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FAQs for Twinguard Single Point Solution 
 

Question 

Answer 

What is the Bosch Smart Home 
Twinguard?

 

 

The Bosch Smart Home Twinguard is one of 
the world's first 2-in-1 smoke alarms. It is a 
combination device consisting of smoke 
detector with Dual-Ray technology and air 
quality sensor. With the Bosch Twinguard App, 
you can be connected to your Twinguard at any 
time, from the road or at home. So you can get 
immediate information about smoke alarms in 
your home on the go. In addition, you have 
access to your air quality data at any time and 
from anywhere. Further information on the 
Bosch Smart Home Twinguard can be found 
here in the corresponding data sheet and on 
the 

product page

.

 

How does the reset of the 
Bosch Smart Home Twinguard 
work?

 

 

 

To restore the factory settings, please proceed 
as follows:  
 
1. First remove at least one battery. Please wait 
20 seconds or briefly press the control button of 
your Twinguard again after removing the 
battery. This will ensure that you can 
successfully restore the factory settings. 
2. Then reinsert the battery and press and hold 
the control button while inserting.  
3. The detector will now start with a fast flashing 
orange light.  
4. Release the control button briefly and then 
immediately press the control button on the 
detector again for at least four seconds until 
you hear a short acoustic signal.  
5. The Twinguard then restarts and a flashing 
green light indicates that the factory settings of 
your Bosch Twinguard have been successfully 
restored.

 

How do I install the 
Twinguard?

 

 

 

The Bosch Smart Home Twinguard can be 
installed in just a few simple steps. All you need 
is the Bosch Twinguard App, an already 
installed gateway and the accessories included 
in the packaging. After starting the Bosch 
Twinguard App, it guides you through the 
individual installation steps. The easiest way is 
to take a look at the step-by-step 

instructions 

i

Summary of Contents for Smart Home Twinguard

Page 1: ...ease wait 20 seconds or briefly press the control button of your Twinguard again after removing the battery This will ensure that you can successfully restore the factory settings 2 Then reinsert the battery and press and hold the control button while inserting 3 The detector will now start with a fast flashing orange light 4 Release the control button briefly and then immediately press the contro...

Page 2: ...ation the air quality sensor takes up to two hours to perform initial measurements Within the first 48 hours after commissioning a recalibration is carried out in order to optimise the quality of the recorded data Please note that after about 20 minutes you should either refresh the screen or start the app again so that the current data is displayed I would like to move my Twinguard from one room ...

Page 3: ...oximately the same range as your WLAN router 3 Reset the Twinguard to factory settings and restart the installation You will find corresponding instructions under How can I reset the Bosch Smart Home Twinguard to the factory settings Does the Bosch Smart Home Twinguard work even if it is not operated with the App and Gateway If the Twinguard is not operated as a smart smoke detector with Internet ...

Page 4: ...d App the Gateway your Router and the Bosch Cloud together form an Eco System Each integrated Twinguard sends air quality data and smoke alarms to the installed gateway The gateway sends this data via your router and Internet connection to your user account in the Bosch Cloud and stores it there With the Bosch Twinguard App you can access all data provided by the Bosch Cloud from your smartphone a...

Page 5: ...ings Service Software Updates A notification appears on your App Homescreen for important software updates To update simply follow the instructions in the app How do I install the gateway The Twinguard Gateway can be installed in just a few simple steps All you need is the Bosch Twinguard App and the accessories included in the starter set packaging After starting the Bosch Twinguard App it guides...

Page 6: ...ng other things reinforced concrete ceilings or underfloor heating can impair the radio signal Please make sure that your gateway is positioned as centrally as possible in your household According to which standards is the Bosch Smart Home Twinguard certified The Bosch Smart Home Twinguard is certified according to the European standard EN 14604 2005 AC 2008 and is therefore a reliable lifesaver i...

Page 7: ...t is the heartbeat function Your Bosch Smart Home Twinguard continuously carries out a self diagnosis if something is wrong you will be informed The Twinguard virtually checks its own heartbeat so you can always be sure that your Twinguard smoke detector is working reliably Up to three times a day from 19 00 to 01 00 the following day you can also see this Hearbeat This is indicated by a blue ligh...

Page 8: ...ooms The typical battery life is two years If the battery capacity of a detector drops below a critical level you will also receive a push message and a red info bar will appear on your Home screen This info bar is not hidden until the battery has been replaced Information about the test alarm With the Twinguard you can carry out a test alarm conventionally via the control button on the detector o...

Page 9: ...d as a carbon monoxide warning device At present the Bosch Smart Home Twinguard can only be used as a smoke detector and for air quality measurement but not as a carbon monoxide detector The current range of functions does not include so called fire gas detection How is air quality measured The Bosch Smart Home Twinguard continuously measures air quality Temperature relative humidity and air purit...

Page 10: ...lity in a room is outside the optimum range These notifications can be activated and deactivated These are deactivated in the factory setting The notification intervals can also be adjusted manually Where can I get further information on air quality More detailed information about air quality including some tips tricks can be found here ...

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