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Troubleshooting

 en

51

Fault

Cause

Troubleshooting

Stubborn white coatings are
present on tableware, inside
the appliance or the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

Change your "detergent"

→ 

Page 28

.

Clean the appliance mechanically.

The hardness range is set in-
correctly or the water hard-
ness is greater than 62 °E
(8,9 mmol/l).

Set the Water softening system to
the water hardness or add special
salt.

3in1/organic/eco detergent
is not effective enough.

Set the Water softening system to
the water hardness and use separ-
ate detergents (proprietary deter-
gent, special salt, rinse aid).

Too little detergent is being
used.

Increase the amount of detergent
used or change "Detergent "

→ 

Page 28

.

Washing programme selec-
ted too weak.

Select a more intensive washing
programme. 

→ 

"Programmes", Page 18

Adjust the sensitivity of the sensors. 

→ 

"Sensors", Page 12

Tea residue or lipstick marks
on tableware.

Washing temperature is too
low.

Select a programme with a higher
washing temperature. 

→ 

"Programmes", Page 18

Too little detergent is being
used or is unsuitable.

Use a suitable "Detergent "

→ 

Page 28

 and follow the manufac-

turer's instructions for the amount
to be used.

Tableware has been pre-
cleaned too intensely. The
sensors chose a weaker pro-
gramme. Stubborn soiling
cannot be entirely removed.

Only remove large remnants of food
and do not prerinse tableware.

Adjust the sensitivity of the sensors. 

→ 

"Sensors", Page 12

Coloured coatings (blue, yel-
low, brown) that are difficult
or impossible to remove are
present inside the appliance
or on stainless steel table-
ware.

The formation of films is due
to substances contained in
vegetables (cabbage, celery,
potatoes, noodles, etc.) or
tap water (manganese).

Clean the appliance.
You can remove deposits with
"Mechanical cleaning" 

→ 

Page 40

or a machine cleaning product. It
may not always be possible to com-
pletely remove deposits but they
are harmless to health.

The formation of films is due
to metal components on sil-
ver or aluminium tableware.

Clean the appliance.

Summary of Contents for SPV6YMX11E

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SPV6YMX11E en User manual ...

Page 2: ...unctions 20 Features 20 Top basket 21 Bottom basket 21 Cutlery drawer 22 Etagere 23 Folding prongs 23 Basket heights 23 Before using for the first time 24 Performing the initial configura tion 24 Water softening system 24 Overview of water hardness set tings 24 Setting the water softening sys tem 25 Special salt 25 Switching off the water softening system 26 Regeneration of the water softening sys...

Page 3: ...eaning spray arms 43 Troubleshooting 44 Appliance safety 44 Error code Fault display Sig nal 45 Washing results 47 Home Connect problem 54 Information on display panel 54 Malfunctions 54 Mechanical damage 55 Noise 56 Clean wastewater pump 57 Transportation storage and disposal 57 Removing the appliance 57 Protect appliance from frost 58 Transporting the appliance 58 Disposing of old appliance 58 C...

Page 4: ...ren aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experience and or knowledge provided that they are supervised or have been instructed on how to use the appliance safely and have understood the resulting dangers Children must not play with the appliance Cleaning and user maintenance must not be performed by chil dren unless they are being supervi...

Page 5: ...ord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutting through the supply hose or immersing the Aqua Stop valve in water is dangerous Never immerse the plastic housing in wa...

Page 6: ...ly with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly ca...

Page 7: ...ash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ...

Page 8: ...y trained specialist staff Incorrect repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Page 10: ...te heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low the appliance may not be able to operate properly Make sure that the water p...

Page 11: ...ergy Zeolite is a mineral that can store moisture and heat energy and then release them again During dishwashing heat energy is used to heat up the washing water and dry the mineral During the drying phase moisture from the interior of the dishwasher is stored in the mineral and heat energy is released The heat energy is blown out into the interior of the dishwasher with dry air This speeds up and...

Page 12: ...ng the tableware The programme has ended when the display shows 00h 00m If the automatic door opening is de activated energy consumption in creases and the drying phase is usu ally reduced Overview of basic settings Page 35 Installation and connection Installation and connec tion Installation and connection Scope of supply After unpacking all parts check for any damage in transit and complete ness...

Page 13: ... doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drainage system preventing the wastewater from being dis charged Drinking water connection Connect your appliance to a drinking water connection Installing the drinking water connection Note If you are replacing the appliance you must use a new water supply hose 1 Consult the instal...

Page 14: ...en Installation and connection 14 The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 15: ... your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 1 Rating plate Rating plate with E number and FD number Page 59 The data you need for Customer Service Page 58 1 Depending on the appliance specifications ...

Page 16: ...pper spray arms The upper spray arms wash the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 43 12 Intake opening of the Zeolith con tainer The intake opening is required for Zeolith drying Page 11 13 Blow opening of the Zeolith con tainer The blow opening is required for Zeolith drying Page 11 14 Lower spray arm The lower sp...

Page 17: ...ings Page 38 4 Timer programming Setting timer programming Page 33 5 Remote Start Remote Start Page 39 6 Programme buttons and additional functions Programmes Page 18 Additional functions Page 20 7 Start button Starting the programme Page 33 8 WLAN display Home Connect Page 38 9 Water supply display Display for water supply 10 Door opener1 Opening the appliance door Page 32 11 Special salt refill ...

Page 18: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 50 C Drying All Additiona...

Page 19: ...n val ues Information for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing p...

Page 20: ...The additional function can be activated before the start of the pro gramme and at any time when the pro gramme is running Energy and water con sumption are increased Additional func tion Use If you select this additional function automatic door opening Page 35 in the o 02 setting is deac tivated IntensiveZone Switch on with mixed loads containing table ware with different soil ing levels e g plac...

Page 21: ...asket 2 To prevent the basket from sud denly dropping down hold the side of the basket by the top edge 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 23 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plate...

Page 22: ...anising cutlery drawer You can fold down the side shelves and front prongs to make more space for longer wider items of cut lery 1 To fold down a side shelf push the lever forwards and fold down the side shelf 2 To fold down the front prongs push the lever forwards and fold down the prongs 1 2 3 Tip If you want to return the cutlery drawer to the original position fold the side shelf back up until...

Page 23: ...y e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs audibly click into posi tion Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery drawer Setting To...

Page 24: ...rt the Programme with the highest cleaning temperature without tableware To remove any marks from water or other residues we recommend you operate the appliance without tableware before using it for the first time Tip You can change these settings and other Basic settings Page 35 at any time Water softening system Water softening system Water softening system Hard water leaves limescale on the tab...

Page 25: ...atedly until the right water hardness has been set The value H 04 is set at the fact ory 5 To save the settings press for 3 seconds Special salt You can use special salt to soften water Adding special salt If the special salt refill indicator lights up add special salt to the dispenser for special salt just before the pro gramme starts The amount of spe cial salt required depends on the wa ter har...

Page 26: ...ecial salt The water hardness is 0 8 E You do not need to use special salt 1 Press 2 To open the basic settings press for 3 seconds a The display shows H xx a The display shows 3 Press repeatedly until the dis play shows H 00 4 To save the settings press for 3 seconds a The water softening system is switched off and the salt refill indic ator is deactivated Regeneration of the water softening syst...

Page 27: ...estic dishwashers 1 Press the catch on the lid of the dispenser for rinse aid and lift 1 2 2 Add rinse aid up to the max mark max 3 If rinse aid spills out remove it from the tub Spilled rinse aid can cause ex cessive frothing during the wash cycle 4 Close the lid of the dispenser for rinse aid a The lid clicks into position Setting the amount of rinse aid If there are streaks or water marks on ta...

Page 28: ...es ults use separate detergent adding Special salt Page 25 and Rinse aid Page 27 separately Modern powerful detergents mainly use a low alkaline formulation with enzymes Enzymes break down starch and remove protein Oxygen based bleaching agents are generally used to remove coloured marks e g tea or ketchup Note Follow the manufacturer s in structions for each detergent Detergent Description Tabs T...

Page 29: ...mbined detergent the washing programme is adjusted automatically to ensure the best possible washing and drying result Unsuitable detergents Do not use detergent which could cause damage to the appliance or present a risk to health Detergent Description Hand washing up liquid Hand washing up liquid can cause increased froth ing and damage the appli ance Detergent con taining chlorine Chlorine resi...

Page 30: ...rgent specified is usually sufficient 3 Close the lid of the detergent dis penser a The lid clicks into position a The detergent dispenser will open automatically at the optimum time during the programme Powder or liquid detergent will spread around the washing tank and dissolve there Tablets will fall into the tablet collecting tray and dissolve in the right dosage In order to ensure that tablets...

Page 31: ...al cleaning agents are not suit able for dishwashers in conjunction with aluminium If you are using highly caustic alkaline or highly acidic cleaning agents in particular commercial or indus trial cleaning agents do not put aluminium parts in the dish washer interior Cause Recommendation The water temperat ure of the programme is too high Select a programme with lower temperat ures After the progr...

Page 32: ...eware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme has ended do not empty the appliance until the tableware has cooled down for a while 1 To prevent water dripping on the tableware unload it starting at the bottom and working up 2 Check the washing tank and ac cessories for soiling and clean if necessary Cleaning and ser...

Page 33: ...eatedly until 00h 00m appears in the display Starting the programme Press a The programme has ended when the display shows 00h 00m Notes If you want to add more tableware while the appliance is running do not use the tablet collecting tray as a handle for the top basket You might touch the partially dissolved tablet You can only change a pro gramme when running if you can cel it Terminate programm...

Page 34: ... 00h 01m and the residual water is pumped out a The programme is cancelled and ends after approx 1 minute Switching off appliance 1 Please note the information on Safe use Page 10 2 Press Tip If you press during the wash cycle the programme currently run ning will be interrupted When you switch the appliance back on the programme continues automatically ...

Page 35: ...witch the rinse aid system off with level r 00 Sensor setting SE 00 1 SE 00 SE 02 Set the water sensor for identifying soiling Sensors Page 12 Extra Dry d 00 1 d 00 d 01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d 01 or off d 00 Hot water A 00 1 A...

Page 36: ... remaining If the base panel is pulled forwards or if the appliance is installed at eye level with the cabinet front fitted flush the display is not visible Level S 00 switches TimeLight off Start programme SP 01 1 SP 00 SP 01 Set a default programme for when the appliance is switched on With the setting SP 00 the last programme selected is set by de fault when the appliance is switched on With th...

Page 37: ...l Cn 00 switches the wireless network connection off The basic setting Wi Fi is only avail able once the appliance is connec ted to the Home Connect app Home Connect Page 38 Remote Start rc 01 rc 00 rc 02 Activate or deactivate Remote Start Page 39 The following settings are possible With the setting rc 00 the func tion is permanently deactivated With the setting rc 01 the func tion can be selecte...

Page 38: ...i1 and to the Home Connect app Connecting the appliance to WLAN home network Wi Fi Page 38 The Home Connect app guides you through the entire login process Fol low the instructions in the Home Con nect app to configure the settings Tips Please consult the documents sup plied by Home Connect Please also follow the instructions in the Home Connect app Note Please note the safety precau tions in this...

Page 39: ...amme is selected Press If you open the appliance door the function is automatically deactiv ated a button lights up Tip To deactivate the function press Remote Diagnostics Customer Service can use Remote Diagnostics to access your appliance if you contact them have your appli ance connected to the Home Con nect server and if Remote Dia gnostics is available in the country in which you are using th...

Page 40: ...ighest temperature Programmes Page 18 4 Start the programme without tableware Page 33 Cleaning products Only use suitable cleaning products to clean your appliance Safe use Page 10 Tips on appliance care Follow the tips on appliance care to make sure your appliance functions properly at all times Action Benefit Wipe the door seals the front of the dish washer and the con trol panel regularly us in...

Page 41: ...l panel or if advised to do so by the display Notes Run the Machine Care programme without any tableware in the dish washer Only use machine care products and machine cleaners specially designed for dishwashers Make sure that there are no alu minium parts e g extractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the...

Page 42: ... filter system Check that no foreign objects fall into the sump 1 2 3 Pull down the micro filter to re move 4 Press the locking catches to gether and lift the coarse filter out 1 2 5 Clean the filter elements under run ning water Carefully clean the rim of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into...

Page 43: ... the spray arms regularly 1 Unscrew the upper spray arms and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arms and screw firmly in place ...

Page 44: ...e Appliance safety Fault Cause Troubleshooting Appliance door does not open at the end of the pro gramme Automatic door opening is not activated Activate the automatic door open ing Overview of basic settings Page 35 Door is not correctly adjus ted Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Appliance door and door seal are s...

Page 45: ...e 15 is no longer obstructed E 20 60 lights up alternately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 58 E 31 00 will light up altern ately Water protection system is activated 1 Turn ...

Page 46: ...witch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 42 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewa...

Page 47: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 58 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 27 2 Set the amount of rinse aid to be dispensed Sett...

Page 48: ... remove tableware 30 minutes after the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Appliance door does not open automatically at the end of the programme Adjust the appliance door as de scribed in the installation instruc tions The door gap must be at least 70 mm 100 mm Plastic tableware is not dry Not ...

Page 49: ...he Spray arms Page 43 Filters are soiled Clean the filters Cleaning filters Page 42 Filters are inserted incor rectly and or not engaged 1 Insert the filters properly Filter system Page 42 2 Engage the filters Washing programme selec ted too weak Select a more intensive washing programme Programmes Page 18 Adjust the sensitivity of the sensors Sensors Page 12 Tableware has been pre cleaned too int...

Page 50: ...and dissolv ing performance are re duced after a prolonged storage time or detergent is very lumpy Change your detergent Page 28 Water marks on plastic parts Due to laws of physics droplet formation on plastic surfaces is unavoidable After drying water marks are visible Select a more intensive pro gramme Programmes Page 18 Position tableware at an angle Arrange tableware Page 31 Use rinse aid Rins...

Page 51: ...r lipstick marks on tableware Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 18 Too little detergent is being used or is unsuitable Use a suitable Detergent Page 28 and follow the manufac turer s instructions for the amount to be used Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be en...

Page 52: ...iscol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Programmes Page 18 Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove l...

Page 53: ... wa ter hardness Use detergent with a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Salt content in washing wa ter is too high 1 Remove any spilled special salt from the tub 2 Screw the cap ...

Page 54: ... on display panel Fault Cause Troubleshooting Special salt refill indicator lights up Insufficient special salt Add Special salt Page 25 Sensor does not detect spe cial salt tablets Do not use special salt tablets Refill indicator for special salt does not light up Water softening system is switched off Setting the water softening system Refill indicator for rinse aid lights up Insufficient rinse ...

Page 55: ...e appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 33 Appliance stops during the programme or cuts out Appliance door is not closed properly Close the appliance door Power and or water supply has been interrupted 1 Check the power supply 2 Check the water supply Top basket is pressing against inner door and pre venting appliance door f...

Page 56: ...hooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Dis...

Page 57: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 58: ...ING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the appliance in an en vironmenta...

Page 59: ...y AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power sup...

Page 60: ...r in the first line of the EU energy label Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Profile Legal inform ation L...

Page 61: ...detailed RED Declaration of Con formity can be found online at www bosch home com among the additional documents on the product page for your appliance 2 4 GHz band 100 mW max 5 GHz band 100 mW max BE BG CZ DK DE EE IE EL ES FR HR IT CY LV LT LU HU MT NL AT PL PT RO SI SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

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Page 64: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001600431 9001600431 010...

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