Bosch SMV4HMX26Q User Manual Download Page 44

Page: 44 / 56

Troubleshooting

Fault

Cause

Troubleshooting

Detergent residue in the ap-
pliance

Tabs are used in the quick
or short programme. Dissolv-
ing time of the tab is not at-
tained.

▶

Select a more intensive "Pro-
gramme"

or use

Washing effect and dissolv-
ing performance are re-
duced after a prolonged
storage time or detergent is
very lumpy.

▶

Change your "detergent"

→

Page 24

Water marks on plastic
parts.

Due to laws of physics
droplet formation on plastic
surfaces is unavoidable.
After drying water marks are
visible.

▶

Select a more intensive pro-
gramme.

→

"Programmes", Page 17

▶

Position tableware at an angle.

→

"Arrange tableware", Page 28

▶

Use rinse aid.

→

"Rinse aid", Page 23

Wipeable or water-soluble
coatings are present inside
the appliance or on the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

▶

Change your "detergent"

→

Page 24

▶

Clean the appliance mechanically.

White coating is deposited in
the appliance interior.
Special salt dispenser is not
screwed tight.

Stubborn white coatings are
present on tableware, inside
the appliance or the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

▶

Change your "detergent"

→

Page 24

▶

Clean the appliance mechanically.

The hardness range is set in-
correctly or the water hard-
ness is greater than 62 °E
(8,9 mmol/l).
3in1/organic/eco detergent
is not effective enough.
Too little detergent is being
used.

▶

Increase the amount of detergent
used or change "Detergent "

→

Page 24

Washing programme selec-
ted too weak.

▶

Select a more intensive washing
programme.

→

"Programmes", Page 17

Summary of Contents for SMV4HMX26Q

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMV4HMX26Q en User manual ...

Page 2: ... basket 21 Cutlery drawer 21 Etagere 21 Folding prongs 21 Basket heights 22 Before using for the first time 23 Performing the initial configura tion 23 Rinse aid system 23 Rinse aid 23 Setting the amount of rinse aid 24 Switching the rinse aid system off 24 Detergent 24 Suitable detergents 24 Unsuitable detergents 25 Information on detergents 25 Adding detergent 26 Tableware 27 Damage to glass and...

Page 3: ...Information on display panel 47 Malfunctions 48 Mechanical damage 49 Noise 49 Clean wastewater pump 50 Transportation storage and disposal 50 Removing the appliance 50 Protect appliance from frost 51 Transporting the appliance 51 Disposing of old appliance 51 Customer Service 51 Product number E Nr produc tion number FD and consecut ive numbering Z Nr 52 AQUA STOP guarantee 52 Technical specificat...

Page 4: ...ied in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people who have reduced physical sensory or mental abilities or inadequate experie...

Page 5: ...h an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical installation according to the installation regulations When installing the appliance check that the power cable is not trapped or damaged Cutt...

Page 6: ... health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of ...

Page 7: ... the appliance door carefully if the programme is still running WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense heat or humidity Do not use steam or high pressure cleaners to clean the appliance If the insulation of the power cord is damaged this is danger ous Never let the power cord ...

Page 8: ...ed out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety instructions if there are children in your home WARNING Risk of suffocation Children may put packaging mater...

Page 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Page 10: ...at gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the appliance Make sure that the w...

Page 11: ...l functions Page 18 AquaSensor The AquaSensor is an optical meas uring device light barrier which measures the turbidity of the rinsing water You can save water with the AquaSensor Use of the AquaSensor depends on the programme If the soiling level is high the rinsing water is drained off and replaced with fresh water If the soiling level is lower the rinsing wa ter is used in the next wash cycle ...

Page 12: ...ainage connection so dirty water is dis charged via the wash cycle Installing the drainage connection 1 Consult the installation instructions supplied for the steps required here 2 Connect the wastewater hose to the outlet connection of the siphon using the enclosed parts 3 When doing so check that the wastewater hose is not kinked crushed or twisted 4 Also check that there is no cover in the drai...

Page 13: ...al if there is a power supply 1 Insert the non heating appliance plug of the power cable into the appliance 2 Insert the mains plug of the appli ance into a nearby socket The connection data for the appli ance can be found on the rating plate 3 Check that the mains plug is inser ted properly ...

Page 14: ...ith your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 13 11 12 1 Rating plate Rating plate with E number and FD number Page 52 The data you need for Customer Service Page 51 1 Depending on the appliance specifications ...

Page 15: ... dissolve 7 Top basket Top basket 8 Cutlery drawer Cutlery drawer Page 21 9 Cutlery shelf1 Cutlery shelf Page 21 10 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 37 11 Filter system Filter system Page 36 12 Cutlery basket Cutlery basket Page 21 13 Dispenser for rinse aid Add rin...

Page 16: ...ater supply 7 Programme buttons and additional functions Programmes Page 17 Additional functions Page 18 8 Start button Starting the programme Page 29 9 button If you press for approx 3 seconds you can open the basic settings 10 Remote Start Remote Start Page 33 11 Timer programming Setting timer programming Page 29 12 Door opener1 Opening the appliance door Page 29 13 Display The display shows in...

Page 17: ... factors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additiona...

Page 18: ...ving lightly adher ing fresh food remnants Time optimised Cleaning 45 C Intermediate rinse Final rinse 55 C Additional functions Page 18 Machine Care Only when using unloaded appliance Machine Care 70 C None Note The relatively long running time in the Eco 50 programme is due to longer soaking and drying times This results in optimal consumption val ues Information for test institutes Test institu...

Page 19: ...ble ware with different soil ing levels e g place very soiled pots and pans in the bottom bas ket and normally soiled tableware in the upper basket The spray pressure in the bottom basket is in creased and the max imum programme tem perature held longer Additional func tion Use This will increase the run time and energy consumption Features Features Features You can find an overview of the pos sib...

Page 20: ...er the basket evenly to the right level Basket heights Page 22 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Page 21: ...the cutlery shelf and space un derneath for small cups and glasses or for large items of cutlery e g cooking spoons or serving cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold...

Page 22: ...o posi tion Basket heights Set the baskets at the right height Appliance height 81 5 cm with cutlery basket Setting Top basket Bottom basket 1 max ø 22 cm 31 cm 2 max ø 24 5 cm 27 5 cm 3 max ø 27 cm 25 cm Appliance height 81 5 cm with cutlery drawer Setting Top basket Bottom basket 1 max ø 16 cm 31 cm 2 max ø 18 5 cm 27 5 cm 3 max ø 21 cm 25 cm ...

Page 23: ...d Page 23 3 Switch on the appliance Page 29 4 Setting the water softening system 5 Set the amount of rinse aid to be dispensed Page 24 Tip You can change these settings and other Basic settings Page 31 at any time Rinse aid system Rinse aid system Rinse aid system You can use the rinse aid system and rinse aid to get tableware and glasses rinsed perfectly without marks Rinse aid For optimum drying...

Page 24: ...ombined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows 3 Press repeatedly until the display shows the value set at the factory r05 4 Press repeatedly until the dis play shows r00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is deacti...

Page 25: ...ial salt and Rinse aid Page 23 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain not only de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in1 additional components such as glass protection or stainless steel cleaner According to manufacturers com...

Page 26: ...n if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter ...

Page 27: ...d damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwashe...

Page 28: ...For better washing and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing...

Page 29: ...le to the soil ing level of the tableware select a suitable programme Press the right programme button Programmes Page 17 a The programme is set and the pro gramme button flashes a The remaining running time of the programme appears on the dis play Setting additional functions You can set additional functions to complete the washing programme selected Note The additional functions which can be use...

Page 30: ...hen close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started you will need to can cel it first 1 Open the appliance door 2 Press for approx 4...

Page 31: ... on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set the appliance to hot water if this can be prepared with little energy and a suitable installa tion is available e g solar heating system with circulation line The wa ter temperature should be at least 40 C and max 60 C Switch hot water on A01 or off A00 InfoLight I01 1 I00 I01 Switch InfoLight on or off Whi...

Page 32: ...tting may vary according to model Changing basic settings 1 Open the appliance door 2 Press 3 To open the basic settings press for 3 seconds a The display shows 4 Press repeatedly until the display shows the required set ting 5 Press repeatedly until the dis play shows the right value You can change several settings 6 To save the settings press for 3 seconds 7 Close the appliance door Home Connect...

Page 33: ...tire login pro cess Connecting the appliance to WLAN home network Wi Fi Requirements Home Connect app is installed on your mobile device Wi Fi on the router is activated The basic setting Wi Fi is activated on the appliance The appliance receives signals from the WLAN home network Wi Fi at its installation location 1 With the help of the Home Connect App scan the QR code 2 Follow the instructions ...

Page 34: ...t com Software update You can use this function to update the software of your appliance e g for optimisation troubleshooting or safety relevant updating The Home Connect app informs you about available software updates Data protection Please see the information on data protection The first time your appliance is registered on a home network connected to the Internet your appliance will transmit t...

Page 35: ...ing a damp cloth and washing up liquid This ensures the parts of the appliance will remain clean and hy gienic If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your ...

Page 36: ...tractor hood grease filters or aluminium pans in the interior of the appliance If you have not run Machine Care after 3 washing cycles the indic ator for Machine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers 1 Remove any coarse soili...

Page 37: ...m of dirt between the coarse and the fine fil ter 6 Re assemble the filter system Make sure that the locking catches on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spra...

Page 38: ... Check the outlet nozzles on the spray arms for blockages under running water and remove any for eign bodies 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 39: ... 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 51 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 51 E 34 00 will light up altern ately Water is continuously run ning into the applian...

Page 40: ... blocked Clean the filters Cleaning filters Page 36 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewa ter pump Page 50 so it clicks...

Page 41: ...g of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 51 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 23 2 Set the amount of rinse aid to be dispensed Sett...

Page 42: ...the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cutl...

Page 43: ... intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and r...

Page 44: ... coatings are present inside the appliance or on the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 24 Clean the appliance mechanically White coating is deposited in the appliance interior Special salt dispenser is not screwed tight Stubborn white coatings are present on tableware inside the appliance or the door...

Page 45: ...ssible to com pletely remove deposits but they are harmless to health The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 35 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health Plastic parts inside the appli ance are discol...

Page 46: ...ng of glassware Glasses are not dishwasher proof only suitable for dish washers Use dishwasher proof glasses Glasses are usually only suitable for use in a dishwasher i e long term wear or long term changes must be expected Avoid a lengthy steam phase standing time after wash cycle ends Use a programme with a lower tem perature Programmes Page 17 Use detergent with a glass protec tion component Ru...

Page 47: ...eless network con nection on your router Home Connect cannot be implemented correctly Home Connect set incor rectly Please consult the documents sup plied for Home Connect Technical fault is present Please consult the information about support in the documents supplied for Home Connect Information on display panel Fault Cause Troubleshooting Refill indicator for rinse aid lights up Insufficient ri...

Page 48: ...tripped Check the relevant fuse Mains cable is not inserted 1 Check whether the socket works 2 Check whether the mains cable is properly inserted in the socket and on the rear of the appliance Appliance door is not closed properly Close the appliance door Programme starts automat ically You did not wait until pro gramme ended Terminate programme Page 30 Appliance stops during the programme or cuts...

Page 49: ...r lid are blocked by sticky deter gent residue Remove detergent residue Noise Fault Cause Troubleshooting Filling valves making knock ing noises Caused by the domestic in stallation No appliance fault present Does not affect functioning of the appliance Can only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray...

Page 50: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 51: ...can be re used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of t...

Page 52: ... warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid...

Page 53: ...ormation on the brand product website search for your appliance model on the product website and check additional documents Alternatively you can send a request to oss request bshg com or to BSH Haus geräte GmbH GmbH Carl Wery Str 34 D 81739 München Germany The source code will be made avail able to you on request To file a request please email to oss request bshg com or send a written request to ...

Page 54: ...en Technical specifications 54 SK FI SE UK NO CH TR 5 GHz WLAN Wi Fi For indoor use only ...

Page 55: ......

Page 56: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001579761 9001579761 000...

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