13
Trouble shooting
Sometimes certain faults detected can be easily resolved.
Before calling the Technical Assistance Service, bear in mind
the following advice:
Technical Assistance Service
When contacting our Technical Assistance Service, please
provide the product number (E-Nr.) and production number
(FD) of the appliance. This information is given on the
specifications plate located on the lower section of the hob and
on the label in the user manual.
Please find the contact data of all countries in the enclosed
customer service list.
To book an engineer visit and product advice
Trust the expertise of the manufacturer, and rest assured that
the repair will be carried out by trained service technicians
using original spare parts for your domestic appliance.
Warranty conditions
In the unlikely event that the appliance is damaged or does not
meet your expectations in terms of quality, please inform us as
soon as possible. For the warranty to be valid, the appliance
must not have been tampered with, or used inappropriately.
The applicable warranty conditions are those set out by the
company's representative office in the country of purchase.
Detailed information is available from retail outlets. Proof of
purchase must be presented to obtain the benefits of the
warranty.
We reserve the right to introduce changes.
Fault
Possible cause
Solution
The general electrical sys-
tem is malfunctioning.
Defective fuse.
Check the fuse in the main fuse box and change it
if it is damaged.
The automatic safety switch or circuit breaker has
tripped.
Check the main control panel to see if the auto-
matic safety switch or circuit breaker has tripped.
The automatic switching on
function does not work.
There may be food or cleaning products stuck
between the ignition sparkers and the burners.
The space between the ignition sparker and the
burner must be clean.
The burners are wet.
Dry the burner caps carefully.
The burner caps are not correctly positioned.
Check that the covers are correctly positioned.
The appliance is not earthed, is poorly connected
or the earthing is faulty.
Contact the installation technician.
The burner flame is not uni-
form.
The burner components are not correctly posi-
tioned.
Ensure the components are correctly positioned.
The grooves on the burner are dirty.
Clean the grooves on the burner.
The gas flow is not normal
or there is no gas.
The gas supply is blocked via intermediary valves. Open all gas taps.
If the gas is supplied from a gas cylinder, check
that this is not empty.
Change the gas cylinder.
The kitchen smells of gas. A gas tap has been left on.
Turn off the taps.
Incorrect coupling of gas cylinder.
Check that the coupling is sound.
Possible gas leak.
Shut off the gas supply, ventilate the premises and
immediately notify an authorised installation tech-
nician so that they can check and certify the instal-
lation. Do not use the appliance until you are sure
that there is no gas leak in the installation or appli-
ance itself.
The safety valves on one of
the burners are not work-
ing.
The control knob was not held down for long
enough.
Once the burner is on, hold the control knob down
a few seconds longer.
The grooves on the burner are dirty.
Clean the grooves on the burner.
GB
0844 8928979
Calls from a BT landline will be charged at up to 3
pence per minute. A call set-up fee of up to 6 pence may
apply.
IE
01450 2655
