Troubleshooting
en
23
26.2 Information on the display panel
Fault
Cause and troubleshooting
The hob cannot be
switched on.
The power supply has been disconnected.
▶
Use other electrical appliances to check whether there has been a power failure.
The appliance has not been connected as shown in the circuit diagram.
▶
Connect the appliance in accordance with the circuit diagram.
Electronics fault
▶
If you are unable to rectify the fault, inform the technical after-sales service.
The touchscreen dis-
play is not respond-
ing or has frozen.
The control panel is wet or an object is covering it.
▶
Dry the control panel or remove the object.
The cooking zone's
power level cannot
be increased.
The hob's total power output has been limited.
▶
Change the total power under "Maximum power consumption" in the basic settings.
▶
If a very large item of cookware is being used, this may have an effect on the maximum
power level for that half of the hob. Place the cookware back on the hob.
Audible signal
There is something on the touch display.
1.
Remove the object and reconfigure the hob settings.
2.
Do not place hot cookware on the control panel.
The hob is respond-
ing in an unusual
manner or can no
longer be operated
correctly.
A fault has occurred in the electronics.
1.
Switch off the appliance using the mains fuse or the circuit breaker in the fuse box.
2.
Wait a few seconds before reconnecting the appliance.
One or all cooking
zones have been
automatically
switched off.
The electronics have overheated and one or all of the cooking zones have been switched
off.
There is hot cookware in the vicinity of the control panel. The cooking zone has been
switched off to protect the electronics.
The cooking zone has overheated and has been switched off to protect the work surface.
The transfer settings
function cannot be
activated.
Electronics fault
▶
Touch any button to confirm the fault display. You can continue to cook as normal
without using the Transfer settings function. Contact customer service.
The FlexPlus cooking
zone cannot be activ-
ated.
Electronics fault
▶
Touch any sensor to confirm the fault display. You can use the remaining cooking zones
to continue cooking. Contact the technical after-sales service.
The hob is unable to connect to your home network or the extractor hood.
1.
Acknowledge the fault display by touching any of the sensor fields. You can cook as
usual without a connection.
2.
If the problem persists, contact our technical after-sales service.
/
The operating voltage is incorrect and outside of the normal operating range.
▶
Contact your energy supplier.
The hob is not connected correctly.
▶
Disconnect the hob from the mains. Connect the hob in accordance with the circuit dia-
gram.
The cooking zones
do not heat up, and
is displayed.
Demo mode is activated.
1.
Disconnect the hob from the mains and, after a few seconds, reconnect it.
2.
Deactivate demo mode in the basic settings within the next three minutes.
Summary of Contents for PXY8 KV Series
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