Bosch WAN28264BY User Manual And Installation Instructions Download

Page: 46 / 52

Troubleshooting

Fault

Cause and troubleshooting

Odours have formed
in the appliance.

Humidity and detergent residue may promote the
formation of bacteria.

▶

→

"Cleaning the drum", Page 33

▶

If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.

Fabric softener re-
mains in the detergent
drawer.

The use of fabric softener is not supported for the se-
lected programme.

▶

Before washing, check whether the use of fabric
softener is supported for the selected programme.
→

"Programmes", Page 23

Water is leaking from
below the door.

Dirt on the door or seal causes leaks.

▶

Clean the door and the seal.

Summary of Contents for WAN28264BY

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Washing machine WAN28264BY en User manual and installation instructions ...

Page 2: ...nce to the electricity supply 16 5 Familiarising yourself with your appliance 17 5 1 Appliance 17 5 2 Detergent drawer 17 5 3 Control panel 18 6 Before using for the first time 19 6 1 Starting an empty washing cycle 19 7 Display 20 8 Buttons 22 9 Programmes 23 10 Accessories 27 11 Laundry 27 11 1 Preparing the laundry 27 12 Detergents and care products 28 13 Basic operation 28 13 1 Switching on th...

Page 3: ... Cleaning the drum 33 16 2 Cleaning the detergent drawer 33 16 3 Cleaning the drain pump 34 17 Troubleshooting 38 17 1 Emergency release 47 18 Transportation storage and disposal 47 18 1 Removing the appliance 47 18 2 Inserting the transit bolts 47 18 3 Using the appliance again 47 18 4 Disposing of old appliance 48 19 Customer Service 48 19 1 Product number E Nr and production number FD 48 20 Con...

Page 4: ...cts suitable for washing machines In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level 1 3 Restriction on user group This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instr...

Page 5: ...the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent elec trical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged If the insulation of the power cord is damaged this is dangerous Never let the power cord come into contact with h...

Page 6: ...i ances may tip over WARNING Risk of suffocation Children may put packaging material over their heads or wrap themselves up in it and suffocate Keep packaging material away from children Do not let children play with packaging material CAUTION Risk of injury The appliance may vibrate or move when in use Place the appliance on a clean even solid surface Align the appliance using the appliance feet ...

Page 7: ... use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk Do not install the appliance behind a door as this may obstruct the appliance door or prevent it from opening Wi...

Page 8: ...t on or lean against the open door Do not sit on or lean against the appliance door Do not place any objects on the appliance door Reaching into the drum while it is still turning may cause hand in juries Wait for the drum to come to a complete stop before reaching inside CAUTION Risk of scalding When you wash at high temperatures the detergent solution gets hot Do not touch the hot detergent solu...

Page 9: ...rer s Customer Ser vice or a similarly qualified person in order to prevent any risk An ingress of moisture can cause an electric shock Do not use steam or high pressure cleaners hoses or sprays to clean the appliance WARNING Risk of injury The use of non original spare parts and non original accessories is dangerous Only use the manufacturer s original spare parts and original ac cessories WARNIN...

Page 10: ... the length of the thread on the connection to the water tap is at least 10 mm If the water pressure is too high or too low the appliance may not be able to operate properly Ensure that the water pressure in the water supply system is at least 100 kPa 1 bar and max 1000 kPa 10 bar If the water pressure exceeds the maximum value specified a pres sure reducing valve must be in stalled between the dr...

Page 11: ...y a At lower temperatures the appli ance consumes less energy For light to normal soiling lower tem peratures than indicated on the care label are also sufficient Set the maximum spin speed if you want to dry the laundry in the tumble dryer afterwards a The drier the laundry the shorter the programme duration when dry ing which in turn reduces energy consumption A higher spin speed reduces the res...

Page 12: ... result in material damage or damage to the appliance Do not operate the appliance with incomplete or defective accessor ies Replace the accessories in ques tion before operating the appli ance Accessories Page 27 Note The appliance has been tested at the factory to check it is in working order As a result water stains may remain in the appliance These marks will disappear after the first wash cyc...

Page 13: ...s Page 27 Wooden joist floor Place the appli ance on a water resistant wooden board minimum thickness of 30 mm which is screwed tightly to the floor Kitchen unit Only install the appliance under neath a continu ous worktop that is securely con nected to adja cent cabinets Required niche width 60 cm Installation loca tion Requirements Against a wall Do not trap the power cord or the hoses between t...

Page 14: ...ove the power cable from the holder 4 Remove the 4 sleeves 5 Put on the 4 cover caps 6 Push the 4 cover caps downwards Note To install the transport locks to transport the appliance perform these steps again in the reverse or der 4 5 Connecting the appliance Connecting the water inlet hose 1 Connect the water inlet hose ...

Page 15: ...serve the draining heights The draining heights are minimum 60 cm maximum 100 cm Siphon Secure the con nection point with a 24 40 mm hose clamp Sink Fix and secure the water outlet hose with an el bow Page 27 Plastic pipe with rubber sleeve Fix and secure the water outlet hose with an el bow Page 27 4 6 Aligning the appliance In order to reduce noise and vibra tion and to prevent the appliance fro...

Page 16: ...lectricity supply Note Your electrical domestic install ation for this appliance must comply with the local legal provisions and safety regulations and should in clude a residual current circuit breaker 1 Insert the mains plug of the appli ance s power cable in a socket nearby The connection details of the appli ance can be found under Tech nical data Page 49 2 Check the mains plug is inserted pro...

Page 17: ... as the colour and shape may differ from those pictured 1 Maintenance flap for the drain pump Page 34 2 Door 3 Detergent drawer Page 17 4 Control panel Page 18 5 Water outlet hose Page 15 6 Power cord Page 16 7 Transit bolts Page 13 5 2 Detergent drawer Note Observe the manufacturer s in structions on the use and dosage of the detergent and care product and the information in the programme de scri...

Page 18: ...e 29 2 Dispenser II detergent for the main wash 3 Compartment Fabric softener 4 Compartment I Detergent for prewash 5 3 Control panel You can use the control panel to configure all functions of your appliance and to obtain information about the operating status 2 3 1 1 4 1 Programmes Page 23 2 Programme selector Page 28 3 Display Page 20 4 Buttons ...

Page 19: ... 4 Pour approx 1 litre of tap water into compartment II 5 Pour washing powder into com partment II To prevent foaming use only half of the amount of detergent recom mended by the detergent manufac turer for light soiling Do not use detergent suitable for woollens or delicates 6 Push in the detergent drawer 7 Press Start Reload to start the programme a The display shows the remaining programme dura...

Page 20: ...s 10h 1 Programme end time Buttons Page 22 8 0 1 Recommended load The maximum load capacity for the selec ted programme in kg 1400 Spin speed Set spin speed in rpm Buttons Page 22 0 No final spin only draining Rinse Hold no draining 90 Temperature Set temperature in C Buttons Page 22 cold Start Pause Start cancel or pause Lights up The programme is running and can be cancelled or paused Flashes Th...

Page 21: ...e Plus Wash with more water and a rinse cycle is activated Buttons Page 22 SpeedPerfect Short wash activated Buttons Page 22 Reminder to clean the drum Flashes Drum is dirty Run the Drum Clean programme for cleaning and caring for the drum and the outer tub Cleaning the drum Page 33 Door Lights up The door is locked and can not be opened Flashes The door is not closed prop erly Off The door is unl...

Page 22: ...e the programme has started the programme duration is displayed Temp 90 Adjust the temperature Set temperature in C Spin 1400 Adjust the spin speed or activate Rinse Hold Set spin speed in rpm If is selected the water is not drained at the end of the washing cycle and the spin cycle is deactiv ated The laundry remains in the rins ing water 3 sec Activate Deactivate Childproof lock Page 31 Prewash ...

Page 23: ...e washing performance corresponds to the best possible washing performance class according to the legal requirements For this programme the washing temperature is automatically adjusted depending on the load size in order to achieve the best possible energy effi ciency with the best possible washing result You cannot change the washing temperature Programme setting Note The temperature cannot be a...

Page 24: ...elets or clips in a mesh laundry bag Programme setting Max 40 C Max 800 rpm 2 0 Wool Hand or machine washable items that are made from wool or contain wool To prevent the laundry from shrinking the drum moves the items very gently with long pauses Use a detergent that is suitable for wool Programme setting Max 40 C Max 800 rpm 2 0 Rinse Rinse and then spin the laundry and drain the wa ter Programm...

Page 25: ... is suitable for sports items Do not use fabric softener Tip Use the Easy Care programme to wash heavily soiled laundry Programme setting Max 40 C Max 800 rpm 2 0 Dark Wash Wash dark coloured and colour intense items made from cotton or easy care fabric e g jeans Turn laundry inside out before washing Use liquid detergent Programme setting Max 40 C Max 1200 rpm 4 0 Drum Clean Clean and care for th...

Page 26: ...you if you have not used a programme at 60 C or higher for a long time Super Quick 15 30 Wash items made from cotton or synthetic or blen ded fabrics Short programme for small items of lightly soiled laundry The programme duration is approx 30 minutes If you wish to reduce the programme duration to 15 minutes activate SpeedPerfect The max imum load is reduced to 2 0 kg Programme setting Max 40 C M...

Page 27: ...Liquid detergent insert Measure liquid deter gent 00637516 Platform Install the appliance at a raised height so that it can be easily loaded and unloaded WMZPW20W 11 Laundry 11 1 Preparing the laundry ATTENTION Objects remaining in the laundry may damage the laundry and the drum Remove all items from any pock ets in your laundry before using the appliance Note The appliance and fabrics are protect...

Page 28: ...ance operation 13 Basic operation operation 13 1 Switching on the appli ance Requirement The appliance has been correctly installed and connec ted Installation and connection Page 12 Turn the programme selector to a programme 13 2 Setting a programme 1 Turn the programme selector and set the required programme Programmes Page 23 2 If required adjust the programme settings Adjusting the programme s...

Page 29: ...ct 4 Push in the detergent drawer 13 7 Starting the programme Requirement A programme is set Setting a programme Page 28 Press Start Reload a The drum rotates and load detec tion takes place This can take up to 2 minutes after which water enters the drum a The display shows the programme duration or the programme end time a After the programme has ended the display shows End 13 8 Changing the acti...

Page 30: ...start the Spin programme or se lect a suitable programme for draining Programmes Page 23 3 Remove the laundry Unloading the laundry Page 30 13 11 Resuming the pro gramme when the pro gramme status is Rinse Hold Requirements Rinse Stop is activated Buttons Page 22 The last rinse cycle of the set pro gramme has ended and the laun dry is in the rinsing water 1 Set the Spin programme or a programme fo...

Page 31: ...ments are locked a The childproof lock remains active even after the appliance has been switched off and in the event of a power cut 14 2 Deactivating the child proof lock Requirement To deactivate the childproof lock the appliance must be switched on Press and hold the two 3 sec buttons for approx 3 seconds So that the programme currently running is not cancelled the pro gramme selector must be s...

Page 32: ...nd signal 2 0 off 1 quiet 2 me dium 3 loud 4 very loud Set the volume of the signal at the end of the programme Button signal 3 0 off 1 quiet 2 me dium 3 loud 4 very loud The volume of the audible signal emitted when the buttons are pressed Drum cleaning reminder 4 On OFF Activate or deactivate the re minder to clean the drum Programme counter 5 421 Display the number of finished programmes 1 Exam...

Page 33: ...ciently for a long time it is important to clean and maintain it carefully 16 1 Cleaning the drum CAUTION Risk of injury Permanently washing at low temper atures and a lack of ventilation for the appliance may damage the drum and cause injury Regularly run a programme for cleaning the drum or wash at tem peratures of at least 60 C Leave the appliance to dry after every operation with the door open...

Page 34: ...lean the opening for the deter gent drawer 7 Push in the detergent drawer 16 3 Cleaning the drain pump Clean the drain pump in the event of faults e g blockages or rattling noises Emptying the drain pump 1 Turn off the tap 2 Switch off the appliance Switching off the appliance Page 30 3 Disconnect the appliance s mains plug from the power supply 4 Open and remove the service flap 1 2 ...

Page 35: ...ut of the holder 7 CAUTION Risk of scalding When you wash at high temperat ures the detergent solution gets hot Do not touch the hot detergent solution To allow the detergent solution to flow out into the container remove the sealing cap 8 Firmly press on the sealing cap 9 Insert the drain hose into the holder ...

Page 36: ...he dirt and remove the filter insert 2 Clean the interior the thread on the pump cap and the pump hous ing The pump cap is comprised of two parts which can be taken apart for cleaning 3 Ensure that the impeller in the drain pump can rotate 4 Insert the pump cap Ensure that the parts of the pump cap are correctly as sembled 5 Screw the pump cap as far as it will go 90 The handle on the pump cap mus...

Page 37: ...traight into the outlet in the next wash run a suitable programme for draining after you have emptied the drain pump 1 Open the water tap 2 Insert the mains plug 3 Switch on the appliance 4 Pour 1 litre of water into compart ment II 5 Select a suitable programme for draining Programmes Page 23 ...

Page 38: ...saving mode is active Press any button a The symbol lights up again E 30 80 Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 34 The water outlet hose is connected too high Install the...

Page 39: ...undry distribute themselves better during the spin cycle E 30 10 and or The water pressure is low No remedial action possible The filters in the water inflow are blocked Clean the filters in the water inflow The tap is turned off Turn on the tap The water inlet hose is kinked or jammed Ensure that the water inlet hose is not kinked or jammed Water level measurement system is defective Note With th...

Page 40: ... appliance while it is operating The appliance is not working The mains plug of the power cord is not plugged in Connect the appliance to the power supply The circuit breaker in the fuse box has tripped Check the circuit breaker in the fuse box There has been a power cut Check whether the lighting in your kitchen or other appliances are working The programme does not start You have not pressed Sta...

Page 41: ...in ing Drain pipe or water outlet hose is blocked Clean the drain pipe and the water outlet hose Drain pipe or water drain hose is caught or jammed Ensure that the drain pipe and water drain hose are not kinked or trapped Drain pump is blocked Cleaning the drain pump Page 34 is activated Continue the programme by selecting Spin or Drain and pressing Start Reload Resuming the programme when the pro...

Page 42: ...hose is not kinked or jammed The spin cycle runs several times The unbalanced load detection system eliminates an imbalance by repeatedly redistributing the laundry Not a fault no action required Note When loading where possible place large and small items of laundry together in the drum Different sized items of laundry distribute themselves better during the spin cycle The programme dura tion cha...

Page 43: ... Not a fault no action required Note The load detection can take up to two minutes Heavy foam build up Detergent dosage is too high Immediate measure Mix one tablespoon of fabric softener with 0 5 litres of water and pour the mix ture into the left hand compartment not for outdoor clothing sportswear or items stuffed with down Reduce the amount of detergent for the next wash ing cycle with the sam...

Page 44: ... appliance feet Aligning the appliance Page 15 Transit bolts have not been removed Removing the transit bolts Page 13 Banging noises rat tling in the drain pump Foreign bodies have got into the drain pump Cleaning the drain pump Page 34 Slurping rhythmical suction noise The drain pump is active the detergent solution is pumped out Not a fault normal operating noise Creasing The spin speed is too h...

Page 45: ...ng a reduced spin speed to eliminate an unbalance Redistribute the laundry in the drum Note Where possible mix large and small items in the drum Different sized items of laundry distribute themselves better during the spin cycle Start the Spin programme Detergent residue on the damp washing Detergents may contain water insoluble substances that deposit on the laundry Start the Rinse programme Dete...

Page 46: ...ce leave the door and detergent drawer open so that residual water can evaporate Fabric softener re mains in the detergent drawer The use of fabric softener is not supported for the se lected programme Before washing check whether the use of fabric softener is supported for the selected programme Programmes Page 23 Water is leaking from below the door Dirt on the door or seal causes leaks Clean th...

Page 47: ...sal 18 1 Removing the appliance 1 Turn off the tap 2 Empty the water inlet hose 3 Switch off the appliance Switching off the appliance Page 30 4 Unplug the appliance s mains plug 5 Drain the water Cleaning the drain pump Page 34 6 Detach the hoses 18 2 Inserting the transit bolts Secure the appliance before trans portation using transit bolts in order to prevent transport damage 1 Use a screwdrive...

Page 48: ...ances as applicable throughout the EU 19 Customer Service Function relevant genuine spare parts according to the corresponding Eco design Order can be obtained from Customer Service for a period of at least 10 years from the date on which your appliance was placed on the market within the European Eco nomic Area Note Under the terms of the manu facturer s warranty the use of Cus tomer Service is f...

Page 49: ... 0 24 1400 53 00 Cottons 40 C 8 0 3 26 1 200 89 0 44 1400 53 00 Cottons 60 C 8 0 3 26 1 450 89 0 56 1400 53 00 Cottons 40 C Pre wash 8 0 3 45 1 300 126 0 45 1400 53 00 Easy Care 40 C 4 0 2 28 0 800 64 0 44 1200 35 00 Quick Mix 40 C 4 0 1 02 0 640 47 0 41 1400 60 00 Wool 30 C 2 0 0 40 0 240 42 0 27 800 30 00 1 Due to the influence of water pressure hardness and inlet temperature am bient temperatur...

Page 50: ...of the wa ter outlet hose 150 cm Length of the power cord 160 cm You can find more information about your model online at https eprel ec europa eu 1 This web ad dress is linked to the official EU EPREL product database Please then follow the instructions on searching for the model The model identifier is made up of the charac ters before the slash in the product number E Nr on the rating plate Al ...

Page 51: ......

Page 52: ...ng for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001738641 9001738641 021118 en BSH Hausgeräte GmbH Carl Wery Straße 34 81739 München GERMANY www bosch home...

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