ...the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the ap pliance door or prevent it from opening With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power...

Page 61: ...nding on the model the rating plate is located On the inside of the door On the inside of the maintenance flap On the rear of the appliance Make a note of your appliance s de tails and the Customer Service tele phone number to find them again quickly AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty w...

Page 62: ... 0 cm Weight 73 kg1 Maximum load capa city 9 kg Mains voltage 220 240 V 50 Hz Minimum installa tion protection 10 A Rated power 2300 W Power consumption Off mode 0 10 W Left on mode 0 43 W Time in networked standby mode Wi Fi 20 min s Networked standby mode Wi Fi 1 00 W Water pressure Minimum 100 kPa 1 bar Maximum 1000 kPa 10 bar Length of the water in let hose 150 cm Length of the water outlet ho...

Page 63: ......

Page 64: ...vice Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001489924 9001489924 ...

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