Bosch SMS2ITW01A User Manual Download Page 45

Page: 45 / 56

Troubleshooting

aus

Fault

Cause

Troubleshooting

Detergent residue in the ap-
pliance

Tabs are used in the quick
or short programme. Dissolv-
ing time of the tab is not at-
tained.

▶

Select a more intensive Programme
or use Powder detergent.

Washing effect and dissolv-
ing performance are re-
duced after a prolonged
storage time or detergent is
very lumpy.

▶

Change your "detergent"

→

Page 26

Water marks on plastic
parts.

Due to laws of physics
droplet formation on plastic
surfaces is unavoidable.
After drying water marks are
visible.

▶

Select a more intensive pro-
gramme.

▶

Position tableware at an angle.

→

"Arrange tableware", Page 30

▶

Use rinse aid.

→

"Rinse aid", Page 25

Wipeable or water-soluble
coatings are present inside
the appliance or on the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

▶

Change your "detergent"

→

Page 26

▶

Clean the appliance mechanically.

Stubborn white coatings are
present on tableware, inside
the appliance or the door.

Detergent substances are
deposited there. These coat-
ings cannot generally be re-
moved with chemicals.

▶

Change your "detergent"

→

Page 26

▶

Clean the appliance mechanically.

Too little detergent is being
used.

▶

Increase the amount of detergent
used or change "Detergent "

→

Page 26

Washing programme selec-
ted too weak.

▶

Select a more intensive washing
programme.

Tea residue or lipstick marks
on tableware.

Washing temperature is too
low.

▶

Select a programme with a higher
washing temperature.

Too little detergent is being
used or is unsuitable.

▶

Use a suitable "Detergent "

→

Page 26

and follow the manufac-

turer's instructions for the amount
to be used.

Tableware has been pre-
cleaned too intensely. The
sensors chose a weaker pro-
gramme. Stubborn soiling
cannot be entirely removed.

▶

Only remove large remnants of food
and do not prerinse tableware.

Summary of Contents for SMS2ITW01A

Page 1: ...Register your new device on MyBosch now and get free benefits bosch home com welcome Dishwasher SMS6HAI01A aus User manual ...

Page 2: ... institute 19 Favourite 19 Additional functions 19 Features 20 Top basket 20 Bottom basket 21 Cutlery basket 22 Etagere 22 Folding prongs 22 Knife shelf 23 Baking sheet spray head 23 Extra Clean Zone 23 Basket heights 24 Before using for the first time 25 Making settings for initial start up 25 Rinse aid system 25 Rinse aid 25 Setting the amount of rinse aid 26 Switching the rinse aid system off 2...

Page 3: ...40 Appliance safety 40 Error code Fault display Sig nal 40 Washing results 42 Home Connect problem 48 Information on display panel 48 Malfunctions 48 Mechanical damage 49 Noise 50 Clean wastewater pump 51 Transportation storage and disposal 51 Removing the appliance 51 Protect appliance from frost 52 Transporting the appliance 52 Disposing of old appliance 52 Customer Service 52 Product number E N...

Page 4: ...ormation on intended use to ensure that you use the appliance correctly and safely Only use this appliance For cleaning household tableware In private households and in enclosed spaces in a domestic en vironment Up to an altitude of max 4000 m above sea level Restriction on user group Avoid risks to children and vulnerable persons This appliance may be used by children aged 8 or over and by people...

Page 5: ...with earthing The protective conductor system of the domestic electrical installation must be properly installed Never equip the appliance with an external switching device e g a timer or remote control When the appliance is installed the mains plug of the power cord must be freely accessible If free access is not possible an all pole isolating switch must be installed in the permanent electrical ...

Page 6: ...irections for use on packagings of detergent and rinse aid products may cause serious harm to health Follow the safety instructions and directions for use on the packagings of detergent and rinse aid products WARNING Risk of explosion Adding solvents to the interior of the appliance may cause ex plosions Never add solvents to the interior of the appliance Highly caustic alkaline or highly acidic c...

Page 7: ...ay splash out of the appliance Open the appliance door carefully if the programme is still running WARNING Risk of tipping Overfilling the Baskets may cause the appliance to tip up Never overfill the Baskets with free standing appliances WARNING Risk of electric shock An ingress of moisture can cause an electric shock Only use the appliance in enclosed spaces Never expose the appliance to intense ...

Page 8: ...by trained specialist staff Improper repairs are dangerous Repairs to the appliance should only be carried out by trained specialist staff Only use genuine spare parts when repairing the appliance If the power cord of this appliance is damaged it must be replaced with a special connection cable which is available from the manufacturer or his Customer Service Risk to children Follow the safety inst...

Page 9: ...may cause chemical burns to the mouth throat and eyes Keep children away from detergent and rinse aid products Keep children away from the appliance when open The wa ter in the interior of the dishwasher is not drinking water It may contain residues of detergents and rinse aid WARNING Risk of injury Children may get their fingers caught in the slots of the tablet collecting tray and injure themsel...

Page 10: ...ks ovens or other appliances that gener ate heat Modified or damaged water hoses may result in material damage and damage to the appliance Never kink crush modify or cut through water hoses Only use the water hoses sup plied with the appliance or genu ine spare hoses Never re use water hoses that have been used before If the water pressure is too high or too low this may impair function ing of the...

Page 11: ...vated manually 1 Open the appliance door 2 Pull the catch of the childproof lock forwards and close the ap pliance door 1 2 Deactivating the door lock 1 Open the appliance door 2 Push the catch of the childproof lock to the right and slide it backwards 1 2 3 Close the appliance door Environmental protection and saving energy Environmental protection and saving energy Environmental protection and s...

Page 12: ... appli ance or our Customer Service Note The appliance was tested at the factory to check it is in working order It is possible that water has left marks on the appliance These marks will disappear after the first wash cycle The delivery consists of the following Dishwasher Operating instructions Installation Instructions Warranty Installation material Mains cable Installing and connecting the app...

Page 13: ...Note If you are replacing the appli ance you must use a new water sup ply hose 1 Consult the installation instructions supplied for the steps required here 2 Connect the appliance to the drink ing water connection using the en closed parts Observe the Technical data 3 When doing so check that the drinking water connection is not kinked crushed or twisted Electrical connection Connect your applianc...

Page 14: ...lf with your appliance Familiarising yourself with your appliance Appliance You can find an overview of the parts of your appliance here 1 2 3 4 5 6 7 8 9 10 11 1 Rating plate Rating plate with E number and FD number Page 53 The data you need for Customer Service Page 52 1 Depending on the appliance specifications ...

Page 15: ...ere they can fully dissolve 6 Top basket Top basket Page 20 7 Cutlery shelf1 Cutlery shelf Page 22 8 Upper spray arm The upper spray arm washes the tableware in the top basket If the tableware has not been washed properly clean the spray arms Cleaning spray arms Page 39 9 Filter system Filter system Page 38 10 Cutlery basket Cutlery basket Page 22 11 Dispenser for rinse aid Add rinse aid to the di...

Page 16: ...ater supply 6 Programme buttons and additional functions Programmes Additional functions Page 19 7 Start button Starting the programme Page 32 8 button If you press for approx 3 seconds you can open the basic settings 9 Remote Start Remote Start Page 35 10 Timer programming Setting timer programming Page 31 11 Door opener1 Opening the appliance door Page 31 12 Display The display shows information...

Page 17: ...ding to AS NZS 2007 Different in fluencing factors such as water tem perature or pipe pressure may result in deviations Programme Consumption values 1 Duration in hrs mins 2 Energy consump tion in kWh 3 Water consump tion in litres Use Programme se quence Pots Pans 1 2 05 2 15 2 1 300 1 400 3 11 5 14 0 Tableware Pots and pans non fragile tableware and cutlery Level of soiling Stubborn burned or dr...

Page 18: ... level of the washing wa ter Eco Wash 1 3 15 2 0 620 3 11 4 Tableware Mixed tableware and cutlery Level of soiling Normally soiled load Most economical pro gramme Pre Rinse Cleaning 45 C Intermediate rinse Final rinse 46 C Drying Quick 1h 1 1 00 2 1 300 3 10 5 Tableware Mixed tableware and cutlery Level of soiling Common household food remnants lightly dried on Time optimised Cleaning 65 C Interme...

Page 19: ...ws APP and the remaining running time Tip You can use the Home Connect app to download additional pro grammes and save them to the button 1 Save Favourite on the appliance 1 Press 2 Press the right programme button 3 Press the button for the relevant additional function Additional functions Page 19 4 Press for approx 3 seconds a The selected programme and the additional function will flash a flash...

Page 20: ...ic parts There is a slight in crease in energy con sumption and the run time is extended Features Features Features You can find an overview of the pos sible features of your appliance and how to use them here These features depend on the model of your appliance Top basket Arrange cups and glasses in the top basket a Knife shelf 1 You can adjust the height of the top basket to make room for larger...

Page 21: ...wer the basket evenly to the right level Basket heights Page 24 Check that the basket is level on both sides 5 Slide the basket back in Bottom basket Arrange pans and plates in the bot tom basket a Cutlery basket 1 Large plates up to a diameter of 31 cm can be arranged in the bottom basket as shown 1 Depending on the appliance specifications ...

Page 22: ...g cutlery If you do not need the cutlery shelf you can fold it up Folding prongs Use the folding prongs to position tableware securely e g plates You can fold the prongs down to po sition pans bowls and glasses better 1 Folding down prongs1 If you do not need the prongs fold them down 1 Push the lever forwards and fold down the prongs 1 2 2 To use the prongs again fold them back up a The prongs au...

Page 23: ...king sheet spray head Use the baking sheet spray head in stead of the top basket to clean large trays grilles and plates 1 Remove top basket 2 Insert the baking sheet spray head in the holder and turn to the right a The baking sheet spray head clicks into position Removing baking sheet spray head If you no longer require the baking sheet spray head remove it from the appliance 1 Turn the baking sh...

Page 24: ...nce with the Extra Clean Zone fitted 1 Pull out the top basket 2 Pull the tab on the Extra Clean Zone up and forwards 3 Set the slider to ON 4 Clean under running water 5 Place the Extra Clean Zone in the top basket and lock in place Check that the mounts are in the correct position a The Extra Clean Zone audibly clicks into position 6 Push in the top basket Basket heights Set the baskets at the r...

Page 25: ... 26 5 Start the Programme with the highest cleaning temperature Page 17 without tableware We recommend you clean the ap pliance without tableware before using it for the first time to remove any marks from water or other residues Tip You can change this setting and other Basic settings Page 33 at any time again Rinse aid system Rinse aid system Rinse aid system You can use the rinse aid system and...

Page 26: ...th combined detergents You will generally get better results using rinse aid 1 Press 2 To open the basic settings press for 3 seconds a The display shows 3 Press repeatedly until the display shows the value set at the factory r05 4 Press repeatedly until the dis play shows r00 5 To save the settings press for 3 seconds a The rinse aid system is switched off and the rinse aid refill indicator is de...

Page 27: ...usted to the level of soiling of the table ware For better washing and drying res ults please also use Rinse aid Page 25 Combined detergents Besides conventional separate deter gents a number of products are available with additional functions These products not only contain de tergent but also rinse aid and salt re placement substances 3in1 and depending on the combination 4in1 5in1 additional co...

Page 28: ...e tergents The function of rinse aid is limited with combined detergents You will generally get better results using rinse aid Use tablets with a special drying performance Adding detergent 1 To open the detergent dispenser press the locking latch 2 Add the detergent to the dry deter gent dispenser 15 ml 25 ml 50 ml If you are using tablets one is enough Insert the tablets in a hori zontal positio...

Page 29: ...id damage to glass and table ware Cause Recommendation The following table ware is not dish washer safe Items of cutlery and tableware made from wood Decorated glass ware antique and hand crafted table ware Plastic parts not resistant to heat Tableware made from copper or tin Tableware soiled with ash wax lub ricating grease or paint Very small items of tableware Only put tableware in the dishwash...

Page 30: ...ng and drying res ults position items with curves or recesses at an angle so the water can run off 1 Remove large remnants of food from your tableware To save resources do not pre rinse tableware under running wa ter 2 Observe the following when arran ging tableware Put heavily soiled tableware in the bottom basket e g pans The more powerful the spray jet the better the dishwashing result will be ...

Page 31: ...last selected and the additional function last selec ted will be set by default If you do not perform any actions on the appliance for 10 minutes the appliance will automatically switch off Setting a programme To adjust the wash cycle to the soil ing level of the tableware select a suitable programme Press the right programme button a The programme is set and the pro gramme button flashes a The re...

Page 32: ... be partially opened after the cycle Interrupting programme Note When you open the appliance door once the appliance has heated up leave the door slightly ajar for a few minutes and then close it This will help prevent excess pressure building up in the appliance and stop the appliance door bursting open 1 Press a The programme is saved and the appliance switches off 2 Press to resume the pro gram...

Page 33: ...rying result This may increase the run time slightly Note Not suitable for delicate items of tableware Switch Extra Dry on d01 or off d00 Hot water A00 1 A00 A01 Set cold water or hot water connec tion Only set the appliance to hot water if this can be prepared with little energy and a suitable installa tion is available e g solar heating system with circulation line The wa ter temperature should ...

Page 34: ...To save the settings press for 3 seconds Home Connect Home Connect Home Connect This appliance is network capable Connect your appliance to a mobile device to control its functions via the Home Connect app The Home Connect services are not available in every country The avail ability of the Home Connect function depends on the availability of Home Connect services in your coun try You can find inf...

Page 35: ...et tings in the basic settings for your ap pliance Which settings the display shows will depend on whether Home Connect has been set up and whether the appliance is connected to your home network Remote Start You can use the Home Connect app to start the appliance with your mo bile device Tip If you select rc2 in the Basic settings Page 34 of this function the function is permanently activated and...

Page 36: ... your appliance Status of any previous reset to factory settings This initial registration prepares the Home Connect functions for use and is only required when you want to use the Home Connect functions for the first time Note Please note that the Home Connect functions can only be utilised with the Home Connect app Information on data protection can be retrieved in the Home Connect app Cleaning ...

Page 37: ...powder in the interior 2 Food remnants and de posits Machine cleaner Detergent dispenser To ensure optimum cleaning perform ance the programme doses the de tergents independently of each an other during the relevant cleaning phase Correct placement of the de tergents is necessary here Run Machine Care without tableware if the indicator for Machine Care lights up on the control panel or if ad vised...

Page 38: ...t dispenser until it is filled completely Do not place any additional ma chine cleaner in the appliance in terior 5 Press 6 Press a Machine Care is run a Once the programme has ended the indicator for Machine Care goes out Filter system The filter system removes coarse soiling from the dishwashing cycle 1 2 3 1 Micro filter 2 Fine filter 3 Coarse filter Cleaning filters Soiling in the dishwashing ...

Page 39: ... pliance and turn the coarse filter clockwise Make sure that the arrow markings match up Cleaning spray arms Limescale and soiling in the dish washing water may block the nozzles and bearings on the spray arms Clean the spray arms regularly 1 Unscrew the upper spray arm and pull down to remove 1 2 2 Pull up the lower spray arm to re move 3 Check the outlet nozzles on the spray arms for blockages u...

Page 40: ...ildproof lock is activated Open the appliance door Page 31 Error code Fault display Signal Fault Cause Troubleshooting E 20 60 lights up alternately Appliance has detected cal cified heating element 1 Descale the appliance 2 Operate the appliance with the wa ter softening system 1 E 30 00 will light up altern ately Water protection system is activated 1 Turn off the water tap 2 Call Customer Servi...

Page 41: ...supply hose 8 Screw the water connection back on 9 Check the water connection for leaks 10 Restore the power supply 11 Switch the appliance on E 92 40 will light up altern ately Filters are soiled or blocked Clean the filters Cleaning filters Page 38 E 61 03 will light up altern ately Water is not drained Wastewater hose is blocked or kinked 1 Reposition the wastewater hose without kinks 2 Remove ...

Page 42: ...pliance or switch off the fuse 3 Wait at least 2 minutes 4 Insert the mains plug of the appli ance in a socket or switch on the fuse 5 Switch the appliance on 6 If the problem occurs again Press Turn off the water tap Pull out the mains plug Contact Customer Service Page 52 and give the er ror code Washing results Fault Cause Troubleshooting Tableware is not dry No rinse aid used or dosage set too...

Page 43: ... the programme has ended Rinse aid used has a limited drying performance Use a name brand rinse aid Eco products may have limited ef fectiveness Plastic tableware is not dry Not a fault As plastic does not store heat so well it also does not dry as well No remedial action possible Cutlery is not dry Cutlery not arranged prop erly in the cutlery basket or cutlery drawer Droplets can form on the cut...

Page 44: ...sors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove large remnants of food and do not prerinse tableware Tall narrow receptacles in corner areas are not rinsed adequately Do not position tall narrow recept acles at too great an angle or in corner areas Top baskets on right and left are not set to same height Set the top baskets on the left and right to the same l...

Page 45: ...nerally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically Stubborn white coatings are present on tableware inside the appliance or the door Detergent substances are deposited there These coat ings cannot generally be re moved with chemicals Change your detergent Page 26 Clean the appliance mechanically Too little detergent is being used Increase the amount o...

Page 46: ...li ance may become discol oured during the life of the dishwasher Discolouration can come about and will not impair functioning of the ap pliance Plastic parts are discol oured Washing temperature is too low Select a programme with a higher washing temperature Tableware has been pre cleaned too intensely The sensors chose a weaker pro gramme Stubborn soiling cannot be entirely removed Only remove ...

Page 47: ...a glass protec tion component Rust spots on cutlery Cutlery is not sufficiently rust resistant Knife blades are often more severely af fected Use rust resistant tableware Cutlery may also rust if washed together with rust ing items Do not wash rusting items Detergent residue is present in the detergent dispenser or the tablet collecting tray Spray arms were blocked by tableware so detergent was no...

Page 48: ...ient rinse aid 1 Add Rinse aid Page 25 2 Set the amount of rinse aid to be dispensed Setting the amount of rinse aid Page 26 Refill indicator for rinse aid does not light up Rinse aid system is switched off Set the amount of rinse aid to be dispensed Malfunctions Fault Cause Troubleshooting Water is left in the appliance at the end of the pro gramme Filter system or area under the filters is block...

Page 49: ...ply Top basket is pressing against inner door and pre venting appliance door from being closed securely Check whether the rear panel of the appliance is being pressed in by a socket or hose holder that has not been removed Arrange the tableware so that no parts project beyond the basket and prevent the appliance door from closing properly Mechanical damage Fault Cause Troubleshooting Appliance doo...

Page 50: ...only be remedied in the do mestic installation Knocking or rattling noise Spray arm is striking table ware Arrange tableware so that the spray arms do not strike tableware With a small load the water jets directly strike against the tub Distribute the tableware evenly Load the appliance with more table ware Light items of tableware move about during the wash cycle Position light items of tableware...

Page 51: ...over inwards at an angle and remove 7 Remove any remnants of food and foreign bodies in the area of the impeller 8 Insert the pump cover and press down 1 2 a The pump cover clicks into posi tion 9 Install the filter system 10 Insert the top and bottom basket Transportation storage and disposal Transportation storage and disposal Transportation storage and disposal You can find out here how to prep...

Page 52: ... used by recycling WARNING Risk of harm to health Children can lock themselves in the appliance thereby putting their lives at risk With redundant appliances unplug the power cord Then cut through the cord and damage the lock on the appliance door beyond repair so that the appliance door will no longer close 1 Unplug the appliance from the mains 2 Cut through the power cord 3 Dispose of the applia...

Page 53: ...ddition to our manufac turer s warranty we offer compensa tion under the following conditions If our Aqua Stop system is defect ive and causes water damage we will make good the damage for private users To ensure protection from water damage the appliance must be connected to the power supply The liability guarantee is valid for the service life of the appliance A claim can only be made under the ...

Page 54: ...ble to you on request To file a request please email to oss request bshg com or send a written request to BSH Hausgeräte GmbH Carl Wery Str 34 D 81739 München Germany Reference OSSREQUEST The cost of performing your request will be charged to you This offer is valid three years from the date of pur chase or at least as long as we offer support and spare parts for the re spective appliance Declarat...

Page 55: ......

Page 56: ... Free and easy registration also on mobile phones www bosch home com welcome Looking for help You ll find it here Expert advice for your Bosch home appliances help with problems or a repair from Bosch experts Find out everything about the many ways Bosch can support you www bosch home com service Contact data of all countries are listed in the attached service direct ory 9001514832 9001514832 0012...

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