Bosch SHP865Z Series Operating Instructions Manual Download

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Troubleshooting

en-us

Troubleshooting

Troubleshooting

Dishwashers may occasionally

exhibit problems that are unrelated to

a malfunction of the dishwasher itself.

The following information may help

you with a dishwasher problem

without involving a repair

professional.

Problem

Cause

Action

Error code

“

‚‰

is lit.

Supply hose kinked.

Install supply hose without kinks.

Water supply turned off.

Turn on the water supply.

Water supply line is clogged.

Unclog water line.

Error code

“

ƒƒ

is lit.

Water in sump since sump filters

are dirty or blocked.

Clean filters.

Error code

“

ƒ…

is lit.

Drain line is clogged.

Unclog drain line.

Drain hose is kinked, clogged or

blocked.

Replace drain hose.

Drain pump impeller (vanes) is

clogged or blocked.

Remove drain pump cover, clean around

pump impeller and replace cover.

Drain pump cover was loose.

Lock drain pump cover into place in the

sump.

Error code

“

ƒ†

is lit.

Drain pump is blocked or pump

cover is loose.

Clean drain pump and lock drain pump

cover into place in the sump.

Error code

“

ƒˆ

is lit.

Supply voltage too low (less than

98 volts).

Not a dishwasher fault; have the supply volt-

age and electrical installation checked.

A different

error code is

indicated on

the digital dis-

play.

(

“

‹‚

“

„‹

)

A technical fault has probably

occurred.

Switch off dishwasher with the On/Off

switch

(

. After a short time restart the

dishwasher.

If the problem recurs, turn off the tap and

pull out the power supply plug.

Call customer service and mention the error

code.

Summary of Contents for SHP865Z Series

Page 1: ...en us Operating instructions Dishwasher SHPM65Z SHP865Z SHXM65Z SHXM63W5 SHX863W ...

Page 2: ...2 ...

Page 3: ...INSTRUCTIONS 6 ƒCauses of Damage 11 Getting Started 12 Rinse Aid 15 Loading the Dishwasher 17 Detergent 28 Dishwasher Cycles 30 0Dishwasher Cycle Options 31 1Operating the Dishwasher 34 2Care and Maintenance 39 3Troubleshooting 43 4Customer Service 48 Statement of Limited Product Warranty 49 ...

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Page 5: ...a result of non observance of this warning 9 CAUTION This indicates that minor or moderate injuries may occur as a result of non observance of this warning NOTICE This indicates that damage to the appliance or property may occur as a result of non compliance with this advisory Note This alerts you to important information and or tips ...

Page 6: ...s injury or death Do not use the dishwasher in any way not covered in this manual or for any purpose other than those explained in the following pages 9 WARNING RISK OF INJURY Severe injury and or product damage could result from the use of unauthorized service technicians or non original replacement parts All repairs must be performed by an authorized service technician using only original equipm...

Page 7: ...n of the dishwasher Use and Care manual for instructions on how to properly clean your dishwasher 9 WARNING HEALTH HAZARD Never use harsh chemicals to clean your dishwasher Some bleach based products can damage your dishwasher and may present health hazards GROUNDING INSTRUCTIONS This appliance must be grounded to a metal permanent wiring system or an equipment grounding conductor must be run with...

Page 8: ...e equivalent For plastic items not so marked check the manufacturer s recommendations Do not operate your dishwasher unless all enclosure panels are in place Do not tamper with or override controls and interlocks Do not abuse sit or stand on the door or dish racks of the dishwasher 9 WARNING RISK OF INJURY To avoid risk of injury always use caution when opening the door during or following a wash ...

Page 9: ...llow wet areas to remain around or under the dishwasher Note To avoid dishwasher damage do not allow water to remain in your dishwasher systems through extended periods of freezing temperatures Freezing temperatures can damage the water fill valve and potentially other components of your dishwasher NOTICE It is highly recommended for the end user to become familiar with the procedure to shut off t...

Page 10: ...g This product may contain a chemical known to the State of California which can cause cancer or reproductive harm Therefore the packaging of your product may bear the following label as required by California DQFHU DQG 5HSURGXFWLYH DUP ZZZ 3 DUQLQJV FD JRY 67 7 2 251 352326 7 21 51 1 51 1 ...

Page 11: ...ipes can cause stainless steel doors and tubs to rust Using harsh chemicals e g bleach abrasive cleaners scouring pads metal or plastic or abrasive cloths paper towels can damage your dishwasher s exterior door panel fascia panel and buttons To avoid dishwasher damage do not load the dishwasher with paper products plastic bags packing materials or anything other than normal dishwasher safe dishwar...

Page 12: ...en us Getting Started 12 Getting Started GettingStartedAppliance overview The dotted lines show optional features which may or may not be included with your dishwasher ...

Page 13: ...button 0 Wash cycles 8 Digital display Delay start button H Wash cycle options P Start button 1 Third rack 12 Upper rack 1 Upper spray arm 1B Detergent tab tray 1J Vent hole 1R Lower spray arm 1Z Dispenser for special salt 1b Filters 1j Silverware basket 9 Lower rack 9 Rinse aid dispenser 92 Detergent dispenser 9 Lock for detergent dispenser 9B Rating plate Cycle time remaining Clean Lights up whe...

Page 14: ...34 Setting Factory setting Description š Intensive drying š š š Off Improved drying for glasses and plasticware Rinse aid Amount of rinse aid affects drying Cycle completion signal ƒ Signal sounds when wash cycle is complete Auto power off ƒ Dishwasher switches off automatically after wash cycle is complete Info light On Light is projected to signal an active wash cycle Auto door open Off Door aut...

Page 15: ... Wipe up any spills with a damp cloth 1 Open the rinse aid dispenser 9 by pressing on the latch of the lid and pull it open 2 Add liquid rinse aid to the dispenser 9 until it is full Do not overfill Avoid spilling into air vent hole 3 Close the lid Lid must be fully closed until it clicks in order to seal 4 Wipe up any excess rinse aid that may have puddled when the dispenser reservoir is full The...

Page 16: ... Press the function key until the display 8 shows 4 Press the function key 3 to select the desired setting 5 Press the Start button P to save the setting Turning off rinse aid indicator Proceed as described in the section Setting the amount of rinse aid used and set value to The rinse aid indicator is now turned off NOTICE Using no rinse aid or setting the dispenser to may result in longer cycle t...

Page 17: ... or become yellow Non stick Coat ings Apply a light coating of veg etable oil to non stick sur faces after drying Plastics Makesuretheplasticwareis dishwasher safe Stainless Steel Sterling Silver and Silver Plates Load these so they do not come in contact with other metals stainless steel dish washer tub walls or the inner door Not Recommended Acrylic Crazing or small cracks throughout the acrylic...

Page 18: ...nformation about dishware suitability NOTICE To avoid dishwasher damage do not load the dishwasher with paper products plastic bags packing materials or anything other than normal dishwasher safe dishware and kitchenware Loading the upper rack Ensure items do not protrude through the bottom of the racks and block the spray arms Note When pushing the upper rack 12 into the dishwasher push it until ...

Page 19: ...est results load large items face down in the lower rack Loading patterns for upper rack 12 place setting suggested loading pattern with third rack cutlery drawer Alternate loading pattern Alternate loading pattern with stemware Use supports to load stemware glasses in the upper rack ...

Page 20: ... and other sharp utensils with edges down Do not allow children to handle or play near knives and sharp utensils Long silverware basket Note The silverware basket lid may also be folded downward in order to leave the basket open optional feature which may or may not be included with your dishwasher The Double Flex silverware basket This basket splits along its length resulting in two halves that m...

Page 21: ...her basket Push the two halves in opposite directions until they click Note The silverware basket lid may also be folded downward in order to leave the basket open optional feature which may or may not be included with your dishwasher Suggested loading patterns Long silverware basket Double Flex silverware basket 1 Salad fork 2 Teaspoon 3 Dinner fork 4 Knife 5 Tablespoon 6 Serving spoon 7 Serving ...

Page 22: ...sils either in the upper or lower rack Arrange large plates up to a diameter of 12 6 in 32 cm in the lower basket 9 as illustrated RackMatic The height of the upper rack 12 can be adjusted in 3 steps to create more space 1 Pull the upper rack out of the dishwasher until it stops 2 To lower the rack push the RackMatic lever inward 3 To raise the rack hold the basket on the sides of the upper rack a...

Page 23: ... Upper rack flip tines To fold down push flip tines downward with gentle pressure To fold up push flip tines into an upright position until the holder engages in the notch Third rack The third rack 1 horizontally positions knives spatulas and other oversized tools for improved cleaning and easier loading and unloading Arrange cutlery in third rack as illustrated You can fold down the side shelves ...

Page 24: ...not be included with your dishwasher Extra tall item sprinkler If an item is too tall to be placed in the lower rack 9 even with the upper rack 12 in the raised position remove the empty upper rack 12 by pulling it out of the dishwasher until it stops Pull the front of the rack upward and outward until the rack will not slide out anymore Then lift it up and away from the dishwasher until the rolle...

Page 25: ...ot reinstall the upper rack 12 without removing the extra tall item sprinkler B optional feature which may or may not be included with your dishwasher Removing Installing third rack Removing third rack 1 1 Pull out third rack all the way 1 2 Lift upper rollers over the stopper hooks of both rails 2 3 Pull third rack out forward and upward so that the holding hooks and the lower rollers of the rack...

Page 26: ...ith Rackmatic Removing upper rack 12 1 Pull out upper rack all the way 1 2 Lift front rollers over the stopper hook of the rail 2 3 Pull out upper rack forwards and upwards so that the upper and lower rollers of the rack slide over the stopper hooks of both rails 3 Installing upper rack 12 1 Pull out upper rack rails all the way 1 2 Insert upper rack at an angle Make sure that the stopper hooks of...

Page 27: ...Loading the Dishwasher en us 27 ...

Page 28: ...lespoon 15 ml of detergent will clean most loads The detergent dispenser cup has lines that measure detergent to 1 tablespoon 15 ml and 1 75 tablespoons 25 ml 3 tablespoons 45 ml of detergent will completely fill the detergent dispenser Note If you do not know the hardness of your water supply use 15 ml of detergent Increase the amount if necessary to the least amount required to get your kitchenw...

Page 29: ...nser 92 Pour detergent into the dry detergent dispenser 92 only Add detergent Do not overfill the detergent dispenser Dosage see manufacturer s instructions on the packaging 3 Close the lid by placing the finger on the lid as shown Slide the lid closed until it clicks The detergent dispenser will open automatically at the ideal time for the set cycle The powder or liquid detergent is distributed i...

Page 30: ...h baked on food or grease These dishes would nor mally require soaking or hand scouring all Auto Smartest cycle with most flexible soil sensing which is ideal for mixed dishware and food soils all Normal see note at bot tom of table Recommended for daily regular or typical use to completely wash a full load of nor mally soiled dishes all Note In order to obtain optimal per formance with minimum en...

Page 31: ... with easy to remove food soils The option also reduces the likelihood of cloudy glasses Rinse aid is recommended for the high gloss drying function even when using combination detergents Sanitize Increases the temperatures and retains them for an extra long time to obtain a defined disinfecting performance Continuous use of this function increases the hygiene status This additional option is idea...

Page 32: ...110 135 105 129 130 135 60 9 Water usage gal L 4 9 6 4 18 6 24 2 3 4 6 4 12 9 24 1 2 3 5 5 8 8 21 3 8 14 3 1 1 4 1 Wash temp F C 151 160 66 71 131 140 55 60 113 131 45 55 122 50 in coming Rinse temp F C 162 72 153 162 67 72 156 69 158 70 in coming Extra Scrub Cycle time min 125 150 120 145 145 150 N A N A Water usage gal L 4 9 6 4 18 6 24 2 3 5 6 4 13 3 24 1 2 3 5 5 8 8 21 N A N A Rinse temp F C 1...

Page 33: ...ycle time min 105 120 90 105 100 120 N A N A Water usage gal L 4 9 6 4 18 6 24 2 3 4 6 4 12 9 24 1 2 3 5 5 8 8 21 N A N A Rinse temp F C 140 60 140 60 140 60 N A N A Sanitize Cycle time min 150 175 149 179 160 180 N A N A WaterUsage gal L 4 9 6 4 18 6 24 2 3 4 6 4 12 9 24 1 2 3 5 5 8 8 21 N A N A Rinse temp F C 162 72 162 72 162 72 N A N A AutoAir Cycle time min 155 180 148 178 151 186 117 Water u...

Page 34: ...e door during a wash cycle Note This function cannot be deactivated AquaSensor The AquaSensor is an optical measuring device which measures the cleanliness of the rinse water The AquaSensor is used according to the wash cycle If the AquaSensor is active clean rinse water can be transferred to the next rinse and water consumption can be reduced by 0 8 1 5 gal 3 6 liters If the rinse water is not ye...

Page 35: ...e digital display 8 2 Press the Start button P to save setting Note Your dishwasher is protected against unintentional operation If the appliance door remains open for more than 4 seconds after pressing the Start button the operation will be paused Press the Start button again and close the appliance door Wash cycle end The wash cycle has ended when the display 8 reads If the signal tone has been ...

Page 36: ... opening the door during or following a wash cycle as hot water or steam may escape Do not fully open the door until water noises have stopped and steam has subsided Interrupting the wash cycle 9 CAUTION Expansion overpressure may cause the appliance door to open and or water to escape If the door was opened on an appliance which has a hot water connection or is heated always leave the door ajar f...

Page 37: ...t scattering may be visible This is normal and cannot be changed You can switch the Infolight on or off To change the setting 1 Open the door 2 Press the On Off button 3 Hold down function key and press Start button P until the display 8 indicates š x x can be any number Release both buttons 4 Press function key until the display shows 5 Press the function key 3 to switch the InfoLight feature on ...

Page 38: ...ber 4 Release both buttons 5 Press function key until the display 8 indicates the factory set value 6 Press function key 3 to switch the AutoAir feature on or off 7 Press Start button P to save setting Compared to Bosch dishwashers with PureDry 9 CAUTION Do not operate your dishwasher if the door mechanism is not working properly To check if the door is working correctly With the door halfway or f...

Page 39: ... may not seal properly NOTICE Never use a steam cleaner to clean your dishwasher The manufacturer is not liable for any resulting damage Do not use sponges as they could scratch the surfaces Do not use bleach based wipes as they could damage the surface or printing Never use stainless steel polish on a black stainless finish or anti fingerprint surfaces 9 WARNING RISK OF EXPLOSION When cleaning yo...

Page 40: ...hold that runs the dishwasher every other day your filter should be cleaned Note Clean the filter system after washing loads with large amounts of food soils or loads with a heavy starch content like potatoes and pasta to maintain optimal performance To check or clean the filter system 1 Unscrew the Large Object Trap as illustrated and remove the entire filter system 2 Remove the microfilter from ...

Page 41: ...ormation on page 32 Clean the appliance with detergents appliance cleaners which are particularly suitable for use with dishwashers Unscrew the upper spray arm 1 and pull off the lower spray 1R arm as shown Inspect for deposits Drain pump Large food remnants in the rinsing water not retained by the filters may block the waste water pump In this case Disconnect the appliance from the power supply R...

Page 42: ...er weather besides turning off the main valve also turn off water supply at the nearest point to the dishwasher Do not leave soiled dishware in unit and leave door slightly open During colder weather please follow the instructions for winterizing your unit below Winterizing your unit NOTICE If your dishwasher will be unused for a period of time in a location that experiences freezing temperatures ...

Page 43: ...kinked clogged or blocked Replace drain hose Drain pump impeller vanes is clogged or blocked Remove drain pump cover clean around pump impeller and replace cover Drain pump cover was loose Lock drain pump cover into place in the sump Error code ƒ is lit Drain pump is blocked or pump cover is loose Clean drain pump and lock drain pump cover into place in the sump Error code ƒˆ is lit Supply voltage...

Page 44: ...nected Check and turn on water supply Wash cycle won t resume after door was opened and closed The door has been open for more than 4 seconds after pressing the Start button Press Start button again and close the dish washer door within 4 seconds see Protec tion against unintentional operation section in this manual Display does not illuminate A fuse may have been blown or cir cuit breaker tripped...

Page 45: ...ay arm nozzles and filters of all debris and obstructions Spray arms on page 41 Little or no water spray due to clogged or misaligned filters 1b Clean filters and make sure they re installed correctly Filter components on page 40 Dishes are nested or placed too closely together and racks are over filled Space dishes apart so spray jets can reach the surface of the dishes and dishes don t contact e...

Page 46: ...nance on page 39 Food debris left on dishes too long Run dishwasher more frequently Not using rinse aid or using improper detergent Use rinse aid and the proper detergent Residual standing water in the sump Make sure previous wash cycle has finished Drain line is clogged or drain hose is kinked clogged or blocked Or drain hose was not installed with a high loop Unclog drain line or replace drain h...

Page 47: ...ensation vent is blocked Clean out vent and move tall items like trays away from the vent Improper installation Have an authorized service professional remount the dishwasher White limes cale on dishes tub racks or door White residue coats dishwasher interior and racks wheels squeak from lime scale deposits in hard water Use a dishwasher cleaner every few months If dishwasher has a water softener ...

Page 48: ...and are not pleased with the service you have received please take the following steps until the problem is corrected to your satisfaction 1 Call us at 1 800 944 2904 2 Contact Customer Service from our web site www bosch home com us or www bosch home ca 3 Contact your installer or the Bosch Authorized Service Contractor in your area 4 Write us BSH Home Appliances Corporation 1901 Main Street Irvi...

Page 49: ...hile not necessary to effectuate warranty coverage it is the best way for BSH to notify you in the unlikely event of a safety notice or product recall How Long the Warranty Lasts BSH warrants that the Product is free from defects in materials and workmanship for a period of three hundred sixty five 365 days from the date of purchase The foregoing timeline begins to run upon the date of purchase an...

Page 50: ...t in materials or workmanship If reasonable attempts to repair the Product have been made without success then BSH will replace your Product upgraded models may be available to you in the sole discretion of BSH for an additional charge All removed parts and components shall become the property of BSH at its sole option All replaced and or repaired parts shall assume the identity of the original pa...

Page 51: ...Product in anything other than its normal customary and intended manner including without limitation any form of commercial use use or storage of an indoor product outdoors use of the Product in conjunction with air or water going vessels Any party s willful misconduct negligence misuse abuse accidents neglect improper operation failure to maintain improper or negligent installation tampering fail...

Page 52: ...NCLUDING STRICT LIABILITY OR NEGLIGENCE OR OTHERWISE THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES WHETHER EXPRESS OR IMPLIED ANY WARRANTY IMPLIED BY LAW WHETHER FOR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR OTHERWISE SHALL BE EFFECTIVE ONLY FOR THE PERIOD THAT THIS EXPRESS LIMITED WARRANTY IS EFFECTIVE IN NO EVENT WILL THE MANUFACTURER BE LIABLE FOR CONSEQUENTIAL SPECIAL INCIDENTA...

Page 53: ...atement of Limited Product Warranty en us 53 How to Obtain Warranty Service TO OBTAIN WARRANTY SERVICE FOR YOUR PRODUCT YOU SHOULD CONTACT THE NEAREST BSH AUTHORIZED SERVICE CENTER OR CALL 1 800 944 2904 ...

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Bosch SHP865Z Series, Operating Instructions Manual

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