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Troubleshooting

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41

Troubleshooting

Troubleshooting

You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.

WARNING

Risk of electric shock!

Improper repairs are dangerous.

Repairs to the appliance should only be carried out by trained specialist
staff.

Only use genuine spare parts when repairing the appliance.

If the power cord of this appliance is damaged, it must be replaced with a
special connection cable, which is available from the manufacturer or his
Customer Service.

Error code / Fault display / Signal

Fault

Cause

troubleshooting

E:21-60 will light up altern-
ately.

Appliance has detected cal-
cified heating element.

1.

Descale the appliance.

2.

Operate the appliance with the Wa-
ter softening system.

E:30-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 54

.

E:31-00 will light up altern-
ately.

Water protection system is
activated.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 54

.

E:34-00 will light up altern-
ately.

Water is continuously run-
ning into the appliance.

1.

Turn off the water tap.

2.

Call Customer Service

→ 

Page 54

.

E:32-00 will light up altern-
ately or indicator for water
supply lights up.

Supply hose is kinked.

Install the supply hose without
kinks.

Water tap is turned off.

Turn on the water tap.

Water tap is jammed or
furred up.

Turn on the water tap.
The flow rate must be at least 10 l/
min when the water supply is open.

The filters in the water con-
nection of the supply or
AquaStop hose are blocked.

1.

Switch off the appliance.

2.

Pull out the mains plug.

3.

Turn off the water tap.

4.

Unscrew the water connection.

Summary of Contents for SMS4HTI31E

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS4HTI31E en User manual ...

Page 2: ...utlery basket 21 Etagere 21 Folding prongs 21 Knife shelf 22 Basket heights 22 Before using for the first time 22 Performing the initial configura tion 22 Water softening system 22 Overview of water hardness set tings 23 Setting the water softening sys tem 23 Special salt 23 Switching off the water softening system 24 Regeneration of the water softening system 25 Rinse aid system 25 Rinse aid 25 S...

Page 3: ...are 37 Filter system 38 Cleaning spray arms 39 Troubleshooting 41 Error code Fault display Sig nal 41 Washing results 43 Home Connect problem 49 Information on display panel 50 Malfunctions 50 Mechanical damage 51 Noise 52 Clean wastewater pump 53 Transportation storage and disposal 53 Removing the appliance 53 Protect appliance from frost 53 Transporting the appliance 54 Disposing of old applianc...

Page 4: ...it has been damaged in transit Intended use Read the information on intended use to ensure that you use the appliance correctly and safely Only use this appliance As specified in this instruction manual For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to chi...

Page 5: ...with alternating current only via a properly installed socket with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole i...

Page 6: ...o health Failure to comply with safety instructions and directions for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of...

Page 7: ...y splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of tipping Overfilling the Baskets may cause the appliance to tip up Never overfill the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense h...

Page 8: ...y trained specialist staff Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety instr...

Page 9: ...p pliance door WARNING Risk of chemical burns Rinse aid and detergent may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their finger...

Page 10: ...her near heat sources e g radiat ors heat storage tanks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is to...

Page 11: ...methods are available from your specialist dealer or local authority Saving energy If you follow these instructions your appliance will use less electricity and less water Use the Eco 50 programme The Eco 50 programme is en ergy efficient and environmentally friendly Programmes Page 17 If you do not have much tableware to wash use the additional Half Load function 1 The programme will adjust to a ...

Page 12: ...r as a free standing appli ance you must stop it from tipping over e g by screwing it to the wall or installing it under a continuous work top that is securely connected to ad jacent cabinets 1 Follow the safety instructions Page 4 2 Follow the instructions for electrical connection Page 13 3 Check the Scope of supply and the condition of the appliance 4 Consult the installation instructions for t...

Page 13: ...rinking water connection is not kinked crushed or twisted Electrical connection Connect your appliance to the power supply Connecting the appliance to the electricity supply Notes Follow the Safety instructions Page 5 Connect the appliance to alternat ing current only in the range of 220 240 V and 50 Hz or 60 Hz Please note that the water safety system is only functional if there is a power supply...

Page 14: ...amiliarise yourself with the parts of your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 12 1 Rating plate Rating plate with E number and FD number Page 55 The data you need for Customer Service Page 54 2 Detergent dispenser Detergent Page 26 is added to the detergent dis penser ...

Page 15: ... dispenser into the tablet collecting tray where they can fully dissolve 7 Top basket Top basket Page 19 8 Cutlery shelf Cutlery shelf Page 21 9 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 39 10 Filter system Filter system Page 38 11 Cutlery basket Cutlery basket Page 21 12 Di...

Page 16: ...upply display Display for water supply lights up 7 button If you press for approx 3 seconds you can open the basic settings 8 Start button Starting the programme Page 31 9 Programme buttons and additional functions Programmes Page 17 Additional functions Page 19 10 Remote start button Remote start Page 35 11 Timer programming Setting timer programming Page 31 12 Display The display shows informati...

Page 17: ...actors such as water temperat ure or pipe pressure may result in deviations Programme Use Programme sequence Additional func tions Intensive 70 Tableware Washing pots and pans non fragile tableware and cutlery Level of soiling Removing stubborn burned or dried on food remnants containing starch and protein Intensive Pre Rinse Cleaning 70 C Intermediate rinse Final rinse 69 C Drying All Additional ...

Page 18: ...ion for test institutes Test institutes are provided with in formation for comparability tests e g according to EN60436 These are the conditions for conduct ing the tests however they are not the results or consumption values E mail enquiries to dishwasher test appliances com The product number E Nr and the production number FD are required here They can be found on the rat ing plate on the applia...

Page 19: ... shortened by 15 to 75 depending on the rinse programme Energy and water con sumption are increased Half Load Switch on with small loads It is recommended adding less detergent to the detergent dis penser than for a full machine load The run time is shortened Energy and water con sumption are reduced Additional func tion Use ExtraDry For a better drying res ult the final rinse tem perature is incr...

Page 20: ... 3 Press in the levers on the right and left on the outside of the basket The basket can then slip down slightly 4 Raise or lower the basket evenly to the right level Basket heights Page 22 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in t...

Page 21: ... cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs aud...

Page 22: ...nect your appliance to a mo bile device You can conveniently change all settings via the Home Connect app Home Connect quick start Page 35 Requirement The appliance has been installed and connected Page 12 1 Add special salt Page 23 2 Add rinse aid Page 25 3 Switch on the appliance Page 30 4 Setting the water softening system Page 23 5 Set the amount of rinse aid to be dispensed Page 26 Tip You ca...

Page 23: ...ou can dispense with special salt and switch off the water softening system Switching off the water softening system Page 24 Setting the water softening sys tem Set the water hardness on your appli ance 1 Determine the water hardness and the appropriate setting value Overview of water hardness set tings Page 23 2 Press 3 To open the basic settings press for 3 seconds a The display shows Hxx a The ...

Page 24: ...nd turn to close Switching off the water soften ing system If you find the special salt refill indic ator irritating e g when using com bined detergents with salt replace ment substances you can switch the salt refill indicator off Note To avoid damage to the appliance only switch off the water softening system in the following cases The water hardness is max 26 E and you are using combined deter ...

Page 25: ...er x rinse cycles 6 Additional run time in minutes 7 Additional water consumption in litres 5 Additional power consumption in kWh 0 05 The consumption values specified are laboratory measurements determ ined in accordance with the currently applicable standard and using the Eco 50 programme and the factory value of the water hardness is set to 16 20 E Rinse aid system Rinse aid system You can use ...

Page 26: ... can switch the rinse aid sys tem off Tip The function of rinse aid is lim ited with combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows Hxx a The display shows 3 Press repeatedly until the display shows the value set at the factory r05 4 Press repeatedly until the dis play shows r00 5 To save the se...

Page 27: ...th powder and liquid detergent the dosage can be individually adjusted to the level of soiling of the table ware For better washing and drying results and to avoid damage to the appli ance please additionally use Special salt Page 23 and Rinse aid Page 25 Combined detergent Besides conventional separate deter gents a number of products are available with additional functions These products contain...

Page 28: ... if the rinse aid and special salt refill indicators light up wash ing programmes will run properly with combined detergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter g...

Page 29: ...tableware was not dishwasher safe Only put glasses and china in the dish washer if it is marked as dishwasher safe by the manufacturer The chemical com position of the deter gent causes damage Use a detergent marked as gentle on tableware by the man ufacturer Highly caustic alkaline or highly acidic clean ing agents in particu lar commercial or in dustrial cleaning agents are not suit able for dis...

Page 30: ...in them Do not block the spray arms make sure that they can turn freely Do not place small parts in the tablet collecting tray and do not block it with tableware so as not to obstruct the lid of the deter gent dispenser Removing tableware WARNING Risk of injury Hot tableware can cause burns to the skin When hot tableware is sensitive to shock may crack and can result in injury When the programme h...

Page 31: ...l function Additional functions Page 19 a The additional function is set and the additional function button flashes Setting timer programming You can delay the start of the pro gramme by up to 24 hours 1 Press a h 01 appears in the display 2 Use to set the required start time for the programme 3 Press a This activates timer programming Tip To deactivate timer program ming press repeatedly until h ...

Page 32: ...the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gramme Terminate programme To end a programme early or to switch from a programme that has already started you will need to can cel it first Press for approx 4 seconds a All displays light up a As soon as the displays are off the display shows 0h 01m and the residual water is ...

Page 33: ...tem off with level r00 Intensive drying d00 1 d00 d01 The temperature is increased during the final rinse which improves the drying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set the appliance to hot water if this can be prepared with little ...

Page 34: ... seconds Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile device to control its functions via the Home Connect app The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find information about this at www home connect com T...

Page 35: ...nect set tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appliance is connected to your home network Remote start You can use the Home Connect app to start the appliance with your mo bile device Tip If you select remote start Page 33 rc2 with the basic set ting the remote start function will be per...

Page 36: ...onsisting of appliance codes as well as the MAC address of the Wi Fi communication module in stalled Security certificate of the Wi Fi communication module to ensure a secure data connection The current software and hardware version of your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you ...

Page 37: ...c If the appliance is not going to be used for a while leave the door slightly ajar This will prevent un pleasant odours Machine Care Deposits e g from remnants of food and limescale can cause your appli ance to malfunction To avoid such faults and reduce odours we recom mend cleaning your appliance at reg ular intervals Machine Care combined with ma chine care products and machine cleaners is the...

Page 38: ...hine Care will go out automatically For optimum cleaning perform ance ensure the correct place ment of cleaners Follow the safety instructions given on the packagings of the machine care products and machine clean ers 1 Remove any coarse soiling in the interior with a damp cloth 2 Clean the filters 3 Place the machine care product in the appliance interior Only use machine care products specially ...

Page 39: ...es on the coarse filter click into posi tion 7 Insert the filter system into the ap pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lowe...

Page 40: ...en Cleaning and servicing 40 4 Insert the lower spray arm a The spray arm clicks into position 5 Insert the upper spray arm and screw it firmly in place ...

Page 41: ...e 2 Operate the appliance with the Wa ter softening system E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 54 E 31 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Service Page 54 E 34 00 will light up altern ately Water is continuously run ning into the applianc...

Page 42: ...ter hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove residues Siphon connection is still sealed Check the connection to the siphon and open if necessary Cover of the wastewater pump is loose Secure the cover of the Wastewater pump Page 53 so it clicks into position E 61 02 will light up altern ately Wastewater pump is blocked Clean the wastewater pump Clean wastewa...

Page 43: ...the er ror code Washing results Fault Cause troubleshooting Tableware is not dry No rinse aid used or dosage set too low 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Programme or programme option has no drying phase or the drying phase is too brief Select a programme with drying e g intensive strong or ECO pro gramme Page 17 Some opt...

Page 44: ...n the cutlery con tact points 1 Arrange cutlery individually where possible Page 29 2 Avoid points of contact Appliance interior still wet after wash cycle Not a fault The condensa tion drying principle causes water droplets in the tub they are indeed desirable here The moisture in the air condenses on the inside walls runs off and is pumped out No action required Remnants of food on table ware Ta...

Page 45: ...age 19 Detergent residue in the ap pliance Lid of the detergent dis penser is blocked by items of tableware parts and will not open 1 Arrange tableware in the top basket tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 29 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray The l...

Page 46: ...l salt dispenser is not screwed tight Screw the special salt dispenser tight Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically The hardness range is set in correctly or the water hard ness is greater than...

Page 47: ...th The formation of films is due to metal components on sil ver or aluminium tableware Clean the appliance You can remove deposits with Mechanical cleaning Page 37 or a machine cleaning product It may not always be possible to com pletely remove deposits but they are harmless to health Coloured deposits yellow orange brown that are easy to remove are present inside the appliance mainly at the bott...

Page 48: ...et tableware so the tab collecting tray is not obstructed by tableware Arrange tableware Page 29 Items of tableware are blocking the dispenser lid 2 Do not place tableware or fra grance dispensers in the tablet col lecting tray Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not...

Page 49: ...ent to a detergent dispenser when dry Excessive formation of foam occurs Hand washing up liquid is present in dispenser for rinse aid Immediately add rinse aid to the dispenser Adding rinse aid Page 25 Rinse aid has been spilled Remove the rinse aid with a cloth Detergent or appliance care product used causes excess ive foaming Change the brand of detergent Home Connect problem Fault Cause trouble...

Page 50: ...Appliance door is not closed properly Close the appliance door Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Malfunctions Fault Cause troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is blocked 1 Clean the Filters Page 38 2 Clean the Wastewater pump Page 53 Pro...

Page 51: ... against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Mechanical damage Fault Cause troubleshooting Appliance door cannot be closed Door lo...

Page 52: ...only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware...

Page 53: ...oreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal You can find out here how to prepare your appliance for transportation and storage You will also find out how to dispose of old appliances R...

Page 54: ...mentally friendly manner This appliance is labelled in ac cordance with European Direct ive 2012 19 EU concerning used electrical and electronic appliances waste electrical and electronic equipment WEEE The guideline determines the framework for the return and re cycling of used appliances as applicable throughout the EU Customer Service Customer Service If you have any queries are unable to recti...

Page 55: ...tomer Service tele phone number to find them again quickly AQUA STOP guarantee In addition to warranty claims against the seller under the purchase agree ment and in addition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from wate...

Page 56: ...ind the model identifier in the first line of the EU energy label Information regarding Free and Open Source Software This product includes software com ponents that are licensed by the copyright holders as free software or open source software The applicable licence information is stored on your home appliance You can also access the applicable li cence information via your Home Connect App Setti...

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Page 60: ...e Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001476019 9001476019 000...

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